Date Received: 2023-12-20
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: On XXXX XXXX, 2023, as the original creditor, private investor I extended credits to you for the applicant/principal, based on the information in the credit application. I did not extend credits to the applicant to be determined by the applicant consumer report.ii also sent a denial error notice to your indenture trustee, bank XXXX XXXX XXXX. I am aware that there have been credits issued to my person but have not been properly reflected, issued, or disclosed to me through permissible means. I signed a promissory note along with a security agreement creating a negotiable instrument to extend credit to you as the borrower. As I am fully aware you did not have pre-existing credit, money, or assets as consideration to purchase the note or credit agreement from me. Im aware that Securitization is the process where promissory notes are turned into securities or bonds then sold to investors. The purpose is to provide a large supply of money to lenders for originating loans and to provide investments for bond holders. The procedure for selling of the notes is to create a situation whereby tax laws are observed, and whereby the issuing entities and the lender are protected from either entity going into bankruptcy. In order to achieve this bankruptcy remoteness numerous True Sales of the loans occur in which the loans were sold and transferred to different parties during securitization. Since the note will be securitized and given to a trust to provide a stream of income for investors, that is to say once converted into a stock/ security ( or securitized ), that act of conversion, impairs the validity and enforceability of a promissory note. It is destroyed and ceases to be a secure asset or negotiable instrument tied to any collateral or debt obligation. i am aware of all sec filing and cases open with amex. my application should be reconsidered sue to me providing a instrument and securities to you. if not approved send back my original note, All coupon notes ( securities ) are mailed to me as the investor, as I am the security holder with the right to enforce the instrument according to U.C.C. 3-604.
Company Response:
State: FL
Zip: 33162
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I received a {$100.00} Amex e-gift card on XX/XX/2023. According to the paperwork that came with the gift card, it can be used to make purchases via XXXX XXXX, or can be used at online retailers. However, I loaded the card to XXXX XXXX and tried to make a purchase, and it was declined. I also tried using the card online at several large well known retailers - XXXX, XXXX, XXXX, XXXX XXXX XXXX, XXXX, XXXX, etc. and all of my transactions were declined, although I have confirmed the balance on the card is {$100.00} and I was attempting to make much smaller purchases. I spoke with Amex gift card representatives on the phone who gave me incorrect information, telling me the card could be used at all retailers as long as I provided the expiration date and code. I did so when attempting to make purchases at ALL of these online retailers yet each transaction was denied by Amex! I now have a useless {$100.00} gift card that can not be used ANYWHERE! I also wasted hours of my day today trying calling Amex, speaking to various representatives who were reading from a script. I also researched online and discovered many MANY other people throughout the US are having this exact issue and Amex gift cards can not be used anywhere! What am I supposed to do now?
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have tried to use a pre-paid Amex card tonight online. I ordered dinner. I put in all the info- the card number, the expiration date and the 4 digit code. It was declined. I tried to use this card at XXXX. Same thing. Declined. I check the amount online and it's active and there's money available. I think Amex has a scam goin where they don't make the cards usable even though they tout " cards can be used anywhere ''
Company Response:
State: PA
Zip: 194XX
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I received a {$150.00} Amex e-gift card on XX/XX/2023. According to Amex, the card is accepted at ALL online retailers who accept Amex as long as the expiration date and security code is provided. I have tried using my gift card online at XXXX, XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX. All transactions were declined due to security issues although when I check the balance on the card it is {$150.00}. The purchases I tried to make were well under {$150.00}. I called Amex several times and was told misleading information, ie. that I should upload the gift card to my XXXX XXXX wallet and i could make purchases from there ( did not work ) ; that i could use the card to pay off my regular Amex account balance ( not true ) ; that I should try to make a purchase at another retailer ( I've tried MANY MANY retailers and spent hours online shopping only to have the purchases declined over and over! ). Furthermore, I see that many many other customers have the same complaint, that the Amex cards are useless. I am now stuck with a {$150.00} virtual card that is worthless, and Amex has run off with the money! I even tried using the gift card in the online app for my building 's laundromat! Even THAT got declined!!!!!! Amex gift card representatives are no help, they read off a script and consistently say " try it at another retailer. '' How many retailers am I supposed to try??????
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I am unable to use my amex card anywhere. No place is taking it. I have reached out and was told to try different stores.
Company Response:
State: MS
Zip: 39501
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/23 I made a balance transfer request with XXXX to pay {$2700.00} toward my balance at American Express. The payment never posted to American Express. I paid the interest accrued on the account and called AMEX to inquire about the status of the balance transfer. The representative stated it could take up to XXXX days to process because of the timing of the check distribution from XXXX. I called XXXX for documentation which could be supplied to AMEX. I was provided a confirmation with tracking information for the electronic payment issued by XXXX to AMEX on XX/XX/23. I opened a case on XX/XX/23 with AMEX and uploaded the confirmation of payment. As of XX/XX/23 this payment has still not been applied to my AMEX. I am now paying down a balance transfer at XXXX while still carrying the amount at AMEX. This is incorrectly inflating the amount of revolving credit I am using and impacting my credit report.
Company Response:
State: PA
Zip: 19145
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I submitted XXXX XXXX ( applications to AMEX and was given no benefit. I called, spoke to XXXX agents to resolve this issue.
Company Response:
State: CA
Zip: 95118
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On or around XXXX XX/XX/XXXXXXXX I received an e-mail from XXXX notifying me they'd finished their reinvestigation for an American Express account ending XXXX. XXXX alleges the information has been verified as reported by AMEX as of XXXX XX/XX/XXXX. The account was alleged by AMEX to have been charged from profit to loss on XXXX XX/XX/XXXX, quoting AMEX DIRECTLY : " Because of the continued delinquency status of your account, it was charged off on XX/XX/XXXX. '' ( XXXX XXXX XX/XX/XXXXXXXX response to XXXX & XXXX ). According to the law the Date of First Delinquency reported must be a date that precedes the date the account is placed for collection, charged to profit or loss, or subjected to any similar action ( 15 U.S. Code 1681s2 ( 5 ) ( A ) ). Further, the date of delinquency determines how long the debt can be reported on a consumer 's credit report ( FCRA 623 ( a ) ( 5 ) ( A ) ). A CRA may report a delinquent debt for seven years from the date of delinquency. Currently XXXX and XXXX report the Date of First Delinquency as XX/XX/XXXX. But, AMEX own responses to CFPB complaints state plainly the account was charged from profit to loss on XXXX XX/XX/XXXX. Despite that fact, AMEX verifies the date as XX/XX/XXXXXXXX each time this account is disputed through the CRAs. That is unfair ( 12 U.S. Code 5531 ) and unlawful ( 15 U.S. Code 1681s2 ). The FTC has an entire web page " Consumer Reports : What Information Furnishers Need to Know '' which spells all of this out, going as far as to addresses the illegality of changing the date of first delinquency on a consumers account to a later date that is ( a date AFTER a date of charge off, ) referring to it as an unlawful re-aging of an account. Even if the date is " sticky, '' the CRAs, specifically XXXX and XXXX, have XXXX ( XXXX ) excuse for continuing to persist the information when it is inaccurate on its face. XXXX and XXXX can not claim they do not know account ending XXXX in my credit files is the same account with with card ending XXXX because they can match the account/trade by balance and confirm the card number and account number match the same set of information. I have disputed this issue at least twenty ( 20 ) times over XXXX with XXXX and XXXX directly and/or through the CFPB. I have also disputed it directly through the CFPB with AMEX. In fact AMEX knows there is a consistent problem with the way they are reporting this account because the try and gloss over it, " The account has been updated since our last response on XX/XX/XXXXXXXX and now reflects as an unpaid charged off account. An account that is charged off indicates that the debt has been written off as a loss to our company due to serious delinquency on the account... It is important to know your account charge off date of XX/XX/XXXX has not changed, '' ( XXXX XX/XX/XXXXXXXX response to CFPB complaint XXXX ). Really? If it hasn't " changed, '' then was the information ever reported accurately to the CRAs? It doesn't sound like it especially considering it's being reported as a charged-off account for the first time in XX/XX/XXXXXXXX for what AMEX claims XXXX place XXXX XX/XX/XXXX. That's not within the ninety ( 90 ) period required ( 15 U.S. Code 1681s2a ( 5 ) ( A ) ). Whereas accounts are required to be changed from profit to loss within six ( 6 ) billing cycles after not receiving payment ( see 65 FR 36903 ), AMEX reported the account as consistently delinquent by one-hundred eighty ( 180 ) days from XX/XX/XXXXXXXX to XX/XX/XXXX. At this point the CRAs know or have reasonable cause to believe the information is incorrect : the date of first delinquency as reported by XXXX and XXXX is a month for which the account is reported as " paid on time '' in the payment history. AMEX own responses to the CFPB clearly say " The account was charged off on XXXX XX/XX/XXXX. '' Thus, upon receiving the disputes from the CRAs, American Express was to have long ago modified the date of first delinquency to the date PRECEDING XXXX XX/XX/XXXX, deleted the charge-off payment history and charge-off remarks, or permanently blocked the Charge-off history and remarks from its reporting ( FCRA 623 ( b ) ( 1 ) ) because they know or have reason to believe the information they are furnishing is inaccurate. They did not and have failed to notify each CRA to which they provided inaccurate information which is required ( Furnisher Rule 660.4 ( e ) ). AMEX has engaged in fraudulent, deceptive, and unfair business practices and those practices continue to harm me as a consumer.
Company Response:
State: MI
Zip: 48104
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Account opened with American Express without my consent. XXXX XXXX XXXX. On XX/XX/2023.
Company Response:
State: VA
Zip: 22206
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I spent {$33.00} on my amex credit card and set up auto pay with the instructions, However I was not realized that the auto pay only to a specific hard not the whole account, AMEX didnt send me a prompt notification, now I received a bill of {$220.00} include fees and interest. 1. Amex didnt send a prompt notification when a payment is not received. They only send an email saying that due day is tomorrow, but never mention whether a payment is scheduled or received. They wont send a past due reminder until its months late. 2. They over charge fees and interest. Although I have already paid {$40.00} to them, which is more than what I spent. They are still charging late fee on late fee, interest on interest. The amount they are asking is 8X of what I spent, The minimum payment they required includes all the late fee and interest, which makes me harder to pay and generates more late fee and interest,
Company Response:
State: CA
Zip: 94085
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A