Date Received: 2023-10-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Since XX/XX/, I have not been able to deposit checks from XXXX XXXX XXXX ( XXXX ) to my Wells Fargo checking account. The XXXX checks are drawn on a XXXX bank account. I have been successfully depositing checks from XXXX for years. Previously, they used XXXX, which became XXXX. Same account number. On XX/XX/2023, I deposited a check using the ATM. I immediately received an email from Wells Fargo stating that there was a problem with the check and it could not be deposited. The check and the XXXX account from which it was drawn are both active and viable. I checked with XXXX, as well. And again, yesterday, XX/XX/2023, I deposited two checks from XXXX, totaling {$400.00}, into my Wells Fargo checking account. And immediately, received an email that the checks could not be deposited. Wells Fargo has not been able to resolve this issue. I suspect that there was a malfunction with the ATM in XXXX. I do not have access to the funds and I'm beyond frustrated that once again, I need to spend time on this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22207
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Wells Fargo again. They can't treat me any better, disrespectful, rude, transferred around and always defensive customer service representatives and higher level people. My bank contacted with a letter saying I did not authorize any payments, need be refunded back, TOLD WELLS FARGO CHECK ONLY BE RECEIVING FOR PAYMENTS. Unauthorized personal loan and credit card, which wells fargo can't get thru heads. The security officer fr XXXX XXXX calls me and accused me of acting threatening, well I'm threatened by this company and their departments. Wells fargo blames, accuses, make me the XXXX and bad guy of situation. I still see no refund of Unauthorized payments to wells fargo credit card. my case worker # XXXX still can't return calls or there agents can't send the message to contact me, never happens. ALL THE PAYMENTS FROM XXXX XXXX NOT MINE AND OVER {$5700.00} NEEDS TO BE REFUNDED STILL.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 575XX
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I hired a landscaper to install a new landscape. He informed me he was licensed. He tore out my existing landscape. He requested {$1000.00}. A few days later he requested {$2200.00} to purchase materials. He made several excuses why the material wasnt delivered as promised. The material was never delivered nor did I ever hear back from him again. I filed a police report. I also contacted Wells Fargo Bank and reported the 2 XXXX transfers as fraud. They denied my claim several times. They also attempted to withdraw the funds from his account only once with no success.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94513
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: Between XXXX and XXXX my car loan payments weren't being autopayed from my other bank account. I have a car loan through Wells Fargo that should have been set to autopay. It was set to autpay ever since 2021 and not sure why I was notified so late thereafter the fact my account was late. It has docked me over XXXX points. I'm asking in good faith for a good will adjustment from Wells Fargo but I have yet to hear anything back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95758
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2023 We make a wire transfer. This is the XXXX complain about the same issue. We have been told transfer was cancelled but after more than 2 months we haven't received our money back and the money was taken for a credit line from same company that now is charging us for the interest of a money we did not used at all as the money is in the clouds. In previous complaints the company hasn't responded or take any action at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33193
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I went to the Wells Fargo on XXXX XXXX just before noon to open an account, as there was an online ad for a {$520.00} bonus for opening an account and depositing funds. When I walked in, a XXXX XXXX woman who may have been from XXXX asked me if she could help me. I told her I wanted to open an account, as there was an online ad for a bonus and I had the coupon code. She looked irritated and had me sit down and asked me, did you read the conditions to get the bonus? I said yes. She said, so you're going to have direct deposit? I said no, I'll do the funds transfer. She said, so you'll bring in the amount? I said, no, I'll do an online transfer. She said, so you have the amount? I said yes. Then she told me to sit in another chair because she was busy with somebody else. I walked out. Four times she treated me like an XXXX : First, she asked if I had read the conditions ( of course ) ; second for saying, then you'll do the direct deposit? ( Obviously she didn't know there were other promotions going on that don't require direct deposit. ) Third she asked me if I'll bring the money in. ( Hasn't she heard of electronic transfers? ) XXXX, she asked me if I had the amount ( why does she think I don't? ). She was giving me the third degree after I had specifically told her that I had read the conditions and was prepared to transfer the amount. She made it clear that she didn't believe me. What a rude, condescending XXXX. So I went to another Wells Fargo at XXXX XXXX XXXX and told a woman I wanted to open an account ; that I had seen the online bonus advertised. She got the same " you're bothering me '' look on her face, spent more time than necessary to see if she had any appointments scheduled, and finally told me to sit down, and she put on a fake smile and said that her name was XXXX. Then she demanded to know what my long-term goals were! I wasn't about to answer any personal questions and told her so. If she wants to check my credit score ( XXXX ), fine. Or my employment. Or my criminal record. But I wasn't going to make small talk with her. She insisted that I answer her questions so I walked out. I follow the banking bonuses and have opened many accounts at different banks. But I've never been treated like this. It looks like Wells Fargo advertises the bonuses to draw attention, then does everything possible to treat customers XXXX XXXX XXXX so they won't actually try to get the bonus. Maybe the bonus comes off the local banks ' bottom lines- is that why they obviously don't want me to open an account? I've had three mortgages through Wells Fargo. Won't make that mistake again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11003
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Wells fargo denied fraud claim of XXXX cents denied for me to speak to a supervisor my card was skimmed along with my XXXX benefits that were taken as well and have proof of on same day that the walfare office investigated and approved and wells fargo agent rude as well I worked hard for my money this is unjust
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92345
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Company sent wrong part for my range hood. Company refused to issue refund. Wells Fargo ( WF ) did not issue refund when I disputed charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 053XX
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX I called wells fargo to file a dispute on transaction I did not authorize. The transaction between the dates of of XX/XX/2023 and XX/XX/2023 below is a list of each date and the amount. After their investigation they decided to rule against me and not provide me credit when the transactions were in fact fraudulent. XX/XX/2023 {$750.00} XX/XX/2023 {$1500.00}, {$1000.00}, {$1400.00} XX/XX/2023 {$1000.00}, {$700.00}. {$460.00} {$300.00} The total amount missing is {$7100.00} The claim number is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08105
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: as of XX/XX/23 I was charged XXXX USD from XXXX XXXXXXXX XXXX XXXX XXXX ( Puerto Rico ) which is XXXX USD higher than what should the bill. As of XXXX I opened the dispute with Wells Fargo bank that emitted the credit card. ( dispute number XXXX ). They said since I don't have a receipt from the restaurant on hands they closed my dispute without resolving the issue. I asked for the investigation them to request the prove of the bill from the merchant but they denied it. So I believe they don't fulfill their fiduciary duty as a financial institution to protect my assets.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95838
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A