Date Received: 2022-09-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX, 2022 {$1400.00} deposited aXXXX XXXX XXXX and it showed in available funds, XX/XX/XXXX XXXX XXXX it doesnt show and we have bounced check fees. The {$1400.00} covered all check costs. This so not the first time this has happened. It constantly removes funds that were showing in the account, it does the same with transactions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Getting the loan
Subissue:
Consumer Complaint: In XX/XX/XXXX, the HVAC unit for my house packed up. I engaged a local contractor to install a new one. I made a small deposit to the contractor of approximately XXXX dollars. and entered a finance lease for the remaining balance. At the time of entering the lease agreement, the company Service Finance Company LLC ( A subsidiary of Truist Bank ), made an offer of for 18 month interest free loan to cover the remaining balance of the equipment and installation fee. The company in question has effectively misrepresented a critical term of the loan to me when I entered into the contract to repay it. Effectively they stated that I would not be charged interest for 18 months. To my amazement? No sooner did I start receiving invoices for the repayment of the loan, I noted that I was being charged interest. I spoke to the company representatives, they've stated the " interest is deferred '' and from my understanding the interest is credited to the account on satisfactory completion of repayment of the principal amount at the end of the loan term. While I appreciate the company in question, may defend its position by stating the interest is reversed at the end of the loan? The entire reason I entered this loan was to not be charged interest over the pendency of the loan and therefore the financial product I was sold from the outset, was falsely advertised because essentially, I am being charged interest on a monthly basis. Not withstanding the fact that interest rates vary and at no point was I ever made aware of the fact that I would be charged interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check as I do monthly from XXXX XXXX on XX/XX/2022 for {$10000.00} at the Truist Bank location in XXXX, Florida. XXXX days went by and I realized the bank withheld {$4400.00}. I called the bank after waiting more than a hour spoke to a representative and supervisor both of their reply was " check verification for available funds. '' That is a lie because the check cleared on XX/XX/2022 XXXX XXXX gave me copies proving the check was cleared. I went to the bank also spoke to a supervisor she told me they were holding the money and she wasn't allowed to override, she also said it happens. Five days short on funds I get a notice from Truist of exceptional hold, with a disclosure informing me they will refund me any fees for overdrafts or returned checks that result of this additional delay that they are imposing. How is this allowed? I deposit the same checks for the same amount most of the time, after a history search, I found all deposits for the last year and before that to be available within 24 hours. This imposed a big problem for me causing me to have to borrow money, it took past 12 days how is that allowed?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33156
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: On XX/XX/2022 applied online and was approved for a Truist XXXX XXXX card, credit card ending in XXXX was issued and received by me. On XX/XX/2022, I utilized the credit card pre qualification link on the banking website. The system approved me under Application ID : XXXX. The Truist XXXX XXXX XXXX credit card ending in XXXX was issued and received by me. On that same day, I applied for a Truist XXXX Checking account and received email approval under Application IDXXXX for account number ending in : XXXX. On XX/XX/2022, the Truist credit card pre qualification link approved me for the Truist XXXX XXXX card under Application ID : XXXX. On XX/XX/2022, I received an email from Truist advising that debit card ending in XXXX is on the way, I never received it.Three small dollar balance transfers were completed by Truist to card ending in XXXX ( documents attached ). Also, I have attached the interest rate disclosures sent with card ending in : XXXX and XXXX. My reasoning behind applying for the multiple cards in a brief period is that I do not allow any of my individual credit card to reach more than thirty percent of the total credit limit. My listing of credit cards with all major credit reporting repositories will show significant credit lines along with monthly payments on each card totaling much more than the minimum payment. Additionally, my credit reports reflect a newly opened non escrow mortgage from fourteen months ago, showing on time payments and a balance of XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I have never in my life encountered a bank with such horrendous and unprofessional staff in my entire life. These people already screwed up my entire credit for the first 8 months this year because the person trying to sell me the loan was too busy running their mouth and didn't bother to even key in my auto-draft. NOW when I've tried to pay this loan off in full as soon as possible and have nothing to do with this deceitful and underhanded bank ever again for any reason, I find even more completely deceitful and predatory practices bordering on very illegal activity. I'm making ADDITIONAL payments each month now on top on my normal payments, I've been told multiple times by Truist loan officers that there would be NO PENALTY FOR THIS and there's no line anywhere in my contract that says I would be penalized BUT Truist just decides to steal {$41.00} from my PRINCIPAL ONLY payment that I make like this is somehow legal. It's not and they have their website set up to specifically be deceitful to consumers as you can see from the screenshots I took. What consumer anywhere would think, when choosing to MAKE AN ADDITIONAL PAYMENT TO " PRINCIPAL ONLY '' that someone's going to just take out nearly {$50.00}? THAT IS BY DEFINITION NOT " PRINCIPAL ONLY '' I've called the XXXX and XXXX banks several times and either gotten a XXXX lady that sounded like she was too impatient or it was just too much to help a client. She transferred me to I'm assuming a branch manager male who just continually gave me nothing but sarcastic remarks. I will never ever bank with Truist again after this loan 's paid off and I have every mind to call my family attorney and file suit against you people. This is illegal, it's purposely deceitful to consumers, and it's absolutely predatory. I could have easily paid for this cash but chose instead to finance this purchase and because I chose Truist, I've gotten flat-out robbed, had my credit ruined for the better part of year. Yeah I'm done " asking '' for things to get fixed. I'm going to sue this bank if they don't refund my money. I'm sick and tired of all these people at this bank advertising like they give a XXXX about their customers in commercials and then doing everything possible to XXXX them and XXXX up their credit and financial futures so I'd like the CFPB to please publish this publicly so any and everyone can read this non-solicited experience that I've had and know to never trust Truist Banks with any of your financial decisions. Go literally anywhere to the smallest small-town bank or the biggest big-city bank, there is no possible way that those strangers will XXXX up your money as badly as Truist. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27410
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Truist Bank charged a duplicative NSF fee based on charges that were already included in the prior balance. On XX/XX/XXXX, my grocery account balance was {$210.00}. On XX/XX/XXXX, the balance was - {$2.00}, which included a " pending '' XXXX charge ( {$33.00} ) and two actual debited charges from XXXX ( {$52.00} ) and XXXX ( {$120.00} ). My account was charged a {$36.00} NSF, understandably so. On XX/XX/XXXX, I deposited {$100.00} in the account, and the XXXX charge was then actually debited ( {$33.00} ). However, Truist charged an additional {$36.00} for the XXXX charge ( {$33.00} ). When I called the bank to inquire about being charged twice for a single debit, I was advised that I was charged once for XXXX and once XXXX. When I asked how is that possible when the pending charge from XXXX was included in the balance that was previously charged the NSF fee? I was told that it didn't matter that the pending XXXX charge was already included in the balance. Once the charge is actualized, I will still be charged. My complaint is that, if this pending charge is what caused my account balance to be too low for the XXXX and XXXX charges, then why would I be charged again when the charge actualizes? It would make sense to me if the pending charge was not included in the prior balance, but because it was included, Truist can get around charging me twice by saying that the first NSF fee was tied to the XXXX charge rather than the XXXX charge b/c it was only pending at the time. However, were it not for this pending charge being included in the ACTUAL balance, this never would have occurred. Truist refused to refund the 2nd NSF fee, which is why I am filing this complaint. I believe that this is an unfair practice for consumers, and I can't be the only person this has happened to. If a pending charge is included in the prior balance which incurs an NSF fee, then once the charge actualizes, they shouldn't be able to charge consumers a second time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33618
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 I deposited a {$12000.00} check from my personal bank account at XXXX XXXXXXXX XXXX into my personal bank account at Truist bank. I was given immediate credit for {$5500.00} and Truist Bank put a hold on my account until XX/XX/2022. The {$12000.00} check cleared XXXX XXXX XXXX on XX/XX/2022. Truist has still not credited the {$6400.00} balance to my account, Please stop Truist from holding funds when they already have the money. Truist banking employees claim they can't override the Computer AI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 307XX
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Applied for and approved for a Truist XXXX XXXX credit card on XX/XX/2022. I received and activated XXXX card ending in XXXX. Attached is the interest rate disclosure included with the card. I performed XXXX small dollar transactions in the amount of : {$100.00} and {$41.00}. A statement was generated for XX/XX/2022 for {$100.00} and payment was made in full on XX/XX/2022. On, XX/XX/2022, applied for and opened a Truist XXXX Checking account ending in XXXX. On or about XX/XX/2022, performed three small dollar balance transfer requests in the amount of : {$320.00}, {$700.00} and {$10000.00}. A copy of the confirmation letter is attached. On or about XX/XX/2022, I applied for an additional Truist credit card for the reason that I do not like any of my individual credit card balances to go over 25 % of the credit limit. However, I was denied for the card based on an XXXX XXXX XXXX of XXXX. A copy is attached. Unknown to me, the XXXX card ending in XXXX was blocked on or about XX/XX/2022. This in itself could have been a very embarrassing situation if I attempted to utilize the card, as it would make me look like deadbeat who does not pay my bills. XXXX, my credit report shows no collection accounts, perfect payment histories on ALL of my credit card accounts and a track record of payments much higher than just the minimum payment for each card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received a check from XXXX XXXX XXXX XXXX in the beginning of XXXX for a auto loan and deposited it in the person who I was buying the car from account. A issue happened with receiving the car and the owner wired the funds to my account with Truist Bank. The check is a legit check that I am currently paying a loan on, I already submitted documents to Truist Bank that everything is legit and this is going on 2 months and they are still holding my funds and not giving me any answers. I would like to know when will this process be finished because I need my money and I feel like they are taking advantage of me and robbing their clients. My next steps will have no choice to take this up to the Attorney General, the XXXX XXXX and XXXX, because this is not fair and a injustice. I feel like I am being discriminated against for putting a large sum of money in their bank. If they do not want me at their bank, then just give me my money back and close my account, but to hold my money without any answers or communication is an injustice and not right. Please let me know what you can do because I am being taken advantaged of and robbed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Truist bank froze my account pending my fraud claims to be resolved which have all been resolved in my favor and I still cant access my account I would like a new bank account and my money transferred to it or close my account and send me a check immediately
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10031
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A