Date Received: 2024-01-18
Issue: Other service problem
Subissue:
Consumer Complaint: I am an XXXX citizen and live in XXXX. I worked for an American company ( XXXX XXXX ) and have received a pension from them since XXXX. The payments were made by XXXX XXXX into my Wells Fargo account. In XXXX I was advised that I had to close the Wells Fargo account because I didn't have a residential address in the USA. The balance ( US {$1600.00} ) was sent to me in the form of a XXXX, dated XXXX XX/XX/XXXX and the account was closed. There is no bank in XXXX that will cash a foreign XXXX so I have not been able to access these funds. With the help of my daughter we called Wells Fargo, however no-one was prepared to help us. They said that since they had sent the XXXX and closed the account, from their point of view the matter was finalised. We asked if we could post the XXXX back and have the funds sent by wire transfer instead but the answer was no. My daughter travelled to the US in XX/XX/XXXX and visited a Wells Fargo branch with my passport, the XXXX and a letter of authorisation from me. They refused to assist her stating that I had to be present for the XXXX to be cashed. I find all this extraordinary as this is MY money, not the bank 's. I am XXXX and could really use the funds. I would appreciate anything you can do to resolve this matter. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX, a registered security was submitted to this company 's Trustee for the purpose of satisfying the outstanding obligation pursuant UCC 3-603 and UCC 3-604 . The instrument was tendered in good faith and with the intent to discharge the debt in full pursuant UCC 3-311. I gave beneficiary instructions along with the security stating to process the tender of payment with special endorsement for the principal account for satisfaction and discharge as well as cancellation pursuant the trust indenture for the issuer and registrar. I gave notice to fulfill fiduciary duties and perform, per the Trust Indenture agreement, Trust Indenture Act of 1939 and Securities Act of 1933. The IRS-accepted 1099-A was submitted to the company as well to legally set off the debt. My account was not adjusted properly. As a federally protected living consumer and investor, I'm exercising my legal rights and putting this matter on the record with the CFPB. I understand the importance of compliance with the SEC, XXXX, XXXX and XXXX rules and guidelines in relation to handling securities. So, once the forensic audit proves my XXXX number is being sold and traded and I obtain an accounting from the Department of Revenue on the public and private side, I'll file arbitration to prove my claim of potential securities fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07083
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX, a registered security was submitted to this company 's Trustee for the purpose of satisfying the outstanding obligation pursuant UCC 3-603 and UCC 3-604 . The instrument was tendered in good faith and with the intent to discharge the debt in full pursuant UCC 3-311. I gave beneficiary instructions along with the security stating to process the tender of payment with special endorsement for the principal account for satisfaction and discharge as well as cancellation pursuant the trust indenture for the issuer and registrar. I gave notice to fulfill fiduciary duties and perform, per the Trust Indenture agreement, Trust Indenture Act of 1939 and Securities Act of 1933. The IRS-accepted 1099-A was submitted to the company as well to legally set off the debt. My account was not adjusted properly. As a federally protected living consumer and investor, I'm exercising my legal rights and putting this matter on the record with the CFPB. I understand the importance of compliance with the SEC, FINRA, SIPC and UCC rules and guidelines in relation to handling securities. So, once the forensic audit proves my XXXX number is being sold and traded and I obtain an accounting from the Department of Revenue on the public and private side, I'll file arbitration to prove my claim of potential securities fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07083
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I am able to gain access back into my accounts. Wells Fargo has allowed my account to taken over and didnt inform me of the criminal activity. I noticed when I was waiting on a check for an unauthorized transaction and product back in XXXX that I didnt request nor ask for for XXXX fraud services. I was billed, ignored many times and begging for some compassion for selling product to me that was brutally structured and locked into with no way out. Its unfair to the customers who are not XXXX XXXX or anything except XXXX Peoples. Im XXXX XXXX and I truly believe this why my many many complaints were ignored. I initiated this most recent investigation by walking inside Wells Fargo who are extremely rude over the phone. I have been dogged out by Wells Fargo repeatedly loosing my vehicle, my XXXX back pay a whopping XXXX for a car that wasnt worth it and ended up with a 60 month term at {$310.00}. I dont know how much I didnt know back then. But it cost me all and everything I worked for all my life to be ignored by loosing my car with forced XXXX XXXX. That I didnt authorize and definitely made my payments where its unaffordable for a fixed income single parent. I tried changing my mind in total fear but they said the check had already been processed. PLEASE GIVE ME AN UPDATE FROM WELLS FARGO RECENT UNAUTHORIZED PRODUCT ADD ON OUTSIDE OF XXXX XXXX I SUFFERED FROM. Will be XXXX XXXX IDENTITY PROTECTION BACK FROM XXXX. Reference # XXXX. MEMBERSHIP # XXXX XXXX # XXXX. PLEASE DONT TAKE YOUR TIME, I NEED YOU WELLS FARGO TO ACT EXPEDITIOUSLY!!! This has been simmering for many years!!!! I deserve to be treated fair with equal opportunities within a reasonable amount of time demonstrating all professionalism EXCEPT LACK OF CARE!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My family and I went to XXXX 's and spent {$53.00} the machine was not work and my card was ran 3 times. Causing XXXX transactions for {$53.00} and a charge of {$1.00}. At the restaurant the machine continued to say that the charge did not go through, so I paid in cash. On the back of the receipt the manager wrote Paid w/ XXXX XXXX XXXX swipe at XXXX XXXXXXXX {$1.00} charge fell off in pending. The XXXX charges of {$53.00} posted to my account. I Disputed the transaction with Wells Fargo on XX/XX/XXXX or XX/XX/XXXX. The XXXX charges of {$53.00} were placed back into my account XX/XX/XXXX. On XX/XX/XXXX the two charges of {$53.00} were taken back out of my account. When I called to see why the money was taken out, I was told I needed to send them a copy of my receipt, which I did. I was told that they are not able to see the receipt and I should go to a branch. The branch told me they would send it the same way I did. The escalation team called me saying they could not do anything for me. I was told that maybe I should take the receipt to XXXX to fax it to them. Wells Fargo is asking me to run all around town to do work for them instead of helping me get my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30132
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Fees or costs during the application process
Consumer Complaint: In 2006 I was scheduled to receive a cash out payment for {$18000.00} from Wells-Fargo however, I never received it. I called the XXXX XXXX title company in XXXX, WA but they said they sent it to me but I never received this payment. I looked in all the statements from the XXXX XXXXXXXX XXXX XXXX aka ( XXXX XXXX ) but theres no evidence of this deposit or record during that time frame. I inspected the statements for XXXXXX/XX/2006 but no wire or deposit. I know its been a long time ago but I didn't realize they refinanced me without my knowledge until recently. I never initated a refinance. I had my condo for only XXXX yrs. This happened when the loan transferred from XXXX home mortgage. to Wells-Fargo in 2006. I'm asking for your help. I appreciate your attention to this matter. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98030
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2024 my home computer screen was hacked by someone allegedly assisting with a problem. The screen went black and then it was all gone. I had no control over the situation but immediately suspected fraud. I contacted my bank within minutes and indeed a transfer had just been sent. This was not instigated by me and not authorized by me. I drove to my branch right away but there was apparently nothing they could do. My own branch was helpless! My wife and I have made dozens of phone calls to Wells Fargo since the theft and all end up in frustration and many hours of wasted time as if the representatives are only trained to frustrate and deflect. In subsequent calls Wells Fargo has admitted the fraud and that this was unauthorized, but, to date not a single penny has been returned to my account and Wells Fargo remains unwilling to resolve this. I have resisted any formal complaints, having once had faith in my bank, but I am left with no options. I simply want my stolen money returned.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33463
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/24 about XXXX I woke up to two texts that were sent to me about XXXX and XXXX XXXX saying I added two different individuals to my XXXX account. I immediately check my account and saw five transactions to these two individuals. I called the bank to report these transactions as fraud. Asked them to stop the payments as they were still pending. Had them close that account and open a new account. Had them send me a new debit card and had them close the XXXX account. They told me their investigation would take 10 days. On XX/XX/24 the transactions were added to the new account and allowed to go through. On XX/XX/24 I still hadnt heard back from the bank. I called to get a status on their investigation and was told they denied my claim. Reason being it was done online so I had to have authorized the transactions. I asked to appeal the decision because I did not authorize the transactions and was told the decision was final and they couldnt do anything further. Transactions were as followed. Three XXXX payments to XXXX {$200.00} for Tyres, {$200.00} for Fixing & {$130.00} engine check. And two XXXX transactions to XXXX {$200.00} for pancakes and {$200.00} for steakhouse. Five transactions totaling {$930.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93313
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I got a 1099 in XXXX stating I have {$460.00} credit re refunded. I asked them where is the check they said they will mail the check. It has been 4 years they have been doing that. Last I called on XX/XX/XXXX and the. XXXX and both times they said they submitted that payment and it will take 30 days. Nothing happens. I am tired of it. It cost me {$750.00} in CPA fee to see the discrepencies in my taxes. I have recording on those calls from those date mentioned above. I need my refund and losses and along with my time spent on this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 280XX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I had a checking account opened with Wells Fargo and suddenly they claim to not want to do business with me anymore. No specified reasons but just allowed me to get my money back and they would close my account at the end of XX/XX/XXXX. I am continuing to get correspondence from Wells Fargo regarding my accounts balance. Ive went to the branch more than five times and the same thing, they call to find out my account cant be closed because its over in the fraud department. I finally talked with them several times and was promised that it would be closed. I asked for an email and a letter once this is done. Talked with the fraud department in XX/XX/XXXX and was promised the same thing again as it was elevated up to their supervisor. To this date of XX/XX/XXXX XXXX still receiving correspondence mail that my account is still there. They are totally ignoring this after they are the ones who requested to close my accounts. This is truly aggravating me and I need assistance getting away from them totally. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A