Date Received: 2024-02-26
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: Dear CFPB, I am writing to file a formal complaint against Wells Fargo Bank regarding their failure to process a refund from XXXX. On XX/XX/year>, I made a purchase with my Wells Fargo debit card on XXXX in the amount of {$16.00}. Subsequently, I initiated a return, and XXXX processed the refund on the same day. However, despite the refund being issued by XXXX, Wells Fargo Bank has failed to credit my account with the refunded amount. The transaction details are as follows : Transaction Date : XX/XX/year> Posted Date : XX/XX/year> Merchant Information : XXXXXXXX XXXX Transaction Description : XXXX XXXX XXXX I have contacted Wells Fargo Bank multiple times regarding this issue, but they have been unresponsive and have not provided any assistance in resolving the matter. This failure to refund customers for returned items is unacceptable and constitutes a violation of consumer rights. I urge the CFPB to investigate this matter thoroughly and take appropriate action against Wells Fargo Bank for their negligence and lack of accountability. I also request prompt resolution and restitution of the {$16.00} owed to me. Thank you for your attention to this matter. Sincerely, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-26
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: In approximately 2010 I was denied to refinance my house on XXXX XXXX XXXX in XXXX XXXX, idaho XXXX. I was pregnant and going through a difficult time. My ex XXXX my daughter so I lost his income and tried to refinance my house and got zero response from Wells Fargo so I lost my house I lived in for 11 years!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 833XX
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, California, XXXX XXXX XXXX Date : XX/XX/XXXX Consumer Financial Protection Bureau XXXXXXXX XXXX XXXX XXXX XXXX, Iowa XXXX Subject : Formal Complaint Against Wells Fargo for Potential Data Breach, Mismanagement of Personal Information, and Request for Monetary Damages Introduction : I am filing a complaint against Wells Fargo due to receiving communication linked to an old account under the name XXXX XXXX, my birth name, which I legally changed in XXXX and have not used since. This situation, which I believe to be a result of a data breach or severe mismanagement of personal information, is not only alarming but poses a risk to my financial security and privacy. In light of this, and my immediate need to address potential repercussions, I am seeking monetary damages to hire a private investigator and obtain necessary insurances. Narrative of Events : Upon receiving the letter from Wells Fargo regarding an account associated with a name I no longer use, I was deeply concerned about the integrity of my personal data and the security of my financial information. This incident is particularly troubling as I am in the midst of planning significant financial activities, including a capital raise and real estate transactions, necessitating a clear and secure financial standing. Violations and Requested Resolution : Gramm-Leach-Bliley Act ( GLBA ) : The potential exposure of my personal data suggests a breach of GLBA, which mandates financial institutions to protect the confidentiality and security of consumer information. Fair Credit Reporting Act ( FCRA ) : Should this issue affect my credit report, it would violate the FCRA 's requirements for accurate and fair credit reporting. Given these concerns, I request the CFPB to : Initiate a thorough investigation into the handling and protection of my personal and financial data by Wells Fargo, specifically identifying how my former name came to be associated with recent communications. Mandate Wells Fargo to provide monetary damages sufficient to hire a private investigator to assess the extent of the data breach or mismanagement and to secure necessary insurances that would protect my financial interests moving forward. Ensure Wells Fargo takes immediate steps to secure my data against further unauthorized access or breaches and to correct any inaccuracies in their records or on my credit report stemming from this issue. Conclusion : The receipt of this letter under a former name and the potential it signifies for a data breach or significant mismanagement has caused me considerable distress and concern for my financial future. It is imperative that this matter is resolved promptly and thoroughly, with Wells Fargo held accountable for any lapses in data security or management. I trust the CFPB will act swiftly to address this complaint and facilitate the necessary financial restitution for me to mitigate the potential impacts of this situation. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92019
Submitted Via: Web
Date Sent: 2024-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-25
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I am writing to file a formal complaint against Wells Fargo regarding their unlawful practices, particularly in relation to their handling of auto loans, which have directly affected me. The recent class action lawsuit against Wells Fargo, citing violations of state and federal laws regulating repossessed vehicles, serves as a direct reflection of the egregious actions taken against consumers like myself. Ive lost all employment as a result of their actions, and have been put in a place of desperation because of it. According to the allegations outlined in the class action lawsuit, Wells Fargo has systematically engaged in unlawful practices during the repossession process, resulting in severe financial harm and unjust treatment of consumers. These violations include, but are not limited to : * Failure to Provide Proper Notice Wells Fargo has failed to provide consumers with proper notice of repossession, violating both federal Uniform Commercial Code and Pennsylvanias Motor Vehicle Sales Finance Act ( MVSFA ). The repossession notices sent by Wells Fargo failed to inform consumers of their redemption rights, method of disposition, and fees associated with the repossession process. * Misleading and Conflicting Statements : The repossession notices provided by Wells Fargo contained conflicting statements regarding redemption and reinstatement options, leading to confusion among consumers. Additionally, Wells Fargo failed to accurately detail the amounts owed, including additional fees charged by unlicensed repossession brokers. * Unauthorized Charges and Fees : Wells Fargo, along with third-party repossession brokers, imposed unauthorized charges and fees on consumers, including storage fees, redemption fees, reinstatement fees, administrative fees, and personal property fees. These fees were not disclosed in the repossession notices and were not actual, necessary, or reasonable expenses incurred by Wells Fargo. * Failure to Comply with Post-Sale Requirements : After vehicles were auctioned off, Wells Fargo failed to send post-sale notices via certified mail to consumers, as required by law. As a victim of Wells Fargo 's unlawful practices, I have experienced wrongful repossession of my vehicles, which have caused significant financial hardship and distress. Ive lost all employment as a result. Im the primary caretaker of my grandmother, and that has been severely affected. I lost both XXXX and XXXX jobs, and was terminated from employment due to transportation now being an issue. I was a blatant victim of identity theft in the process, with proof submitted to their fraud team, to receive no regard for me as a consumer with them whatsoever. Despite these issues, Wells Fargo has failed to provide validation information for the alleged debt and has not given me an opportunity to dispute the account, as required by 12 CFR 1006.34 ( b ) ( 5 ) and 12 CFR 1006.34 ( c ) ( 4 ) ( i ) respectively. Furthermore, I believe that Wells Fargo 's actions constitute an extreme violation of my consumer rights, as they have used false, misleading, misrepresentation, and deceptive means in their handling of my auto loan account. Additionally, Wells Fargo has no authority to furnish any account to a consumer reporting agency without providing any and all disclosures required by law, as outlined in 12 CFR 1006.34 ( d ) and 15 USC 1681-S 2 ( 7 ) ( A ). Their failure to adhere to these regulations further compounds the harm caused to consumers. I dispute any and all debts allegedly owed to Wells Fargo as a result of these unlawful practices. Additionally, I request a thorough investigation into Wells Fargo 's actions and adherence to consumer protection laws and regulations. This is extremely urgent in my life. Furthermore, I am formally revoking any authorization for Wells Fargo to communicate with me via email, text, or telephone calls. I expect all future correspondence to be conducted exclusively through written mail to the address provided above. In conjunction with disputing the alleged debts, I hereby request full and proper validation of any debts claimed by Wells Fargo, as required by law. This includes providing documentation of the alleged debts, the purchase agreement between Wells Fargo and the original creditor, and proof of their licensing and bonding status. I demand that the Consumer Financial Protection Bureau investigate these violations and take appropriate action against Wells Fargo to ensure compliance with consumer protection laws. I also request that any collection activities related to the alleged debts be ceased until these matters are resolved. Thank you for your prompt attention to this matter. I look forward to receiving updates on the status of my dispute and the actions taken by the Consumer Financial Protection Bureau. I sincerely hope that this can be resolved for me quickly, as I have a life to rebuild and family to take care of immediately. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2024-02-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-24
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Received a letter from Wells Fargo that I was enrolled in Identity Theft Protection without my consent. I was not given compensation in this letter. I was also given 60 days to respond, but was out of the country when the letter was received to my home. I want to make sure that I receive compensation for this breach of privacy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55418
Submitted Via: Web
Date Sent: 2024-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: 1. On XXXX XXXX, XXXX Wells Fargo Bank ( WFB ) notified me via email that my Social Security deposit was " available '' in the amount of XXXX. I then initiated several electronic bill payments via the WFB online bill pay system. 2. The next day XXXX XXXX, my checking account showed a negative balance of approximately ( XXXX ). This prevented me from accessing my funds all together even though the balance should be XXXX positive. 3. When I called the bank on the phone I was told that I would not have access to my funds for at least one-week. 4. My funds were finally made available XXXX on XXXX XXXX. 5. I then downloaded the record transaction history for my checking account and discovered that the sequence of transactions were dated to reflect different dates from those that actually occurred. 6. A WFB from the executive office initiated an investigation but failed to admit to the bank error and failed to correct the root cause of the bank error which is apparently a software issue in their computer system.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34997
Submitted Via: Web
Date Sent: 2024-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I went to Wells Fargo to deposit a check in my checking account for over {$240000.00}. The manager Had to make a call to verify The funds were there. They told me {$400.00} of the funds are available today and the other {$240.00}, XXXX plus dollars will be available on saturday, XX/XX/XXXX or the next day. My printed receipt from Wells Fargo States the exact same but the funds will be available the next day, XX/XX/XXXX. I noticed online that the funds are still not available and I called the customer service rep and spoke with the supervisor. The supervisor now changes the story and tells me that {$5000.00} will be available and then the remaining balance of {$240000.00} won't be available until XX/XX/XXXX. Meanwhile my printed deposit says the funds will be available saturday, XX/XX/XXXX. We needed to move the funds Else To earn interest And now Wells Fargo Is delaying this for themselves to earn the interest. Meanwhile, we have certain obligations with the funds and now we're held back because they lied to me at the branch and also the printed receipt shows when the funds would be available. I want to pursue and go after Wells Fargo for doing this to us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18976
Submitted Via: Web
Date Sent: 2024-02-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-24
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: In in 2017 I was approved for a loan modification Wells Fargo Bank I was approved for a loan modification and when I got my loan documents through the mail I called customer service to have them go through it with me when I got a customer service woman on the phone she said she wasn't sure what I was looking at because the documents in her computer weren't the same as what they sent me so she was going to send me new documents to go over after sometime and talking with XXXX different people I never received new loan documents and then XXXX day I got a letter in the mail saying that they were going to foreclose on me because I didn't return my loan documents but I couldn't because the loan documents I had the lady at the bank said where the wrong ones and I talked to XXXX different people from customer service and they never sent me the right loan documents I had to make XXXX on time mortgage payments with my new mortgage amount of {$350.00} and once I did that they'd send me the loan documents because I was approved for my new mortgage loan when I got my documents I called customer service to have them help me fill them out and the woman on the phone told me she had no idea what documents I was looking at because the ones in her computer were different so she was going to send me new loan documents and after weeks and weeks and weeks of me calling customer service asking where my loan documents were I talked to XXXX different people and everybody said they kept sending them but nothing was coming they never sent me any new loan documents and then XXXX day I got a letter in the mail saying I was going to be foreclosed on because my documents weren't turned in by a certain date so I was forced to sell my home to avoid foreclosure and I never intended to have to sell my home and because Wells Fargo forced my hand with the foreclosure and I had to sell sell my home I became homeless
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90001
Submitted Via: Web
Date Sent: 2024-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I will pursue this case to its logical conclusion. The attached transcript should be read and examined by CFPB. Consumers should be alerted about how they will be treated if they are scammed. Also, I STRONGLY believe that a hypothesis test is done on the " time it takes for them to be kicked out of society '', it will be glaring that how certain members of the population are not treated equally by Wells Fargo. It is impossible to forensically read the attached transcript and justify that a consumer should be thrown out of a banking system, and his credit totally destroyed after being CLEARLY SCAMMED. Wells Fargo is a huge company. If CFPB doesn't protect little people, then the American dream is over for the most of us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39401
Submitted Via: Web
Date Sent: 2024-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-24
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: I am writing to express my deep concern about the treatment I received regarding my mortgage during the COVID-19 pandemic and its aftermath. As a loyal customer with a perfect payment history for 15 years, I am deeply disappointed by the actions taken by your bank, which caused significant financial and personal hardship for my family. Details of Events : Due to the economic impact of COVID-19 on my small business, I opted for a 6-month mortgage payment deferment program offered by Wells Fargo. The deferment program was extended for another 6 months. Immediately upon the end of the deferment period, Wells Fargo demanded full payment for the entire 12 months, threatening foreclosure if not paid in full. Multiple Attempts at Renegotiation : Despite repeated attempts to discuss alternatives, such as restructuring the loan or adding the deferred payments to the end of the term, Wells Fargo refused any options except immediate full payment. The house was paid in full on XX/XX/XXXX and never entered into a foreclosure process. Impact on Health and Family : This stressful situation being forced from our home and community of 15 years had significant impacts to my wife 's health, contributing to her hospitalization for XXXX, as documented by her physician. Forced Relocation and Financial Losses : To avoid foreclosure, I sold our home at a significant loss, estimated at over {$100000.00}, due to the soft market. We relocated to a small, unfinished cabin we previously owned, effectively restarting our lives in a new location. Business Disruption and Credit Damage : The move forced me to restart my small business in a new market, incurring significant financial losses and jeopardizing my livelihood. Additionally, this ordeal has negatively impacted our personal credit, putting us at risk of bankruptcy. Legal and Ethical Concerns : I am deeply concerned about the following aspects of Wells Fargo 's handling of our situation : Compliance with XXXX XXXX Guidelines : As per XXXX XXXX rules, deferred payments under the Federal Cares Act should be added to the end of the loan, which was not offered in my case. Lack of Communication and Transparency : Despite promises of a dedicated resource reviewing my case and providing a response within 10 days, I have received no communication or updates from Wells Fargo since XX/XX/XXXX. Ethical Treatment of Customers : As a loyal customer with a perfect payment history, I believe the aggressive tactics and lack of flexibility employed by Wells Fargo were unfair and caused undue hardship for my family. Request for Resolution : I urge Wells Fargo to immediately review my case and offer a fair and just resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 548XX
Submitted Via: Web
Date Sent: 2024-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A