Date Received: 2023-11-26
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I recently learned that I have been making double tax payments on my property every year since I purchased my home in XXXX. I receive annual tax bills from XXXX XXXX and pay them while making monthly tax payments through my escrow account with my mortgage company- Bank of America XXXX I have never been refunded for my duplicate payments. I have tried to get a resolution through Bank of America but I keep being transferred to endless automated systems. I have tried to reach out to XXXX XXXX but their automated systems error out or put me in a continues dead end loop. I can't get anyone live.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90047
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I recently received an 'error correction ' to my Bank of America credit card account. But it only corrected a small amount of errors I have encountered over the years ( inconsistent and excessive interest fees when no purchases were made, other fees aka 'junk fees ' being charged to my account ). I have not always, and most often not, received cash rewards consistent with my credit card agreement. I believe that alternative accounts were open in my name for a period of time as well due to strange calls and emails that would be consistent with this activity, so believe I am probably a victim of the misuse of my sensitive information. I am happy to have received some remuneration for all this, but it seems inadequate. The process that led to the amount I was credited is completely opaque. I am hoping for assistance in finding out how to identify what Bank of America genuinely owes me for all of these practices so that I can request it back. Apologies for the 'broad strokes ' message. I only just now became aware of the CFPB action against Bank of America and it gave me a little hope that I can come out of this fog and be fairly remunerated for unfair practices on the part of Bank of America. I hope this complaint is a concrete step in that direction. Thank you for your time in reviewing my message.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Prior to this incident my credit score was a XXXX. I have never been late with any creditor. I have been a long standing customer with Bank of America ( BOA ) since XX/XX/XXXX. I have not used my BOA credit card or have not logged into their website since XXXX timeframe given I do not actively use this card. Furthermore, I requested a BOA replacement card in the mail back in XXXX since it was lost. Since I do not actively use the card I was unaware a outside company could charge my account. A charge was placed on my account unbeknownst to me for {$180.00}. BOA sent letter to my home address mid XXXX which I received on Thursday, XX/XX/XXXX, about the charge and I immediately paid that same day as a result of that letter. There was no prior letter sent to my home or courtesy call made by BOA. The physical card was not used for this transaction and appears to be a yearly charge for supplemental water/sewer line insurance ( XXXX XXXX reference XXXX XXXX and XXXX ). I called this company and told them they do not have authorization to auto charge my account. Additionally, on XX/XX/XXXX, I immediately called and spoke to BOA customer service representative who informed me there was no credit late reporting and as soon as the payment posted, they would waive the late fee. BOA XXXX also did not show credit was impacted at this time. The associate informed me to wait 5 days to show it was reflected on my account. I then proceeded to call back on Monday, XX/XX/XXXX, and spoke to another representative who informed me the prior representative never processed my request and did nothing with it. The new representative then proceeded to fix the account on my behalf and late fees were removed. On XX/XX/XXXX, BOA XXXX then showed a credit hit ( which it previously did not ) and that my score that was at XXXX had now dropped a XXXX points. I proceeded to call BOA again on XX/XX/XXXX, waited on hold for XXXX minutes, and spoke to a new representative who submitted a request to correct my credit which did not contain all the details listed above. I did not trust this process given the above inconsistencies, therefore, I reached out to BOA via their XXXX XXXX because I wanted to send a formal letter myself to dispute the late credit reporting to give all the details. BOA gave me an address to send a formal notice to XXXX XXXX XXXX, XXXX XXXX, TX XXXX. The letter i mailed just came back on XX/XX/XXXX stating " not delivered as addressed- unable to forward ''. I also got letter from BOA saying they would not correct my credit since they do not have all the details. I reached out again to BOA for the correct mailing address and they said someone would be in contact with my on XX/XX/XXXX and still have not heard from them. I am filing a formal complaint with CFPB to get this remediated once and for all given I can not tolerate the inconsistent handling and misinformation from BOA any longer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On Sunday XX/XX/26 morning I tried to use XXXX in order to pay {$40.00} to my hairdresser. Bank of America put this payment on hold for review. Turn out the bank has NO review team during the weekend and I have to wait 24 hours for this review process. In the mean while there is also no option to cancel it and I was stuck with no payment option in the store. I spent more than half an hour over the phone with the bank and they didn't provide any solution. I expect CFPB to force the bank to have this review team available during all hours that the XXXX is available. This is a common complaint I hear about Bank of Americas and CFPB should take action as the bank is taking advantage of consumers
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am the executor of my brothers estate. On XX/XX/XXXX the estate attorney told me I was entitled to a fiduciary fee in the sum of {$37000.00}. I wrote a check to myself from the estate checking account for that amount and deposited the check to my personal checking account at Bank of America ( BOA ) in person on XX/XX/. I was told by the teller at BOA that a hold would be placed on that deposit until XXXX XXXX on XX/XX/2023 per BOA policy for large suspicious deposits. I assured the teller the estate check was good and would clear overnight. She said there was no way the hold could be lifted before XX/XX/. On XX/XX/XXXX I went online and checked the estate checking account balance at XXXX XXXX . The online account confirmed that the check ( # XXXX ) had been paid and the funds withdrawn from the estate account on XX/XX/. On Tuesday, XX/XX/XXXX I went to the BOA branch office on XXXX XXXX XXXXXXXX in XXXX, Ohio. I spoke with banker XXXX XXXX. I showed her a printout from the estate checking account showing that the check I deposited on XX/XX/XXXX had been paid and received by BOA ( see attached ). I asked her to lift the hold on the check for that reason. She said there were no exceptions to BOA hold policy and the funds would not be available until XXXX XXXX on XX/XX/.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45140
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/2023 I was robbed at gun point by two unknown men and they took my wallet with my personal information in it and my cellphone and made transactions that were unauthorized and transfers on XX/XX/XXXX they made a transfer for XXXX dollars and on the same date I was robbed made a transaction for XXXX dollars from XX/XX/2023 all the way to XX/XX/2023 they made transactions on my account that I did not make I also filed a police report and gave Bank of America the report number they have denied me twice so now I am writing this report because I was referred by a former customer in this situation with bank of America
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93534
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have automatic payment setup for Bank of America ( XXXX XXXX ) credit card and I pay the balance due every month. Balance Due {$7800.00} XX/XX/XXXX Payments and Other Credits- {$9700.00} XX/XX/XXXX including automatic payment to Bank of America {$7800.00} XX/XX/. Overcharged {$1800.00} that represent credits received on the account on XX/XX/XXXX and prior. Bank of American is getting a free loan in the amount of {$1800.00}. I called and was informed that credits are not counted against the balance due. All my other credit card accounts do not overcharge but correct the automatic payment amount for the credits to the account prior to due date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Never received full benefits, Only half payments. Bank Of America
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29020
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023, there was an unauthorized transaction made from my BOA checking account of {$36000.00}. I got a text notification from BOA. I immediately called the BOA customer care and asked to freeze the transaction as this was unauthorized by me. The transfer was made to a XXXX. Finally, even after me requesting BOA to hold the transaction it was processed on XX/XX/2023. I had several calls made to Customer care at XXXX XXXX and BOA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98021
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Claim # XXXX Online claim dispute XXXX, XXXX XXXXXXXX {$400.00} CONSUMER/CARDHOLDER has reached out to BOA multiple times. All I received in the end was empty updates. Card issuer has failed in upholding its Bank Account XXXX Liability Policy. Although never falling behind on monthly statements ( see Attachment ). Federal law due process investigation deadlines have long exhausted. Please credit claim back into the account. Thank you. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91977
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A