Date Received: 2023-09-10
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Unauthorized Hard Inquiries from : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29418
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: My account wasnt accessible, and consequently my rent check bounced, causing me to be evicted with new child and tons of emotional trauma from the event.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 86301
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I recently got a job at a firm that audits Wells Fargo and in order to avoid financial independence issues going forward, I am trying to close my Wells Fargo credit card account XXXX. However, for some reason the account closure functionality on Wells Fargo 's self service online portal does not work for this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: To Whom It May Concern : I am writing to file a complaint against Wells Fargo Bank , N.A . ( Wells Fargo ) regarding an unauthorized transaction on my account. On XX/XX/2023, I was at a casino in XXXX XXXX and withdrew {$180.00} from an ATM. However, I was also charged {$760.00} for a transaction that I did not make. I immediately contacted Wells Fargo to report the unauthorized transaction, but they refused to credit my account. They claimed that the transaction was valid because it was made with my debit card and PIN. I am disputing this claim. I lost my debit card after my transaction of XXXX on XX/XX/2023. I reported the lost card to Wells Fargo immediately, and they issued me a new card. It is clear that someone else must have used my card without my permission. Thank you for your time and attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 841XX
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have requested answers multiple times why my XXXX XXXX savings account earns 8 times less interest than my checking account. NO ONE can give the answer. They switched my accounts about 6 months ago. I keep a high balance to prevent fees yet I am being penalized with a so called XXXX XXXX savings account that pays little in interest. I am being ripped off. I moved most of my money to checking to earn better interest but that puts that money at high risk which is terrible. I want something done, this is deceptive and should be illegal if its not already. I have been with Wellsfargo for 23 years and they have ripped me off. I just cant believe it. I am livid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89131
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I did not authorize these companies to run my credit it is fraudulent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93955
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I made a mobile deposit of {$10000.00} to my personal account at Wells Fargo. The check was from Insurance Company, made out to my business and my name. The total funds for {$10000.00} were made available immediately on XX/XX/XXXX, over the holiday weekend. On XX/XX/XXXX, my account shows a total of - {$9900.00}. I reached out to customer service and then was transferred to the Fraud Department. I was advised that the reason the check was placed on hold was due to no endorsement on the back of check. The gentleman advised me that he didnt see it reason why it would not be released by the next business day. XX/XX/XXXX, still negative balance of - {$9900.00}. I called customer service back to question what was going on with my account. This banker advised me that the Insurance Company rejected the check due to no endorsement. Also, I needed to reach out to the issuer of the check ( Insurance Company ) and then go to my local bank to show proof of business, personal identification, and check with proper endorsement. On XX/XX/XXXX, I went to my local branch for Wells Fargo XXXX XXXX XXXX, XXXX, VA. Spoke with the teller my about current situation. Presented him all the documents and ID. He spoke with the Branch Manager on duty. Per Branch Manager, that I could not deposit my business check into my personal account. The check was made out to my company name and my name. I was told that since I didnt have a business account with Wells Fargo that I could NOT deposit the check into my personal account. Go to where I have a business account to make the deposit. I begged the manager to call the Fraud Department or someone that we could speak to clear this matter up. The Branch Manger refused to and said I must take the check to the bank that I have a business account. XXXX XXXX Total Deposit {$15000.00} XXXX XXXX Total Debit - {$13000.00} Difference {$2300.00} XX/XX/XXXX Returned Check - {$10000.00} ( chargeback ) XX/XX/XXXX Balance Due - {$8300.00} possible balance owe. XX/XX/XXXX Bank Error- {$10000.00} XX/XX/XXXXXXXX Balance show on Account as of today - {$19000.00} I deposit a paper check XXXX XXXX XXXX for {$10000.00} on XXXX XXXX. The Branch Manager was aware that it was once a mobile deposit. The check was placed on Notice of Hold until XXXX XXXX XXXX On XX/XX/XXXX, I contacted Wells Fargo. Spoke with bank teller in customer service in reference to deposit. The banker reviewed my account and transferred me to the Deposit Adjustment Department. Deposit Adjustment Department Banker advised me that the department could not do anything and that she would transfer me back to Customer Service and that I need advice Banker that they need to contact XXXX on by behalf and give then error code # XXXX. The banker advised me that I would have to wait until I received a letter explaining what my next step would be. I requested a supervisor. I asked the supervisor for assistance, and she stated that I was credited the check of {$10000.00} two times. I stated that I was credited the {$10000.00} once and debited on XX/XX/XXXXXXXX and XX/XX/XXXXXXXX both for {$10000.00}. I begged for her to be an advocate for me as a customer. I requested a higher manager team member. I was told that there was no other higher manager at the call center. I advised them that I was prepared to pay the full balance for the returned check of {$10000.00} but I would pay the negative balance due of - {$19000.00}. As of XX/XX/XXXXXXXX no change to my account. Please help me clear up this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20110
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Have not reimbursed from false fees and freeze on deposit from class action lawsuit that were my account was effected by there negligence
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 391XX
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: For the past XXXX years Wells Fargo took advantage of me in every possible way. They actually overcharged me on many different levels and when covid 19 came XXXX XXXX was forvced closed. As a XXXX XXXX who got no help. I was hoping Wells Fargo can actually look back and care what was over charged as now i have a child and we are dirt poor and need that money. I have any statements and can provide insight but im in XXXX Oregon and me and my child hope they choose to review back to 1995 or any year.. We were good clients we need help. Thank you Accounts Processing thefts of another XXXX dollars XXXX Savings accounts XXXX and credit cards XXXX Account XXXX XXXX XXXX XXXX hot tubbing or tub and tan all the account i was made o get like XXXX or XXXX accounts at that time.. i maybe have XXXX in fees.. total..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Acct # XXXX Wells Fargo Bank credit card has placed a lien on my home which is illegal to begin with. It's a credit card and transfers can not be made to a home. They can use a collection agency. Also Wells Fargo is bankrupt and has no standing. and the person signing the XXXX is XXXX and makes it a foreign entity trying to interfere. The document doesn't appear to show an amount, but the clerk of XXXX XXXX does not have the authority to just slap a XXXX on anyone 's property. Remove
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92804
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A