Date Received: 2024-01-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This complaint is number XXXX about the same issue I do not want Wells Fargo to direct my mail to my resident I want Wells Fargo to follow the laws and regulations and my account mailing preference which is my XXXX XXXX XXXX The Wells Fargo contractors labeled XXXX keep closing this case without providing a solution and the violations of my privacy rights by Wells Fargo continue. today I received a letter from Wells Fargo to my resident which is a violation of my privacy rights and my civil rights the response by XXXX XXXX was not a solution, XXXX copied and pasted the same previous response that I have been receiving for 3 years indicating that my issue was forwarded to higher management without a solution and the issue still existing by the evidence of the letter that I received today XX/XX/ which I attached here, till now WELLS FARGO DID NOT PROVIDE A SOLUTION. XXXX XXXX who works for the contractor XXXX ( XXXX complaint management ) falsely indicated that a manager from Wells Fargo Tried to Call me, This statement is misleading because I called Wells Fargo and asked about the position of the caller and I was told that this person who called me is NOT a wells Fargo Real Manager as I requested, and Wells Fargo customer service informed me that the caller works for the XXXX complaint management. which is different than the Wells Fargo executive office,. It seems XXXX XXXX is trying to confuse us between Wells Fargo Executive office and the Enterprise complaint management company which is NOT Wells Fargo it is a 3rd party contractor where XXXX XXXX seems to be working for as a 4TH party independent contractor. XXXX did not provide a SOLUTION. XXXX XXXX intentionally disregarded the previous privacy violation which happened last week the contractor who is labeled XXXX by the name of XXXX who does not respect the preference of the customer and violated my privacy rights and my civil rights by calling me over the phone to all the phone numbers listed on my account and disregarding my request that I place at the bottom of my complaint to DO NOT CALL ME, all contact must be in writing. XXXX XXXX who responded to my case again denied me the right to speak to a manager and intentionally tried to confuse the subject of my complaint which is about the 3rd party contractor XXXX and the Wells Fargo executive office. XXXX XXXX not only still insisting on denying me the right to speak to request a manager but also XXXX XXXX did not provide a solution for my issue that has been going on for 3 years and after more than 130 complaint till now Wells Fargo did not provide a solution, For 3 years all what Wells Fargo is been providing are apologies which is not a solution. I want to read a SOLUTION not an apologies. Where is the solution for the continuance the violation of my privacy rights since 3 years till now?. This was not the first apology letter from the same person who works for the 3rd party contractor. I have received multiple apology from the same person in the last 3 months but those apologies does not solve the issue bu the evidence of the letters I received to my resident and the phone calls That i received without my consent. If the Wells Fargo 4th party contractor read carefully my complaint they would have known that my issue is been going for 3 years and i have been complaining in writing in more than 130 complaint about the same issue requesting Wells Fargo to stop violating my privacy rights and my civil right and I have been requesting Wells Fargo to stop sending me mail to my resident and I have been requesting Wells Fargo to follow the laws and the regulations and my account mailing preference which is a XXXX XXXX XXXX My complaint against the branch manager did not rest yet even after 6 months and more that 25 complaints because Wells Fargo 3rd party contractors are still refusing to answer the 7 questions That I addressed in my complaint against the branch manager this why this case is still active and refiled and will stay active till i receive 7 answers to my 7 questions in the complaint. Wells Fargo closed their eyes on the violations of the customers rights and pretends like nothing happened and pretends that the resident address that I provided comply with the laws is my mailing address similar to my XXXX XXXX XXXX address. You are wrong. the residential address was provided on the account for governmental purpose and not for Wells Fargo to use it as my mailing address when I did provide my mailing address and it is indicated on my account that my mailing address is a XXXX XXXX XXXX XXXX XXXX FALSELY labeled my XXXX XXXX mailing address as my PREFERRED mailing address. You are wrong. I do not have a mailing address and a preferred mailing address I have a MAILING ADDRESS for Wells Fargo to mail the correspondences to. My resident is not my mailing address. This is the main issue I have been trying to penetrate it in the Wells Fargo contractors brains for 3 years and in more than 100 complaints over the phone and more than 130 complaints in writing but still Wells Fargo did not get it yet that I do not want mail to my resident and I do not want phone calls from the Wells Fargo. This is the reason I am re-filing this complaints. LIES AND APOLOGIES DOES NOT SOLVE THIS ISSUE. I WANT A SOLUTION. AGAIN : NO PHONE CALLS ARE ACCEPTED. ALL COMMUNICATION MUST BE IN WRITING BY EMAIL OR MAIL BECAUSE FROM MY EXPERIENCE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX XXXX 2023 try to make a purchase. my bank card was declined.there was {$4100.00} stolen out of my account. I call the bank that morning and spoke to a customer services XXXX was XXXX unauthorized charges mad in XXXX day. wells fargo refuse to return my money to my account. I have all the evidence in the world that someone got in my online banking account.the perpetrators changed my XXXX mail, my address my phone number. in my online account.they also put my debit card on their Iphone. which owned a iphon..here is my contact information please contact for more information. XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 306XX
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I have consistently been charged a late fee in the amount of {$37.00} since XX/XX/2023, which was the first month of my loan. I accrued actual late fees in XXXX and XX/XX/2023 in the amounts if {$18.00} each, which I paid on top of the monthly {$37.00} fee. When speaking to a customer service representative, they said this {$37.00} was being held in a variance account and it was never applied. This did not make sense to me as the fee started in XXXX and I never received a late fee until XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 460XX
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: on XX/XX/XXXX I made XXXX seperate payments to XXXX different credit cards for XXXX dollars each on XX/XX/XXXX, each XXXX company sent me an email that my bank rejected the payments. i immediately contacted Wells Fargo to get information, they acknowledged the error was on there part and sent letters to the effect of the error. XXXX the XXXX i recieve notification from XXXX of my long standing credit cards they closed my account due to an XXXX, the rejected payment from my bank and have listed me as a high risk due to the XXXX. I applied for financing on the XXXX of XX/XX/XXXX and recieved a instant rreply of declined with a response negative payment history due to nsf, the creditor was the bank that just closed my other credit card. SO Wells Fargo has caused me to lose my Credit Card, had me lableed as a high risk and had me declined credit due to there negligence. plus cost me nsf fee with credit card company..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29588
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I REQUESTED ANSWERS TO A 7 QUESTIONS IN MY COMPLAINT BUT NOW AFTER 7 MONTHS WELLS FARGO STILL UNABLE TO ANSWER THE QUESTIONS. This complaint is about a branch manager. I AM REFILING MY COMPLAINT AGAINST A BRANCH MANAGER BECAUSE TILL NOW I DID NOT RECEIVE ANSWERS TO MY 7 QUESTIONS IN THE COMPLAINT. This complaint is # XXXX ABOUT THE SAME ISSUE, against the same branch manager and AGAIN Wells Fargo failed to respond PROPERLY, HONESTLY AND CLEARLY TO MY COMPLAINT AGAINST the BRANCH MANAGER WELLS FARGO 's ECMOs lack of responsibility and lack of knowledge on how to deal with such issue is demonstrated by the response provided Wells Fargo here. The Wells Fargo employees who are answering the complaint are working from the comfort of their home without any control from a Wells Fargo management and without any supervision and the response of Wells Fargo here is null and demonstrates the nun professionalism of the Wells Fargo ECMO employees and their disrespect to the customers and to the CONSUMER FINANCE PROTECTION DEPARTMENT. For that I re-filed a new complaint here hoping that Wells Fargo will open their eyes and ear to my complaint and do the necessary investigation and answer the questions in this complaint properly. and not telling me the answers to your question is a secret we can not share it with you and so is the invisible investigation. AND MY RESPONDING THAT THE BRANCH MANAGER CAN NOT ORDER AN ATM CARD AND CAN NOT INFORM THE CUSTOMERS THAT THEY CAN ORDER THE ATM CARD BY PHONE AND ONLINE!! Did the ECMO STILL REFUSING TO PROVIDE THE ANSWERS. Here is my complaint # XXXX XXXX XX/XX/XXXX, at XXXX XXXX. was the first time I entered a Wells Fargo branch since XXXX. At my visit to branch # XXXX in XXXX, CA, I was the only customer at the branch. I found out that my ATM card was expired, I requested from the teller employee at the window to order my replacement ATM card, the employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he can not order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER. He then proceeded to tell me that no appointments are available soon, but he can put me on a waiting list and get me to meet a banker faster than making an appointment. which I found it ODD because I have been with Wells Fargo for more than 35 years and I have renewed my ATM cards before at the teller window. Usually, they want you to sit with a banker to try to convince you to open more accounts that you do not need and to make investments that profit the bankers. I want from Wells Fargo answers to my questions, to verify if Wells Fargo is turning to a circus or is it still a financial institution 1- WHY THE MANAGER AT THE BRANCH TOLD ME THAT I NEED AN APPOINTMENT TO SIT WITH A BANKER JUST TO RENEW MY ATM CARD? It must be a hidden reason behind it that benefits the banker. 2- DOES THIS MANAGER THINK I AM XXXX TO TELL ME THAT HE CAN NOT RENEW MY ATM CARD ON HIS COMPUTER? 3- HOW COME WHEN I WENT OUTSIDE OF THE BRANCH AND CALLED CUSTOMER SERVICE , THE CUSTOMER SERVICE RENEWED MY CARD IN 30 SECOND PHONE CALL? 4- WHY DOES THE MANAGER OF THE BRANCH DOES NOT HAVE EXPERIENCE AND DOES NOT KNOW HOW TO RENEW AN ATM CARD? 5- WHY DID THIS BRANCH MANAGER NOT TELL ME THAT I CAN ORDER THE REPLACEMENT ATM CARD ONLINE AND OVER THE PHONE? 6- IS WELLS FARGO HIRING MANAGERS FOR THE BRANCHES WITH NO EXPERIENCE SIMILAR TO THE ONES WHO ANSWER MY COMPLAINT AND THE ONE WHO TOLD ME HE CAN NOT RENEW MY ATM CARD ON HIS COMPUTER? 7- WHY IS WELLS FARGO IS REFUSING TO INVESTIGATE THIS POSSIBLE MISCONDUCT? I am not getting answers to my questions even after re-submitting my complaint more than 25 times in the last 8 months because Wells Fargo contracted the customer service duty to a company called XXXXXXXX XXXX XXXX XXXX ( ECMO ). This company labeled the employees XXXX. The XXXX employees are without any banking experience to resolve the customer 's issues, those employees are labeled XXXX. are Working from the comfort of their homes without any supervision and NOT under the Wells Fargo management they are independent contractors. their responses are just a copy and paste of generic replies that they send to everyone or a vague response as the response I received from the XXXX working from the comfort of their home Refused to address my complaint properly and they switch the case from a case against the MANAGER to a case against the window teller employee or about opening a new account or about checking and saving or about lack of appointments which I am not complaining about. Those Employees of the contractors XXXX, refused to forward my complaint to a REAL Wells Fargo manager, and refused to answer and investigate my complaint. I was told in writing by the Wells Fargo 's contractors XXXX that Wells Fargo has no email or website for online complaints and has no managers or supervisors and that was confirmed by the last response of the XXXX XXXX as they think they are the highest level in Wells Fargo, or they are the XXXX ay Wells Fargo and no managers above them. So, the Customers like me find no XXXX Wells Fargo site to complain but here. Notice : because in my experience, Wells Fargo Employees do not tell the truth. You can review the security cameras at the branch to verify that the branch was empty of customers except myself and 4 tellers at the windows had nothing to do and the manager was telling jokes to the employees. XX/XX/XXXX, at XXXXXXXX XXXX. What do you expect from this bank who does not even have an email address for their customer service in this XXXX XXXX! I WANT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT TO THE CLOWNS LABELED XXXX. NOTICE : NO PHONE CALLS ARE ACCEPTED ALL RESPONSES MUST BE IN WRITING EMAILS OR MAIL BECAUSE IN MY EXPERIENCE, THE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH. I AM REQUESTING FOR THE 16 TIMES THAT THIS COMPLAINT TO BE FORWARDED TOP A REAL WELLS FARGO MANAGER AND NOT THOSE LABELED XXXX, WHO FROM MY EXPERIENCE DO NOT TELL THE TRUTH. A MANAGER CAN CONTACT ME BY EMAIL TO SET AN APPOINTMENT FOR A PHONE CONVERSATION. IF YOU ARE PROFESSIONALS, YOU CAN NOT CALL THE CUSTOMERS ON YOUR OWN CONVENIENCE AND DISREGARD THE CONVENIENCE OF THE CUSTOMERS. DO NOT TELL ME WELLS FARGO HAS NO MANAGERS AND NO EMAILS! I AM REQUESTING FOR THE 16 TIMES THAT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT THOSE LABELED XXXX, WHO FROM MY EXPERIENCE DO NOT TELL THE TRUTH. A MANAGER CAN CONTACT ME BY EMAIL TO SET AN APPOINTMENT FOR A PHONE CONVERSATION. IF YOU ARE PROFESSIONALS, YOU CAN NOT CALL THE CUSTOMERS ON YOUR OWN CONVENIENCE AND DISREGARD THE CONVENIENCE OF THE CUSTOMERS. NO PHONE CALLS ARE ACCEPTED BECAUSE FROM MY EXPERIENCE THOSE WELLS FARGO CONTRACTORS LABELED XXXX ARE LIARS. ALL CONTACTS MUST BE IN WRITING BY EMAIL OR MAIL.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: credit cards open on credit report, identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I deposited a XXXX check into Wells Fargo Bank via Mobil Deposit. The check was drawn on a checking account I have at XXXX. That checked was flagged by XXXX as having an irregular signature as I didnt sign my full name as is on the signature card and the check was for XXXX. When notified, I called both banks and was instructed by XXXX to write a new check using full signature. On XX/XX/XXXX, I deposited new check for XXXX into Wells Fargo. On XXXX, I received notification from Wells Fargo that my account had fallen below XXXX. On calling the XXXX #, I was told that they put a fraud alert on the check and it was being held until XX/XX/XXXX. I asked to speak to a manager, I was transferred but got no further when I explained that the check had cleared my XXXX bank according to online transaction on XX/XX/XXXX. I asked to speak to a higher level manager and was told I would have to wait 24-48 hours. I hung up and called XXXX who verified the check cleared my XXXX acct on XX/XX/XXXX. I called the Wells Fargo branch where I opened the account and was told I had to call the XXXX number. I want to know where my XXXX is as it is not available to me either from XXXX, where is was deducted on XX/XX/XXXX and not from Wells Fargo who presumably has the money but is not crediting my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22406
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2024, my Wells Fargo debit card was compromised and two fraudulent charges from XXXX were placed on it. One charge was {$140.00}, and the other was {$320.00}. The phone number attached to the charges was listed as XXXX. It appears to be a legitimate pay in XXXX company. However, I can not get through to a live person at their company to review the charges. I placed two disputes with my bank, Wells Fargo, but have not heard back yet.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85234
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: Somebody opened a checking account at Wells Fargo XX/XX/2023 in my name without my consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33134
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Hello good morning my name is XXXX XXXX so what happens is I been trying open up a checking account with different banks for some reason, I can't open no type of check account with no banks I tried open up one with XXXX to XXXX different banks I feel like my name had been under some type of fraud or Scamming situation I'm not to sure this never happen to me before I haven't able to open up a bank account for a while now in I'm trying figure out what's going on in why can't I open up anything.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20748
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A