Date Received: 2024-02-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX I had discovered i had theftt/identity stolen my checking-saving accounts.The total amount was XXXX.The same day I notified Wells Fargo claims D.who documented claims.The claims D. advised me to close accounts.XXXX Went to wells fargo spoke to XXXX XXXX closed accounts.I said what about XXXX XXXX XXXX told it would be fine. XXXX fraud on my C.C. Called fraud dept. letters from Wells Fargo stating the transactions were from an online secure session by me or someone that had my authority. Nothing is secure or save. I have never used XXXX nor did i give authority.Since XXXX until XXXX have been denied. It amazes me that when i was back in the bank on XXXX i wanted my XXXX removed I was told that it couldnt be by XXXX and XXXX but they could secure it.XXXX I received a letter from XXXX denied again but As of current im enrolled. I did not request!!! You want proof. My identity and info was stolenI cant even trust Wells Fargo to keep my money XXXX make money off of customers. Giving me the runaround. XXXXI have contacted FBI, CFPB, OCC, FTC local media.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-26
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I have sent multiple emails and requests to wells fargo asking for disputes to be opened up for fraud that has happened on my account. Wells fargo will not return my email or phone call. I have sent multiple letters and faxes to their disputes dept and they will not respond. This is ridiculous. I have copies of the letters, faxes, emails i have sent to them with no response. I have also included the police report and they just closed my accounts and will not communicate with me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10452
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2024 I received an email from XXXX, citing fraud detection on my debit card. XXXX days later, on XX/XX/XXXX, I received XXXX calls from call identified on my phone as WELLS FARGO. I called the WF customer service number back at their posted customer service number, XXXX ( phone record screenshot attached ). I spoke with a 'banker, ' XXXX XXXX XXXX on a long conversation which went over my debit card expenditures ( some valid, some not ). It was a XXXX hour phone call. I was told that my accounts had been compromised, that I should transfer funds from my XXXX private accounts to my business account, XXXX, XXXX. There were lots of back and forths with those transfers from wellsfargo.com. Ending result was a wire transfer in the amount of {$18000.00} to the banker, XXXX XXXX. I was told my funds needed to be put in a holding account to keep my money safe while the fraud was investigated, passwords were changed, etc. and to wait XXXX hours for the transfers to all go through. I went to the Wells Fargo branch on XXXX XXXX on the morning of the XXXX to order a new debit card, and to discuss the transactions. There was only XXXX teller and XXXX wealth management person in the bank, and they sent me to the XXXX branch, about XXXX miles from my home, where I sat with a banker who filed a fraud investigation, also on the XXXX. I went back to the bank twice more, seeking information about the investigation. After long phone waits, I was told the investigation was still active. On XX/XX/2024 I received a letter from Wells Fargo ( attached ) that the fraud inquiry was closed, and that the bank would not be able to reimburse me. I'm a commercial fisherman, and these funds, all I had, were to be used to prepare supplies, travel, etc for the upcoming season. The news was devastating. I find it especially hard that I called a published Wells Fargo number, and that scammers seemingly can override published numbers and mask caller IDs. It makes XXXX wary of conducting any banking over the phone or online. Stuffing all my cash under my mattress would have been a safer solution. I would expect Wells Fargo to protect its phone numbers and email addresses so customers could have trust that the numbers/addresses actually belonged to the bank. I have also reported this fraud to the FTC.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98110
Submitted Via: Web
Date Sent: 2024-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: WF/DILLARDS placed a Charge off /Collections status onto my consumer report without my knowledge nor my written instructions
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70364
Submitted Via: Web
Date Sent: 2024-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-27
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Wells Fargo bank charge me {$35.00} overdraft fee today XXXX XX/XX/2024. I already contact them they refuse to give me the credit back. This is not the first time Wells Fargo have done that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77084
Submitted Via: Web
Date Sent: 2024-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-27
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Wells Fargo claims to have " thoroughly addressed " their repeated mailing of mediation request forms, in which case, reps at mediation program refuse to provide mediation, hang up call... I've reviewed prior replies from Wells Fargo reps, there is absolutely no mention of their runaround mediation forms... These forms are sent in reply to unauthorized accounts opened by Wells Fargo reps including account ending XXXX, account ending in XXXX, a Jewelry account, XXXX XXXX XXXXXXXX Due to accounts opened, my credit has been impacted, credit score dropped, been denied credit. Further, I was not reimbursed for a debit card purchase in amount of {$290.00} made under account XXXX It appears Wells Fargo refuses to address issue pertaining to runaround with their mediation request forms, a total of nine or more of these forms have been filled out, returned, acknowledgement letter received.. When the number on letter is called, XXXX, I am told mediation efforts exhausted or am hung up on ... With regard to any efforts made, I believe this refers to a prior mediation from XXXX, in which case, this mediation refers to older deposit accounts from around XXXX, also unauthorized. A payment in amount of {$3700.00} was offered, sent to my old address after moving, never received. I requested proof of address verification, was provided with a letter from a XXXX XXXX agreeing to a payment in amount of XXXX, nothing all to do with payment in amount of XXXX. When runaround with mediation forms is brought to Wells Fargo attention, they refer to prior replies and or ignore issue. Most recently, I've received calls from Wells Fargo fraud dept as well as Wellls Fargo home mortgage line, was told they have removed XXXX XXXX XXXXXXXX as a merchant under their retail program, nothing at all to do with damage to my credit. There is mention of " mediation payments " in amounts of {$17.00}, {$50.00}, {$400.00} none of which received.. It appears Wells Fargo reps are attempting to offer these payments in leiu of their runaround with mediation forms .... These payments were not mediated or agreed to, do not cover damages, will not be accepted.. Well Fargo has been fined by CFPB in amount of {$3.00} XXXX, has little to no credibility, which goes to show in their runarounds.. Unless Wells Fargo is willing to offer a reasonable settlement offer to cover damages, I request CFPB fine Wells Fargo for handling of issues above, including their numerous runarounds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2024-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-27
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Being charged by Wells Fargo over draft fees and insufficient funds fees. I should receive a refund back from Wells Fargo as part of the class action settlement suit, I have not received my compensation, please assist me, I do not bank with Wells Fargo anymore.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91945
Submitted Via: Web
Date Sent: 2024-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-26
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding an account on my credit report that is being inaccurately reported by Wells Fargo EFS. The account in question is listed as a closed account, marked as a charge-off/in collections, despite being paid in full and in good standing. This erroneous reporting has been negatively impacting my credit since XX/XX/XXXX, despite the account being closed since XX/XX/XXXX. I have taken the necessary steps to rectify this issue by contacting both the credit bureaus and Wells Fargo EFS directly. Despite my efforts, the inaccurate information persists on my credit report, unfairly tarnishing my credit history. I would like to emphasize that the account in question was settled in full and was never in collections. It is unacceptable for Wells Fargo EFS to continue reporting this misinformation, especially given the significant impact it has on my financial reputation. I urge the Consumer Financial Protection Bureau to investigate this matter promptly and take appropriate action to ensure that Wells Fargo EFS updates my credit report to reflect the accurate status of the account. Additionally, I request that any negative marks associated with this account be removed from my credit history, as they are unjust and unwarranted. Thank you for your attention to this matter. I trust that the Consumer Financial Protection Bureau will take the necessary steps to resolve this issue and prevent similar occurrences in the future.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33169
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-26
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I noticed a transaction from a place called XXXX XXXX for {$110.00} with no phone number. I called and started a fraud case. I was also told that there was a pending transaction for {$110.00} for the next day, only now they were XXXX XXXX. I put in lots of fraud reports, as, sometimes myself, or XXXX of my kids get tricked into trials that you cancel or either you can't or they just ignore you and they charge you anyway. I had an issue last XXXX with XXXX that you have complaints about that had to be cancelled and refunded. Wells Fargo is closing my account over excessive fraud by other people. My account is several years old. I got and email from them saying it was an executive decision. When I call they wont even tell me my balance and they cancelled all my cards. Supposedly the account does not officially close until XX/XX/2024. When I call, their automated tells me I will be sent to the department handling my account. I give my info to the first customer service then I am on hold until I hang up. I have a recording of one such call. They are keeping me away from an account I still legally hold because I am a fraud victim. I never had paper checks so there is no chance of me leaving them with those outstanding. I had the account for years. They had the direct deposit of my paycheck. Whatever they are saying about me makes me unable to open a new account anywhere else.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-25
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: The second week of XX/XX/year>, I received a 1099c from Wells Fargo Home Mortgage. The following week, I received a letter from their attorney attempting to collect a debt and threatening to sale the property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31907
Submitted Via: Web
Date Sent: 2024-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A