Date Received: 2024-01-12
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Dear Members CFPB! I was terribly cheated by Wells FargoBranch Manager XXXX XXXX ( ID XXXX ) in XXXX XXXX XXXX when I opened my account in Wells Fargo. I was informed that I will be abble to manage my account from XXXX XXXX, but it is impossible. My story with WF bank has been continued for 10 years with a lot problem. And every time I solved my problem only with your help and protection. And I really appreciate it. WF definitly refuse help me without your intervention. Please, can you see my previous complaints to WF and you will understand what I went through during these ten years. Please help me to take my money back and close my account. It is only XXXX XXXX XXXXXXXX XXXX but it is a lot for poor XXXX from XXXX. My account and personal bank account access was blocked again and I was recomended to vizit WF branch in US. I live in XXXX and can not fly to US. Perhaps my problems are related to the fact that I am XXXX and the bank is XXXX I dont know... Help me please again!!! Yours sincerely XXXX XXXX XXXX, XXXX XXXX XXXX mobile account number XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX XXXX was wired to a company called XXXX XXXX for services. On XX/XX/XXXX another XXXX was wired to this company for services. All funds where wired from Wells Fargo. Once I realized that the company was fraudulent and I was scammed, I contacted the bank and was told there was nothing they could do. Type this company name in on XXXX and you will see lawsuits due to fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32065
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Wells Fargo allowed us to withdrawal an amount of almost {$300.00} when we do NOT have the overdraft protection service. A transfer that we made from savings account probably didn't go throught We contacted them but their representatives told us that they made a decision to make the money available to us, which doesn't make sense. We wouldn't like to use the cash if the money was not actually there, and now we have a debt that we didn't ask for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10028
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I bank with Wells Fargo. They offer a service that allows you to send money through XXXX. On XX/XX/XXXX I was notified that an unauthorized payment of a total of XXXX was sent. Immediately called the bank and I was told that I was going to get my money back in 10 days and a new card. I didnt receive the card nor the money. I continued to call every other day to check on the money and the card. Today, XX/XX/2023 I called and was told that I could not get my money back and the case was dropped. Although they told me they was going to send out another card. I still need my money and they refuse to give it to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: In late XXXX, my brother XXXX received a letter from Wells Fargo that my deceased brother XXXX was entitled to a refund from Wells Fargo for deductions from his account for the Identity Theft Protection - Affinity product. A check for {$3000.00} payable to XXXX was enclosed. That has been distributed to his surviving relatives. There was also a letter addressed to my deceased XXXX, XXXX that she had been enrolled in the Identity Theft Program, and inquiring whether she had enrolled in it. After several phone calls to the Wells Fargo number, I was told a refund check would be sent to me in her name for {$1100.00} which will be distributed to her surviving children. I had another brother and a sister who were Wells Fargo customers in XXXX, XXXX. They are both deceased. I have called Wells Fargo at the numbers provided on the refunds to my brother and mother to see if my deceased brother and sister were entitled to a refund. I offered to provide Social Security numbers for my deceased brother and sister to see if they were entitled to a refund. Wells Fargo representatives said they could only search by addresses, and not by Social Security. When I gave possible addresses, they stated they could find nothing. They repeatedly told me they could not search by Social Security number, which was necessary for my brother and sister to open their accounts. We are at Wells Fargo 's mercy whether or not they owe my deceased brother and sister money for deductions from their accounts. My sister was in charge for my elderly mother and XXXX brother. If my mother had an account at Wells Fargo, my sister would have had XXXX also. The fact they can not ( or will not ) index by Social Security number or taxpayer ID number is ridiculous. Is the CFPB auditing this process? They should be able tell by Social Security number if there was an account for a deceased person, and whether Wells Fargo deducted money from their accounts for unwanted and unauthorized programs.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 513XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/2023, I made a payment to my credit card but wanted the payment to come from XXXX different checking accounts, the system blocked me from making the XXXX payment. This is illegal in my opinion, I should be able to make payments on my account to avoid interest charges and negative reporting on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78130
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: Wells Fargo is demanding the full balance on my account, They paid my property taxes which was not due in full and will not accept and payments, in order to commence with foreclosure proceedings. I have requested the gap account in a XXXX which they have yet to answer. I sent a notice of default because it's been over 60 days since I sent the XXXX .They have refused to render an assistant such as a loan modification
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30296
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023 at XXXX XXXX XXXX XXXX, I received a call from somebody impersonating a police officer. This person threatened arrest and violence against me unless I " paid collateral. '' He told me to stay on the line via a three-way call ( claiming if I hung up a SWAT team would come for me at my work address ) and speak to my bank ( Wells Fargo ) . He was able to use my debit card number to withdraw {$2500.00} from my checking account and transfer it via XXXX to somebody impersonating the U.S. Department of Treasury. After calling the actual police department and learning it was a scam, I called Wells Fargo three times instructing them to please cancel the transaction. Their claims agent ( XXXX ) refused to cancel the pending transaction or refund any of the money I lost. She adopted an extremely disrespectful tone with me and said I " deserved to be scammed. '' Wells Fargo refused to cancel the pending transaction three times over even though I told them repeatedly the transaction was not authorized.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92373
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Wells Fargo was caught on numerous occasions reordering my account in order to incur overdraft fees and as of recently I have called and complained that I am having a financial crisis ; however, instead of rejecting payment, they are allowing them to process and charging me overdraft fees. I told them that the amount of fees that they want me to pay back on my account is enough to pay all my back bills and that I want my money returned in which they are refusing. Over {$1000.00} was charged in overdraft fees to me as of today from 2020.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07107
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: I was a wells Fargo mortgage Holder from XXXX to my XXXX closing statement. I had a interest of XXXX my payment was {$4300.00}. a month. I tried three times for a mortgage reduction and never heard from Wells Fargo but was turned down. I never missed a monthly payment and never even was late on a payment in all that time. I called Wells Fargo in XXXX of XXXX after finding out about the settlement for fraud, to find out if I was on the reimbursement list of names for customers who were mistreated by their loan practices. I was not on their list. In that 11 year period I paid around {$570000.00} in payments not including taxes and insurance. When I finally refinanced after having to sell my first home to pay down my principal, my payment was {$2100.00}. Under Wells Fargo during that time I over paid around {$250000.00} in excess payments. HERE IS THE FUNNY PART. When I asked about my loan number, I was told that it was still a active loan number but under someone else 's name with a XXXX in front of the loan number. Don't you think that this is kind of strange? I feel that their is some kind of fraud going on here and I was, and still am experiencing some kind of fraud and should be on the list of payback customers. I don't know where to go from here and I don't know if I need a lawyer. I know you don't give legal advice but any input you can give me would be helpful.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80123
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A