Date Received: 2023-11-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL, XXXX XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX Iowa XXXX, Iowa XXXX Subject : Complaint Regarding Frozen Bank of America Checking Account Dear Sir/Madam , I am writing to file a formal complaint against Bank of America concerning my checking account, which has been frozen due to alleged suspicious activity. The lack of communication and transparency from the bank has not only caused significant financial inconvenience but has also adversely impacted my financial reputation. My checking account number is will be provided when asked. I first noticed the issue when several payments I made were returned, despite my account showing an available balance. These returned payments have resulted in numerous fees from external creditors and have damaged my financial standing. Upon contacting Bank of America to understand the situation XX/XX/XXXX, I was informed that my account was frozen but was given no further explanation. I was repeatedly told that an investigator would contact me, but I have received no calls, emails, or any form of communication from the bank. I assure you that all transactions made through my account are legitimate, and I am more than willing to provide justification for any transaction that the bank may have questions about. However, without specific information on which transactions are considered suspicious or the trigger for this action, I am unable to address the bank 's concerns effectively. The lack of communication and transparency from Bank of America is not only distressing but also goes against the principles of fair banking practices. Thank you for your attention to this matter. I look forward to a swift and fair resolution. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: To Whom It May Concern : My personal information was leaked from my company. Thus, I have identity theft on my credit which is affecting my XXXX score. Bank of America and XXXX credit cards are not mine nor have I ever done business with these merchants. My XXXX score has always been over XXXX and because of identity theft this is negatively impacting me. My credit file needs to be updated accordingly. Thank you in advance. XXXX XXXX XXXX E-mail : XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29407
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to submit a formal complaint against Bank of America regarding my experience with their Ultimate Cash Rewards credit card and the associated balance transfer process. I applied for the credit card in early XXXX, specifically attracted by the 0 % APR balance transfer offer that was being promoted at the time. Upon approval of my credit card application on the same day, I proceeded to initiate a balance transfer for multiple credit cards, with the transfer amount based on the balances at the time of my credit card approval. Unfortunately, during the entire submission process, I was not provided with any information regarding the timeline for the execution of the balance transfer. The significant issue arose when I discovered that the balance transfer would only take effect over XXXX weeks after the credit card approval. This became problematic as it resulted in a situation where credit card payments were due before the transfer occurred. Bank of America failed to communicate this critical detail during the application process, leaving consumers uninformed and vulnerable to financial repercussions. Bank of America 's website recommends continuing payments on existing credit card balances until the balance transfer is officially executed. Following this guidance, I diligently made payments on the specified credit cards, effectively clearing the monthly statement balances. However, over two weeks after approval and after I had already made substantial payments towards the intended transfer amount, Bank of America finally executed the balance transfer. This delayed execution not only caused a negative impact on my credit cards but also allowed Bank of America to impose balance transfer fees on the unnecessarily over-transferred amounts. Despite bringing this unfair situation to their attention, Bank of America remained unyielding and refused to refund the balance transfer fees for the excessive amounts or reverse the unnecessary over-transferred funds. I believe that Bank of America 's failure to disclose the timeframe for balance transfers, coupled with their recommendation to continue making payments on the affected credit cards, puts consumers like myself in an unfair and exploitative position. The delayed execution of the balance transfer, combined with the unnecessary over-transferred amounts, demonstrates a lack of transparency and fairness in their processes. I urge the Consumer Financial Protection Bureau to investigate this matter thoroughly and take appropriate action to ensure that consumers are protected from such practices in the future. Bank of America should be held accountable for its lack of transparency and the resulting financial burden imposed on unsuspecting customers. Thank you for your attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 160XX
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I've noticed these credit card inquire that I do not recognize. These bank did not take part of making a solution when the inquires was made. Dates provide below are the dates inquires was reported and when the they was informed. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX my account was charged XXXX $ for flight reservations. It was not me as I dont fly because of XXXX and never will fly. I called my bank and said it wasnt me and that fraud has been commited and since then they have done nothing but tell me to file a complaint against them if I feel this way and file a claim that the charge is fraud and it wasnt me. Its been 5 days and they have done nothing. This is for a small business account and my business has been ruined because i was unable to perform work that I was paid for as the money in my account is gone and again BOA has done nothing and I have expressed to them that I feel they have an employee thats helping someone outside BOA to commit fraud on my account and BOA is aware of it and trying to hide it or conseal it. I have filed an Ic3 complaint also. I have no idea what else to do, this has ruined my business and my holidays and ruined my faith in my country, its business practice and any and all kind of enforcement is doing nothing I feel. I see why businesses in america are going under and why people are ending up homeless which is what may happen to me. Sad thing is, no one cares whatsoever. All I can do is rely on this complaint and honestly? Do not think anything will be done and Im ruined. Also being honest, XXXX really is the best way because of not wanting to face the negative expects of everyone sitting on their hands doing nothing the way they have for others. Figured I would make an attempt with no expectations being i have no faith in anything American or America in its name. This country and its institutions does not protect the small guy. I am seeing the proof of this. Disappointment in USA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98662
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Lost or stolen money order
Subissue:
Consumer Complaint: I deposited XXXX XXXX XXXX money orders totally {$2100.00} into a bank of America ATM on XX/XX/2023. They rejected this money order and sent me a letter a few days later indicating they would return my money order. They never returned it so I went to my branch in XXXX XXXX, XXXX, WA to ask for help. They gave me a number to call and after a long time on the phone someone told me they would send me the money orders back but they never came. I was getting nervous because I was leaving the country for a month so I filled out some paperwork to allow them to send the money order directly to my bank branch so they could deposit it while I was out of the country. They never sent it back. When I returned home I went to my branch and they had received printed copies of the money orders, but not the originals. I called the number again and their representative told me the bank should be able to cash the money orders based on the images they sent. I went back to the bank and they couldn't cash them because the dollar amounts had been blacked out on the photocopies. After multiple frustrating phone calls ( where people around the country assured me they had resolved it ), someone at my branch suggested I have the money orders cancelled. The people who gave me the money orders had luckily kept the receipts, but when they went to cancel them, they found they had been cashed on XX/XX/XXXX, while they were in Bank of America 's custody. I called the number again and again trying to seek resolution. I asked to file a claim and they refused to put me in contact with the claims department. I found the department using the AI tool on my banking app and filed a claim. Bank of America credited my account with {$2100.00} while they were reviewing it but they rejected my claim and never gave me a reason. I called the claims department and expressed my frustration, asking for an explanation of how the money orders could have been cashed while in their custody. Even though they could have easily called XXXX XXXX and entered the money order numbers to check this themselves I faxed them copies of the receipts with all the relevant dates. After a few days they sent me a letter saying they had rejected my claim, providing no explanation. I called the complaints department again yesterday and they purposefully obfuscated. Their representative kept repeating, " We recommend that you cancel the checks '' even after I explained that their institution had cashed them already. I've spent many hours on this and it seems very clear : Bank of America stole {$2100.00} from me. My interactions with their representatives have led me to believe that they have an intentional policy not helping their customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 986XX
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I never received my EDD Bank of America and transaction were not authorized by me. I let Bank of America know and they said that It was me or that I authorized someone else. I told them to investigate and they Denied my claim for {$12000.00}. And I called for them to re-evaluation the claim and still denied me and sent me this attached document and I have also requested the supporting documents they have and haven't received nothing from them., I requested the supporting documents again and have not received nothing back from Bank of America . I called the claim department of Bank of America and they keep denying my claim
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90201
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: Bank of America randomly charges XXXX dollar monthly maintenance fees with no explanation I just got one for XXXX, previously charged in XXXX, XXXX, XXXX, and XXXX. I would like a detailed explanation for this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93003
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: The dates include : XX/XX/2023 to Current. The previous amount is XXXX. No action has been taken by the company other than their willful intent to defraud and operate in dishonor. On XX/XX/XXXX, I received shows the company incompetence of the law. They continue to return all of my request and legal presentments. I have attempted to resolve this matter.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: BOA responded to my earlier CFPB complaint offering XXXX $ bonus but just gave 1 day to spend. I got letter on XX/XX/XXXX and they gave only time until XX/XX/XXXX. Even then i spent all XXXX $ spend needed but they are not offering XXXX $ bonus as transactions posted on XX/XX/XXXX even though they were spent on XX/XX/XXXX. BOA Ticket XXXX can be used as reference.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 79602
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A