Date Received: 2024-01-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Please be advised that on XXXX XXXX XXXX, I am writing to dispute the adverse action taken against me based upon the credit application I extended to XXXX XXXX XXXX ( Application # XXXX ) given in good faith as a consumer credit application in the form of a book entry that was received on the record with XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX in accordance with the ( FCRA ). In review of your XXXX XXXX XXXX dated XX/XX/XXXX my application was received as a book-entry account documented as a XXXX XXXX Certificate Receivable as defined in your XXXX XXXX XXXX XXXX filed with the Securities Exchange Commission ( Commission ) , I have a right to request an investigation into the accuracy of the negative information reported by your agency. Be advised that it is a federal crime of identity theft 18 USC 102A to share my personal identifying information with your underwriter Wells Fargo without my knowledge and consent. XXXX XXXX as a Holder of my personal information used my personal information to create and record a book-entry receivable on the record with the Commission without my knowledge and consent. Further, under 15 USC 1681, it is a violation to use my credit report as a means of denying me credit is an adverse action when using Wells Fargo as an affiliate underwriter to determine my credit worthiness is deceptive and unfair business practices. XXXX XXXX without my knowledge or consent received my application online without any disclosures that my application would be assigned to XXXX XXXX and received on the record as a Certificate and Receivable and being used as a part of a pool book-entry asset backed securities on behalf of XXXX XXXX to present to Investors to raise capital on behalf of the XXXX XXXX using Wells Fargo as the underwriter. This means that Wells Fargo Bank and XXXX XXXX have denied me my extension of my credit never disclosing to me that I was entering into a securitization process with multiple affiliates in violation of my privacy rights in accordance with the Privacy Act of 1974 and violations of 15 USC 1642, 15 USC 1681m. and 12 CFR 1002, the Equal Credit Opportunity act. Also, I have attached a copy of the Receivables Purchase Agreement which outlines the application process and how the applications are securitized for the purpose of filing a CFPB complaint in order to have this transaction investigated. Further, this is a violation of my consumer rights under 15 USC 1642, to use adverse actions and unfair deceptive and abusive practices such as credit denial in the process of interstate commerce according to the Federal Trade Commission and FINRA, as well as Dodd-Frank Act. Further, according to the Dodd-Frank Act, is an adverse action taken by XXXX XXXX and Wells Fargo by sharing my personal data with its affiliate underwriter Wells Fargo and together both agencies using adverse actions against me to deny me an extension of credit also in violation of the Privacy Act of 1974, 15USC 1681 and the Equal Credit Opportunity Act. XXXX XXXX engaged in a securities transaction documented through the Securities and Exchange Commission without my knowledge and consent. For XXXX XXXX to deny me my extension of credit in this transition constitutes a breach of Custodian and Fiduciary responsibility under the Indenture Trustee Act of 1939, as well as securities fraud under the Securities and Exchange Act of 1933. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX acting as custodian and fiduciary under the Patriot Act and 12 CFR Appendix A to Part 1002. XXXX XXXX took my application as a Receivable and sold it to XXXX XXXXXXXX XXXX without my knowledge and consent. I am prepared to file in the proper legal venue all documents necessary to show how XXXX XXXX XXXX XXXX and XXXX XXXX have failed in me in a consumer transaction as an Investor according to their XXXXXXXX XXXX dated XX/XX/XXXX. XXXX XXXX has filed a Prospectus with the Securities and Exchange Commission dated XX/XX/XXXX and filed on the record with the Securities and Exchange Commission which details how my credit application was securitized through XXXX XXXX and XXXX XXXX XXXX XXXXXXXX and XXXX XXXX is choosing to deny me an extension of credit that I am rightfully entitled as an Investor and Holder of Receivables with XXXX XXXX XXXX by submitting an application with the XXXX XXXX XXXX My proof of this record is the XXXXXXXX XXXX, the XXXX RECEIVABLES PURCHASE AGREEMENT, The XXXX XXXX XXXX XXXX UNDERWRITING AGREEMENT, between XXXX XXXX and XXXX XXXX dated XX/XX/XXXX, attached for reference to show that XXXX XXXX is well aware of its obligation to investors and consumers as it states in its Prospectus : Consumer Financial Protection Bureau ( CFPB ), which was created by the Dodd-Frank Act, is responsible for implementing and enforcing various federal consumer protection laws. The CFPB also supervises certain depository institutions and non-depository institutions offering financial products and services to consumers, including automobile loans and leases. XXXXXXXX XXXX and XXXXXXXX XXXX are subject to regulation by the CFPB and XXXX XXXX is also subject to the CFPBs investigation and enforcement authority. The CFPB has issued public guidance regarding compliance with the fair lending requirements of the Equal Credit Opportunity Act, and its implementing regulation, for automobile lenders that permit automobile dealers to charge the consumer an interest rate that is higher than the rate the lender provides the dealer for a consumer. This increased rate is typically called a dealer markup. The CFPB has been conducting fair lending examinations and investigations of automobile lenders and their dealer markup and compensation policies. In addition, we understand that the CFPB has also conducted investigations concerning certain other automobile lending practices, including the sale of extended warranties, credit insurance and other add-on products. If any of these practices were found to violate applicable laws, XXXX XXXX or XXXXXXXX XXXX could be obligated to repurchase from the Issuing Entity any related Receivable that fails to comply with law, if the violation has a material and adverse effect on the interests of the Issuing Entity or the Noteholders in the related Receivable and such violation is not timely cured. In addition, XXXX XXXX, XXXX XXXX the Depositor or the Issuing Entity could also possibly be subject to claims by the obligors on those contracts, and any relief granted by a court could potentially adversely affect the Issuing Entity. It is a violation of Rule 200 under the Securities Exchange Act 17 CFR 200 to deny me an extension of credit as an investor in XXXX XXXX XXXX pursuant to your Prospectus, the XXXX XXXX and XXXX XXXX Purchase Agreement and your Annual XXXX filing and 15 USC 1681 and 17 CFR Part 9. Moreover, under Rule 14a-12, filed under the Securities and Exchange Act 17 CFR 201.31, XXXX XXXX agrees to be ethically bound to not commit language fraud even in the application solicitations, as well as, state all parties involved when committing an adverse action against me as an investor as stated in your Form 10-K by providing proper disclosures to all investors. I was not provided with any of the disclosures involved in why XXXX XXXX took adverse action against me. XXXX XXXX further agrees that pursuant to the Securities Exchange Act of 1933, to be ethically bound to the language and performance of all of XXXX XXXX public offerings, filings and commitments made to investors. Further, per your XXXX annual filing, your retail installment credit application and consumer products are at the top of your highest grossing tier of revenue for XXXX XXXX which means that any investment that includes my application and promissory note is a part of your highest grossing revenue. As an investor a part of multi-denomination global securities as defined in under the RECEIVABLES PURCHASE AGREEMENT between XXXX XXXX XXXX XXXX XXXX, as Seller, and XXXX XXXX XXXX XXXX, as Depositor Dated as of XX/XX/XXXX under SECTION 2.01 Conveyance of Receivables ( a ) In consideration of the Depositors delivery to or upon the order of the Seller on the Closing Date of {>= $1,000,000} and a Certificate representing a Certificate Percentage Interest equal to XXXX XXXX, representing a total purchase price of {>= $1,000,000} ( collectively, the Purchase Price ), the Seller does hereby sell, transfer, assign, set over and otherwise convey to the Depositor, without recourse ( subject to the obligations of the Seller herein ) all right, title, and interest of the Seller in and to the following assets and property whether now owned or existing or hereafter acquired or arising : ( i ) the Receivables and all moneys received thereon after the close of business on XX/XX/XXXX ; ( ii ) the security interests in the Financed Vehicles and any accessions thereto granted by Obligors pursuant to the Receivables and any other interest of the Seller in such Financed Vehicles ; ( iii ) any Liquidation Proceeds and Recoveries and any other proceeds with respect to the Receivables from claims on any theft, physical damage, credit life or disability insurance policies covering Financed Vehicles or Obligors, including any vendors single interest or other collateral protection insurance policy ; ( iv ) any property that shall have secured a Receivable and that shall have been acquired by or on behalf of the Seller ; ( v ) all documents and other items contained in the Receivable Files ; ( vi ) all proceeds from any Receivable repurchased by a Dealer pursuant to a Dealer Agreement; and ( vii ) the proceeds of any and all of the foregoing ( collectively, with the assets listed in clauses ( i ) through ( vi ) above, the Conveyed Assets ). ( b ) For all non-tax purposes, the Seller and the Depositor intend that the transfer of assets by the qSeller to the Depositor pursuant to this Agreement be a sale of the ownership interest in such assets to the Depositor, rather than the mere granting of a security interest to secure a borrowing. In the event, however, that such transfer is deemed not to be a sale but to be a grant of a mere security interest to secure a borrowing, the Seller shall be deemed to have hereby granted, and does hereby grant, to the Depositor a first priority security interest in all right, title and interest of the Seller in and to the Conveyed Assets, whether now owned or existing or hereafter acquired or arising, and all accounts, money, chattel paper, securities, instruments, documents, deposit accounts, certificates of deposit, letters of credit, advices of credit, bankers acceptances, uncertificated securities, general intangibles, contract rights, goods and other property consisting of, arising from or relating to such Conveyed Assets, which security interest shall be perfected, to secure a debt in the amount equal to the Purchase Price ( less payments of principal previously received in respect of the Receivables ) plus interest at a rate equal to the weighted average of the interest rates payable on the Receivables. Pursuant to the Sale and Servicing Agreement and Section 6.04 hereof, the Depositor may sell, transfer and assign to the Issuer ( i ) all or any portion of the assets assigned to the Depositor hereunder, ( ii ) all or any portion of the Depositors rights against the Seller under this Agreement and ( iii ) all proceeds thereof. Such assignment may be made by the Depositor with or without an assignment by the Depositor of its rights under this Agreement, and without further notice to or acknowledgement from the Seller. The Seller waives, to the extent permitted under applicable law, all claims, causes of action and remedies, whether legal or equitable ( including any right of setoff ), against the Depositor or any assignee of the Depositor relating to such action by the Depositor in connection with the transactions contemplated by the Sale and Servicing Agreement. Because ( i ) the Depositor intends to convey all of its right, title and interest in and to the Receivables to the Issuer pursuant to the Sale and Servicing Agreement, ( ii ) the Issuer intends to pledge all of its right, title and interest in and to the Receivables to the Indenture Trustee pursuant to the Indenture, ( iii ) the Seller intends that the transfer of Receivables pursuant to this Agreement be a sale of the ownership interest in such Receivables to the Depositor, and ( iv ) the parties intend that the Indenture Trustee have a direct security interest in the Receivables, if the transfer of the Receivables pursuant to this Agreement is deemed to be a grant of a security interest to secure a borrowing, the foregoing grant by the Seller of a security interest in the Receivables to secure a debt in the amount of the debt described above shall be deemed to be, and the Seller hereby grants, a direct security interest in the Receivables to the Indenture Trustee for the benefit of the Noteholders to secure the debt described above. SECTION 2.02 The Closing. The sale and purchase of the Receivables shall take place at a closing at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX New York XXXX on the Closing Date, simultaneously with the closing under ( a ) the Sale and Servicing Agreement, ( b ) the Indenture, ( c ) the XXXXXXXX XXXX XXXX Purchase Agreement and ( d ) the Trust Agreement XXXX XXXX and Wells Fargo has caused me intentional hard by their adverse action against me. I am experiencing emotional stress, XXXX humiliation, XXXX, loss of appetite, XXXX, mental anguish and embarrassment by denying me my rights to my consumer right to credit. If I am continued to be denied the open end retail installment credit contract from XXXX XXXX as an Investor and Person Deemed Owner and Holder of XXXX Certificates described in the INDENTURE between XXXX VEHICLE OWNER TRUST, as Issuer, and XXXX XXXX XXXX XXXX XXXX XXXX XXXX, as Indenture Trustee Dated as of XX/XX/XXXX, I will have to pursue legal remedies to be compensated for the. XXXX XXXX filed using your Prospectus on XX/XX/XXXX, filed pursuant to Rule 433, with to show that XXXX XXXX XXXX has securitized my credit applications through its depositor, XXXX XXXX, as well as, a previous application and committed securities and FCPA fraud against me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX XXXX XXXX XX/XX/XXXX Wells Fargo Bank Attn : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Dear XXXX XXXX, I hope this letter finds you well. I am writing to express my deep concern and disappointment regarding an incident that occurred at the Wells Fargo branch located at XXXX XXXX XXXX, XXXX, CT XXXX. The incident involved racial profiling and discriminatory behavior on XX/XX/XXXX, and I feel compelled to bring this matter to your attention. On the aforementioned date, while parked inside my vehicle outside the Wells Fargo branch and preparing to meet with the branch manager, I was approached by XXXX XXXX. He mentioned that a call had been made by someone at the bank reporting a " suspicious person '' inside the vehicle. I clarified to XXXX XXXX that no crime had been committed and that I was both a Wells Fargo customer and a business banker affiliated with Wells Fargo. Despite my explanation, XXXX XXXX indicated that he would reassure the caller that there was no cause for concern. I insisted on entering the branch with XXXX XXXX, as I had intended to speak with the Branch Manager regarding a client matter. Upon entering the branch together, the Branch Manager, XXXX XXXX XXXX, unexpectedly addressed me by name, stating, " Hi XXXX, '' which took me by surprise as I had not previously known the manager 's name. When XXXX XXXX asked for the name of the person in charge, XXXX XXXX identified himself. This sequence of events strongly suggests that I was targeted and profiled based on my race or appearance, which is deeply troubling and unacceptable. Furthermore, it was revealed that it was XXXX XXXX who had called the XXXX Police department, citing concern about a XXXX male in a XXXX XXXX XXXX appearing suspicious. This was shocking and surprising, as XXXX XXXX was well-acquainted with both my identity and my frequent visits, including recognition of my vehicle. In the aftermath of this incident, XXXX XXXX repeatedly apologized, stating that it was not anything regarding the XXXX of your skin or anything. I found this comment particularly unsettling because I had not brought up the XXXX of my skin in our conversation. His unsolicited assurance only served to highlight the racial undertones of the situation. In a regrettable attempt to ease the situation, XXXX XXXX remarked about my vehicle, expressing a desire to own one, to which I responded in an attempt to diffuse tension by offering to purchase such a vehicle for him or anyone within the branch. This prompted XXXX XXXX to acknowledge the inappropriate nature of the situation, expressing remorse by remarking that he hoped the perception did not align with the reality of the situation or imply any XXXX bias. I, in turn, reiterated that perception often forms reality, and I found it disconcerting to be profiled despite my established presence as a customer within the branch. Such prejudiced actions not only violate basic principles of respect and fairness but also contradict the values of inclusivity and equality that any reputable organization should uphold. Racial profiling has no place in any institution, especially not one as esteemed as Wells Fargo. I am compelled to request immediate action to address this matter. I urge you to conduct a thorough investigation into this incident at the XXXX branch, ensure that appropriate measures are taken to prevent future instances of discrimination or profiling, and provide comprehensive training for all staff on diversity, equity, and inclusion. I believe that it is imperative for Wells Fargo to take proactive steps to rectify this situation and demonstrate a commitment to fostering a welcoming environment for all customers and employees regardless of their race, ethnicity, or appearance. I kindly request a prompt response detailing the actions that will be taken to address this issue. I can be reached at XXXX or XXXX for any further discussion or clarification required. Thank you for your attention to this matter. I sincerely hope that Wells Fargo will take decisive steps to uphold its values and prevent such incidents from recurring in the future. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, my name is XXXX XXXX. On Friday XX/XX/XXXX at XXXX I received a call from someone claiming to be with the Wells Fargo Fraud Department . The call was placed from the phone number ( XXXX ) XXXX, as well as the caller ID " Wells Fargo Bank. '' The supposed employee claimed that there had been some suspicious transactions posted on my account totaling {$3500.00} in a faraway zip code. One transaction in the amount of {$1300.00} and one in the amount of {$2200.00}. The employee then verified the last four of my account numbers and the dollar amount in each account. Once verified, the employee stated that they were working with someone in their XXXX department named XXXX XXXX The employee then stated that they froze the XXXX transactions and that In order to fully reverse the transfer, I needed to accept the {$1300.00} XXXX request from XXXX XXXX XXXX and that the funds would return to my account within the hour. After an hour I grew suspicious and called the number back, only this time I reached the actual Wells Fargo Fraud Department, who then informed me that I had just been scammed. I then submitted a fraud claim. The next day at XXXX I received another call from ( XXXX ) XXXX with the caller ID " Wells Fargo Bank `` This time was another attempt to get me to " reverse the second fraudulent {$2200.00} XXXX '' I promptly hung up the phone and re-dialed the number. Again this time I reached the actual Wells Fargo customer service line, who then prompted me to create this email/report. I recently received a decision from wells fargo saying that I am not entitled to my money back, and that it is not their fault because it was through the XXXX option on wells fargo. However, I don't see how this is my fault being that they had access to all of my personal information, including the amounts that were in my accounts and the account numbers and no one should have access to this but my bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 514XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: Multiple attempts to review documents correctly. Repeatedly denied forbearance or reasonable modification. After losing my job I was offered {$20.00} off of my mortgage payment. This offer is provided multiple times and was more than my salary. Foreclosure, proceedings were started and I was forced to sell my home reduced price Multiple complaints to your organization for years. I recently received a cashiers check for {$200.00} and an apology from Wells Fargo, that they erred when reviewing my documents. Since they have admitted wrongdoing, and caused me to lose my home, I should be part of the class action lawsuit since I have repeatedly contacted Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: Wells Fargo Bank added XXXXXXXX XXXX to my new truck which I had the same full coverage as the day I bought it. The XXXX was put in the loan at a high interest rate which raised my truck payment alot and I could not afford the payment after. I called wells Fargo and talked to them several times in the XXXX XXXX XXXX the scammers working there assured me I need this to keep my truck. I struggled with the payment and had made 7 late payments and in MN is the bank takes those payments then before a repo there required to send a XXXX letter. The Bank violated mn law and had the truck stolen and then never sent a letter as to where the auction was. Months later they finally sent a letter saying they sold the truck for way less than it was worth. Come to find out they ran another scam they sold my loan to another bank and the Truck was left in my name for years waiting on Wells to settle with me. I was forced to also file bankruptcy and that was alot of money and destroyed my credit. Wells Fargo Used a bad arbitration place and all I ended up with was pennys on the dollar. They didnt even fix my credit report nothing. They XXXX and should be shut down They say there going to make it right and they XXXX XXXX again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 56560
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: In XXXX I applied for a home equity loan through my XXXX XXXX XXXX XXXX, in order to pay off debt. On XX/XX/XXXX I found out that the credit union had sent the checks to pay off my debt to the wrong address. Because of this WellsFargo received my XXXX card check and cashed it. XXXX mailed me my check and I received it the next week. I realized this when I opened my account and seen my WellsFarg credit card in a - {$17000.00} ( not the exact amount ). Since then, I have made several calls and sent email asking them why they cashed a check that was not made out to them and to allow me to use the money that was in the negative amount. I would have used the bill pay in my online WellsFargo account. WF would not allow me to do this because they were waiting until they received all of the funds since it was a large amount & XXXX. I had sent in emails, called several departments, each of them telling me that they would assign a case worker and they should get back to me within XXXX weeks. They eventually gave me a case worker in the XXXX office who did not communicate with me. Towards the end of XXXX, I opened up my account and the amount was back to what I owed. I called to speak to her, but she was unable to take my call. I was informed by the person who answered the phone that they had sent an electric check back to the bank using the routing number I provided. This did not make to me because I had never provided them with a routing number. I was informed that they used the routing number on the check that was sent to them and that the XXXX XXXX would not accept it. They asked me to contact the XXXX XXXX and request that they accept the check. When I spoke to the XXXX XXXX, I was informed that the routing number on the check is only and account that sends out money and can not receive any funds. They informed me that I could use my credit union account and routing number in order to receive the funds. I called WellsFargo back to provide them with this information. My executive case worker was again not available to speak to me. I provided them with my XXXX XXXX account information and left a message. I received a call from my case worker 3 days later to inform me that they mailed out a check to the credit union. the following week I was informed 3 times that week that my check was sent out, but my account kept showing the - {$17000.00}. I received a call on Friday from my case worker stating it being sent out at that moment. On Monday the following week I could see the correct amount in my WF credit card account. I informed my Credit that day so they can keep an eye out for it. According to WellsFargo the check was mailed out XX/XX/XXXX and as of today my credit union has not received a check from them. I contacted WellsFargo last week XX/XX/XXXX to find out the address of where they mailed the check, but no one could tell me. AT this point they had closed two case that I had. One they closed because they sent in an electronic check and the one where they mailed the check, so I had to open up another case which allows them another XXXX weeks to work on the issue and get back to me. At this point I requested a supervisor or manager, I requested a new case worker and explained that WellsFargo has cashed a check that was not made out to them and have not allowed me to receive or use my money, now going on the XXXX month. I am currently paying interest for my WellsFargo credit card, my XXXX card and my HELOC. Not once did they make a call to the credit union to ask for the best way to get me my finds. I had even offered to have my credit union contact on the phone to answer any questions. I did speak to a new case worker, and he informed me that he has up to XXXX weeks to get back to me. I have been with Wellsfargo for over 35 years and have already started setting up my bill pay and direct deposit at another bank. I have spent over XXXX hours on the phone, in the begining while I was on XXXX due to a XXXX XXXX where I XXXX XXXX XXXX. I have cried more than once over this situation, and I am hoping you can help me out in some way. Thank you so much.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85304
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Good afternoon, Please see information below regarding the bank ( Wells Fargo ) and Merchant ( XXXX XXXX XXXX XXXX, Texas ) I had a chance to discuss the transaction with the merchant 's manager and filed a complain with the bank, Wells Fargo. Initially the merchant stated that the receipt would not list out all of the items from the transaction, to which I insisted he check anyways. He was reluctant, but recognized me, and pulled my receipts rather quickly. Despite his initial statement, the receipt in fact listed the items from this transaction. I'm also unsure how long Wells Fargo took to process the transaction because there is a discrepancy in the date on the receipt and day I was charged via Wells Fargo. Upon reviewing the itemized receipt I noticed that there were extra goods listed which I did not receive or purchase from the merchant during this transaction ( XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX ). I only purchased one good on the itemized receipt ( XXXX XXXX {$27.00} ). It is the same good I purchased from the merchant a few days prior to this transaction ( XXXX XXXX {$27.00} ). The merchant asked why would I sign the receipt, if there were items I did not receive listed, to which I stated that the total he stated verbally and showed me on their XXXX XXXX screen matched the one good I buy on the regular ( XXXX XXXX {$27.00} ) and I trust the business as I frequent the location often. I also stated that errors like these occur plentiful in other real life scenarios. It is no different than purchasing a pack of meat from XXXX, but the cashier accidentally charges you for three packs instead of one. XXXX would own up to their error, then provide the customer with those mistakenly charged goods, or provide a refund to the customer for the items said customer did not receive. The merchant agreed, but was also hostile and defensive when discussing the extra items listed further, and why they were added to my purchase if he did not physically sell them to me. Despite us both recognizing I only received the XXXX XXXX for {$27.00}, he was still defensive. So, I suggested he pull the camera, as it would surely provide firm evidence that I only purchased and received one of the goods on the itemized receipt. The store has many cameras and would clearly show if I physically left with the other charged goods. The merchant confirmed that they would have the footage, but yet again, he was reluctant, and practically refused. He told me to call the owner 's cell phone number since she does not come in to the store often The merchant 's manager stated that this has been a reoccurring mishap due to their manual point of sales setup and appeared frustrated with my request to pull footage to prove my claim I did not receive the extra goods listed on the receipt ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). He stated that while he could pull the footage, this was not his job and the final decision would be with the owner, whom I was unable to get in contact with. I firmly believe that this merchant intentionally added the extra items listed and now refuses to provide evidence or refund as a scam. The merchant also stated that the business recently took a large loss up due to similar fraud in their system, and this only leads me to further believe I am one of their victims being used to recover a loss. I highly encouraged Wells Fargo to take these facts into consideration when reviewing my claim. I also asked it is possible for Wells Fargo to obtain further evidence from the merchant, especially physical footage, but Wells Fargo has simply denied my claim and my escalation without actual proof or alignment with the merchant ( XXXX XXXX XXXX XXXX, Texas ) It is very frustrating since I know I did not receive the items and the merchant seems to know it as well. I was expecting Wells Fargo to do a further investigation and not make it my responsibility to chase down the merchant for answers and resolution, as it does not always go as planned. Thank you for your support and feedback in advance!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77373
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Filed a claim because of unauthorized transactions in my debit card wells fargo ( denied ) XX/XX/23 - XX/XX/23 total amount XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78414
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I called Wells Fargo to ask to skip one payment on my mortgage which was a program they offered in the past as a courtesy. Wells Fargo would add the excused payment to the end of the loan. Was advised bu the home preservation rep they no longer offered that program but referred me to NC XXXX XXXX XXXX and said no negative credit reporting would happen while in the program on numerous occasions. On the referral from Wells Fargo I enrolled in the NC XXXX XXXX XXXX which was in contact with Wells Fargo and notified them I was in the program and payment would be processed. I was approved for XXXX months of assistance and the program would forward payments directly to Wells Fargo. I was in constant contact with Wells Fargo during the program ( which Wells Fargo should be able to pull ALL the calls made to their XXXX XXXX department since they are recorded. Wells Fargo pulled one call in XX/XX/2023 and stated no one said no bad impact to my credit which I contest ) and was told the NC XXXX XXXX XXXX would take a few months to process the payment to Wells Fargo and there would be no negative impact to my credit. Wells Fargo with knowledge of me being enrolled in a program they referred me to, and mortgage payments were going to be paid, reported me late to credit bureaus and ruined my credit on purpose. When full payment was made, Wells Fargo never reported the payments to the credit bureaus without me contacting them and complaining that they received all their money to date.I have attached the Award letter from the NC XXXX XXXX XXXX that Wells Fargo also received on my behalf. Wells Fargo caused me financial harm which proves they should be put out of business. They participate with bad business practices and do not care about their customers at all. Please investigate how many innocent consumers who sought out help from Wells Fargo, were referred for that help and then purposely harmed financially by Wells Fargos Actions. There is no excuse for their actions. I hope the XXXX XXXX XXXX will protect us consumers and go after Wells Fargo once again with their history of fraud and bad business practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27519
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have received a call today and yesterday by the number XXXX ( XXXX XXXX, IA ). The voicemail script is following : " Hi this message if for XXXX XXXX this is XXXX with Wells Fargo home mortgage executive office calling in reference to correspondence XXXX received from you through the consumer financial protection bureau my phone number is XXXX operation are Monday through Friday XXXX until XXXX XXXX central time thank you .... '' I have written the letter to WF CRD SVC addressed XXXX XXXX XXXX, XXXX XXXX IA XXXX ( XXXX ). As far as I understand the internet search, this office is meant for credit card offer ; therefore, her statement of home mortgage has the discrepancy. Also, I only know the phone number XXXX, therefore, I believe this call of XXXX is the action of some kind of illegal activity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A