Date Received: 2023-09-11
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33196
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I never missed a payment for about 12 years or so and all of a sudden I got a message that I missed a payment. I called to find out why they had this record and they gave me a long explanation that my payments over that last couple of years was short because of escrow increases. I had no knowledge of such and told them exactly that. They said too bad and I would have to make up the payment. ( over {$3000.00} ) The also told me that they were holding my money in a separate account until the next payment I made covered the amount of the payment missed. They then kept the additional money in that added account. I told them I would catch up the account over the next 4 months and they said they were ok with that. Over a couple of years my money was kept in an account separate from my mortgage and it gave me no interest or availability to the account. It was in essence their money. Then they started charging me a late fee each month until the account was caught up, which they said they would not do. It was a stressful time during and past covid when my business was essentially shut down. Late payment fees and hidden accounts I did not have any knowledge of. Sounds just like Wells Fargo. I'm sure there were thousands of these accounts that Wells Fargo was holding peoples money for their own interest and not the consumer. Thanks for your understanding!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34142
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: Prior Wells Fargo rep replied to below complaint by referring to prior replies which include various run arounds, which is common for Wells Fargo and I believe the CFPB would agree, is not a reply... .As explained in numerous prior CFPB complaints against Wells Fargo , account ending in XXXX was opened by Wells Fargo reps which I did not request... A debit card purchase made under account in amount of {$290.00} from XXXX was made in XXXXXXXX XXXX XXXXXXXX, package shipped by XXXX, signature was forged by XXXX driver, package left where it was lost/stolen .... A dispute was filed with Wells Fargo for non-receipt of item , a provisional credit issued in amount of {$290.00}, it was later reversed back out of account, Wells Fargo accepts forged signature as true and correct and refers to purchase as authorized which has nothing to do with non-receipt of item.. Two external funds transfers in amount of {$50.00} brought the account to - {$190.00}, later charged off and sent to a third party collection agency. Wells Fargo replied in part to this issue by sending mediation request forms, a total of three of these such forms have been filled out, submitted, two marked as duplicate, case number provided for third request, number XXXX which is attached to complaint. The letter is dated XXXX XXXX XXXX XXXX stating a rep would reach out, no one reached out and when I call the number provided on letter, I am told call will be disconnected and refer back to prior mediation in which case, no payment received ... .Needless to say, this is a mere runaround, which is common for Wells Fargo ... The prior mediation is from XXXX and relates to older accounts opened by Wells Fargo which I did not request... The case ID for that mediation is XXXX, I was offered a payment amount of {$3700.00} plus estimated IRS taxes totaling {$5100.00}, payment sent to my old address in error which Wells Fargo reps will not admit to. I requested proof of address verification, nothing provided. Payment was sent in XXXX XXXX XXXX, I moved in XXXX XXXX XXXX to my current address at XXXX XXXX XXXX, XXXX XXXX, CT XXXX. Payment was sent to my old address at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CT XXXX. Wells Fargo reps initially replied to this issue by referring to check as cashed, in which case, not by myself. When investigated and unable to recover funds, Wells Fargo refuses to reissue check despite their own error in sending check to incorrect address. Additionally, Wells Fargo has reported the amount to IRS for tax year XXXX, 1099 form is attached... I've requested Wells Fargo correct this form to show no such payment received, as they refuse to reissue payment ... Wells Fargo replied to this issue by referring me to a tax professional whom advised 1099 form needs to be corrected, if not, I am liable for taxes on reported amount not received..When I brought this to Wells Fargo attention , they appear to refer back to prior replies which do not address it. I believe the CFPB can see this is a runaround. With regard to these issues above, Wells Fargo reps reply with various lines ranging from referring to prior replies, stating litigation is involved and refuse to reply, claim no new information provided and ignore information already provided... In closing, please advise Wells Fargo to correct IRS 1099 form if they will not reissue payment. With regard to account ending in XXXX, their mediation request forms appear to be a run around, I suggest refunding the XXXX purchase in amount of {$290.00} which will bring account to a balance of {$100.00} and refund this amount to me. In closing, should Wells Fargo reo ( s ) refer back again to prior replies, this bank and its reps have little to no credibility, having been fined by CFPB in amount of XXXX XXXX for handling of deposit accounts named in this complaint ... Needless to say, their bogus replies including various run arounds, have no weight or crediiblity... Most recently, a store card, XXXX XXXX XXXX, was opened in my name, not authorized by myself, requested closed out..This account was reported to credit bureaus, needs to be removed. There is mention of a small remedy check in amount of {$17.00} XXXX, which again is a mere remedy amount, does not cover losses/damages sustained due to Wells Fargo reps opening unauthorized accounts. This check, the amount of {$17.00}, was never received and us irrelevant, as it does not cover losses /damages.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Though I opened the credit line at Dillards store, with forced promotions, I did a purchase with this line only the day of opening. Then after a bunch of transactions were made on this account without my knowledge. My credit limit was {$300.00} when I opened it, then after changed to {$900.00}. And it says only in store purchase. I didnt even received my credit card. As I seen from the sent statement to me, about {$7800.00} was used within a month. I called my creditor multiple times after I received alert that my credit had charged with multiple transactions. When I called them even they couldnt pull out my account with my phone number, except with my social security numbers. Though I disputed multiple times I do not see any changes on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75254
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Wells Fargo, I have a permanent address in the XXXX but live in XXXX. I'm a XXXX citizen. In XXXX I got an XXXX XXXX card through my Wells Fargo account which I use solely for XXXX rides and purchases. I got this card because it offered points and did not charge foreign conversion or transaction fees. In XXXX of XXXX Wells Fargo contacted me saying they were changing the card from XXXX XXXX to a Wells Fargo Active Cash Visa. I searched for documentation of changes to the terms of the account on my online banking account. There was nothing. Just a button asking to accept or decline the new card. I searched several times in all part of the online banking information for information on any changes to the terms of the account. Nothing. So I assumed that since I had not received any information about the changes.That the terms would be the same. The card converted to the new card automatically. On XX/XX/XXXX I opened my account to pay the monthly total and found foreign conversion fees for every transaction I had made since the card moved from XXXX to XXXX. I called Wells Fargo immediately and demanded the fees be removed and expressed my sincere feelings that Wells Fargo had violated the law and my rights by not informing me of the changes or making the information easily available. They reversed several fees but were unable to reverse all or close the account because there were two pending fees. The reversals have not appeared on my account and they said it would take up to ten days to complete all the transaction fixes. I am filing this complaint because I know that Wells Fargo violated my rights and the law in this case. Even though it's a not easy to open a new bank account in the XXXX from XXXX, I had already considered that due to the recent news about Wells Fargo discriminating against XXXX families in mortgage offerings. When is something going to be done about all of this other than a paltry fine which a bank worth billions can easily pay? I was only out about {$10.00} in fees, but multiply that by the number of other costumers Wells Fargo is scamming and you quickly arrive at an enormous amount of money. And one XXXX of fraud is as bad as {>= $1,000,000} in my view. Thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 755XX
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I had a credit card dispute for a XXXX transaction with a company called XXXX XXXX. They had essentially me for a box withing their 5 day return policy window, so there was no way to actually cancel. XXXX XXXX also did not refund me. I went to Wells Fargo for a dispute on my card and submitted information regarding the dispute. Wells Fargo eventually got a response from the company and to my surprise immediately closed the dispute. They essentially did not allow me to respond to the company. All of what the company sent was irrelevant to my particular issue. When I called Wells Fargo, the rep initially told me that they contacted me and did not receive anything from me. Then when I started asking questions, she said that actually when a dispute is filed, the cardholder is expected to input all information and that if the company responds, the cardholder does not get a chance to respond to that. This is very unreasonable especially if the company gives evidence, but you in turn have evidence to counter them. This is a very unfair practice. I've had disputes using my XXXX card and they allow back and forth information from both the cardholder and the company. Wells Fargo is essentially giving preference to merchants it would seem which makes it a very unfair dispute process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90802
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: My car was repoed in early XXXX while preparing to leave for XXXX training abroad. No court issue issued.Federal law requires banks to get a court order before repossessing a car from members of the military. Car was taken, leaving family members without transportation to medical facilities and or groceries.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30907
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Trouble during payment process
Subissue: Paying off the loan
Consumer Complaint: Ill need to get the exact dates but during 2009, I received a social security XXXX back pay check for a little over {$25000.00}. I used around {$24000.00} to pay off my Wells Fargo Mortgage. I went to my branch with an appointment with the branch manager to ensure there were no snags. During the next three months, I kept noticing that the huge amount would go in and out of my checking account and my mortgage had not been paid off. I still made payments. After three months, I contacted the XXXX and filed a complaint. Soon after, a WF lady in Iowa called me and helped me finally get my mortgage paid off. When I asked her for my interest for having {$24000.00} of my money for three months, she said that would never happen. That its simply my loss. I ask for that compounded interest that is owed to this day from that date I deposited the check to this very day. It should be a sizeable amount by now and in addition, I deserve a sizeable pay out for emotional duress and hardship due to their gross negligence and thievery. Everyone knows they robbed me of what was and is rightfully mine! I can locate the amounts and dates.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 859XX
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: Hello. I have been a customer of Wells Fargo since XXXX. Around XXXX, at the age of XXXX, I was approved for my very first credit card with a {$5000.00} limit. As someone in their young XXXX 's and fresh out of college, I quickly maxed the card. But conveniently enough, they immediately upped my credit limit to {$7500.00}, around XXXX. I don't have access to statements that far back. Over the years, I've gone through phases of paying down and spending, paying down and spending, wash, rinse, repeat. Then, in the spring of XXXX I had a child. My priorities quickly changed, I took a good look at my finances and made a plan to pay off my debt in hopes of raising my credit score and to start saving for a future home. Here 's a full breakdown of how I paid off my entire balance within three months : In XXXX of XXXX, my balance was {$5400.00} with a minimum payment of {$150.00}. I made a payment on the 13th ( three days early ) for {$4600.00}, bringing my balance down to {$860.00} ( I have all of these statement attached for reference ). The new minimum payment was now {$84.00}. In XX/XX/XXXX, I made an on-time payment of {$100.00}. My new minimum was {$24.00}. In the month of XX/XX/XXXX, my payment slipped my mind and I was charged a {$25.00} fee -- fair, I forgot. I've made late payments in the past, but have never had a delinquent balance. I have a 100 % payment history according to XXXX XXXX, XXXX, etc. I work in the XXXX XXXX and my income is quite variable, so I've never had automatic payments. However I did quickly realized my slip-up and made a {$72.00} payment on XX/XX/XXXX and then paid the remaining balance of {$740.00} on XX/XX/XXXX. Bringing my balance to {$0.00}. Somewhere between my missed payment on XX/XX/XXXX, and the statement I received on XX/XX/XXXX ... my credit limit was lowered from {$7500.00} to {$950.00}. I did call customer service after seeing this to question their decision, and if my memory serves me correctly, the reasoning was because of " missed/late payments '' and " a lack of activity on the card '' as well as a " lack of deposits into my checking. '' The lack of activity of the credit card is clearly because I was trying not to incur any more debt, but my checking account should not be relevant to my credit limit. What if I never had a checking with them or used another provider for my primary checking? And to reiterate, yes, I've had late payments, but NEVER delinquent payments. Feeling defeated after this call, I dropped it because I didn't know where to go from there. As much as I wanted to close the account out of frustration, I didn't because I knew how much it would affect my credit score, on top of how much it already had by lowering my available credit by {$6500.00}. This bureau was only brought to my attention a few days ago, hence my filing of this complaint after so much time as passed. To me, this entire course of action was predatory. I was given this crazy credit limit as a young XXXX year old woman, and then as a XXXX XXXX XXXX, trying to better myself for the life of my child, I was egregiously penalized.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/11 at XXXX, I went into the Wells Fargo branch in XXXX XXXXto close my accounts after more than 20 years because they sent an email that they are changing my account type and fees would apply. closing both checking and savings accounts. Told tellers in lobby I wanted to close an account. They said well... the person you need has an appt at XXXX and can not help me, but they could bring my balances to XXXX at teller line and call a number tomorrow to initiate a close... ( this is frustrating ). The teller gave me cash for both account balances. I left and went back to work and my phone had an alert on it that my account was overdrawn by XXXX. I went back into the bank and could not get assistance. waited another XXXX min and got another teller. She knew I was just in there and told me she couldn't help me unless I gave her a form of iD???? didn't have one, so she wouldn't help me. I then called the number given to me and they ended up doing a dispute (???? ) on the teller error and now I can not close the account to any activity for 10 days to do the dispute??? again, this was their fault. They will not send me any notice... I have to go to the online banking and log in and check system messages there ( again ... what??? ) and will not notify me that the dispute is taken care of... I have to call them back... BTW ... was on the phone waiting for a person for XXXX minutes, then another XXXX minutes to 'figure out ' the issue with the teller error. I got a claim # and again, this is unacceptable that I can not get an account closed. I then called the local branch and can not get through to talk to anyone ... no one available to take my call, goodbye. tried twice... same thing ... What kind of service is this?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 688XX
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A