Date Received: 2024-01-17
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Close my checking account and give my remaining money as a check! {$500.00}! Your customer service is abysmal! Nobody wants to waste time with phone calls when emails, secure messages, and live chats would do the job! No excuses! Youre a big bank and your competitors willingly do what you refuse to do! I dont about your excusesclose my account and give me my {$500.00} ASAP!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20902
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Someone transferred money out of my checking account and went to appeal box USPS box and the bank does not want to refund my money say that it was authorized and it was not authorized by me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: XXXX XXXX ( parent company XXXX ) and Wells Fargo partner on a co-branded XXXX XXXX XXXX and run separate websites, both of which have the ability to make autopay settings for credit card payments. I had setup my autopay on XXXX to make payment from a savings account that tends to hold higher cash balances. I did not know that Wells Fargo has a separate website and account on which you can also make autopay settings, and these settings apparently override the autopay settings on XXXX On XX/XX/2024, a payment of {$8800.00} was attempted from a different checking account which is only linked to my Wells Fargo account on their website, but not on XXXX XXXX website. As this is a checking account with lower cash balance, I had insufficient funds and the payment was blocked on XX/XX/2024. On the same day, I was hit with a {$180.00} interest charge because of the reversed payment, which was caused by XXXX and Wells Fargo systems ' inability to communicate with each other. I manually made payment to Wells Fargo out of a savings account which then successfully cleared my balance on XX/XX/2024. I called Wells Fargo to ask for help reversing this error given the issue with their/XXXX XXXX systems, but they refuse to reverse the interest charge that was caused by their systems ' miscommunication.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22202
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Someone took money off my bank account without my permission so I file a claim on my account now they saying they closing my account. Without a real reason XX/XX/
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 622XX
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XXXX, I noticed my account was higher than expected by the account overview I receive via email. When I opened my Wells Fargo app to check my statement there were charges made in NC and SC on my statements dating back to XXXX, although I reside in XXXX XXXX XXXX. I contacted the company and filed the charges : Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX XXXX XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX # XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX XXXX XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX # XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXXXXXX XXXX XXXXXXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX XXXX XXXX of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX XXXX # XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX # XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXXXXXX XXXX # XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXX XXXX XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXXXXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXXXXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team Dispute Number : XXXX Date Posted : XX/XX/XXXX Merchant Name : XXXX XXXXXXXX Amount of Transaction : XXXX Card Number : XXXX Status : Dispute forwarded to the Fraud Team I was XXXX that my dispute was denied because I accessed my mobile app 64 times an did not call in until XXXX, which I know I haven't logged in that many times and that the chipped was used for some transactions. I was informed of this on XX/XX/XXXX and then advised to file the charges as unauthorized charges in the regular dispute department. The Fraud agent received both police report numbers to assist in this case.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91403
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have been trying to get the check from Wells Fargo that I am due following the settlement in the courts. There is a claim in place but they continue to not answer questions and follow up regarding the processing of my refund. The claim # XXXX. I have called several times at # XXXX XXXX XXXX, and I just get the run around from the third party vendor handling the claim. I need help with looking into the status and continuous delays of my claim settlement please. I'v asked to speak to a supervisor. They say they will transfer me to the escalation dept. But when they say they will transfer me the phone just disconnects. It has happened no less that 10 times in the past two weeks. I need help with looking into the status and continuous delays by Wells Fargo of my claim settlement please. Wells Fargo is not compliant with the settlement and has no accountability or commitment to customer relations and compliance with the settlement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was charged overdraft fees on XXXX for a transaction for {$380.00} that posted on XX/XX/XXXX but I wasn't given 24 hour grace period. I made a deposit on XX/XX/XXXX, before the 24 hour cutoff to cover the amount. I was charged an overdraft fee on XX/XX/XXXX for a {$100.00} transaction that occurred on XX/XX/XXXX, I made a transfer on XX/XX/XXXX to cover the transaction. I was not given 24 hours. This is repeatedly happening.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 713XX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I am being charged interest on my bilt credit card despite having paid off the statement balance in full. I will point out that the payment window in the bilt app is highly non-standard and only allows for XXXX very limited types of payment. Despite this, I selected the option to pay off my entire statement balance and am incorrectly being charged interest on this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07302
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have contacted Wells Fargo that my address have changed they continue to bill my old address which I wasnt able to keep up with the payments because I did not have documentation notify me that the payment was due and I was not aware that there was a balance on the account and I had asked that they send me that information so that I can continue to make payments to my knowledge this account went Past due clothes and is a negative reporting on my credit report when I found out that I had this I contacted Wells Fargo directly and use my credit card to make a payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77545
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' Wells Fargo Dealer SVC, the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Per the FCRA, as a federally protected consumer, I am now opting out of any and all authorization that I, the consumer, may have given you that was written, unwritten, verbal, or nonverbal per 15 USC 6802. Any and all consent to XXXX, XXXX, Wells Fargo Dealer SVC whether it be verbal, non-verbal, written, implied or otherwise is revoked. According to 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06492
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A