Date Received: 2021-07-09
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I received a notice dated XX/XX/21 on XX/XX/21 From Transworld Systems Inc, XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX. This notice was to inform me that they were collecting a debt for XXXX XXXX in the amount of {$41.00}. The notice stated that if I did not dispute this in writing within 30 days of the notice they would assume this debt is valid. I have received no notice from XXXX that I had an outstanding balances. I get bloodwork done quarterly with them and my insurance covers everything at virtually XXXX cost to me. So this struck me as odd. I checked my XXXX patient portal and it does not show that I have any outstanding bills. So I called XXXX XXXX Billing Customer Support and asked them if I had any outstanding balances or if anything was sent to collections? I was told they had not and that everything was up to date in their records. This is an obvious attempt at fraud and needs to be reported and communicated to the public as most people would probably just pay the small amount listed in the Collection letter. I have responded to them by mail ( as per Transworld Systems Request in their letter ) with a Cease and Desist notice regarding this fraudulent attempt at collecting money from me. If they continue to attempt collecting this debt I will update this complain. I would suggest launching an investigation into their collection practices as I have seen numerous complaints about them online.
Company Response:
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2021-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Repeated phone calls and would not remove my number after I asked them to only contact me by mail.
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Over the last three years, Ive consistently tried to work with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX To rectify identity theft and fraud issues and bring my account into good standing. After six months of the worst customer service Ive ever experienced in my entire life and three years of noncompliance at XXXX XXXX XXXX XXXX, all the way up to the highest echelons of leadership. Its no longer a matter of seeking a vote of no confidence from the Board of Directors. When employees actively cover up and willfully try to defraud customers on record on the phone multiple times over the course of two years. Theres a history and timeline of preventing customers from access Two accounts in and timely manner. While simultaneously going behind customers ' boxes while assuring them that they would be probably followed up promptly and then customers finding out that their bills and then inflated by {$2000.00} while following up with law enforcement on three separate occasions. XXXX here for six change also knew his XXXX XXXX knew that I was due for neck and back pain-relieving procedures in XX/XX/XXXX. They further sent my wages to be garnished in the middle of me having that procedure forcing me to postpone it. XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX knew this several times and then lied about it when I called her back. She further refused to follow up with management or her staff regarding every one of the issues that I brought to the attention multiple times. When this was brought to both XXXX XXXX and XXXX and the loss prevention manager I was threatened. XX/XX/XXXX. This is after my XXXX XXXX XXXX has been compromised six times causing me to have to replace it and be without funds. The fifth time that my XXXX account has been hacked And repeated hacks on my XXXX account resulting in the closure of all of them. XXXX XXXX XXXX XXXX then proceeded to send my information on to TSI Transworld in Ohio in Delaware and Washington DC. This is after they informed XXXX and Social Security and IRS and Department of the treasury. While at the same time refusing to honor or credit any payments that have been made since XXXX legally and properly. As per XXXX every two weeks. And every two weeks since XXXX. The XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX that been non-compliant and their financial obligations to their vendors and customers. Of which some happen to be permanently XXXX and have mobility issues. No, follow up by XXXX XXXX XXXX XXXX or the XXXX XXXX XXXXXXXX XXXX and identity theft, the employee in Security and Public Affairs Conduct, no follow up on cybersecurity reports, follow up on staff being absent without leave from the post, and follow up on dereliction of duty the XXXX XXXX XXXXXXXX XXXX XXXX. And follow up by the XXXX XXXX XXXX XXXXXXXX on its employee 's felony fraud and Ponzi scheme is happening on face to the community. Now follow up on willful dereliction of duty and willful neglect of the victims of fraud and failure to advocate for victims of fraud on base. Now follow up by leadership on base on the conduct of each of the individuals of the security Squadron and Public affairs XXXX XXXX XXXX they refused to answer on why they were sitting on cybersecurity reports for five months. While being out of uniform. No, follow up on drug screenings for those same individuals including a XXXX XXXX and commander a XXXX XXXX XXXX XXXX. No, follow up on XXXX XXXX XXXX XXXX XXXX XXXX on being AWOL from XX/XX/XXXX to XX/XX/XXXX. No, follow up on the contact of XXXX XXXX or the loss prevention manager or XXXX XXXX or the manager of the commissary or the main exchange or the gas station or the security Squadron or Public Affairs or the Command I was ever following up after refusing my mail. And police report on the conduct of employees happening in XXXX XXXX XXXX XXXX XXXX XXXX. No, follow up on a XXXX XXXX, a XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, the information security officer on XXXX XXXX XXXX XXXX, Information security officer at XXXX XXXX XXXX XXXX XXXX crediting my account and a legal and proper and timely manner. Why they were threatening customers with a {$10000.00} fine if I didnt send them five copies of my signature and medical insurance account information including XXXX XXXX and XXXX. And why the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Texas cant seem to follow up on routine customer requests in the seven and 10 business days every other customer and business is required to buy law in America under the consumer protection act and Fair Credit Protection, And freedom of information act. The United States XXXX XXXX personnel are in direct violation for willfully withholding reports on employees committing a felony fraud against customers while selling secrets And customer account information to individuals in entities overseas. Each individual is still me in an email is keenly and very aware of the actions that they are doing as XXXX XXXX was caught on record perjured himself with the correct address and didnt seem to want to follow up on that correct address with freedom credit repair. XXXX XXXX has perjured herself for three years in a row. As has XXXX XXXX from XXXX XXXX XXXXXXXX XXXX XXXX XXXX. XXXX XXXX, XXXX, and Store Loss Prevention Managers were all aware of the situation and lied about it, and perjured themselves multiple times, and after the Loss Prevention Manager threatened me as I was giving him the Attorney General 's phone number on XX/XX/XXXX three years after not researching and honoring XXXX XXXX XXXX XXXX 100 % Guarantee on ANY Identity Theft Issues. Instead, each employee contributed to the fraud by sitting on a report, covering them up from management, refusing to make calls and emails, refusing an official XXXX XXXX Police Report. XXXX XXXX, XXXX XXXX, and XXXX XXXX all went behind Law enforcement, XXXX XXXX Staff, and XXXX customers while engaging in Gift Card fraud. XXXX XXXX and XXXX XXXX were recorded several times, lied about accounts, threatening customers, and bragging that XXXX XXXX could not lose his job. XXXX space command security squadron repeatedly refused cybersecurity reports and updates. XXXX XXXX XXXX XXXX sat on emails and returned physical police reports by mail without submitting them. XXXX XXXX a Command refused to go across the street and interview Employees about the fraud situation on base. XXXX Space Command Security personnel were out of uniform and XXXX On duty. Resulting in prolonged financial hardship and undue stress due to willful neglect on the part of active-duty XXXX XXXX security personnel refusing to advocate for victims of a XXXX XXXX perpetrated by their friends and coworkers on base. Each of the Managers and Employees, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, Loss Prevention XXXX, HR Supervisor, XXXX XXXX ( AWOL from Post ), XXXX XXXX XXXX XXXX XXXX XXXX, Public Affairs XXXX Space Wing, Commander XXXX Space Wing all need to be removed from XXXX XXXX or Office and each prosecuted to the full letter of the XXXX under XXXX XXXX Dishonorable Discharge mandated law and Federal Criminal Law under Consumer Protection Act and the Fair Credit Reporting Act, Felony Wire Tap Fraud, Failure of XXXX Space Wing to report XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Failure of XXXX Space Wing Public Affairs to Address fraud and poor XXXX and Security conduct and very poor performance on base and promptly. Failure of XXXX XXXX to instill order and discipline on base, Failure to stand a watch, failure to report for duty in official Government XXXX, Failure to advocate for victims of fraud on base, and for willful dereliction of duty on multiple occasions since XXXX.
Company Response:
State: FL
Zip: 32935
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a phone call at XXXX XXXX from XXXX XXXX XXXX XXXX from someone claiming to be on a recorded line. I hung up but called back later to figure out who the call was from and was told I reached TRANSWORLD SYSTEMS INC. I can only assume this call was regarding an alleged debt ; however, I have received no mailed correspondence. I am writing this complaint as my formal written request to Cease and Desist all calls. As required by FDCPA, TRANSWORLD SYSTEMS INC. was supposed to send a written debt validation notice with information about an alleged debt it is attempting to collect. That written notice must be sent within five days of the first contact.
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Someone fraudulently opened an account with XXXX XXXX / XXXX in XXXX of 2019. I have been consistantly calling XXXX XXXX XXXX XXXX as well as their collection agent TSI Inc. For the last two years and they have done very little to satiate my need for relief. I have started multiple inquiries into the matter at great expense to myself ( purchasing a printer, sending multiple copies of ID and signatures, police reports, etc. ) and they have done nothing. I have requested proof that the debt is mine and they failed to provide it on several occasions while simultaneously stating that it is my debt and that I need to pay it. I have gone over two years without being able to use my credit since they are on my credit score as being in collections for {$6000.00}. This is causing great pain and suffering in my life as I am unable to buy vehicles on credit, un able to buy a home, and last year they garnished my federal tax return even though I have been fighting with them for 2 years through their fraud team to try to get this removed.
Company Response:
State: MN
Zip: 563XX
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Current cosigner for a XXXX loan now serviced through UAS. Original loans totaled $ XXXX, paid loan amounts down ( to roughly $ XXXX ) prior to the loan converting from interest only payments to principal & interest payment. Received monthly payment amount based on full borrowed amount of $ XXXX. Called UAS spoke with XXXX on XX/XX/21 asking to re-amoritize the loan for which he stated he would do. No change to billing statement called on XX/XX/21 spoke with XXXX XXXX who state she sent email to a higher representative that would get back to me via email in few days. No response or email, called again XX/XX/21 spoke with XXXX XXXX who stated prior contact person doesn't work with them any longer. She stated she would escalate. No response so called again on XX/XX/21 ( 4th call ) and spoke with XXXX XXXX ( who stated my call was escalated to him and he would email me so I could receive updates or reach back out to him. Emailed XXXX XXXX twice in XXXX without any reply. Called again XX/XX/21 spoke with XXXX XXXX she said XXXX wasn't in and she would leave him a message. 7 months later STILL NO RESPONSE- DEPLORABLE TREATMENT!!
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2021-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: A collection was illegally place upon my credit report with all 3 credit agencies, without my consent. ( TRANSWORLD SYS INCXXXX and XXXX XXXX XXXX ). Once paid and settled, I requested the creditor to delete the account from my credit report. They refused to. I requested XXXX, XXXX and XXXX to remove the unverified item off my credit report. It simply came back as verified as paid. I understand my rights under the Fair Credit Report Act, so dismissal of this account from my credit report is requested at once.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I sent certified letter to Transworld on XX/XX/2021 Transworld has ignored me and refuses to remove the unverified account they put on my credit reports.
Company Response:
State: TX
Zip: 77082
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: On XX/XX/21 and XX/XX/21 I sent certified letters to Transworld asking for validation of the allege account they claim I owe. Today is XX/XX/21 and I have yet to get any documents I requested or even a response. But I notice that Transworld is still reporting the allege account to the credit bureaus. How can they continue to ignore my request and keep reporting this not validated account. They are breaking the law of the FCRA.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Transworld Systems Inc Collection Agency has been sending harassing mailers to my home. In one particular event the company is representing XXXX XXXX for an erroneous debt that was handled with XXXX XXXX directly. The Fair Debt Collection Practices Act ( FDCPA ) says debt collectors can't harass, oppress, or abuse you or anyone else they contact. The FDCPA also says debt collectors can't use false, deceptive, or misleading practices. Here in Florida the Florida Consumer Collection Practices Act ( FCCPA ) prohibits both debt collectors and creditors from using certain types of abusive, deceptive, and misleading debt collection tactics. This includes misrepresentations about the debt, including the amount owed. I believe that Transworld Systems Inc Collection Agency my be in violation of both FDCPA and FCCPA. I am politely requesting that you cease and desist immediately before I seek legal action against this company.
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A