Date Received: 2023-10-31
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I opened a claim with Wells Fargo Bank, they keep giving me misleading inaccurate information. I called about 15 times in regards to my claim. And been told something different, from every claims rep. 1st time they closed my claim and told and i told them i had my receipt with supporting info. Then a supervisor reopened the claim and told me to email the supporting document. I email the document and then told i should have sent it pdf, after 11 days. As of today I resent the document as a pdf. They have been less than forthcoming and appears to be not helpful in my dispute. I requesting to speak to a member of management, as of yet haven't heard back. Claim # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Illegal unauthorized fraudulent transactions and charges were allowed to all of my accounts in 2019
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: My name is XXXX XXXX and once again Im requesting to investigate and locate my refund of {$1400.00}. Refunds of {$700.00} & {$700.00} for order # XXXX I've been dealing with this issue since XXXX last year. My bank account when XXXX tried to refund the amount was closed and Wellsfargo after receiving the money sent the payment back to XXXX XXXX. I contacted Wells Fargo for the 15 times and they were kind enough to provide me additional information. Attached you will find new documentation from Wells Fargo, Merchant/Transaction Approval showing that XXXX did receive the refund back. Please check Attached document!!!! Below are also the latest emails I received from XXXX and Wellsfargo with all information needed. Please let me know if there is anything else you need from me. Best, XXXX XXXX XXXX Account XXXX Message From Customer Service Hello, This is XXXX with XXXX XXXX Billing Team. I hope this email finds you well. I was able to confirm that the refunds of {$700.00} & {$700.00} for order # XXXX has been returned to us by your bank. We can issue a refund by check or gift card to your XXXX account. Please reply to this email with your preference. If you choose a check, we will mail it to the default address on your XXXX account. Before replying to this email, please make sure you have a default address selected and that it is current. To select and / or update your default address, visit the following link and select 1-Click settings from the Ordering and shopping preferences section : XXXX Here 's a link to the order details : https : XXXX? XXXX Check refunds are sent from our XXXX offices, using U.S. Mail for domestic addresses and Airmail for international addresses. It can take 2-4 weeks for your check to be processed and delivered. I apologize for any inconvenience this may have caused. We look forward to hearing from you. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, XXXX XXXX. XXXX Dear XXXX XXXX : Thank you for your patience while we looked into your concerns. Weve completed our research and are ready to share our findings. On XX/XX/XXXX, upon you request we opened claim # XXXX disputing two transactions totaling {$1400.00} to XXXX XXXX. During our investigation of the claim, we determined that the merchant obtained a valid authorization for the full transaction amount in visa for these transactions. The agreement to pull money from the customers account is between the merchant and the consumer. Wells Fargo does not have an agreement with the merchant and we are unable to determine an error. Based on the information currently available, we have established the customer authorized the transaction and no error occurred. On XX/XX/XXXX, XXXX returns cleared for {$700.00} each from XXXX XXXX. The refunds were sent to the Custom Management checking account ending in XXXX, because this account closed XX/XX/XXXX, the refunds returned to the merchant on XX/XX/XXXX. Chargebacks can take a considerable amount of time to go from Wells Fargo to XXXX, to the merchant bank to the merchant. It can take 45-60 days for the transaction to be completed. To help trace the chargeback to XXXX XXXX we have provided you with the XXXX XXXX XXXXWhile we realize the information provided mXXXX not alleviate your frustrations, we hope this letter helps to clarify our actions about this matter. We strive to provide exceptional service and were sorry we didnt meet that expectation in this instance. How to contact us We appreciate your time and effort you took to contact us. If you have questions, please contact us at XXXX, XXXX. XXXX. Were ready to help you Monday through Friday from XXXXXXXX XXXX to XXXXXXXX XXXXEastern Time. We accept telecommunications relay service calls. If you have a problem reading any attachment to this communication ( if applicable ), please reach out to me as indicated above for assistance. Sincerely, XXXX XXXX. Executive Office Case Specialist Enterprise Complaints Management Office For security reasons, please do not respond to this email with any personal or account information. This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you for your cooperation. We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at XXXX : XXXX. See additional Wells Fargo privacy notices at https : XXXX XXXX Wells Fargo Bank , N.A . All rights reserved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 913XX
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Had a credit account with Wells Fargo. We missed a payment in XX/XX/2020 during COVID-19 due to an oversight. Partner contacted Wells Fargo to explain and to see if there was anything that could be done. Rep said they could remove late payment since this was the first time it had happened on the account, and they were being flexible due to the pandemic. Partner made payment according to the agreement, but late payment still appears on the credit report. I have contacted Wells several times but keep getting the run-around. Filed dispute with credit reporting agency, but keep getting investigated dispute and customer disagrees without any actual resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63385
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I never used this company but this merchant took out money from my account several times. I request my bank ( WellsFargo ) to step in for help. WellsFargo couldnt proceed further and advised me to contact the merchant ( XXXX ). Its been 4 months that I am dealing with XXXX but cant get any result beside we will update you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92130
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: On XX/XX/2023 there was a mobile deposit.Still posted automates system. {$170.00} dollars. No explanation was given what happened to those monies $ Also went to XXXX appointments useless service. When I asked the banker for her business card and full name. Refused and said she was calling the police. Wells Fargo Bank on XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91605
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: XX/XX/XXXX received text message at XXXX informing a charge in the amount of {$180.00} with XXXX and {$180.00} with XXXX as well. I am in possession of this credit card and it has not been activated. This is the 3rd time XXXX / Wells Fargo issues a new number and new fraud happens. This time the credit card has been removed from my online profile which doesn't allow to monitor any activity. Wells Fargo repeatedly has been failing on their fraud prevention and clearly has a glitch that allows the fraudsters to obtain the information as soon as a number has been issued.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: In XXXX our account with Wells Fargo was hacked and the address changed. Pursuant to bank notification of change we corrected address change and subsequently changed our usernames, passwords and went to 2 Step verification. Then in XXXX ( XXXX or XXXX ) received another notification of husband 's email change. While on the phone correcting email husband was notified of wire transfer pending which he informed bank " Don't do it, it's Fraud! '' Bank sent anyway. We then had to travel from XXXX, XXXX to XXXX, NY to prove who we are and get access to our account. Bank issued a Recall. Per bank " Beneficiary bank responded that there are no funds available to return. '' Then per Wells Fargo " As a result, we are unable to reimburse you and have closed your claim ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33928
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was the victim of false charges to my account by XXXX, with whom I have NO business dealings. I have twice filed fraud charges with Wells Fargo, my bank. They have refused to acknowledge it as fraud and have closed the case for the second time. I have been instructed to seek recompense from XXXX for the charges to my business checking account. XXXX charges in the Amount of {$1600.00} were leveled at my account on XX/XX/XXXX, using a debit card ( NOW XXXX ) ending in XXXX. Three went through and one was declined. I saw them on Saturday the XXXX of XXXX as pending charges. I immediately called and asked the charges not be honored and reported it as either fraud or identity theft. The charges came through on the following Monday. Now I am out the money and so far people just shrug and say they can not help me. The charges were as follows : PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX web service XXXX WA XXXX CARD XXXX {$1600.00} XX/XX/XXXX PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX web service XXXX WA XXXX CARD XXXX {$1600.00} XX/XX/XXXX PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX web service XXXX WA XXXX CARD XXXX {$1600.00} XXXX IS where the money went and I HAVE NO BUSINESS RELATIONSHIP WITH AWS! HOW CAN XXXX SIT ON MY MONEY AND REFUSE TO SAY WHO GOT THE BENEFIT OF MY WAGES? ITs MORE THAN MY COUNSELING BUSINESS MAKES IN A MONTH! I HAVE NOTHING TO SHOW FOR IT. I will have to try to expedite my claim with state and federal authorities. The stress is hurting my health. Is there no one who handles these kind of fraudulent charges at your company? Clearly Wells Fargo is not willing to help. Both XXXX and XXXX say there is nothing that can be done. I need someone to explain why a business can take my money without my permission, then tell me nothing about who benefitted from my {$4800.00}?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I lost my debt card at gas station this morning between XXXX to XXXX I use my card to get gas at XXXX XXXXXXXX went home and went to sleep woke up and realized my card and wallet was missing and received and alert saying my card was used to take {$3500.00} from an Wells Fargo bank atm machine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90715
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A