Date Received: 2024-01-28
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XX/XX/2023, I called Synchrony Bank 's fraud department after noticing a charge on my statement for XXXX from XXXX XXXX XXXX. I know the restaurant owner, XXXX XXXX, and asked him about the charges. XXXX. first admitted and then he denied any knowledge of it. I called Synchrony and explained that the owner denied the charges, although it was clearly on my billing statement. The representative told me to file a fraud complaint and advised me to file a police report. I did as instructed. Since XX/XX/2023, I was told to allow 45 days for Synchrony bank to investigate. I called approximately 20 days later and I was told by the bank representative that there was no information in the system of me filing a dispute. So I went through the process of filing another claim. I was told to allow 45 days processing time again. I called again at the end of XX/XX/XXXX to 3 times later in XXXX, XXXX to 6 times in XXXX, the same in XXXX and XXXX. When I called in XXXX, I spoke with a representative by the name of XXXX. XXXX assured me the matter would be resolved. However, when I called in XXXX, the same cycle of events happened again. I was told my claim was denied because " you accept the charges ''. They were saying that I told them ( synchrony ) that I agreed to the charges. This is obvious a false statement. I never accepted responsibility for the charges. I called for XXXX again and he once again assured me the charges would be removed and my account would be on hold until everything is resolved. In XXXX when I called in, I was told the claim was denied for the same reason as before. I also received a statement that my Sam 's Club synchrony account is being closed. This bank has been very difficult to deal with and based on multiple reviews may situation appears to the bank 's common practice. The practices and mishandling of my account by Synchrony were very similar to the reviews I read with the XXXX XXXX XXXX XXXX website. I am completely frustrated and confused as to why this is ongoing for 8 months. There is definitely foul play going on. I desperately need assistance. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-26
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Promotional purchases, such as deferred interest if balance paid off in XXXX, XXXX or 24 months etc, repeatedly not honored. I made a deferred interest payment that is set to expire XX/XX/24. I have made {$870.00} additional payments above the minimum required balance that were not applied to the promotional purchase as one would expect. The consumer has to call to make the correction to have the funds applied during the current month otherwise no changes can be made. When making payments over the minimum balance or additional payments, the customer is under the impression the balance for the promotional purchase is reduced as additional payments are made and it in fact is notpayments are applied to all other balances ( other separate purchases that occurred after the promotional purchase ) that may not be on promotional time periods-Synchrony strategically applies payments to other balances to keep the customer owing on promotional purchases so that they expire before they are paid off and customers are hit with high interest that retroactively applies to the purchase. Scammers. Synchrony Bank did say they would properly allocate {$670.00} of the {$870.00} total payments after I called to complain, but this has been ongoing. There are previous months where payments were not properly allocated and Im told by their representative that since the month is closed, no corrections can be made to previous errors. Why not do it right the first time? This is completely taking advantage of card owners, working people, people like me who probably did not have the lump sum to afford their medical or dental treatment and turned to Care Credit as what we thought would be the smart and efficient way to utilize credit. Instead we are being misled and charged with penalties when we miss the deadline as a result of Synchrony Banks shark tactics. Another instance of the big bank exploiting and taking advantage of the working class. I intend to pay them off and close all my Synchrony Bank accounts. They are not ethical. What a shame.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75115
Submitted Via: Web
Date Sent: 2024-01-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-27
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Synchrony bank closed my discount tire credit card without any notice and I found out when I went to make a payment. When I reached out they only reason they would tell me is that it was because of my XXXX report and that they had no control over closing my account but yet I still have 2 other accounts that are opened through them that I am behind on because Im going through a debt relief program. This card that they closed is not apart of that program so I have been making my payments. I have asked for my account to be reopened as this is going to affect my credit even more and they refused saying I could just open a new one. Not sure how they think opening a new credit card will help when they have already reported to my credit that they closed the account with a balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92505
Submitted Via: Web
Date Sent: 2024-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-26
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Purchases were made at XXXX XXXX XXXXXXXX XXXX XXXX, TN XXXX United States A credit card was opened to get the 12-18 months interest free on purchases made along with a {$75.00} statement credit for opening up a new account. After numerous attempts the interest free promotion has yet to be applied to my account. I have spoken to the manager of the store on two occasions and was told they contacted Synchrony about updating my account to show the promotional balance. I called Synchrony to confirm the purchases made were switched over to promotional balances. I was told that my promotional balances were switched over and would show up correctly on my next statement. That statement was issues on XX/XX/24. Promotional balances are still not reflected. I am being charged 29.99 % interest and I was incorrectly charged {$190.00} in interest on my previous payment of {$270.00}. My phone calls should be on record, the notes on my account will reflect the previous attempts to make the purchases show as advertised in the store listed above. The staff at this location made it known that this promotion would reflect upon opening my account. To date all the communication has either been a lie knowingly or unknowingly by XXXX XXXX XXXX and/or representatives at Synchrony. The balances need to reflect the promotional balance immediately and a credit for the interest charges credited to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37415
Submitted Via: Web
Date Sent: 2024-01-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am reaching out to file a formal complaint against Venmo and Synchrony Bank concerning a series of unauthorized transactions on my Venmo account ending in XXXX, which total {$1900.00} as of XX/XX/year>. Despite my persistent efforts and eleven separate attempts to have these fraudulent charges addressed, I have yet to see an adequate resolution from either institution. The persistence of these unauthorized charges is deeply concerning and undermines my confidence in Venmo Credit Cards and Synchrony Bank 's ability to handle this severe issue responsibly. The immediate correction of these errors is vital to the integrity of my financial records and my trust in the banking system. Each of my contacts with Synchrony Bank 's and Venmo 's customer service, fraud department, and fraud investigations team has failed to yield any progress, leaving me no choice but to seek external intervention. The lack of action on their part has not only been disheartening but has also negatively impacted my credit historya direct result of their failure in customer service and neglect of duty to their customers. As stated under California Penal Code 484e ( d ), unauthorized use of credit information is a severe breach of trust and considered a criminal offense. The ongoing inaction by both Venmo and Synchrony Bank to address and correct these charges is suggestive of a violation of this statute, demanding prompt and effective corrective action. Therefore, I respectfully implore the Consumer Financial Protection Bureau to step in and ensure that both Synchrony Bank and Venmo address this matter with the severity and urgency it warrants. It is crucial that : 1. A full reversal of all unauthorized charges totaling {$1900.00} on my account is enacted immediately. 2. A comprehensive correction of my credit report is undertaken to expunge all negative impacts resulting from this incident. 3. I receive both written confirmation and oral communication via phone from Synchrony Bank and Venmo Credit Card Services, confirming the removal of these charges. 4. A detailed explanation of preventive measures to be implemented is provided to protect against future fraudulent activities. Should this matter remain unresolved, I am fully prepared to pursue further legal action. I expect a swift and affirmative response from Synchrony Bank and Venmo Credit Card Services, and I trust that the Consumer Financial Protection Bureau will ensure that my financial wellbeing is not taken lightly. Thank you. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91006
Submitted Via: Web
Date Sent: 2024-01-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: In XX/XX/2024 I received a notice of " Important Changes to Your Account Terms '' from Synchrony Bank, the issuers of the Lowe 's store credit card. In addition to their already usurious 31.99 % interest rate on the card for carrying a balance, the company now wants to charge a {$1.00} " Paper Statement Fee '' forcing customers like me who prefer ( or for customers without internet access, need ) mailed paper statements. Internet access is NOT free and it is not currently universal whereas the USPS services the entire U.S.. One should not have to have internet access to avoid this fee. Mailing of bills is a normal expense in this industry ... companies should be able to incentivize customers to switch to emailed statements if they don't mind but companies should NOT be able to punish customers who either can not or prefer to not receive emailed statements. There is a lot of talk about " junk fees '' and this certainly seems a prime candidate!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48207
Submitted Via: Web
Date Sent: 2024-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-26
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XX/XX/XXXX I had a dental apt . for XXXX XXXX, I had informed them that XXXX XXXX would pay {$1000.00}. Upon reaching the Office, I reminded them again, upon seeing the dentist, I told him of the price, he laugh. after the exam, he put a hand on mine saying, you will have Cancer, if you don't change the metallic one in your mouth. with much convivences, I agreed, the prices and products were shown to me, from {$3700.00} - $ XXXXup. I choose {$3700.00}. I started calling my Bank for a Loan, but with his hand on mine he said their Interest will be high. And I have a Credit Card Co. that will charge much less. so they got the forms and I filled them out, and left with the papers, I received a call on their phone, confirming my information. XX/XX/XXXX I got the EOB from my Ins. it said i had gone on XX/XX/XXXX and XX/XX/XXXX. Making it {$3000.00}. I called the dentist and informed that he lied and I am canceliering the order, XX/XX/XXXX? XXXX, I requested a Dispute, XXXX XXXX 1st Bill came, I informed Synchrony Bk & CareCredit, that they are demanding their {$3700.00}. I said its a Scamming system, I did not get the item, they call & leave messages 38 times and about 20 on my cell, day and night. I spoke with a friend who said he had done it to her and she had to pay the {$4000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10954
Submitted Via: Web
Date Sent: 2024-01-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-26
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: As stated in my last correspondence, XXXX XXXX XXXX has obtained this account as a result of material misrepresentation, fraud, & Identity Theft pursuant to 15 USC 1681 a ( q ) ( 3 ) and IC 35-43-5-3.5 & IC 35-38-1-2.5. Synchrony Bank did not legally obtain my consent to sale, transfer, assign, or disclose any non-public personal information pertaining to this account with XXXX XXXX XXXX or any other third part as regulated by 15 U.S. Code 6802 of the GLBA. Additionally, Synchrony Bank failed to provide the consumer with FULL disclosure at the initial signing. Failure to provide FULL disclosure of material information that is known to be relied upon by the consumer is misleading, an unfair method of competition, and unfair & deceptive acts of FRAUD. When a person is defrauded into entering a contract, the contract is no longer enforceable, and the defrauded party may void the contract upon learning of the fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46375
Submitted Via: Web
Date Sent: 2024-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Was just notified from the Bank that if I did not go to paperless statements, they would begin charging me a what I consider to be a 'junk fee ' of {$1.00} per month anytime I had a balance of more than {$2.00}. This was a change from their initial terms and conditions from when I opened up the credit card account. I know the CFPB has made significant improvements in the industry regarding 'Junk Fees ' and wanted to call this out. I will go paperless because I have no choice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11563
Submitted Via: Web
Date Sent: 2024-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: Carecredit has engaged in deceptive practices by not affording my consumer protections for services not rendered. A merchant is using an in-enforceable contract to deny me a refund for services not rendered 0 % They wont process the refunds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A