Date Received: 2023-05-24
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XX/XX/2023 paid note to care credit and still showed late. XX/XX/2023 paid XXXX XXXX still showed late
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 393XX
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: Synchrony Bank is trying to collect on INTEREST. This is our 3rd time we have gone through Synchrony. The 1st 2 times, we paid the principal amount due each statement, which was the maximum posted on each statement received. So, at the end, we were left owing XXXX. On this 3rd time around, we had no idea it was not being done the way the first two were done on our statements received. They were NOT putting the principal maximum each month as our payment owed. Little did we know, this was being done this 3rd time around! Now, they are wanting us to pay INTEREST plus LATE FEES are now being generated. We've called, we sent a Certified Return Receipt LETTER twice, outlining all of this. We received one back Returned Receipt but not the 2nd one yet. Did this about 2 weeks ago, so they've had time to send it back. This is extremely deception to their customers to all of a sudden start changing the principal payment done each month to the minimum, and to try to collect more money from customers. Very dishonest. We paid monthly due each time and on time only for them to say we've been paying only the minimum, which is what they put on their statements. We will never do business with Synchrony again! It is the same thing that was done to students in college! Interest accumulating on top of itself. The representatives on the phone are understanding but they can not help customers with this so we are filing complaints now. It is not right to do this to good paying or even bad paying customers. We sent our normal payment in and wrote PRINCIPAL ONLY on it. Well, guess what, they did not post it as we asked. They applied part of it to INTEREST! This can not be right!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77498
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, OH, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA, XXXX RE : DisputedAccount-NoticetoFurnisher Hard Inquiry Dear Sir or Madam : I previously notified you that I am a victim of identity theft, and requested that you do the following : Close the unauthorized account remove any charges on the unauthorized account, and take steps to remove information about this account from my credit files. I still have not received written confirmation of these actions. As I stated before : I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or a account, and I request that it be closed immediately. Please send me written confirmation that I am not responsible for charges on this account appropriate steps to remove information about this account from my credit files. I have enclosed a copy of my FTC Identity Theft Report. Because the information you are reporting is the result of identity theft, and inaccurate you stop reporting this information to the CRAs, as directed by section 623 ( a ) ( 1 ) ( B ) of the Fair Credit Reporting Act, 15 U.S.C. 1681s- 2 ( a ) ( 1 ) ( B ). I ask that you take these steps as soon as possible. I also have enclosed a copy of the FTC'sNotice to Furnishers, which explains your responsibilities when reporting information to CRAs. Please this fraudulent information, investigate this matter, and delete any disputed items as soon as possible. Please send me a letter explaining your findings and actions. I am a victim of identity theft, and I am writing to dispute the following fraudulent charges on my account : Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I requested a IRA CD fund transfered into a 14 month cd to be distributed for 2024 in my Synchrony Bank account. Instead they put my funds into a 3 year cd. They admit it was their fault and that they have escalated their efforts to make the change whatever that means. I have been calling them weekly for the last 2 months to no avail. At the same time my wife XXXX requested them to send funds to an Anuity company and leave money in 3 different IRA CD 'S to be distributed in 3 different years. They sent all the money instead to the annuity company which those funds are now tied up. To with drawl these funds and to now send them back would cost us 9 % penalty. I'm sure their shoddy practices are hurting many more families then ours throughout the country.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63146
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I received notification that there was a hard inquiry on my credit report on XX/XX/ by XXXX XXXX ( BANK ). I called the SYNCB number and they were unable to find what a credit inquiry was requested and forwarded me to XXXX. XXXX said, before they could do anything further, that I needed to file a report with the FBI, who sent me to this website.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19146
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: On XX/XX/XXXX, I paid my Synchrony Bank ( Amazon Store ) card ( ending in XXXX ) balance in full, drafted from my XXXX XXXX XXXX checking account ( ending in XXXX ) for {$5000.00}. The following day on XX/XX/XXXX, Synchrony deducted {$5000.00} from my XXXX XXXX XXXXXXXX checking account ( ending in XXXX ) a second time. I reached out to Synchrony around XX/XX/XXXX to report the extra payment. The vendor reported a double payment ( the second of which was made at XXXX XXXX ET - my time ), despite a balance of only {$5000.00} on the account. I requested a refund of the extra monies deducted and Synchrony said a check would take 10-15 business days, USPS, no tracking was available. 15 business days later, in early XXXX, on XX/XX/XXXX I reached out to report the check wasn't received. They dispatched a new check " expedited '' and said it would be received in XXXX business days, still no ability to track the check ( even if I paid ) Today, I reached out XX/XX/XXXX and ask about what the next steps are if/when I don't receive the 2nd check and was told they would dispatch another. Again another 7-10 business days, again with no tracking. After I pushed back for 20+ minutes it was suggested a delivery attempt was made but the check was sent back ( the only signature option I am aware of with USPS includes tracking ) but some stuff to consider : 1. We use XXXX Mail which takes scans of all our mail as it passes through our local post office, no images have been captured of Synchrony communications or any unreceived mail. 2. We have cameras on the property that captures anyone who approaches any of our doors or rings the bell, no one from the post office has approached our door for a signature. 3. No notices to indicate an attempted delivery were left on the mailbox or on the door. As a result, I opened a dispute on the charge via XXXX XXXX XXXX. They reported it could take 45+ days and I may/may not receive a refund after that investigation. I do have chat logs for 2 of the 3 discussions with Synchrony Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: False statements or representation
Subissue: Impersonated attorney, law enforcement, or government official
Consumer Complaint: XXXX of XXXX XXXX contacted me, they explained for a monthly fee of XXXX to XXXX dollars they could settle my credit cards out of court. And my credit would be repaired. I signed a contract with them. They drew money out of my account until XXXX of XXXX. Then I started getting court notifications from credit cards, and judgements put on me. When I tried to contact XXXX they said they sold my contract to XXXX XXXX practice. Which I did not give my permission! XXXX XXXX sent me a form to act as my limited power of attorney. When I tried to get a hold of either company the numbers where disconnected or no one would ever answer. I've sent emails to both companies without response and I also sent a certified letter to XXXX. This was returned to me stating there was no forwarding address. I spoke to some of my credit cards and they said they never received anything from XXXX and the other credit card companies said they couldn't speak with me because XXXX was representing me. I do not know what to do now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 539XX
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I am writing to file a formal complaint against XXXX XXXX XXXX for multiple violations of the Fair Debt Collection Practices Act ( FDCPA ). Despite my attempts to address the issue directly with the agency, the following violations have remained unresolved : 1. Unauthorized Debt Acquisition : XXXX XXXX XXXX acquired a debt from the original creditor, Synchrony Bank, without obtaining my explicit consent. As per the FDCPA, it is illegal for a collection agency to acquire and pursue debts without the debtor 's consent. 2. Failure to Provide Verification of Debt : On XX/XX/2023, I sent a written request to XXXX XXXX XXXX, requesting verification of the alleged debt they were pursuing against me. However, the agency failed to provide any valid documentation or evidence supporting the existence and accuracy of the debt, as required by the FDCPA. 3. Ignoring Cease and Desist Instruction : In my previous correspondence with XXXX XXXX XXXX, I explicitly instructed them to cease all communication with me regarding the alleged debt until proper verification was provided. Despite this instruction, the agency continued to engage in collection efforts, disregarding my rights under the FDCPA. These ongoing violations have caused significant distress and have infringed upon my rights as a consumer. In light of these circumstances, I am seeking the following actions : 1. Investigation : I request that the Consumer Financial Protection Bureau ( CFPB ) conduct a thorough investigation into the actions of XXXX XXXX XXXX to determine the extent of their violations and hold them accountable for their non-compliance with the FDCPA. 2. Cease Collection Efforts : I demand that XXXX XXXX XXXX immediately cease all collection activities related to the alleged debt until they provide valid verification as required by the FDCPA. 3. Remedial Measures : I urge the CFPB to take appropriate measures to ensure that XXXX XXXX XXXX rectifies its violations, including but not limited to imposing penalties and sanctions as permitted by the FDCPA. Enclosed with this complaint, you will find copies of all relevant correspondence, including the written request for debt verification and the documented disregard of the cease-and-desist instruction. These documents serve as evidence to support my complaint. I appreciate your attention to this matter and your commitment to protecting consumer rights. I trust that the Consumer Financial Protection Bureau will take swift and decisive action to address these violations and provide me with a resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27610
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX XXXX is attempting to collect a debt that I do not owe. I took out a loan at XXXX XXXX and decided to not go through with the procedure. I emailed XXXX XXXX and received a email, confirming that the loan was canceled.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75228
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I submitted instructions to Synchrony Bank on XX/XX/2023 to close a certificate of deposit upon the maturity date, XX/XX/2023, and instructed Synchrony to move all the funds to my savings account. I asked for a confirmation no. but the rep who processed the instructions gave me her ID # XXXX instead, stating the Bank did not have a confirmation no. On XX/XX/XXXX, the XXXX proceeds had not moved to the savings account and when I contacted Synchrony, a rep told me that transferring the funds, internally, from the XXXX into the Synchrony savings account requires 5 - 10 days. This was never stated previously. I expected access to the funds on the maturity date and planned to move the funds to another bank with a better interest rate ; however, the funds can not be transferred to another bank unless the funds are in a savings or checking account. ( an ACH transfer to another bank can not be done from the XXXX account directly. ) There is no legitimate reason for holding the funds for 5-10 days before an immediate transfer internally from the Synchrony XXXX account to the Synchrony Savings account. although it continues to hold the funds, Synchrony does not pay interest, yet holds the funds for several days and uses the money without paying interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93710
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A