Date Received: 2021-06-30
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response:
State: NY
Zip: 11211
Submitted Via: Web
Date Sent: 2021-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-30
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The account was opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response:
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2021-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Someone stole my identity and opened many accounts without my permission or authority.
Company Response:
State: NY
Zip: 11218
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: THIS IS THE THIRD COMPLAINT AGAINST AMERICAN EXPRESS FOR CALLING ME CONTINUALLY ABOUT A DEBT I DO NOT OWE. THE NUMBER THAT CALLS ME IS ( XXXX ) XXXX. AFTER I RECEIVED CONFIRMATION THAT THE CALLS WOULD STOP FROM THE COMPANY, I RECEIVED YET ANOTHER CALL TODAY XX/XX/2021. THEY KEEP ASKING FOR XXXX. I AM NOT XXXX. I DO NOT DO BUSINESS WITH AMERICAN EXPRESS AND I NEVER HAVE AND NEVER WILL. THEY THREATEN LEGAL ACTION AGAINST ME AFTER I CLEARLY STATE THAT I AM NOT XXXX AND OWE THEM NOTHING. I WANT THIS NONSENSE TO CEASE AND DESIST.
Company Response:
State: CA
Zip: 96080
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I have never open up this account at all and I request verification and all i get it a bill statement that not verification that the account is my because if the account was open by someone else there will still be a bill statement
Company Response:
State: FL
Zip: 33126
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response:
State: NJ
Zip: 08701
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response:
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I pay for AMEX Platinum credit card which advertises to include Trip Cancellation and Interruption Insurance when booking flights through their service but this is not true. After 6hrs of phone calls and 9 different representatives I found out they only insure cancellations and interruption under 7 rare circumstance like a XXXX attack, but not if the airline cancels the flight, as in my case. This is clearly advertised as an insurance on cancellations but they will not honor this. XXXX I called AMEX to confirm my flights in XXXX to XXXX and ask about covid precautions, PCRs, etc. I was told that the airport, date and duration of my return flight had changed, but no one had informed me until then. My return flight went from a duration of 13hrs to 38hrs, including an overnight lay over I didn't plan, and I was then told I would have to pay if I wanted a better flight or fly from my original selection. I was also told I would have to pay for a bus to the new departure airport. I refused to agree to this as none of this was my fault nor was I informed and I was then transferred to the AMEX Platinum insurance dept, XXXX XXXX, as they said my card covers travel cancelations interruptions like this. An automated service said there would be a 5min wait and I was on hold for 35mins, then the phone was hung up on. When I called AMEX Travel back I was told this department closed at XXXXEST while I was on hold. I asked to speak with a supervisor who then told me the XXXX XXXX XXXX. isn't even open on the weekends. At the same time I was on the Online Chat service and I was told the Ins dept. was open until XXXX and was given a direct number to call that didn't work. I asked the supervisor I was speaking to on the phone to send me information to make a formal complaint as I was receiving 3 different stories form 4 different AMEX staff members and I was told there was no further person to contact and there was nothing more I could do. I spent 3 hours on the phone to be told there is no one working that could help me and I have to call the insurance dept. on Monday. XXXX - After a further 3 hrs of calls and holding today, XXXX informed me that they do not cover Trip Cancellation and Interruption, except in some very rare circumstances, Airline cancelation is not one of them. I told the representative that this is also not listed in section F of the contract under what is not covered. The XXXX Representatives agreed this is misleading advertised and acknowledged the exclusion was missing from the contract. They also admitted they receive this complaint regularly, they recorded the conversation so this can be confirmed. Bottom line, I pay hundreds of dollars for an AMEX Platinum service that is not provided as advertised. I spoke with 9 different people in total and was lied to on several occasions, hung up on 3 times and the worst part is I wouldnt even be aware of the flight change if I hadn't contact AMEX myself and would have had to sleep in an airport as nothing is available at this point in time.
Company Response:
State: CA
Zip: 94607
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: These accounts don't belong to me. Please remove them from all 3 credit reporting agencies. Please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies. 1. Identity Theft XXXX XXXXXXXX XXXX XXXXXXXX Date of inquiry : XX/XX/2019 This is not mine. 2. Identity Theft AMEX Account Number : XXXX This is not mine. 3. Identity Theft XXXX XXXXXXXX XXXX XXXX Account Number : XXXX This is not mine. 4. Identity Theft XXXX Account Number : XXXX This is not mine.
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The account was opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response:
State: NJ
Zip: 07036
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A