Date Received: 2023-12-27
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: Synchrony Bank sent an outstanding credit card balance ( from a fraudulent credit card ) to XXXX XXXX XXXX. This collections agency then contacted a lawyer ( XXXX XXXX XXXX XXXX XXXX ) who forced me to pay {$1800.00} to settle this [ fraudulent account ] or take me to court. I never received any communications from Synchrony Bank or XXXX XXXX XXXX ( as they were sending me letters to an old address from where I moved out 8 years prior ). The first person to contact me at my current address was the lawyer, who was sending me the lawsuit notification. Thus, I was not notified properly regarding this debt collection. So, after I paid to settle the case ( the other option was going to court ), I then received a letter 2 weeks later from Synchrony Bank dated XX/XX/2023 stating that I was correct and the credit card was indeed fraudulent. I tried to contact the bank and XXXX XXXX XXXX and the lawyer to get my money back however all they keep telling me is that they will investigate and will get back to me in a week. Over 6 weeks have passed and I have contacted them again and they still say they will investigate. In brief, Synchrony Bank and XXXX XXXX XXXX failed to conduct reasonable investigations of disputed debts and failed to inform consumer reporting companies that information was being disputed, AND they continued to attempt to collect disputed debts without substantiating documentation and without properly notifying me prior to a lawsuit being sent to my [ correct ] address. The first action violated the Fair Credit Reporting Act and the second violated the Fair Debt Collection Practices Act. Please note I submitted 2 other complaints regarding this matter which were already closed. However, I now have proof from Synchrony Bank that this was indeed fraudulent and not opened by me. I also spoke with XXXX at CFPB on the phone regarding the update on this case. I will attach the latest letter from Synchrony bank stating that this was indeed a fraudulent account that was NOT opened by me. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: SYNCB/XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX ) XXXX Sent to this collection agency, In the amount of {$900.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I ordered a product from XXXX XXXX but after reading the " FINE PRINT '', I saw after the order was processed that it was a " recurring subscription '' that I did not intend to order, I thought I ordered a " XXXX time purchase ''. So, alter speaking with XXXX representatives on the phone, and not understanding their speech ( they can't speak XXXX XXXX too well ), nothing was resolved and after looking at the account online this morning XX/XX/2023 the charges are still pending and have not been reversed as the emails I have received states I would get a refund of {$190.00} and {$59.00} since the orders were cancelled. ( see attachments ) I received a letter stating to call representative but I have already spoken to XXXX or XXXX reps to no avail. Americans have the right to cancel orders before the order has been processed, and I cancelled the order with XXXX hours on the weekend ( Sunday ) .I have provided copies of the pending charges ( XXXX ) in total and I Only ordered the product " ONCE '', not XXXX or XXXX... XXXX have provided attachments in here to prove my case.I want my XXXX XXXX XXXX credit card XXXX XXXX XXXX Synchrony Bank ), the amount in dispute /question ....
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 394XX
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XX/XX/2023 According to the Fair Credit Reporting Act, XXXX XXXX XXXX section XXXX states, There is a need to insure that consumer reporting agencies exercise their grave responsibilities for fairness, impartiality, and a respect for the consumers right to privacy. XXXX, XXXX and XXXX are consumer reporting agencies and I am the XXXX. I have the right to make sure my private information isnt shared which is backed by XXXX XXXX XXXX which states It is the policy of the XXXX that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic information. XXXX XXXX XXXX XXXX institutions by definition under that title. Pursuant to XXXX XXXX XXXX, ( XXXX ) Exclusions : ( A ) ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; XXXX XXXX history is illegal. Per XXXX XXXX XXXX Permissible purposes of consumer reports -In accordance with the written instructions of the consumer to whom it relates. I never gave written instructions authorizing the creditor to send my personal information to any credit bureau. The XXXX did not get my consent to add anything to my consumer report, which is a violation of the Fair Credit Reporting Act. -P.L XXXX XXXX ( XXXX XXXX. XXXX ), states that any agency can only get my consumer report in response to a request by the head of a XXXX or local child support enforcement agency ( or a State or local government official authorized by the head of such an agency ). XXXX XXXX XXXX section XXXX section XXXX states that In general Subject to subsection ( c ), any consumer reporting agency XXXX furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. XXXX XXXX XXXX XXXX financial institutions and the XXXX reporting agencies XXXX, XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX and XXXX ; Also XXXX XXXX XXXX XXXX it be verbal, non-verbal, written, implied or otherwise is revoked. XXXX XXXX XXXX ( b ) ( c ) states that A financial institution XXXX not disclose nonpublic personal information to a nonaffiliated third party unlessthe consumer is given an explanation of how the consumer can exercise that nondisclosure option. XXXX XXXX XXXX Never informed me of my right to exercise my nondisclosure option. Not only that, XXXX XXXX XXXX ( a ) ( XXXX ) states, Except as authorized under subsection ( b ), no consumer reporting agency XXXX make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than XXXX years. These accounts are adverse items they are reporting again without my permission which is against the law. XXXX XXXX XXXX XXXX ( A ) ( XXXX ) states, A person shall not furnish any information relating to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. XXXX XXXX XXXX states Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section XXXX of this title and to limit the furnishing of consumer reports to the purposes listed under section XXXX of this title. XXXX, XXXX and XXXX are not maintaining reasonable procedures. Also XXXX XXXX XXXX states that A consumer XXXX exercise the right to opt out at any time. I am opting out of your reporting services to XXXX, XXXX and XXXX. XXXX, XXXX XXXX XXXX for XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20747
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I closed synchrony bank XXXX account in 2019 but they keep sending me emails and they claim they will keep my account open for XXXX years. I want them to close it and delete all my information. The reason there is so much identity theft is partly due to these companies keeping customers information. I spoke with a woman, from XXXX who claimed they are legally obligated to keep it which I don't believe is true. Why would they legally be obligated to keep my information? Especially after 4 years?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77043
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Opened a new CD on-line on XX/XX/XXXX for a 14 month CD advertised with rate of 5.65 % with Synchrony Bank XXXX I was informed that I could fund this account within 30 days. On XX/XX/XXXX, after the funds were transferred ( via XXXX to my Synchrony High Yield Savings account from an external account ) and made available only on XX/XX/XXXX, I funded the account. The online account showed 5.65 % for 14 months when I funded it. However, when it was fully opened moments later, the rate had changed to 5.25 %! I immediately contacted Synchrony Customer Service and spoke with a live XXXX named XXXX who tried to help me but the connection was lost. I called again and this time spoke with XXXX who said they can not honor the 5.65 % rate advertised and had to keep the current rate offered at 5.25 %. I asked if they could resolve this by offering a similar rate with similar term but best rate available was 5.50 % at 15 months. I said ok but then was informed they would have to close the new account and charge my 7 days interest on the principal which is about {$230.00}! I asked her to elevate my request to a XXXX. She transferred me to XXXX, a XXXX who could not give me her last name. As a consumer, I was misled by the promotional rate offered. The original reason why I moved my LIFE SAVINGS to Synchrony in the first place was because of the rate Synchrony Bank was offering. When I spoke to XXXX, the XXXX, she told me that their terms and conditions said the consumer does not have any rights to make a change within minutes after an account is funded without incurring a penalty. So essentially, I would be charged a penalty against my savings principal for a false advertisement enticing me to move my life savings to an account that was later lower rate? I don't feel the average consumer should be mis-led to rates that change on a dime especially if the online portal still shows the advertised rate of 5.65 % when they are funding the account online. Now they are going to charge me to close the account and open a new one. I am now losing money instead of earning interest on my money. This is very egregious to the consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98103
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am reaching out to express my ongoing concern regarding the unresolved matters pertaining to my recent fraud claim. While I acknowledge your admission of responsibility and the resolution in my favor, I must convey my serious disappointment with the insufficient response received thus far. Upon reviewing my credit report today, I discovered that Synchrony Bank is still listed, despite confirming the fraudulent nature of the claim on XX/XX/2023. Under legal obligations, financial institutions are mandated to promptly report instances of fraud to credit agencies. Unfortunately, I observed that Synchrony Bank failed to notify XXXX, even after the resolution of my fraud claim in XX/XX/2023. It's important to note that this neglect is violation of the Fair Credit Reporting Act ( FCRA ), a federal law that prohibits creditors from furnishing inaccurate information to credit reporting bureaus. This oversight has significantly impacted my financial standing. The delayed correction of the fraudulent activity has adversely affected my credit score, prompting a three-month pause in my business activities to engage credit repair services. Consequently, my credit score, consistently in the XXXX, plummeted to XXXX due to a harsh pull initiated by Synchrony Bank. The financial losses incurred and the disruption to my business operations are substantial, considering the severity of the identity theft. The origin of this incident, stemming from a routine XXXX XXXX appointment, highlights the unexpected and distressing nature of this identity theft. The gravity of the damages caused can not be overstated. Upon contacting XXXX, it was confirmed that Synchrony Bank failed to fulfill its legal obligation to report the fraud, exacerbating the adverse impact on my credit score. I believe in the importance of resolving this matter amicably and trust that Synchrony Bank will take swift action to rectify the credit reporting issue and provide the requested compensation. However, I must emphasize that, regrettably, I will have no option but to pursue legal action if these concerns are not adequately addressed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11203
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I opened a Amazon synchrony bank, credit card and opted in for card security protection XX/XX/XXXXXXXX in which I was charged for this service 1.66 % of my monthly balance I opened the account years ago. They are not honoring the card security in which I paid monthly for. They are suppose to cover up to XXXX of my balance. synchrony is dragging their feet and not moving forward with the benefit request, but are suing me for the balance of XXXX cost, and which I had paid for the card protection program close to {$22000.00} + they are not honoring the service that I paid for even after filling out additional benefit request forms Synchrony bank is moving forward with a judgment against me. I requested all statements to be mailed to me and them to honor the program. They are not. I have disposition for court XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48083
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am writing to express my serious concern and dissatisfaction regarding the mishandling of my personal information, leading to a negative impact on my credit score. I have recently obtained my credit report from your bureau, and upon careful review, I have identified several inaccuracies and instances of unauthorized use of my information. In accordance with the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C 1681, I am entitled to accurate and fair reporting of my credit information. It has come to my attention that the following issues have occurred : Unauthorized Inquiry : I have identified an unauthorized inquiry on my credit report, which appears to have been made without my knowledge or consent. This unauthorized inquiry has contributed to the decline in my credit score. Incorrect Account Information : There are inaccuracies in the account information reported, including : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These inaccuracies have unfairly impacted my creditworthiness. Identity Theft Concerns : The discrepancies in my credit report raise serious concerns about potential identity theft or fraud. I request a thorough investigation into these discrepancies to ensure that my personal information is not being misused by any unauthorized parties. I am attaching copies of relevant documents that support my claims, including proof of the unauthorized inquiry and any evidence that substantiates the inaccuracies in my credit report. I kindly request that you promptly initiate an investigation into these matters, in accordance with the FCRA. Under 15 U.S.C 1681i ( a ) ( 1 ), I request that you investigate the disputed information within 30 days of receiving this letter and, if necessary, correct or delete any inaccurate or incomplete information. Additionally, I request that you provide me with a written report of the results of the investigation. I trust that you will handle this matter with the urgency and seriousness it deserves. Failing to rectify these issues promptly may compel me to take further legal action to protect my rights under the FCRA. Please acknowledge receipt of this letter and inform me of the actions taken to address these concerns. I can be reached at [ your phone number ] or [ your email address ]. Thank you for your immediate attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21043
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I was encouraged to sign up for a 0 % credit card from a jewelry store. They promoted 0 % interest and I could choose the payback period. They didn't say one thing about deferred interest fees or that the minimum payment was not adequate to cover the promotional purchase. I thought my monthly payments were being allocated accordingly and that I would not incur any interest fees whatsoever. I put the payments on auto-pay and enrolled in the e-statements. Each month I would receive an email alerting me to the statement and that the payment would be going through. The email does not mention any expiring promotional purchases periods, or deferred interest fees so I had NO IDEA that was a possibility. Further when I called to inquire about the situation after noticing that my balance jumped up almost {$1000.00} - they told me that I would have to call in every month in order to specify the allocation of my payment towards each promotional purchase so that they are paid off in time. I made several purchases, so there would be different amounts with different deadlines, but there is no transparency about that on the statement or in the portal. They do not indicate how much is needed to pay to avoid the deferred interest. They do not specify how much the deferred interest will be. There terms are confusing and buried, to be honest I don't even know where to find them. Let alone the statements do not have transparency around what the promotional periods are and what the fees are if they are not paid off. This is so predatory. The sales staff was not equipped to sell this credit card, having never mentioned any of this at the point of purchase. I did not need to use a credit card and only used it because I was incentivized by the 0 % interest! Now I am paying almost {$1000.00} in fees which they tacked on to the balance due so the fees are gaining interest now as wel!!! This is disgusting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 491XX
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A