Date Received: 2024-01-25
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I was charged {$900.00} in XXXX XXXX for interest on a promo code purchase.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55411
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-25
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: We received our bill today with notice of new monthly fee of {$1.00} to be charged to our account EACH MONTH we are sent a paper billing statement for our Lowes charge card which is issued thru Synchrony. As seniors who prefer to send checks in the mail, we will not pay this fee. We continuously read articles about all the financial fraud from electronic payments. Even today there is an article about Venmo, XXXX and XXXX XXXX are leaving consumers vulnerable to fraud. We use our Lowe 's card fairly regularly but feel Synchrony is just trying to make more money off of the consumer. If the fee remains, we will no long use our XXXX 's charge card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-25
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: In XXXX of XXXX, synchrony Bank closed my rooms to go credit card completely. The card had an approximately XXXX limit, with what at the time was probably a XXXX dollar balance. They continued to take my agreed upon monthly payment using the autopay feature I set up, which led me to believe everything was fine with this account. I never would have thought they closed the account given they continued to pull the autopay amount out like everything is fine. That is very misleading. The balance is now XXXX. The company closed my account, I never recieved notification of this, and i open every single mail i get daily. There is no way i could have missed a mail that i recieved. I take my credit very seriously and would have noticed. By closing the account I had a XXXX dollar limit and a remaining balance of XXXX. Because payments were coming out as normal i thought everything was fine for months. However, this whole time, XXXX to XXXX, my credit score has gone down and when i thought about reasons synchrony bank wasnt one of them because i assumed everything was fine, they are taking money on autopay. I NEVER even considered a card would have closed. I have a XXXX XXXX on time payment history with the 1 missed payment in years being an account i couldnt acess on time because the login i created was incorrect. Synchrony XXXX card closing created a situation where I have over the limit card, which is one of the worst possible scenarios in credit. This of course destroyed my credit score and is now having a domino affect. To make matters worst the agreed upon deal is XXXX year payment plan no interet, so to rectify the situation I'd have to find XXXX that I do not have, nor did I have notice I'd have to pay. This isn't asking for XXXX dollars, it's XXXX, and it's XXXX I don't owe interest on which forces me to stop paying other things that do collect interest if I want any chance of saving my score, and locks me in a poverty cycle ( pay no interest debt to save my score, while interest debts get larger and ruin my score ) I do wonder if synchrony purposely made the decision to close my account because it's no benefit to them at all. Compared to other cards which collect interest. I've never had this happen with other credit cards, if anything they lower the limit first, they don't just close. When synchrony XXXX decided to close my card I had been paying for well over XXXX years never missing their payments. I had the card on autopay and it was still taking my money like the account was fine. When I went to check online today, the account even said ( {$0.00} owed, /no minimum payment due ) it was only when i looked at the limit that I realized they had closed it. They continued to take money from my account on autopay, which mislead me to think everything was fine with payments to this company. They continued to say no mimum payment due when actually, XXXX is do if I want to save my credit score. It's as if my agreement remains, which is to pay them on time, the same amount on autopay, but they do not have to hold up there side of the bargain which is to continue to report me as a responsible credit user who pays on time. Instead, they report the account as closed with a remaining balance of XXXX! which falsely makes me look very risky and irresponsible to all other credit agencies and leads them to do the same. This is unacceptable for loyal customers who pay on time. And have excellent credit payment history. I could see lowering a card limit because they say someone is " risky '' based on debt to credit limit percentage, but to completely close a credit card of someone who pays faithfully, without problems ( high payment history ) synchrony and other credit cards, for well over XXXX years is unacceptable. I disagree that the punishment was deserved : destroying my credit and misleading me by continuing autopay and saying payments are on time, when really they werent, because by nature of credit scores, and a closed account, i now owe XXXX on a XXXX dollar limit. When i asked, Their XXXX confirmed there was nothing on the credit decision about missed payments, just they thought I was " risky '' for other reasons. So they ruin someone's credit while continuing to take money as agreed upon as if the contract remains in affect when it actually doesn't. They report that the account is closed and i now have XXXX dollar available credit but an XXXX balance. And I did nothing wrong in this equation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75228
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-25
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: On XX/XX/2024, I used my Synchrony Bank/Verizon Visa credit card to make a payment of {$4400.00} dollars. It was denied. Then, I got a message text from Synchrony Fraud Solutions/Verizon Visa asking me to answer Y if I was making that charge. I replied Y and got an answer to try again, which I did. It was declined once again. For this reason, I called Synchrony customer service at XXXX. After XXXX minutes on the call, the agent told me that the problem was at the merchant end and advised me to contact the merchant. I did and they advised me that Synchrony Bank was denying approval. So, I tried making the payment using a different credit card from a different bank. The payment was approved right away. This is indicative that Synchrony/Verizon Visa unfairly denied approving the payment/charge of {$4400.00} dollars. I feel I was discriminated against because I'm a responsible card holder that pays off my card 's balance in full every month to prevent paying interest charges. Synchrony/Verizon Visa would give me 3 % in rewards for this charge. This appears to be the reason they denied approving the charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-25
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Fraudulent application submitted XX/XX/25 Called immediately to let Synchrony Bank know Received letter stating application was fraud and hard inquiry would be deleted from report Hard Inquiry has never been removed. I just want the inquiry to be deleted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23228
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-25
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have got Lowe 's store credit card by synchrony bank. Here is the detailed events as it happened over the months, XXXX : I have used the card to install fencing around my house and that costed around {$7500.00}. It was applied to an promotional balance category. That means that I have about 24 months to pay it off. I immediately setup an automatic payment of {$400.00} towards it. so that it pays off on time. XXXX I have bought couple of more items in the store and used the same credit card. The total was around {$500.00}. I called and made a payment for that purchase. But in the next statement, It did not pay off those {$500.00}. Instead of applying towards this non-promotional balance and they applied it towards the promotion balance, Even though I specifically asked them to pay it towards non-promotional balance. Due to this issue, the statement shows extra fees, interest, etc. XXXX : I called to them to correct this issue and adjust the payment appropriately, so that I don't have to pay the fees. the customer service person told me that this will be corrected in the next statement, but the issue remained. I called many times over the months and explained them about the issue. but the issue is not getting resolved. I am still having the balance, interest & fees on the last statement. it is apparent that Lowes / Synchrony bank does not allow users to make the payment towards the non-promotional balance. so that they can charge fees as they like. Here is the history of all the phone calls ( I have gathered this after taking with customer service ). XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX ( Customer Service - XXXX, XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XXXX )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28078
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-25
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX TN XXXX XX/XX/XXXX SYNC CARE CREDIT C/O XXXX XXXX XXXX FL XXXX SUBJECT : NOTICE OF DISPUTE AND REQUEST FOR LATE PAYMENT REMOVAL Dear : SYNC CARE CREDIT, I trust this letter finds you well. I am writing to formally dispute the presence of a late payment reported by your organization on my credit report. I believe this late payment to be inaccurate and unjust, and I kindly request the removal in accordance with applicable laws and regulations. The late Payments in question are associated with the following account. Account Number : XXXX DATE : XX/XX/XXXX XXXX I wish to emphasize my commitment to fair and accurate credit reporting this late payment has had an significant impact on my credit worthiness and have caused me undue financial hardship and emotional distress, and inconveniently being reported when my lease is up therefore the search for a new home has become extremely difficult seeing that my score has fallen below the normal requirements and I'm on the brinks of being homeless. It is my understanding that your organization has a responsibility to report accurate information to the credit bureaus. Given My belief that this late payment is not reflective of my payment history. I hereby request its removal from my credit report. This request is made in accordance with the Fair Credit Reporting Act and related regulations. I also want to bring to your attention an important matter regarding our original agreement. The arbitration Clause within our agreement outlines a mechanism for dispute resolution that we both agreed upon. It is my sincere hope that we can resolve this matter amicably and avoid the necessity for arbitration, which could result in substantial fees for both parties. Therefore, I propose the following option of resolution. Option 1 : 1 kindly request that your organization promptly remove the late payment from my credit report, thereby rectifying the inaccuracies ensuring my credit history is accurately represented. Option 2 : Initiate Arbitration Should your organization prefer not to remove the late payment, I am prepared to initiate arbitration. Proceedings as allowed by our agreement. This process may entail substantial costs and fees, including my filing fee, your filing Fee, arbitration initiation fee an arbitrator deposit, and any legal cost incurred during the arbitration process. I firmly believe that an amicable resolution is in the best interests of both parties. How ever I am fully prepared to pursue arbitration should that be necessary to uphold my rights and ensure fair credit Reporting. Please respond to this notice within a reasonable time frame to confirm your willingness to remove this late payment. Or to express your intent to proceed with arbitration. Your prompt response is appreciated and will help facilitate a timely resolution to this matter. Thank you for your attention to this issue. I look forward to your response and the possibility of resolving this matter in a manner that ensures fair and accurate credit reporting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37128
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-25
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I am going through debt consolidation. I have several accounts with Synchrony. Once I stopped paying on XXXX of the accounts, Amazon and Paypal, that I planned to pay through debt consolidation, Synchrony just started closing most of my accounts even though I was still paying on those accounts. Recently Synchrony closed my Care Credit account which I use for my medical care. I am not even using XXXX of my credit limit. All together they have closed my Car Care, JC Penney, Lowes, Care Credit, and Ashley Furniture Credit accounts. My JC Penney account actually has a credit on it. The Ashley Credit Account was on a 0 % interest promotion and I was paying more that required monthly. On my Lowe 's account most of it was interest free. When I go to the customer portal to submit a complaint and documentation, the doesn't seem to be a designated area to submit one. The chat has a virtual rep.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 380XX
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-25
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX failed to meet requirements of 15 usc 1681b permissible purpose I have pictures of my account saying its been locked since XXXX but some how hard inquiries from companies Ive done no business with are literally sitting on my report as Im reading the security lock message, there is a private right of action for negligent or willful noncompliance with 1681s-2 ( b ) of the FCRA. - in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX See attached and explain
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77539
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-25
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I got a welcome letter from PayPal stating I opened an account. I never opened an account and I never got the actual credit card. I only got a welcome letter. PayPal illegally approved an account that I don't recall completing a credit card application. I do not know how PayPal got my information to automatically approved unwanted credit card from them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32246
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A