Date Received: 2022-09-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Greetings I've paid {$3000.00}. to the bank ( TRUIST/XXXX Maryland ) XXXX weeks ago and they haven't appiled my funds to my account for payment. They also took {$1500.00} and applied it to intrest only. Not to principle. I've talked to these people numerios times with no action. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20721
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/XXXX I submitted a mobile deposit to my Truist personal banking account in the amount of {$1400.00}. XX/XX/XXXX I received an email noting that is was placed on hold. It did not contain any info on how long the hold was for or why it was held. I called the customer support line XX/XX/XXXX and they could not provide any info. I called again on XX/XX/XXXX and spoke to a supervisor. The check was being held due to doubtful collectability but she could not tell me what was the reason for that belief. I informed them this was against the Federal Reserve policy in regards to information that must be contained in a hold notice. I was told to contact the local bank as they would have more info. XX/XX/XXXX I also called a local bank branch. The branch manager noted Truist has been placing generic auto-holds. I informed him by regulation they must note a reason and it can not be generic. He noted he did not have any additional info but if I wanted to see if the hold could be lifted I would need to come into a local branch. Truist is not following regulation in regards to holds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I'm reaching out regarding the Checking account i have at Truist Bank. Truist bank accessed several Overdraft fees on my account and took my account negative. Even after my account became negative due to all these fees. Instead of declining they accessed more fees. Year to Date from XX/XX/2022 till XX/XX/2022 they charged approximately XXXX XXXX I tried reaching out to their customer service several times and they are not helping to resolve the issue. I atatched all my statements and we can see all the overdraft fees charged every month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08054
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: Let this be known to all, I, am that I am, the consumer in fact, natural person, original creditor, lender, executor, XXXX, holder in due course for any and all derivatives thereof for the surname/given name XXXX, XXXX XXXX XXXX and I have been appointed and accept being the executor both public and private for all matters proceeding, and I hereby claim that I will d/b/a XXXX XXXX XXXX and autograph as XXXX XXXX XXXX attorney in fact, so be it ; Whereas, I of age, of majority, give this herein notice to all, I make solemn oath to the one and only most high of creation only, whoever that may be, and I depose the following facts, so be it, and Fact, the Truth in Lending Act protects the natural person against inaccurate and unfair credit billing and credit card practices. Fact, the Truth In Lending Act Congress finds that economic stabilization would be enhanced and the competition among the various financial institutions and other firms engaged in the extension of consumer credit would be strengthened by the informed use of credit. The informed use of credit results from an awareness of the cost thereof by consumers. It is the purpose, to assure a meaningful disclosure of credit terms so that the consumer will be able to compare more readily the various credit terms available to him and avoid the uninformed use of credit, and to protect the consumer against inaccurate and unfair credit billing and credit card practices. Notice, it is a fact, affiant is aware, 15 U.S.Code 1637 ( b ) ( 2 ) ( A ) refers to a request to resolve a billing error, by providing all documentary evidence for clarification of who funded the account. Until that request is done TRUIST BANK can not report late payments in accordance with regulations of the Bureau,12 CFR 1026.13 ( d ) ( 3 ). If TRUIST BANK reports late payments without meeting the requirements under 15 U.S.Code 1637 ( b ) this is a violation of 15 U.S.Code 1666b and all late payments reported associated with the account numbers XXXX Thank you, I swear to all information provided herein, I do so under the penalty of perjury that the information I affirm to be true, correct, accurate to my ability and knowledge, so be it ; I do not accept this offer to contract. I do not consent to these proceedings. I do not require subrogation of the bond to settle the charge
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: On XX/XX/2022 I made a deposit on my XXXX XXXX XXXX. Account at Truist Bank for XXXX {$32000.00}, Account No. : XXXX, this funds are on hold until XX/XX/2022 even though these checks where withdrawal from my client 's bank account on XX/XX/2022, on the other hand Truist is charging me three overdraft fees of {$36.00} that makes the total amount of XXXX {$100.00} according to them " OVERDRAFT FEE ''. I do not understand how this financial institution are operating above all laws and regulations, if this is a legal financial practice please let me know and if not please take action to protect the American people from this financial monsters.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33991
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage was transfered to Truist Bank for servicing on XX/XX/2021. Was notified all mortgage payments had to be made to new servicer Truist Bank. My payment is principal and interest only as I had opted out from escrowing my taxes and insurance when I refinance with the original lender. In XXXX of 2021 my insurance was going to renew so I decided to shop around as the premium was going to increase. As I shopped around my insurance lapse for a few days as was trying to get a better quote from new insurance company. During this period Truist Bank sent letter to provide proof of insurance coverage otherwise they would force place escrow insurance. I finally was able to find a reasonable quote from insurance company after few days later and sent proof of coverage. After the incident Truist decide to charge for the gap in coverage and I thought the problem was over. I later received letter that Truist will now force place escrow payment and my monthly payment would increase. I have tried several times calling to explain why it happened and have them remove the force placed escrow account but per their explanation that the only way I can remove is to refinance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92801
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I opened a mortgage account with SunTrust 11 years ago and at that time a checking account was required in order for the monthly mortgage payments to be drawn. No other activity was done on this checking account other than the monthly mortgage payments. In XX/XX/2022 a {$25.00} maintenance fee was deducted each month. I didn't notice this until XX/XX/2022 and by that time {$100.00} had been deducted. I called Truist and learned the checking accounts are no longer required for mortgages and that a {$25000.00} balance is required in order to avoid the {$25.00} maintenance fee. None of this had been communicated to me. I immediately closed the checking account and a {$25.00} refund was issued but I am seeking a full refund of the remaining {$75.00}. I have letters at the time of the merger that stated nothing will change ; I phoned the bank at the time of the merger and was told nothing would change and no action was needed on the part of the customer. An inquiry with Truist was escalated for research on XX/XX/2022 but no response has been received. I've spent hours on the phone attempting to resolve to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30350
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Truist bank : XXXX overdraft fees overnight. As of XX/XX/2022 I had overdrawn my checking account, it was XXXX overdrawn. I deposited XXXX in my account on XX/XX/2022 at XXXX pm. Making my balance XXXX. I did order groceries online for delivery. Truist bank switched dates on some purchases so they could charge me 4 overdraft fees overnight. It is now XX/XX/2022 XXXX a.m My account is now negitive XXXX. This happens every month because they move the dates of my purchases. I'm XXXX and I get XXXX. I struggle as is. I don't need a crooked bank playing a shell game with my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29301
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Problem when making payments
Subissue:
Consumer Complaint: I have a home equity line of credit originally issued by Suntrust bank. XXXX XXXX XXXX they offered me debt relief for covid. I took the covid relief they offered. Every three months I reapplied and was given relief.XXXX XXXX XXXX I was able to return to work so, I started paying the regular monthly installments. XXXX XXXX XXXX, the bank became Truist bank. I received statements saying I was in arrears, spent the next 2 months trying to find out why, to no avail.Went to the local branch for guidance and was told I was in pre-forclosure. After many attempts to contact the foreclosure deep't, I decided to pay the arears. On XX/XX/XXXX, I paid XXXX dollars to the local branch.1 month later, they couldn't find my payment reflected anywhere in my account. Went to find out what happened and ran into XXXX XXXX, who is the regional supervisor for Truist and he put the wheels in motion.I was then informed by the branch manager, XXXX XXXX, that everything is suspended and they would let me know the outcome. checked back 1 month later and was told it was still suspended and to do nothing. XX/XX/XXXX I spoke to XXXX XXXX and was told that it still can't be found and I need to call the fofeclosure dep't and not to return to her branch, she will be out for 4 months.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33928
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Dear Sirs, I come to you as aXXXX XXXX XXXX vet on a fixed income. I have an account with Truist Bank, formally BB & T. I noticed an increase in NSF charges over this last year. Unfortunately, i have had many catastrophic issues in my family which consumed my time. As a result, I've placed my bills on budget pay to facilitate the necessary payments due. Here is the latest issue : On XX/XX/22 I had a balance of {$470.00} in my account XXXX. After charges totaling {$76.00} were paid, i was charged 3X {$36.00} in NSF fees. As i had time that day, i started researching my checking accounts XXXX & XXXX. From my statements for XXXX 2022-XXXX 2022, i found that i have been charged a total of 24 NSF fees XXXX a total of {$820.00}. 1.Truist has a policy of notifying clients within 24 hours ( grace ). I have never been notified, thereby allowing me to add the necessary funds, although they have my updated ph # & email. I would generally get a mailing some 4-6days AFTER charges have been applied. Upon calling the bank, I would be told they can't refund the fees applied. 2. I have 3 direct deposits : My husband 's employer, my SS and my VA XXXX. I have found that these NSF charges have been applied when the funds have been available or are due for deposit.Truist banking system will show a positive balance and during the course of the day, the positive balance would change to negative balance, causing accounts to be charged overdraft fees. They run all my pending bills into the negative, then charge my direct deposits multiple NSFs consistently. 3. I have called multiple times and have been told that i have authorized overdraft protection which gives them the right to charge NSFs. However, according to their policies, my accounts should therefore be covered as there is always funds in either one or the other account. 4. I have spoken to multiple Customer Service Reps since XXXX, only to be told, it is in the bank 's authority to charge the fees. Since XX/XX/22 alone, after continuously calling Truist and leaving messages twice daily, i have still not received any callbacks on this matter. I am asking for your help in this matter as i am unable to fight these predatory actions alone. Truist 's banking practices have made me suffer great loss and stress, while Truist is pocketing money from these fees. My contact information. XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33610
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A