Date Received: 2023-11-09
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I was foreclosed on by Wells Fargo in XX/XX/2014, they were unwilling to work with me, I was as a single mom, with XXXX kids, and couldn't make my payments. I understand there is a lawsuit regarding this with Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 840XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX I have 5 fraudulent charges, some in Illinois, on Wells Fargo checking account totaling {$1100.00}. I havent been to Illinois in years. I have called Wells Fargo and made claims.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 467XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: There have been times where I will see multiple overdraft fees on my accounts. Not just with my current open account, but also with previous account in the past with this particular bank. Every time that I would call to speak with a representative, they are also able to give an explanation for the fees being accessed. From that point, I would try my best for the fees not to be applied but then again, I will have the fees. My question is what is going on and where is my money?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 351XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I am filing a complaint today with WellsFargo because weve had up to {$33000.00} in fraud committed on our accounts. WellsFargo has refused and denied our claims even though they hold a zero tolerance zero liability policy against any fraudulent charges. We gave them all the transaction IDs, ATM IDs, and any other information possible where these charges and this fraud was committed. We filled out complaint after complaint any anything else we could provide to assist us in this matter. We followed every step that WellsFargo told us we needed to do, yet WellsFargo still denies our claim. This has caused the last 10 years of work that my family and I have put forth to build our business to completely collapse. This is obvious fraud to anybody, even the newest investigator could see that this is fraud. A man stood at the same ATM machine over and over and over again withdrawing the maximum amount and WellsFargo never once flagged them. WellsFargo flags my family and I every time we go to the same grocery store every month to buy food for our family, and we have to stop what were doing, call them tell them that its not fraud so that we can continue our purchases. Yet somehow a stranger stands at the ATM machine over 40 times and they dont flag him one time. Weve provided the name of the suspect to them, weve pressed charges and have provided a case number, weve given WellsFargo the transaction ID numbers, we gave them the ATM identification numbers, and any other information that we felt would help them come to a conclusion that this was fraud. They are refusing to help us and we dont know what else to do. We just want to be protected by the bank that we trust with our finances so we can be assured that our family can eat.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 294XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: RE : Wells Fargo ( WF ) stealing from their customers! Specifically, FRAUDULENT CHARGE to my c.c. of {$57.00} made by WF, itself, on XX/XX/XXXX. BACKGROUND : I noticed a debit transaction on my c.c. dated XX/XX/XXXX titled " ADJUSTMENTS-RETURNS '' for {$57.00}. It was for the exact amount XXXX rec 'd a credit for from XXXX on the same date. WF is FRAUDULENTLY debiting my account, for NO REASON! In fact, I was told it was just because they were unable to find a charge for this amount, so they thought there shouldnt have been a credit, & therefore they debited to reverse the credit. Incredulous that WF would steal $ $ $ from me just because they arbitrarily decided Im not owed a credit, that I was in fact owed & that the merchant provided & confirmed that I was owed! XX/XX/XXXX I called the phone # on the back of my WF c.c. 866-229-6633 to inquire why on earth they would arbitrarily DEBIT my account? I shared my concern w/the 1st customer svc agent I spoke w/ & we discussed the charge. I was subsequently txfd from person to person, each time having to verify my identity & explain my situation from scratch. Over XXXX hrs total of getting bounced around @ WF. I finally reached a lady who was very sweet, professional & went out of her way to try to help. Disappointed I misplaced her name! After yet again verifying my identity & explaining the whole situation, she reviewed & stated she couldnt find any info on my account that would explain this arbitrary debit. She was equally as baffled-why her company, WF, would arbitrarily debit my account! She suggested that perhaps the merchant requested this debit because there was a credit on my account for the same date & amount? I told her this was a credit I was owed, just never rec 'd until now, for return of merchandise. Nevertheless, to explore all options, she offered to contact the merchant on my behalf & placed me on hold while she did. She verified XXXX didnt request reversal of the credit, & I was, in fact, owed that credit & there would be no reason for WF to have debited this credit back to my account. She suggested I wait to hear back from the merchant, then reach back out to WF. XX/XX/XXXX I rec 'd an email from XXXX XXXX confirming that the credit they issued on XX/XX/XXXX was a refund for a return from a purchase I made XX/XX/XXXX. I have the return receipt from them as well. Upon receipt of this email, I called WF back XXXX or XXXX XXXX the phone for another XXXX hours this time! being transferred from one person to another because no one seemed to know which department handled this sort of thing-their bank, stealing $ $ $ from their client! I 1st started with XXXX # on the back of my c.c. I finally got through all the teleprompts & reached XXXX, verified who I was, explained my story again, & was referred to WF claims assistance center @ XXXX. That led to a myriad of other people I spoke w/, each time having to verify my identity & explain my situation. This time, I got all of their names-1st spoke XXXX, than XXXX XXXX who spoke w/her supervisor ) and I was told they couldnt help me. I insisted on speaking w/her superior & was then transferred to XXXX ; XXXX XXXX who XXXX me they would assign a case mgr who would get back to me. She gave me my case # XXXX Rec 'd a call Fri, XXXX @ XXXX ET fromJohn, ( XXXX ) from the Executive officeat WF. He refused to give me his last name or any other identifying credentials. He started off the call asking for all the details again from scratch, as if he didnt have any notes from all my previous interactions w/his Wells Fargo, his organization! Told me he was assigned my case & would look into & get back to me. Nobody has contacted me since, & the debit of {$57.00} that WF ARBITRARILY & ILLEGALLY charged to my c.c. account has not been reversed. How can a behemoth financial institution- almost $ XXXX XXXX, still be in business w/their fraudulent business practices, stealing $ $ $ from their clients?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33414
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been with Wells Fargo since 1996. My husband always made great money and received regular direct deposits. We also had a mortgage and car loan through WF and never made a late payment. About 13 months ago, my husband who is also on the account XXXX XXXX, leaving me in debt. So I have struggled to keep up. Recently, I have been ill and have no health insurance. Social security told me to come back in 8 years when I am XXXX. AZ state is out of funds to help it's residents with rent. I got behind on my rent and was told I would be evicted if I didn't catch up by XX/XX/XXXX. So the only thing I could do was sell my car. XXXX bought it for {$10000.00} and gave me a bank draft saying the funds were guaranteed with a draft. I deposited the check in an ATM and was sent an email that at least half would be available immediately. That wasn't true, so I called several Wells Fargo branches, corporate and the customer service numbers. I talked to about 8 people who all said they couldn't verify funds from check writer. So, I called XXXX customer service and their corporate office and C.E.O. They all said that everything was good on their end and told WF to put the check through asap. but WF said they need to wait now 7 to 10 business days! I deposited this check on XX/XX/XXXX. They're telling me it won't be available for 2 weekends. Maybe the XXXX. I told them I am behind on bills and rent and that's why I sold my car! Now you guys are going to hold the funds, which they never explained why? Nobody can give me a straight answer. In the meantime, my utilities are getting shut off and I am being evicted. I don't even have a car anymore. I have an XXXX XXXX XXXX daughter with XXXX and 2 dogs that are sick. I just had to put one down. We can't even get our dogs medicine! I have sold almost everything this past year just to stay afloat. We have nothing left. We've lost everything. This was our only hope and WF is torturing us by holding it. Their own rules say this is unacceptable and that 2 business days max when the writer and recipient both bank with WF. There is no good reason to hold like this. We have been through an unbelievable amount of heartache and XXXX. Our only reprieve was the sale of my car and WF kills it. We are done because of them. Things I paid are hitting the bank and now it's negative, they've sent payments back and now those accounts won't accept payment other than cash and I have no car to get it to them. WF is now going to charge overdraft fees and more for their own mess up. I've done nothing wrong and I feel like a common criminal. I need this draft to post asap or I want my check back and I'll go elsewhere to open a new account with another bank. 27 years of standing by their crooked side and this is the thanks we get. Nobody could possibly know the nightmares I live every single day. I have XXXX, XXXX, XXXXXXXX XXXX XXXX XXXX XXXX, etc. Everyday. I have XXXX XXXX XXXX and can barely XXXX. My XXXX XXXX XXXX XXXX and the pain is excruciating. I have no family or anywhere to go. All of this because of Wells Fargo. Please, please help. I don't know what else to do.
Company Response:
State: AZ
Zip: 850XX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I recently in XXXX requested a new debit card on XX/XX/XXXX. On the XXXX of XXXX I received a notification that my spending limit for the day has been reached. I check my account and XXXX XXXX dollars is gone. I see XXXX transactions of an amount between XXXX dollars being charged to my account. With each transaction is an international fee which is why there is so many transactions. I currently am living in XXXX Texas and have not traveled or purchased anything online out of the country. I immediately at XXXX called my bank to report the claim. I explained to them how I dont even have this particular card thats being charged yet Ive just placed the order for this card. They still decided to deny the claim. I opened another claim trying to understand why this claim was denied that if they needed any additional information they should let me know. I called every week for XXXX months asking the status of the claim and if they have any questions they always say no. Wells Fargo has yet to call me. They have now continued to deny my claim. This is a lot of money for me and I never authorized or even know where these purchases came from. Wells Fargo has sent me letters saying they declined my claim and when I call they state no its still open we are having an error with our message center sending false emails. When I call the next day someone XXXX says oh yes its closed. Then leaving me to try to open a new claim. I have filled XXXX complaints and still havent received a call. Please help I feel like the company is playing around with me and trying to keep my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75043
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: Complaint Detail/Inquiry Information : We have been Loyal customers of XXXX XXXX Bank ( now called XXXX Bank ) since 1980 and I have no qualms with the service that I have been receiving. We trust them so much that we put ALL my eggs in their basket. Meaning, all CD 's, checking accounts ( for which our pay comes in through separately ), Personal IRA, Money market, and a Joint savings account that is required to maintain a minimum balance, so you see, ALL of our financial hard work, and efforts flow through XXXX Bank. Recently my spouse, XXXX XXXX ( who has unlimited access went without my authorization ) withdrew a very large amount and caused the balance to fall short from the required minimum. Not only was XXXX XXXX not notified of such transaction, I erroneously went ahead and electronically sent the funds without my husband 's consent to some designated location ( see above address ), so when he got wind of it, I immediately went back the VERY NEXT DAY and had the wire ( with a lot of money ) recalled from XXXX. Sadly, enough we are now being told ( by Well Fargo ) that it is TOO LATE and that the end target ( alias XXXX XXXX, of XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX, Their a/c # XXXX XXXX XXXX XXXX XXXX XXXX Wells Fargo ) REFUSES to return our funds, which he coerced fraudulently, so we are now out of these hard-earned funds. We are so distraught that this happened, and that Wells Fargo & XXXX Bank didn't & does not want to aggressively recoup our money, for which we have no other choice then to get the New York Attorney General ( s ) involved, and we will be motioning to WITHDRAW & CLOSE out all six major accounts we have with them ( if our funds are not credited ) to go elsewhere to start a whole new relationship. 43 years of loyalty now out the window, & so much for FDIC. Don't believe the hype. We were outright swindled under false pretense, & Well Fargo & XXXX Bank does nothing to help. We are not going to stop pursuing what was manipulated from us. ~Very UN-happy with the turn out. My spouse & I are keep being told that legal or someone will be calling, yet no one ever called us back or any hope of having our {$11000.00} returned safely into our account. Also, all we are being told is : By XXXX Bank, " talk to Well Fargo '' & Wells Fargo tells us : " talk to XXXX Bank '' neither one wants nothing to do with the mishap, yet, all Wells Fargo needs to do is debit XXXX XXXX 's account & return it to it's rightful owners at XXXX Bank Hopefully the attorney general will investigate this HOAX & bring justice to the innocent!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10029
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I do not consent to electronic communications. I request all responses be in writing through the USPS Despite multiple written requests, the unverified account/s listed below continue to report on my file. The late payments are inaccurate, the payments were made on time. Please update the late payment markings to show the correct payment history. Update the account/s below XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I had a payment due on XXXX XXXX, and I had setup an automatic payment to pay my statement balance. On XXXX, I logged into my account. There was a scheduled payment for XXXXXXXX XXXX, but no pending payment for XXXX. I called customer support and talked to 2 agents. They both told me no payment was pending. While on hold with a 3rd agent, I made a manual payment for my statement balance. The 3rd and 4th agents informed me a payment was pending, but that the pending payment would not be visible on the website. The 4th agent " assured '' me that payment would go through, but refused to allow me to send an email with that " assurance '' or grant permission to record the call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A