Date Received: 2023-11-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Deposited a check for XXXX and atm screen said XXXX I tried to cancel and it wouldn't. Credited my account XXXX That was on XX/XX/23 and they will only respond with we have 10 business days to investigate this. It seems like they are not doing anything but sit on my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95969
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Lender submitted hard inquiry... Without request from me..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have not received a direct deposit from Social Security that is due soon. I realize there is a issue but what about us who must pay bills. Are we left hanging out to dry and start loosing everything??
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Getting a loan or lease
Subissue: High-pressure sales tactics
Consumer Complaint: On XX/XX/XXXX I got a phone call from XXXX XXXX XXXX regarding a vehicle I wanted to look at. I went to XXXX XXXX XXXX after I got out of work. I have been in Social Security XXXX since XXXX. I suffer from XXXX, and XXXX XXXX alone with several other XXXX. Once I got in the door, as no other customers were in there, all the salesmen jumped on me to but this vehicle. I went into a XXXX XXXX as well as XXXX flaring up. In other words, all of them on me was too much. The salesmen also said that I 'was there to but the car ', I argued that I only wanted to look at it. I signed many documents under severe pressure from the salesmen there. I didn't even know the cost until the papers were signed, except for the Loan Application, which I refused to sign as it had fraudulent financial information written into it. I have put on here, my actual income from SSA. While working, I had to repay SSA as I was drawing SSXXXXI. I was taken advantage of, and Wells Fargo Auto Finance should know that as I bank there regularly. I`ve had to repay SSA over {$10000.00}. Now I`m retiring after years of working as a XXXX XXXX XXXX XXXX. Also, I only worked at XXXX XXXX XXXX for XXXX month, not XXXX years, which was on the Loan Application that I did not sign. I didn`t see any of the sales paperwork until one full month after the sale. I called Wells Fargo Auto Finance right after the sale, and the representative told me 'too late, you already have the loan ', so they would never have worked with me on the fraudulent deal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32119
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wells Fargo called and asked if I authorized XXXX XXXX to transfer funds ( two transactions ) from our checking account through XXXX, Wells Fargo. " I answered NO! How do I know you are who you say you are? " and he responded are you near a computer please look up the number I am calling you from on XXXX. I did as he requested and it came up as Wells Fargo Online Platform. They took {$990.00} and tried to take an additional {$490.00} but the funds were not available. The money was transferred from my XXXX Wells Fargo account to an email address - XXXX. This put me in overdraft. I would like to explain the incident in its entirety. They called me from a call center I could hear in the background. I did not authorize any of it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89511
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received a letter a few days ago from Wells Fargo telling me that they are going to close my two accounts in their bank on XXXX XXXX XXXX I was told that the decision of the bank is final. Anyway I called the bank to know the reason or get some explanation. First I spoke to the representative of the customer service and was told that they could not provide any information just I must know that the decision is final and the bank has a right to close my accounts. I told him that if the bank has a right to close my accounts then I as a customer I also have a right to know the reason. I told him that they can check my accounts there is no fraudulent activity or suspicious transaction on my accounts or any late payment for my credit card My accounts work in the same way as before what happened or what can cause to close my accounts. No answer, no explanation. Then I asked to connect me to supervisor. The same thing I explained her and got the same answer without any explanation. As a customer I have a right to know the reason of closing my accounts. I have analyzed myself if there is no fraudulent activity or transaction or late payment the only explanation is the fact of my national identity. I tend to think they are just closing my accounts because my last name ends in XXXX and I am XXXX I can not find any explanation to this awkward situation. I just want them to provide me reasonable explanation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91311
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I recently discovered that {$50000.00} in monies left to me by my late grandmother were wrongfully kept by Wells Fargo without my permission. After my grandmother passed away, she bequeathed certain funds to me. Rather than advise me of this bequeath from my grandmother, Wells Fargo secretly opened an account in my name, without my permission or knowledge. Wells Fargo illegally kept this account open for at least one year before advising me of the existence of the account. To date, Wells Fargo has failed to advise me of which transactions or trades were made ( if any ), the opening balance of the account, whether any funds were transferred or diverted to other accounts, why such transfers ( if any ) were made, and an explanation as to why the account was kept in my name for a year without Wells Fargo attempting to advise me of same. Additionally, Wells Fargo is legally required to mail me monthly account statements and never sent a single one in a year. I am lawfully entitled to this information. Also, I do not have an account number from the secret/illegal Wells Fargo account because I was never advised of the Wells Fargo account information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33143
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I was scammed a total of {$1300.00}. I had received a very convincing receipt from XXXX for {$500.00} regarding purchasing XXXX. I called the customer support line to refute this charge. The number was XXXX. I was in a panic because this was a lot of money. The man on the other line who was very convincing as a customer service agent had claimed that the purchase came from Texas. To verify who I was and where I lived they wanted to verify my IP address. In doing so they told me to XXXX them and the money would come straight back. I was to XXXX XXXX XXXX ( XXXX ) ( XXXX ) {$1300.00} who I believed to be the supervisor which would send right back. Again in a panic without thinking I sent the money to which it was never returned. I immediately went to my nearest Wells Fargo and explained the situation. We then made entirely new bank accounts for me but was told they were not able to cancel the transfer even though It was not even half an hour since the money was sent. XXXX would do nothing and claimed that my bank ( Wells Fargo ) had a chance of fixing this. This XXXX transfer happened under false pretenses and should not be considered valid. It's been over a year and I'm still trying to recover from this wrong that has been done to me. I don't understand why I've been refused justice and it's been incredibly disheartening that Wells Fargo has no sympathy for their clients who put in their trust and money which keeps them running. {$1300.00} may not seem like a lot of money to Wells Fargo but it is to many people. That amount of money can really help others like me. I plead my case that Wells Fargo does the right thing and consider my scam and making it right. Thank you for your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85286
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wells Fargo shut my account down and gave me a number for the fraud department to call. I called the number and they said my account was shut off due to possible fraud and to go to the bank and show my ID and they would give back access. I go to the bank and they turn me away and said I need to make an appointment or walk-in when the bank opens. I try to make an appointment but it is two weeks out and I decided to walk-in and waited 2 hours until I am able to speak with a banker. The banker then proceeds to tell me that there was some fraud with a XXXX that was sent to me and they ended up taking {$500.00} out of my account when the transaction was authorized. They did not tell me this when I had called in and did not let me know that it was urgent that I needed to go into the bank by a specific time and just took the {$500.00} out of the account. The banker says to call the fraud number and put in a claim and they would credit back my money. I proceed to call the fraud department and they say there's another {$3000.00} that they were looking into taking out of my account, this was not even mentioned to me at the bank or the times I called the fraud department. From XXXX to XXXX another {$3000.00} was about to be taken out of my account. No notice from the bank what so ever. I escalated this to management and they said I couldn't put a claim in to get my {$500.00} back. I asked them if it was typical for them to just shut off my account access and expect me to know that I had fraudulent activity in review and they were going to take money from me with no notice. He said I should have been notified on my online banking or app whiche by the way they shut down. He said that I should have known to go to the bank right away if my account access was shut down, but I was turned away and told to make an appointment 2 weeks out. They will not give me my {$500.00} back and there was no notification from them prior to them completing their fraud review. The way they went about this was unjustifiable. They can not complete a fraud review without speaking with both parties and not even contacting them to get authorization. Wells fargo took {$500.00} out of my account on XX/XX/23 from a XXXX transaction that was done on XX/XX/23. They will not give me back the {$500.00} even though it was an authorized transaction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92394
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My credit report is not reflecting the same information. The Wells Fargo auto account is showing that the last payment update was on XX/XX/XXXX on XXXX and XXXX XXXX is showing XX/XX/XXXX, and XXXX doesn't have a WellsFargo auto account showing at all. This issue is hindering me from proceeding in future consumer credit transactions and i will love help to resolve this matter as soon as possible. If possible i would like this account removed due to inaccuracy through my credit report ( FairCreditReportingAct ). Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A