AMERICAN EXPRESS COMPANY


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"Products" offered by AMERICAN EXPRESS COMPANY with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - Electronic Benefit Transfer / EBT card
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Prepaid card - Transit card
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

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Complaint ID: 7875334

Date Received: 2023-11-19

Issue: Problem with a company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: American Express, dispute team. There are some mean people working in the department with evil spirits and they bully customer as a gang of group. This needs to be investigated. It's not healthy at ALL. I was kicked around like a soccer ball by many AMEX agents since mid XXXX to XX/XX/XXXX almost 3 months wasted my time! They do this because they do not ever get caught or being reported and they think they have the power to do so since customer can't identify each of them, and there is no place to make a official report. AMEX bot system should require to display each agent 's ID everytime, so that AMEX agents can no longer do such illegal act, tease, mistreat, tell a lie answers, do shady illegal stuff, discriminate, take advantage of customer. This is what was happened in short. I claimed for a dispute case in back in XXXX, did back and force with merchant as a regular process. However in the end, the merchant has turned in a forgery of document as their response evidence and even ID-theft my signature, it turned out to be a huge criminal fraud case. however AMEX said they do not do a signature comparing testing! BTW, I'm with AMEX 23 years, that's so crazy to know that they don't even have a single record my real signature on the record! For hearing from them, I had to closed recent opened reward checking right away since they can't protect my purchase and signature! BTW, The FAKE signature didn't not need to have a test, even a kid can tell it was a fake. Police and lawyers even laughed said " really? AMEX can't tell by this? '' People can tell by the first sight it was a fake! Anyways, AMEX dispute team let validated criminal merchant 's document and send me a letter that I'm responsible of {$14000.00}. I had to go police and hire a lawyer and report AMEX with a police criminal case number, however AMEX dispute team didn't even review my latest document that I have submitted and force close the dispute case. On top of that, the dispute team didn't even tell me there was a special Fraud team that I could be transferred as soon as when I give them a Fraud red flag. They seem purposely kept me under their handling so that I could be continued to be a kicking soccer ball between many agents. When they closed the case, they even indicated the closing reason to be " I requested ''. which I never requested it or consent! ( I have a video as evidence for this as evidence ) I went back to talk to them several times, but again all agents gave me XXXX answers, like.. '' please come back 24 hours '' or " come back 7-10 days, blah, blah. Every agents I spoke to, they always tells me different opinions. when I asked for a supervising figure above dispute team, general customer care agent always redirect me back to dispute team so there is no-one watching dispute team 's bad illegal serving. Anyways, for the forcing closed dispute case, I was billed for {$14000.00}, and while the dashboard messaging says this : " We have adjusted your payment options to reflect a disputed amount of XXXX '' " Payment is not required at this time '' so on my end receiving opposite message I was XXXX when to pay for it if I had to. It's like they were gon na punish me by billing whole amount at once to surprise me. ( I noticed what they did by checking my credit report, and paid full amount for now next day ) The one of dispute lady I spoke to, she seems she did this on purpose to punish me because she has a discrimination and bias problem, serves her own rule. She didn't even take a look the evidence response I have upload to their site and force closed. For them to billed me unfairly like this is it's illegal. Their illegal handling made my XXXX XXXX XXXX drop XXXX ( XXXX ) Anyways, I filled complain FTC about this, and finally someone at Amex high ranked figure called me on XXXX, and sincerely apologized. After that I noticed that on XXXX, someone at AMEX tried to refresh my credit report, so that a big messaging of XXXX score to go away from dashboard display. It looks like solved the problem however, the refreshing the updates didn't bring back my score, it's still XXXX. The score stays dropped to XXXX to XXXX. PLEASE FIX it ASAP. BTW, for someone to came in to refresh my credit report on XX/XX/16, this tells me that AMEX agents were telling me a lie to come back to contact them 7-10 days. In fact, for someone came in to trying to updated my credit report was possible right away. I guess whomever could get in trouble by the FTC reporting, the person didn't want to leave any trace of illegal when FTC to investigate my claim. AMEX dispute team illegal service, punishing customer this way and bully customer which is a against consumer protection law. I had to save every conversation video tape and screenshots since they kept to do shady staff to me over 3 months. Please have the chat bot system to automatically spits their solid ID which allows to trace back when mean agents to come around. I could post the whole conversation with AMEX agents over 3 months on SNS if it needs to be. PLEASE FIX my credit score ASAP and show me the proof you have fix it.

Company Response:

State: CA

Zip: 904XX

Submitted Via: Web

Date Sent: 2023-11-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7875296

Date Received: 2023-11-19

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: I applied for a credit card with American Express credit card company. They ran two separate hard hit inquiries without my consent. I understand when you apply for a credit card and complete the process. The company would run 1 inquiry in which I agreed upon. This company ran two and this has effected my credit score and it dropped XXXX points. This company dragged their feet on reporting to all 3 credit reporting agencies in regards to my new account established with American Express. I had to call and make a complaint.

Company Response:

State: MO

Zip: 63129

Submitted Via: Web

Date Sent: 2023-11-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7874557

Date Received: 2023-11-20

Issue: Advertising and marketing, including promotional offers

Subissue: Confusing or misleading advertising about the credit card

Consumer Complaint: I opened a new card with American Express in XX/XX/2023 branded as a XXXX XXXX XXXX XXXX XXXX. The card came with an offer of XXXX bonus miles after spending {$2000.00} on the account and no annual fee for the first year. Today I tried to cancel the card and was told that the bonus miles I earned would be clawed back if I canceled this card before 12 months. I did not see this in the offering materials I was presented. Further, it is very misleading to have a headline offer for bonus miles for spend and no annual fee for one year but I can't cancel the card before the date where an annual fee will be charged. I want to cancel this account, retain my properly earned miles, and not be charged an annual fee to do so.

Company Response:

State: CA

Zip: 90266

Submitted Via: Web

Date Sent: 2023-11-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7874073

Date Received: 2023-11-20

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Consumer Complaint: I had a balance on the card -I use infrequently and last used when I went back to the US XXXX live in XXXX now ). I did forgot to pay one month but then paid entire charge put on bill the next month ( when I got reminder and remembered I had a balance ). But then after I paid in full I had a small balance. I thought it was error and didnt pay- since I had not used the card. It didnt go away so I contacted them and they said it was interest. I asked on what- that I had paid my balance in full and when I checked last it was XXXX ( prior to this charge showing up ). They wont accept calls in XXXX ( say they cant answer the phone ) and I was getting no where with the person on line. So I gave up and paid the charge ( XX/XX/2023 ). We are talking less than a XXXX XXXX charge and I make XXXX and year and have XXXX in savings so its not a money issue. The charge makes no sense. Checked after I paid a few time and had a XXXX balance. Then this month I have got a bother charge for less than XXXX $ yet I have not used the card for purchase since XXXX. And paid that balance in full in XXXX. I refuse to waste more time online with someone who does not seem to grasp I cant get an interest charge when I have had a XXXX balance since XXXX. It makes no sense and XXXX refusing to pay this charge. I have read online this is not an uncommon problem with AE cards.

Company Response:

State: MT

Zip: 59602

Submitted Via: Web

Date Sent: 2023-11-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7873498

Date Received: 2023-11-15

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- UPDATE TO CLAIM # XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- NOTICE TO PRINCIPAL IS NOTICE TO AGENT, NOTICE TO AGENT IS NOTICE TO PRINCIPAL -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -I HEREBY ON BEHALF OF PRINCIPAL ACCEPT ALL TITTLES, RIGHTS AND EQUITY -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -IN YOUR NON SEQUITUR RESPONSE, YOU HAVE STATED THTA YOU HAVE SHUT DOWN MY ACCOUNTS SOLELY BECAUSE YOU ALLEGEDLY HAVE THE AUTHORITY TO DO SO UNDER THE CONSUMER AGREEMENT. THIS STATEMENT BY AMERICAN EXPRESS FORFEITS THE FACT THAT YOU HAVE SHUT DOWN MY ACCOUNT NOT BECAUSE OF A DEFUALT OR INABILITY TO PAY, BUT BECAUSE YOU SIMPLY DECIDED TO DO SO. SINCE THIS IS TRUE NOTICE IT IS FACT RE-PAYMENTS ON THE FINANCE CHARGE ON THIS ACCOUNTS WERE ATTEMPTED IN GOOD FAITH TO HAVE THE ACCOUNTS REINSTATED BUT YET YOU DENIED ME MY RIGHT TO CREDIT. YOU AMERICAN EXPRESS TOOK PAYMENT ( MONEY ) ON A DISCHARGED DEBT AND CONTINUED TO DENY ME MY FEDERAL RIGHT TO CREDIT. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- NOTICE IT IS FACT UNDER 15 USC 1602 'CREDIT ' IS THE " RIGHT GRANTED '', NOT A PRIVILAGE, NOT A BENEFIT MEANING IT IS ALIENABLE -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -NOTICE IT IS FACT AMERICAN EXPRESS UNDER 12 USC 1431 DOES NOT HAVE TO POWER TO LEND BUT TO BORROW -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- NOTICE IT IS FACT AMERICAN EXPRESS UNDER CONGRESS DOES NOT HAVE THE POWER TO LEND ITS OWN CREDITS NOR ANY MONEY FOR IT IS A FICTITUOS ENTITY ON PAPER ( see BOWEN v. NEEDLES ) -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -NOTICE IT IS A FACT I HAVE ENTERED INTO A CONSUMER CREDIT TRANSACTION USING MY ORIGINAL CREDIT CARD ( ssn ) WITH AMERICAN EXPRESS AND HAVE EXTENDED MY CREDITS VIA A FINANCE CHARGE IN WHICH AMERICAN EXPRESS HAD A DUTY UNDER THE FEDERAL RESERVE ACT SEC. 16 TO EXCHANGE IT DOLLAR FOR DOLLAR -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- NOTICE IT IS FACT I HAVE COMMUNICATED WITH AMERICAN EXPRESS VIA CONDITIONAL EXCEPTENCE AND HAVE REQUESTED AMERICAN EXPRESS TO VALIDATE AND SHOW EVIDENCE OF WHERE THEY GET THE " MONEY '' TO IN TURN GIVE TO ME IT ALLEGES IT DID. NOTICE IT IS FACT AMERICAN EXPRESS ALTHOUGH UNDER TH E POSTAL RULE HAS CONTRACTED WITH ME, HAS DISHONORED THE OFFER AND FAILED TO PROVIDE SUCH EVIDENCE. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- NOTICE IT IS FACT AMERICAN EXPRESS CLAIMS IT ACCEPTS NEGOTIABLE INSTRUMENTS AS PAYMENTS BUT YET IN FACT REFUSES SUCH TENDERS OF PAYMENT BEING IN BREACH OF TRUST -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- NOTICE IT IS FACT UNDER " BLACK '' s LAW DICTIONARY 1st EDITION -- pg 808 '' NEGOTIABLE INSTRUMENT IS DEFINED AS : " A general name for bills, notes, checks, transferable bonds or coupons, letter of credit, and other negotiable written securities '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -NOTICE IT IS FACT AMERICAN EXPRESS YOU ARE OBLIGATED TO PERFORM UNDER THE BILL OF EXCHANGE ACT OF 1882 -- -- -- -- NOTICE UNDER " BLACK '' s LAW DICTIONARY 1st EDITION -- pg 185 " BILL OF EXCHANGE IS DEFINED AS : A written ORDER from A to B directing B to pay to C a certain sum of money therin named '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -AMERICAN EXPRESS YOU HAVE BEEN EXPRESSED COUPONS WITH THE INSTRUCTIONS/ORDER TO TRANSFER PRINCIPAL BALANCE TO PRINCIPAL ACCOUNT FOR SET OFF UNDER THE BILL OF EXCHANGE ACT OF 1882. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- NOTICE IT IS FACT UNDER " BLACK 's LAW DICTIONARY 1st EDITION pg 286 " COUPONS '' IS DEFINED AS : Interest and dividends certificate : also those parts of a commercial instrument which are to be CUT, and which are evidence of something connected with the contract mentioned in the instrument '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -NOTICE IT IS FACT YOU HAVE BEN PRESENTED AND YOU HAVE ACCEPTED SAID COUPONS FOR PERFORMANCE AND YOU HAVE COMMITTED VIOLATIONS UNDER THE FEDERAL RESERVE ACT SEC 29 " TIER 3 '' AS OF JAN 19 2023 WHICH IS BEING RECORDED DAILY -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- YOU HAVE DISCRIMINATED AGAINSTM ME DENYING ME MY OWN GRANTED RIGHT TO CREDIT FOR NO GOOD REASON, YOU HAVE CAUSED ME TO LOSE FAITH IN THE BANKING SYSTEM AND YOU HAVE CAUSED MASSIVE HARM TO MY CHARACTER AND FINANCIAL STANDING -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -NOTICE IT IS FACT AMERICAN EXPRESS YOU HAVE ALSO FAILED IN YOUR TURHT IN LENDING REQUIREMENTS AND DID NOT DISCLOSE TO ME AT THE TIME OF APPLICATTION THAT I HAD THE RIGHT TO RECIND ANY APPLICATION THERE FOR MY DEADLINE TO DO SO IS NOW " 3 YEARS ''. YOU HAVE OBTAINED MY SECURITY FOR MONETARY GAIN AND HAVE DENIED ME A BENEFIT COMMITTING SECURITIES FRAUD. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -ONCE AGAIN UNDER TRUTH IN LENDING I DEMAND YOU RETURN TO ME MY ORIGINAL APPLICATION /SECURITY DUE TO YOUR FAILURE IN YOUR TRUTH IN LENDING REQUIRMENTS OR YOU WILL BE LIABLE UNDER 15 USC 1644 AND THE SECURITY EXCHANGE ACT OF 1934 -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- STOP SENDING ME GENERIC ALLEGATIONS AND CLAIMS SHOWING ACCOUNTS NUMBER AND ALLEGED DEBT OWED -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -ACT ACCORDINGLY

Company Response:

State: CT

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-11-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7873111

Date Received: 2023-11-18

Issue: Trouble using the card

Subissue: Problem with direct deposit

Consumer Complaint: I did Not order a new card from AMERICAN EXPRESS BLUEBIRD. I WAS NOTIFIED VIA EMAIL THAT A CARD WAS ORDERED AND ON IT'S WAY TO XXXX XXXX XXXX XXXX, XXXX XXXX, MN. XXXX. THE EMAIL SAYS THE CARD ENDS IN XXXX and was processed at XXXX XXXX today. Please keep my card ending in XXXX activated and the only card that gets direct deposit. Please Report this to The above mentioned entity. My phone service has not been working. Thank you.

Company Response:

State: MN

Zip: 55025

Submitted Via: Web

Date Sent: 2023-11-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7872674

Date Received: 2023-11-19

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: Someone opened an American Express Card in my name and racked up the balance and never paid on it. I HAVE NEVER EVER HAD AN AMERICAN EXPRESS CARD IN MY LIFE! This is affecting my credit scores now and I want this removed! My name and SSN is on the Dark Web!

Company Response:

State: CA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-11-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7872572

Date Received: 2023-11-19

Issue: Trouble using the card

Subissue: Trouble using the card to spend money in a store or online

Consumer Complaint: I purchased a digital {$300.00} American Express Gift Card at XXXX ( XXXX XXXX ) and it doesnt work anywhere. Its denied at XXXX, XXXX, XXXX, XXXX, and I cant add it to my XXXX XXXX

Company Response:

State: IA

Zip: 502XX

Submitted Via: Web

Date Sent: 2023-11-19

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7872365

Date Received: 2023-11-19

Issue: Trouble using the card

Subissue: Trouble using the card to spend money in a store or online

Consumer Complaint: I received an Amex Gift Card from work. When I tried to use it online to get food, it wouldnt work, so I called the company to check why, and they couldnt even find my card ( which I was actively looking at the balance of, that being {$150.00} USD ). After calling them multiple times, and multiple times getting disconnected, I finally got on the phone with an actual person, who disconnected me and led me back to exactly where I was before.

Company Response:

State: CO

Zip: 802XX

Submitted Via: Web

Date Sent: 2023-11-19

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7871973

Date Received: 2023-11-15

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: -- -- -- -- -- -- -- -- -- -- -- -- -- UPDATE TO CLAIM # XXXX part XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- IN YOUR RESPONSE YOU AMERICAN EXPRESSED STATED " We have not received an Affidavit of Truth, or a Pre-Arbitration Settlement Request as mentioned in your correspondence. '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -WHY DO YOU CONTINUE TO PERFORM IN BAD FAITH AND LIE TO ME?? -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -AMERICAN EXPRESS YOU ARE HERBY PUT ON PROPER NOTICE ON THE FACT THAT YOU HAVE DENIED ME MY FEDERAL RIGHT TO CREDIT WHICH IS DISCRIMINATION IN CLOSING MY CREDIT ACCOUNTS AS YOU CLAIMED BECAUSE YOU SIMPLY COULD FOR NO LAWFUL REASON AND YOU HAVE ALSO DENIED ME MY RIGHT UNDER YOUR ARBITRATION CLAUSE AND HAVE FAILED TO RESPOND TO ALL MY ATTEMPTS TO SETTLE THE MATTER IN GOOD FAITH AND CONTINUE TO CAUSE HARM AND DISCRIMINATION TO ME. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- THIS RESPONSE IS SIMPLY TO EXPRESS TO YOU THAT YOU IN FACT DID RECEIVE AN AFFIDAVIT OF TRUTH AND PRE-ARBITRATION AND ARE IN DISHONOR AND TO HAVE RECORDED EXHIBITS THAT SHOW EVIDENCE THAT YOU HAVE BEEN PUT ON NOTICE OF YOUR FAILURE TO PERFORM IN GOOD FAITH

Company Response:

State: CT

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-11-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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