Date Received: 2023-12-20
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: Subject : Complaint Regarding Truist Bank 's Predator Practices Dear Sir/Madam, I am writing to express my deep concern and dissatisfaction with the predator practices employed by Truist Bank XXXX Specifically, I would like to bring to your attention the unjust reporting made by Truist Bank on my credit report regarding two late payments. I firmly believe that this reporting is inaccurate and a result of Truist Bank 's negligent actions. To provide you with some background, I have always been a responsible borrower and have diligently made my mortgage payments through automatic withdrawal with Truist Bank. However, in XXXX, without any prior notification via email, mail, or phone, the automatic withdrawal of my mortgage payments abruptly ceased. It was only when I noticed an excess amount in my account that I became aware of this issue. Concerned about the sudden halt in automatic withdrawals, I immediately contacted Truist Bank on XX/XX/XXXX to inquire about the situation. Unfortunately, the customer service representatives I spoke with were unhelpful, rude, and failed to provide any explanation as to why the automatic withdrawal had stopped. Their only solution was to waive the late fee and send me another direct withdrawal slip. Due to the lack of transparency and accountability displayed by Truist Bank, I have lost faith in their automatic withdrawal system. Consequently, I have taken it upon myself to manually make my mortgage payments each month to ensure that I am not subjected to any further negligence on their part. It is deeply unjust that I am now facing negative marks on my credit report as a result of an error caused solely by Truist Bank 's failure to maintain the automatic withdrawal arrangement. I want to emphasize that I have multiple mortgages with other financial institutions, all of which are consistently paid on time without any issues. This isolated incident with Truist Bank should not tarnish my otherwise impeccable credit history. Moreover, I believe it is crucial to highlight that Truist Bank 's actions may be indicative of predatory practices. I am now reporting their behavior to the Consumer Financial Protection Bureau ( CFPB ) to ensure that other consumers are protected from similar mistreatment. In light of the circumstances outlined above, I kindly request that you thoroughly investigate this matter and take immediate action to remove the negative reporting from my credit report. I have complete faith in your expertise and dedication to fair credit reporting, and I sincerely hope that you will rectify this situation promptly. Please keep me informed of the steps taken to resolve this dispute and provide me with written confirmation once the necessary corrections have been made to my credit report. Thank you for your attention to this matter. I trust that you will address this complaint with the seriousness it deserves and take appropriate action against Truist Bank 's predator practices. Yours sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20906
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I have a savings/checking account with TRUIST. The Bank charges a XXXX XXXX monthly maintenance fee when the savings account balance is below a certain balance. ( {$5000.00} ) I contacted Customer Service and notified them that they had been debiting the account improperly when the balance was high. I, the consumer had to provide them with the dates of the debits and the balances. Although I identified more than a dozen instances of improper charges the claimed to have an internal limit on what they could refund for these improper debits. They admitted the error, refunded just {$75.00} ( 5 months ) and claimed no liability for more charges dating back to at least XX/XX/XX/XX/2022and beyond. On a second call to their service line they admitted the error and said, sorry, {$75.00} is all we can do. One can only imagine how many consumers are unaware of this improper fee collection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32164
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I was trying to do a XXXX transfer from my Truist account in Florida to my XXXX account in Illinois where I now live. It was flagged as fraud and they locked my account. I called and they wanted to verify my phone with a code. They said a " third party '' service said my phone wasn't in my name. This is correct. It is in my daughter 's name. So, they locked my online access even though I told them it wasn't fraud. There was no reason to lock my account. They refused to unlock my account. They said I have to do that in person. I live in XXXX, IL. The closest branch is somewhere in Kentucky. I am XXXX XXXX XXXX and no longer drive. They will not allow me online access to my account now. I have over {$6000.00} in their bank and I can no longer see my account online or make any online transactions. This is unacceptable. I told them it wasn't fraud, but they refuse to allow me access to my account online. I don't understand how they can do that. It isn't their money, and I explained that there was no fraud, that it was their mistake, but they still won't allow me access.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 612XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Hello, my name is XXXX XXXX. I am a Victim of Identity Theft. At the beginning of this year, I attempted to open a Business Checking account with Truist. After two days, my account was closed due to " fraud ''. What really happened was they requested an XXXX XXXX XXXX report and from what they saw, they decided not to open my account and mark my file as " FRAUD ''. I think that's ridiculously unfair. I have disputed all the negative information on my XXXX XXXX XXXX report and yet Truist still doesn't give me a chance to prove myself and allow me to open ANY type of account. I think it's truly discriminatory and it makes me extremely sad. As a customer, I wanted to bring my personal and business banking checking accounts to trust and now I don't think so. I just wanted to take the time to report them because I think they're being extremely unfair. Thank you, Happy Holidays!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: Hi, Im authorizing this complaint on my own behalf. I am writing to express my extreme frustration with the lack of response FROM XXXX regarding my report investigation into discrepancies on my credit report. I cant believe you guys are taking advantage of me. I AM VERY UPSET. The credit bureaus have not responded back to me about my investigation. I sent a letter and it has been more than 60 days outlining the issues.. I need these accounts deleted. These are the items Im demanding to be deleted immediately : - XXXX XXXX XXXX XXXX XXXX - XXXX XXXX XXXX - XXXX XXXX XXXX XXXX XXXX -XXXX XXXX XXXX XXXX -XXXX XXXX XXXX XXXX -TRUIST BANK XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My bank withdrew {$230.00} from my checking without my permission, authorization or even any notification on XX/XX/23. They did this to cover overdraft fees on my spouses business account ; which I am not on or have anything to do with. Those fees occurred due to them taking money out of that account for fees that werent disclosed and putting it in a negative amount. It is my understanding that a bank can only withdraw money without authorization for loans that they hold and are not being paid ; the right to offset.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21158
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: A charge off is considered a certificate of indebtedness which means it is income and must be removed. Account XXXX XXXX I recently came across information related to charged-off amounts and their implications under the Internal Revenue Service ( IRS ) regulations. According to the IRS Article, a charge-off is considered a certificate of indebtedness, which means it is treated as income and, therefore, eligible for removal from the records. In light of this information, I kindly request XXXX XXXX 's assistance in reviewing the status of the charged-off amount associated with my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX at XXXX ( MST ) I received a phone call from Truist stating that the account was past due. I informed the representative that I had paid my mortgage for XXXX. After some discussion he realized that I had made the payment in full. He stated that he would place a request to have the money applied properly. The following day the money was applied the way in which I intended ( towards the payment ). I then initiated a dispute with the credit bureau. This dispute affirmed that my payment was late. I would like the folks at Truist to properly apply the payments I make and to erase the late mark on credit. I have never missed a payment to them even when it was BBT.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84015
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I had an auto loan with Truist Bank for a XXXX XXXX XXXX and part of the loan amount included extra money because I purchased a XXXX extended warranty. It was either the last week of XXXX or the first week of XXXX when I filled out the necessary paperwork with XXXX to cancel the extended warranty and I was told the refund most likely will go back to the bank, Truist Bank. My auto loan with Truist Bank was paid in full and paid off on XX/XX/XXXX. Truist Bank received the check from XXXX and cash the check on XX/XX/XXXX, 8 days after the loan was paid in full, and they have been holding on to my money for 3 months. I understand things take time and I was told it would take anywhere from 4 to 6 weeks but again they have been holding on to my money for 3 months now. I have been calling on a weekly basis sometimes multiple times per week and up until about a week ago everybody at Truist Bank told me they don't know when my refund money will be sent to me. When I started this process of trying to get my money back I was getting so many different stories and excuses nobody could find the money etc even though XXXX sent me a copy of the check the front and the back of the check indicating it was signed and deposited by Truist Bank. Several weeks ago I was told the refund department at Truist Bank is going through a conversion which started in XXXX and it will not end until XXXX or XXXX and that's why they can not send me my money. Truist Bank is such a large financial institution and they are in the business of sending and receiving money on a daily basis but they told me they don't know when they can send me my money. A large financial institution like Truist should have alternate plans if they are having system issues for that long. I currently have a XXXX XXXX XXXX and I have the loan with Truist but if I tell them I don't know when I'll send in my monthly payment because I lost my checkbook, that is unacceptable and there will be consequences that I will have to pay. But if we look at it from another point of view, Truist doesn't care about the fact that I need this money in the amount of {$1900.00} and there are no consequences on their end if they can not pay me in a timely fashion. This is completely unfair to the consumer. Truist Bank can not tell their utility companies they don't know when they can send them a payment because of a system issue because after 2 or 3 months the utilities would be shut off. So again Truist Bank has been holding on to my money, almost {$2000.00} for 3 months now, they're telling me they don't know when I'll get my money because of a system issue that will take 2 months or longer, they do not have any other options for me, and I'm the one that is paying the consequences by not getting this money when I need this money and it is costing me extra money now. Truist Bank doesn't care about the {$2000.00} they owe me. For the past 1 or 2 weeks now I briefly spoke with someone from their customer advocate department and the last thing we talked about, this representative from the customer advocate department asked if my bank would accept a wire and I said yes. That representative, XXXX XXXX, she said she would be out of the office for a few days and I have left her 3 or 4 voicemails in the past 5 days and have not heard back from her at all. Absolutely 100 % the worst financial institution I have ever dealt with and the fact they are holding on to my money for 3 months now and I don't have an answer from anybody as to when I'll get my money, is unacceptable, it is unfair to the consumer, and it is such a horrible and unfair business practice they are engaging in and there are no consequences on their end for this delay that is taking 3 months or longer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: This is the third complaint regarding Truist Bank, and the second since XX/XX/2023. Please see attached document email requesting information on how to make XX/XX/2023 payment. To date online banking app and website remain incorrect.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32765
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A