Date Received: 2022-09-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I dispute the following information Truist supplied to XXXX, XXXX and XXXX. The XXXX account shows as Derogatory for 30 days in XX/XX/XXXX. This item on this account is inaccurate because this loan was transferred from XXXX XXXX XXXX to Truist Bank, effective XX/XX/XXXX and Federal law states Truist can not treat payments received on time by the original servicer ( XXXX ) as late during the first 60 days after the effective date of the transfer ( XX/XX/XXXX ). This information is also stated in the Truist welcome letter ( see enclosed welcome letter ). On XX/XX/XXXX I closed on the mortgage loan with XXXX XXXX XXXX and set up automatic payments to XXXX to start XX/XX/XXXX in the amount of {$3900.00} per the enclosed XXXX First Payment Letter and Payment Coupons. XXXX received the first payment on XX/XX/XXXX, which is within the allowed grace period, and forwarded the XXXX payment to Truist. Truist received the XXXX payment on XX/XX/XXXX from XXXX and treated it as 'unapplied funds '. XXXX received a XXXX payment on XX/XX/XXXX and forwarded on the payment to Truist. XXXX called me and informed me that I had a new servicer and new place to send payments. I was given the number to contact Truist. On XX/XX/XXXX I called Truist to get my account information and to update my mailing address. As can be seen in the account notes, I spoke with XXXX and she confirmed two amounts had been received from XXXX but they were not applied to the loan correctly and were considered unapplied funds. We determined the payment amount had increased with the loan transfer based on an increase in the home owners insurance premium. On that call on XX/XX/XXXX, I made a payment over the phone in the amount of {$650.00} to complete the two full payments, {$320.00} to be added to the XXXX payment and {$320.00} to be added to the XXXX payment. As of XX/XX/XXXX the account was up to date. I have requested numerous times that Truist Bank have the derogatory item removed as Federal law states Truist can not treat payments received on time by the original servicer ( XXXX ) as late during the first 60 days after the effective date of the transfer ( XX/XX/XXXX ). Additionally, Truist states on the website : You will not be charged a late fee for 60 days, and we will not report your account as delinquent to the credit reporting agencies during the first 90 days following your loan transfer. Truist reported my account in XXXX as 30 days past due which does not comply with Federal law or the Truist policy for mortgage transfers and this has wrongfully impacted my credit. I have and can provide copies of the derogatory item on my credit report, the XXXX First Payment Letter and Payment Coupons, the record of payments made to XXXX, the Welcome Letter I received via email on XX/XX/XXXX, the Truist 90 day mortgage transfer policy, the legal statute of mortgage servicing transfers, and Truist account statements from XXXX, XXXX & XXXX showing the payments received but unapplied which support my request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33426
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX of XXXX, I applied for a mortgage forbedance because of covid with Suntrust, which was the bank who on the time. When the forbedance period ended in XX/XX/XXXX, they sent me a letter saying that my options were to pay a lump sum for the amount that was open during forbedance, or to do a loan modification. I contacted them and communicated that I wanted to do a loan modification. They made me sign some documents and send it back to them. I did as instructed. I confirmed later on they had received the docment signed, and they told that I had to wait until they send the modification paperwork, and that it could take sometime due to the number of modifciations they were doing, and that I did not need to make any payments while I was waiting, but I could do if I wanted to. I never heard anything from them since XXXX weeks ago, when they sent me a leter saying that I was in default, and that they were going to foreclosure my XXXX XXXX I contacted them and explained. They knowledge that they failed in sending me the paperwork and told me to fill out a mortgage assistance application. They said they were going to send the application by mail. I never got any application, but I found the document online, filled it out and sent it to them. When a called again last week to follow-up, the home preservationa ssiatnce told me that the application was a mistake, that I did not have to do that, and that indeed all they had to do was to send me the loan modification paperwork, and that I was not on default and the amount owned showing on the statement was wrong. During the weekend, I received a notification that they reported the loan as in default on credit report. It dropped my credit score from XXXX to XXXX. It is also showing the loan balance an amount of $ XXXX, which is more than the original loan. When I called them back today to inquire about that, they started to say that it was my fault for not following-up, and that there was nothing they can do about my credit report. At this point, I am extremely concerned about this situation. Each time I call, they say something different. When I was dealing with Sun Trust, I never had any problems with them., Now that they have been adquired by Truist XXXX I feel like they are completely disorganized, and because of that, I am being penalized for something that is not my fault. The foubedance was my right, and I did everything as instructed. I need please to report them, and I need assistance with this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33139
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: XX/XX/XXXX I sent a XXXX payment of {$470.00} to a landlord for half of the deposit for an apartment. Later to find out that the landlord was a scam. I have pictures and Receipts of the company they claimed were part of the apartment company stating that I had to pay a deposit after being approved and seeing the apartment in person. When I told them I needed more proof and to speak to the landlord before I sent the other half of the deposit, they deleted the link they sent me to apply and blocked my number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23227
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was robbed of 4 social security checks while XXXX and never gave permission for my card to be used. It was used to send people money and for many transactions equaling p to XXXX over a period under 3 months. Bank refused to help me. XXXXXXXX XXXX is even used for another person not me. The other they sent it to said shoulda known it was something cuz that person never had money. I started police report. I want bbt to help it was unusual activity they should have noticed it. My local branches always knew how to get in touch with me.!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 242XX
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-11
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On or around XX/XX/2015 my Aunt left monies and trust to undersigned of which Funds were withheld by Suntrust Bank Account XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37076
Submitted Via: Web
Date Sent: 2022-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: On XX/XX/22, I filed a complaint # XXXX with the CFPB concerning the reporting of an old account from Sheffield Financial . Part of my complaint was that I had requested the payment history. It has been far past the 30 day limit and as of XX/XX/22, Sheffield Financial has NOT provided the payment history for the account they have been reporting. Because doing so would prove my claim. This account MUST be deleted for at least 3 reasons :. 1. It's been more than 7 years since the last activity on this account 2. Sheffield has failed to respond timely to my request on XX/XX/22 for the payment history, and the most reckless and fraudulent act. 3. Sheffield filed a 1099-C against me to the IRS for {$12.00}, XXXX. This amount included all interest and fees which is illegal and considered a fraud against me and a fraud against the US Government. I have no idea how Sheffield came up with this amount since for the past 7 years the balance they have been reporting was XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-11
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Account is closed and need to be removed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07106
Submitted Via: Web
Date Sent: 2022-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-11
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: A fraudulent account was opened in my name with truist. I received a letter in the mail stating that an account was created in my name. I immediately called the fraud department of truist to find out more information and demand immediate close of this account. The fraud department reached out to me by mail stating that I had to put my money in this fraudulent account that was created to bring it to a XXXX balance in 7 days or a charge off would be placed on my consumer report. As a consumer why am I being held liable for a mistake that truist made? Letting a fraudulent account be created in my name.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21207
Submitted Via: Web
Date Sent: 2022-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My card was use for XXXX XXXX all night I didnt approve of XX/XX/22
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2022-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: {$200.00} was withdrawn from my account on XX/XX/2022 ( XXXX ) at Truist ( formally BB & T ). My name was on my mother-in-laws account ( I thought for emergency purposes only ). My mother-in-law died on XX/XX/2022. I never had her debit cards or withdrew money from her account. After she died someone used her debit card all over the place according to the bank statement given to me by the bank. I never did. I went the bank and spoke to rep, XXXX XXXX who said I could help my case to get a police report, I submitted a police report number to the bank ( via email ). When my mother-in-law died, I was in the XXXX My wife called the bank but was told she could do nothing. She also took the death certificate to the bank when it was BB & T. We went to the bank and was told it would be given to fraud unit. I called the fraud unit and lady said it was beyond her scope. I'm XXXX and I live off that small amount. I am trying to get my {$200.00} refunded to my account. I never used account XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33309
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A