Date Received: 2023-08-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Bank Of America has frozen, and begun the closure of my business bank accounts, effective XXXX, without notice. My bills, and outstanding payments are being returned, and I don't have access to my working capital. This is blatant discrimination and retaliatory, as a result of the complaints that I have submitted to the CFPB. There is currently an open complaint, regarding a previous banking error. Bank Of America has decided to retaliate against me, and close my XXXX business bank accounts, which have always been in good standing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Bank of America has failed to verify the debt under Fair Debt Collection Practices Act, 15 USCG 1692 et seq., and the Fair Credit Billing Act, 15 U.S.C. 1666 reporting to credit Bureaus XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37128
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89052
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Bank of America allowed XXXX XXXX car company to withdraw funds electronically for over XXXX right before XXXX, I had a stop payment in place with them at the time. Bank of America denied allowing this. In addition there was fraud on my business account and I was put through hoops for months, they still haven't done anything. My account was still being charged fees when the account was compromised I refused to pay so they now have closed my business and my personal account. I also due to this I had no access to my account which caused a dominoes effects with bills and my vehicle was repossessed. They have allowed Levy 's and garnishment to be taken from my account I also applied for a ppp loan at the start of covid but was put through loops and asked to do numerous things then was denied for the exact same thing I was advised to do. I filed a complaint and nobody ever responded Last I had to deal with EDD prepaid for unemployment on behalf of my dad who passed and I was trying to collect the money from his card and was put through months of disrespect just to retrieve his money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95621
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Well I have about two claims with bank of America edd prepaid credit card it's been more than 45 days that they still haven't resolved my claim
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92507
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have had many issues with this small business account after having to replay fraud issue when I received my new debit card it was placed under a restricted with no explanation of why Im being penalized for being a victim of fraud not only can I not add it to any of my virtual wallets Im not able to offer or expect those payments which in turn has paralyzed my business Ive called several times over the past weekend with no recourse of action to explain to me why Im under restriction
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30311
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: ** My phone number is XXXX ( the contact number on the form populated incorrectly and will not allow me to correct without starting over on submitting my complaint. I have been a customer of Bank of America for XXXX years. I opened a new checking account in XX/XX/XXXX. XX/XX/XXXX : Deposited a check from my employer of XXXX years. Spoke with bank teller who assured me the funds would be available on XX/XX/XXXX. I shared with her my concern due to bills and expenses such as groceries that I needed to buy and that I was concerned about insufficient funds fees if the check did not clear. She stated she understood and that " it shows the funds will be available XX/XX/XXXX '' XX/XX/XXXX : Check for {$2600.00} was put on hold, funds delayed, not available until XX/XX/XXXX. XX/XX/XXXX : Called the customer service number that is on the BOA app. They were unable to release the funds. Customer service person told me for future reference that I should know that the bank will put a hold on checks deposited in a new account almost every time. XX/XX/XXXX : Called the branch office two times, requested a call back from the bank manager. The bank manager did not return my call. Still has not returned my call. The second time I called the person that answered said they could not help me but she would transfer me to another person who would be able to " lift the hold ''. I accepted being transferred and asked the person I spoke with to please still have the branch manager call me asap. XX/XX/XXXX. I was transferred to a customer service number and spoke with 2 people. Both said it was not possible to lift the hold despite my years of being a customer and years of depositing checks electronically for 13+ years. The supervisor I spoke with told me she could not solve my problem for buying my children groceries or paying my bills while the bank held a check that already cleared for 10 calendar days. She read from a " list '' of non-solutions over and over. Telling me she was letting me vent during minutes of silence where she just sat there and said nothing while I waited for her response. BOA has been calloused and unwilling to take responsibility for their part in telling me that my check funds would be available that then are not available for 10 days. I have been financially stressed and this experience has been awful, emotional and feels like BOA is on a power trip while they hold my hard earned money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My purse and wallet was stolen on XX/XX/XXXX. I immediately reported it to the bank and got new debit and credit cards. On XX/XX/XXXX the bank let someone withdraw money using my stolen drivers license from a bank drive thru line. XXXX dollars was withdrawn. I have been given a temporary credit for this amount. They gave the person my account number for my checking account with the withdraw based upon my drivers license and some other card from my wallet. Later that day they let someone cash a check against my bank account and withdraw XXXX. The signature on the back of the check does not look like my signature. The check then bounced and the bank deducted the money from my checking account. Bank of America has refused to give me a temporary credit for this amount. I was also in XXXX XXXX at the time using my debit and credit card from Bank of America. I also filed a police report on XX/XX/XXXX when my purse was stolen. I have three different case numbers from Bank of America because my claim was misfiled the first time. XXXX, XXXX XXXX. I have reached out to the bank multiple times with very little response. I have opened a new checking account and have a fraud alert in my previous checking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22406
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A