Date Received: 2023-11-10
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I am writing to express my dissatisfaction and concern regarding the recent overdraft fees charged to my account. I have been a loyal customer for XXXX, and I believe the fees imposed are unjust and burdensome. I understand that overdraft fees are a standard practice, but I believe that the number and amount of fees charged in this instance are excessive. As a valued customer, I request a thorough review of my account history, and I urge the bank to reconsider these fees. I appreciate your prompt attention to this matter and hope for a fair resolution that aligns with the long-standing relationship I have maintained with Wells Fargo XXXX I look forward to a timely response and a positive resolution to this issue
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90745
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX I closed on the house in XXXX I moved to XXXX to buy another house but my wire transfer was sent to wrong account, also on XXXX XXXX another wire was sent to the same wrong account, Wells Fargo is holding my money in the wrong account and refusing to transfer to my account, one wire was for & XXXX and second wire was for {$20.00}. Please help me to get my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 299XX
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Case # XXXXWells Fargo Bank XXXX XXXX XXXX XXXX XXXX, XXXX, NC XXXX XXXX XXXX I contacted Office of the Comptroller who sent me a letter referring me to you. On XX/XX/2023 I was accused of smoking cigarettes in the hotel room ( XXXX XXXX, XXXX XXXX XXXX XXXX, NC XXXX, XXXX ) which I did not, subsequently, police were called who said that they could not kick me out of the room unless my money was refunded. They refunded my money and then charged me a {$150.00} fee right after I left that I did not authorize. I did not stay there that night. Also, I had checked in a little after XXXX XXXX., went home, and came back around XXXX XXXX. I was not in the room more than 30 minutes total for the entire afternoon evening before being kicked out around XXXXXXXX XXXX Wells Fargo has denied my claim and perhaps I should have asked why, but I've gotten frustrated. I just want my {$150.00} back. Can you help me?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27284
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Getting a line of credit
Subissue:
Consumer Complaint: I XXXX, XXXX here on behalf of XXXX XXXX hope this letter finds you well. I am writing to inform you of my intention to file a civil complaint against you for securities fraud and breach of contract, pursuant to federal statutes. The purpose of this complaint is to seek redress for the harm caused by your actions, which include the unauthorized sale and trading of my securities, refusal to provide me with the equity owed, and failure to rescind my promissory note. Factual Background : XXXX. On XX/XX/XXXX, I entered into an agreement with you, whereby I provided security collateral in exchange for certain financial benefits and equity. 2. As per the terms of our agreement, the security collateral I presented became a valuable instrument to your bank, and I was entitled to the corresponding equity and benefits. 3. I understand that WELLS FARGO has the ability to approach the Federal Reserve and obtain cash/ Federal Reserve Notes ( FRNs ) by utilizing my indorsed promissory note/bond/security according to the Federal Reserve Act Section 16 , 1 and 2 codified in 12 USC 412. 4. However, without my knowledge or consent, you engaged in the sale and trading of my securities, thereby depriving me of the benefits and equity that were rightfully mine. 5. Despite my repeated requests, you have refused to provide me with the equity owed to me, causing significant financial loss and emotional distress. 6. I understand that my application/promissory note was really a security purchased by WELLS FARGO and you are breaching fiduciary duties that come with penalties according to Federal Reserve Act section 29. 7. Additionally, you have failed to honor my request to rescind the promissory note, which was based on the understanding that I would receive the agreed-upon benefits and equity. Rescission is a remedy made available when the underlying basis for making a contract is fundamentally tainted. Some conduct on behalf of a contracting party undermines the very reason that the other party made the contract in the first place. The contract can be rescinded, at the option of the affected party. Legal Claims : 1. Securities Fraud : Your unauthorized sale and trading of my securities without my consent constitutes a violation of federal securities laws, including but not limited to Section 10 ( b ) of the Securities Exchange Act of 1934. 2. Breach of Contract : Your refusal to provide me with the equity owed and failure to rescind the promissory note are clear breaches of our contractual agreement, entitling me to damages and other appropriate relief.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78641
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: On XXXX of 2023 I sent up automatic payments for my mortgage with Wells Fargo Home Mortgage. Providing bank statement to prove this. In XXXX of 2023 I received a letter from Wells Fargo Home Mortgage stating I was behind on my payments. I looked at my bank statement and see Automatic Home Mortgage payment XX/XX/XXXX of 2023. Auto payment was not made on XX/XX/2023. I did not stop the automatic payment. It looks like Wells Fargo stopped the automatic payment. I called Wells Fargo about this and they said I was never setup for auto payment. I then asked what does it mean then on my bank statement. Wells Fargo did not have an answer for me about what this means. I then went to the Attorneys Generals office of MN for some help. Wells Fargo responded and still maintains that I was not setup for automatic payments. Wells Fargo also is still avoiding to answer the question " What does it mean on my bank statement Auto Payment Wells Fargo Home Mortgage? '' What is even more concerning then is why did Wells Fargo Home Mortgage auto draft a payment if I was not setup for automatic payment according to Wells Fargo. I was making my payments early and so it does not show auto pay until I stopped making them early, which would be XXXX of 2023. Then the auto payment shows back up in XXXX of 2023. Then it looks like Wells Fargo decided to stop the auto payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55330
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: In the early morning of XX/XX/23 my phone and wallet were stolen near the XXXX XXXX in New York. Whoever stole my phone, turned the location services off within XXXX minutes and made multiple apple pay, XXXX and ATM withdrawals. The thief even called Wells Fargo and changed my online banking username and password. That was possible as he had my phone, account number, and online banking access. I called Wells Fargo to block my account and dispute the transactions. I became a victim of stolen funds from my Wells Fargo account and I filed a police complaint with the reference number XXXX. Wells Fargo reimbursed a temporary credit to my account and I thought the dispute had been settled as I had been in constant touch with them and the police. However, this claim was unfairly denied by Wells Fargo. Upon requesting Wells Fargo their comments on this incident, they said that some one had access to my online banking. On my online portal the comment says that, I do not remember making those transactions. Which was clearly not the case. The company failed to take in important facts and have given an unfair resolution to this dispute. I wish to emphasize that I am a victim of a crime, and the unauthorized transactions on my account were entirely beyond my control. Attachment includes the statement of withdrawals and the letter received from Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Logged into my WF online acct and was offered {$320.00} to open a checking acct. To receive the {$320.00} bonus you had make at least two {$500.00} direct deposits within a 90 day period which I did, payroll direct deposits were made on XX/XX/XXXX & XXXX after opening acct on XX/XX/XXXX with a {$25.00} deposit. Account to stay for 90 days and should receive {$320.00} bonus. After waiting more than 90 days and still no bonus I called customer service to receive update, was given investigation XXXX XXXX XXXXXXXX on XX/XX/XXXX told would receive update in XXXX business days via email. Received nothing, called again on XXXX, gave first complaint # which couldnt be located & no update was told that could only file another investigation. Given XXXX XXXX XXXXXXXX on XXXX, its been 7 days and I still have no update.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX my rent check was cashed by someone other than the payee. Someone fraudulently endorsed the check it still was cashed. When I became aware of this, I immediately notified my bank Wells Fargo. They closed my account. Then they sent me an affidavit to be completed and notarized. I completed this affidavit at a Wells Fargo branch. The bank, notarized the affidavit and faxed it to the claims department at Wells Fargo. After the affidavit was received, I did not hear from Wells Fargo. The affidavit was received by Wells Fargo on XX/XX/XXXX. I reached out to Wells Fargo several times to understand the status of my claim without notification to me or any communication to me. Wells Fargo closed my claim due to missing information. I only was notified of this when I called to check the status of my claim. The claims department said the investigator would have to call me back. I requested what information that they need and asked next steps, they said they would return my call in XXXX to XXXX business days. I reach out to them a week later, as I had not heard back. The investigator again close my case without even contacting me. The claims department said the investigator has to be the one to contact me. Wells Fargo admitted the investigator did not follow the steps and filed an internal complaint. However I still need to speak with the investigator and the investigators gon na call me supposedly within XXXX business days. I am not heard anything from the investigator. The claims department can no longer help me. I still have not received my funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10016
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I did a mobile deposit with Wells Fargo on XX/XX/2023 by taking images of the check. After I deposited the check ( from my job where I have received direct deposit multiple times before ), I received a pop up notification that stated {$220.00} will be available on XX/XX/XXXX and {$590.00} will be available on XX/XX/2023. I waited until the XXXX and no deposit was available with my account now in negative balance. I figured I would wait until the XXXX to give it an extra day since the notification said the other funds would be available then. I checked in today and saw that I was not only charged a {$35.00} overdraft fee ( which would have been avoided if the amounts stated above were deposited ) but that my paycheck still had not hit. When I called in, the automated system now said my paycheck was being held until the XXXX- so over a week later after depositing the check- with no heads up that this was happening. I finally talked to somebody who stated that the check was being held because the financial institution had not released the funds yet. If that is the case, fine, but don't have a pop up stating that the funds will be available on specific days. It's very deceiving to consumers to think their money will be available on the stated days their bank is telling them only to see that is not the case.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91362
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On the XXXX of XX/XX/2023, an erroneous charge of {$530.00}, the actual and correct charge should have been {$390.00}. Despite assurances from the store manager about a {$130.00} refund, it never materialized. Subsequent attempts to address the issue with Wells Fargo Credit Card Company hit a roadblock as they flatly refused to initiate a dispute for the {$130.00} charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85254
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A