Date Received: 2023-12-24
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I asked for my payment to be spilt, {$150.00} in the lesser due account and {$250.00} in the higher balances account. I got crickets. They did not respond to my request. This morning I ask why that didnt happen and they told me because I didnt tell them. I told the to take it up with the CFPB as I have filed a complaint. Then they actually started trying to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XX/XX/XXXX Dear Manager at Billing Inquiries for Synchrony for Care Credit Card, I am writing in response to the recent payment dispute you closed in favor of the provider, XXXX XXXX XXXX On XX/XX/XXXX, you stated in the letter that you were closing my dispute and had released the disputed amount to the provider for a service that I canceled and never rendered. I would appreciate it if you could review the contents of this letter and the attached so that you can reconsider your decision and re-open the dispute. There are two problems with this dispute. I was not treated fairly or ethically. On XX/XX/XXXX XXXX, an office manager at XXXX XXXX XXXXXXXX, talked me into getting a XXXX XXXX XXXX XXXX XXXXXXXX that someone had canceled at the last minute. The canceled appointment was for the next day at XXXX. I felt pressured to fill in the canceled appointment when XXXX said I needed the procedure, and when I didnt have my credit card with me, she was willing to take the payment over the phone after I went home. When I did find my card, I asked her to find out if I would qualify for the surgery amount. Notably, I did NOT authorize her to charge my card. In any case, I canceled the appointment that night via text message ( see attached ) and later confirmed the cancellation with XXXX on the phone before the clinic even opened. It was at this time that I was, for the very first time, informed that I would need to pay a cancellation fee for costs already incurred. At no point previously did XXXX inform me of any penalty fees that would apply in the case of canceling an appointment under the current circumstances, i.e. an unfilled appointment that was booked and canceled at the last minute by another guest. It doesnt seem appropriate that this cancellation policy and penalty fee, particularly one as substantial and consequential as {$6000.00}, was disclosed not when the appointment was booked, but when it was too late to avoid incurring the cost. Regardless, I, as a consumer, was not given the right to cancel or withdraw from the agreement. This is not how XXXX XXXX XXXX wishes to conduct business with valued customers as I have been with them since XXXX and have never encountered such a lack of transparency. I would welcome the opportunity to discuss matters further to come to a resolution for a full refund. Thank you for your attention. Sincerely. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80301
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Made a payment several days ago. Received an email yesterday stating the payment processed. Money was removed from account. Credit card company states it will take 8 days for payment to reflect on account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 656XX
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: Company failed to provide all necessary elements of a contract with consideration being the number one element. Company didn't put anything up of value. In their XXXX SEC filings it mentioned " Our primary funding sources include cash from operations, deposits ( direct and brokered deposits ), securitized financings and senior and subordinated unsecured notes. '' " We access the asset-backed securitization market using the Synchrony Card Issuance Trust ( SYNIT ) through which we may issue asset-backed securities through both public transactions and private transactions funded by financial institutions and commercial paper conduits. In addition, we issue asset-backed securities in private transactions through the Synchrony Credit Card Master Note Trust ( SYNCT ) and the Synchrony Sales Finance Master Trust ( SFT ). '' Asset Backed Securities are created when a company sells its loans or other debts to an issuer, a financial institution that then packages them into a portfolio to sell to investors. They also mentioned that " Our asset-backed securities are collateralized by credit card and auto loans. '' What this mean is that they used me application/ promissory note and sold it to receive cash. '' Which means they didn't put up anything of value. Meaning they didn't disclose that our signature and application was being used to borrow money. This goes against the meaning of a contract. One essential element of contract is Certainty and Consideration and I was never made aware of this. To be enforceable, a contract must include certain terms, and the ability to fulfill the essential terms of an agreement must be guaranteed. These terms must be clear and unambiguous. There are two essential terms in any agreement : the first one is consideration or price to a bargain ( something of value given in exchange for something else of value. You didn't put up anything of value at all. consideration-XXXX XXXX XXXX XXXX is a promise, performance, or forbearance bargained by a promisor in exchange for their promise. Consideration is the main element of a contract. Without consideration by both parties, a contract can not be enforceable. For instance, if a person used the money to purchase an XXXX the XXXX is the merchants consideration, and the money is the persons consideration. Synchrony Bank didn't put up any consideration. contract-XXXX XXXX XXXX A contract is an agreement between parties, creating mutual obligations that are enforceable by law. The basic elements required for the agreement to be a legally enforceable contract are : mutual assent, expressed by a valid offer and acceptance ; adequate consideration ; capacity ; and legality. In some states, elements of consideration can be satisfied by a valid substitute. Possible remedies for breach of contract include general damages, consequential damages, reliance damages, and specific performance. Background : Contracts are promises that the law will enforce. Contract law is generally governed by state common law, and while general overall contract law is common throughout the country, some specific court interpretations of a particular element of the contract may vary between the states. If a promise is breached, the law provides remedies to the harmed party, often in the form of monetary damages, or in limited circumstances, in the form of specific performance of the promise made. Elements -- Consideration and Mutual Assent Contracts arise when a duty comes into existence, because of a promise made by one of the parties. To be legally binding as a contract, a promise must be exchanged for adequate consideration. The contracts with Synchrony Bank is void ab initio and no debt is owed. It was never a lawful contract from the start. They are in breach of written agreements, use false and misleading advertisements, act without written permission, authorization, and without the alleged borrowers knowledge to transfer actual cash value from the alleged borrower to the bank and return it as a loan. They never gave me a loan. Banks cant lend money but only credit. I extended my own credit. In their GAAP ( account system ) it shows that the actual cash value shows up like a loan from the borrower to the bank or as a deposit which it is not taxable. So they are committing fraud, tax and securities fraud to be exact and the IRS and SEC will be knowing about this. In your annual report it clearly states that I am the borrower ( by signing the application and giving it value ). My credit card was paid off soon as you used my application/promissory note and got money from it. Case law that supports this is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Remedies for Breach of Contract -- Damages If the agreement does not meet the legal requirements to be considered a valid contract, the contractual agreement will not be enforced by the law, and the breaching party will not need to indemnify the non-breaching party. That is, the plaintiff ( non-breaching party ) in a contractual dispute suing the breaching party may only win expectation damages when they are able to show that the alleged contractual agreement actually existed and was a valid and enforceable contract. In such a case, expectation damages will be rewarded, which attempts to make the non-breaching party whole, by awarding the amount of money that the party would have made had there not been a breach in the agreement plus any reasonably foreseeable consequential damages suffered as a result of the breach.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31763
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I write to you in regards to the recent mishandling of my personal information and inaccuracies in my credit reports. These transgressions, evident in the practices of XXXX XXXXXXXX XXXX and the three major consumer reporting agencies, XXXX, XXXX, and XXXX, constitute a blatant disregard for my fundamental rights and legal protections represented in the Fair Credit Reporting Act ( FCRA ) and the Privacy Act of 1974.As a consumer, I hold the right to privacy pursuant to 15 USC 6801 which states that " it is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. Unfortunately XXXX XXXX, entrusted with my financial information, has failed to uphold this obligation. Additionally, 15 USC 604 ( a ) section 2 states In general, subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' XXXX, XXXX, and XXXX do not have my authorization to furnish this information. Furthermore, I never gave my written consent to have my information furnished so I hear by revoke any and all consent to XXXX, XXXX, XXXX or XXXX XXXX whether it be verbal, nonverbal, written, or implied. Moreover, this disregard for my privacy extends beyond the initial disclosure. XXXX XXXX has demonstrably neglected to inform me of my right to exercise my non disclosure option, as mandated by 15 USC 6802 ( b ) ( c ) stating A financial institution may not disclose nonpublic personal information to an affiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Furthermore, 15 USC 1681c ( a ) ( 5 ) states " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item that they are reporting again without my permission, which is against the law and the presence of inaccurate information on my credit reports stands in stark opposition to this Section. These errors, being a legal violation, pose a significant threat to my financial well-being, potentially impacting my ability to secure loans, employment, and other critical opportunities. Equally concerning is the apparent lack of robust safeguards implemented by XXXX, XXXX, and XXXX. Their failure to adhere to the reasonable procedures mandated by 15 USC 1681 section 2 ( A ) ( 1 ) which states that A person shall not furnish information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. In addition, 15 USC 1681 ( e ) states Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX, and XXXX are not maintaining reasonable procedures. Finally, I am exercising my right to opt out of your reporting services, as explicitly granted by 12 CFR 1016.7. which states A consumer may exercise the right to opt out at any time. I am opting out of your reporting services so please remove my information from your databases and cease all further reporting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21229
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Out of the blue Synchrony Bank decreased my credit limit from {$2400.00} down to {$1600.00}, which is ridiculous and how can they do this, I pay over the minimum payment every month. Never had a problem until just this year 2023. I do not agree with this decision, I do not know where they are getting there information, but I have XXXX XXXX on my phone and my credit is checked daily so I know where I stand every day, for Synchrony to do this is not right and I want the credit limit returned to {$2400.00} like it was it was at {$2400.00} for about 2 years and suddenly they want to decrease for reasons that are preposterous! This company has not been easy to deal with since I have had them, but I want to keep the credit card because it is a Sam 's Club Elite Mastercard and can be used anywhere it is just synchrony banks reasons for decreasing the credit limit. None of my bills are late, there no derogatory or delinquent accounts that show up in XXXX XXXX which is updated daily nor is there any delinquent or derogatory accounts on XXXX, which I check regularly as well and my own bank monitors my credit and no delinquent or derogatory accounts through my bank so I do not know where Synchrony is getting their information, nor do I care because it is not accurate as I said my credit is checked regularly and nothing is bad on my credit my score is a XXXX for XXXX and XXXX for XXXX and XXXX for XXXX, which I just checked today, XXXX XXXX, 2023. I want this decision to decrease my credit limit down reversed immediately, I have never paid the bill to Synchrony Bank late and it is always above the minimum payment as it is with my other credit cards, none of them are late, they are all in good standing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 435XX
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I tried to access to my account and is restricted since XXXX, 2023. They don't know whats going on with my account. I have been called so many times and they just ignored me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85122
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: A promotional purchase was applied to a transaction on my Care Credit card for a medical service in the amount of {$1700.00}. I set my auto-pay accordingly to ensure that the amount paid monthly would pay the promotional purchase within the XXXX term that I chose. I had other transactions after that one were I added amounts necessary to satisfy those payments, and I would adjust accordingly as I would pay them off. However, the credit card company allocated my monthly payments at their discretion which caused a balance of {$500.00} due on the original promotional purchase, which I was unaware of because I set the card on auto-pay thinking I was covered. It was a complete shock to me when I checked on the card to update my XXXX budget and the balance due was higher than what it was in XXXX reconciliations. I called the company several times to try to understand the issue, to which I got no answers, until I combed through statements and realized the company applied a {$700.00} interest charge to my account due to not paying off the balance of {$500.00}! Keeping in mind that I had paid already over {$1200.00} of the original purchase, and my monthly payments set where more that double the minimum due, and only {$150.00} less than the {$500.00} needed to avoid the interest! I have never missed a payment and never had interest charges on previous purchases, so I requested that they remove the interest and I would pay the promo purchase in full - they refused. I requested the allocation schedule for transparency on how my payments were being applied to the promotions- they refused. I asked what the percentage for allocations of payments on promotional purchases was- they refused. I asked for proof of alerts, emails, notifications that would have indicated that I had a {$500.00} balance to pay or I would incur a {$700.00} interest charge - they said I received my statements, however, the statements do no clearly outline the penalty. All they say is that a promotional purchase is due. Not to mention I have the payments on auto-pay with a paperless billing account so all I get is a reminder that I have a statement - no specific indication of promotional purchases ending or interest penalties being applied that would alert me to take further action. When I tried to disable the auto-pay there was no way to do that myself through the portal, I had to call the customer service line and demand that they disable it. Yet the ONLY way you can ensure that your payments apply accordingly to the promotional purchases is to call the customer service line and manually calculate the amount then perform separate transactions to apply accordingly- and I think there is a service charge for this type of payment!!! This company is predatory- they trained my medical service provider to encourage me to use the card because of the 0 % interest rate. They never indicated that the interest was accruing on the back end let alone that I would have to manually configure the payments and call monthly to apply allocation of those payments in order to avoid the interest penalty. This is predatory, fraudulent, lacks transparency, and is wrought with fraud as they hire third party service centers who actually had chickens cooing in the background of the call and when I asked to escalate the call they then transferred me to their " supervisor '' who had the exact same background noise. All in an effort to exhaust me into submission, continually telling me there was no option and no other way to dispute the charges. If I was elderly or learning disabled ( not uncommon for medical services ) then I would be at a complete disadvantage and they know it! This is unlawful.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 491XX
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: My balance is XXXX I tried to pay it in full. Pay it off. Synchrony said my bank did not allow it. My bank said they did no such thing. I have the money in the bank so thats not the problem. I am using the same checking account that I used to pay them their monthly payments and those always went through. But now that I try to pay it off they say they can't get it through. My bank has looked several times and said they never show anytime that they even tried to process the payment. I just want to pay it off.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73036
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Recently checked my credit report and discovered hard inquiry that I did not authorize ( XX/XX/XXXX and XXXX XXXX are the inquiry dates )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39209
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A