Date Received: 2023-07-26
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I had XXXX total accounts with synchrony bank, XXXX or which were closed without notice to me, I had no balances on most of them, what remained was residual interest. Ive had several of the cards for a few years, the total limits exceeded XXXX XXXX and were closed because I am a credit risk. They however just approved limit increases on them, so Im confused on how they can close accounts across the board with no notice when there is no plausible reason. Upon reaching out to them, they asked if I would like an action report filed and that was the only response they had beyond reading me a supposed letter that I have yet to receive from them. I feel that this activity should be looked into, as it can cause serious detrimental effects if left unchecked. I even manage a branch of one their affiliated cards they closed of mine, I will make sure I dont recommend it to anyone again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 65721
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I requested my JCPenney card statements from the last two years several times, this was done for legal purposes. I was told that I will receive them in 14 days. I never received my statements and I requested them again. I spoke to a manager from synchrony bank on a recorded line who stated that I would receive them but I still have not received any of them. I requested the same for the third time asking the company for an expedited delivery because I need them ASAP for legal purposes and they want me to wait 19 more days. That is imposible and it will affect me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60660
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: On or about XX/XX/XXXX of XXXX, I received a phone call from Synchrony Bank that I owed them {$320.00}. I explained to them that I had paid the remaining balance on that account back in XXXX of XXXX and closed the account. The account was taken out by my wife around XXXX and upon her death on XX/XX/XXXX I had made every attempt to clear out any balances and accounts that she may have had. I called Synchrony Bank on XX/XX/XXXX and made 2 payments by phone. One payment was for a monthly payment and the second payment was also made on XX/XX/XXXX for a payoff balance on the account and to close the account. That was the last time I had any contact with Synchrony Bank. I remained at my home until I had sold it in XXXX of XXXX. I moved to another town and had all of my mail forwarded to my new address. During this time I had not received any correspondence from Synchrony Bank about any outstanding balance due. It wasn't until XX/XX/XXXX that I had received a phone call from Synchrony Bank saying that I owe then {$320.00}. I told them that they were wrong because I had payed off the balance and closed the account back in XXXX of XXXX. They have continued to send me letters demanding that I pay them the money. I have also received letters from a collection agency as well. I have been in constant contact with them trying to get this issue resolved, but after sending them proof of payments on the account in question they still demand that I pay them or they are going to report me to all of the credit reporting agencies for non payment. I have sent them and the collection company proof of payment 3 times. I also found that Synchrony Bank waited 6 days to process an ACH payment, which if processed at the end of the work day would have shown that the payments were made in full to the account. By them not processing the payments until the XXXX of XXXX, they may have caused the account to get charged additional interest which it shouldn't have been charged. The amount was for {$46.00} but because they never sent me a bill or made any attempt to contact me for over a year and a half, the amount grew to {$320.00}. This is an error on their part and I or any other consumer should be forced to pay for their people making a mistake. Why is it so hard for a Bank to admit that sometimes they do make a mistake and fix the problem? I am forwarding a copy all of the letters and all of my proof that I have paid my debts and that I do not owe them anything.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 383XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Lowes Credit Card. Back in XXXX XXXX XXXX I was late with a payment because I never received the bill. On XXXX XXXX XXXX I called to see if they would waive the late fee of {$40.00} which they did. Since this date, the {$40.00} was never removed and it is accruing interest of {$2.00} each month. In XXXX XXXX XXXX, I called them and they refunded {$40.00} plus {$4.00} and then charged me another {$2.00} for XXXX and XXXX. I called again in XXXX and only refunded me {$2.00} on XX/XX/XXXX and charged me another {$2.00} on XX/XX/XXXX. On XX/XX/XXXX, I spoke with an account manager, XXXX who assured me this would be taken care instead they deducted the {$44.00} plus {$6.00}, and then re-added the {$44.00} on the same day I called and another {$2.00} on XX/XX/XXXX. In XXXX, I spoke with another account manager, XXXX, and also assured me that this error would be corrected. As of today, I received the XXXX statement and they deducted the {$44.00} plus {$2.00} but it is still being carried on my account summary and accruing interest. No interest and no late fee should be showing on my account summary nor should it be on the bill since they waived it in XXXX of XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02144
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Multiple unauthorized inquiries on being reported on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21122
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Communication tactics
Subissue: Called before 8am or after 9pm
Consumer Complaint: I was called at XXXXXXXX XXXX. I also received multiple texts which I opted out of. I'm a XXXX XXXX who is in all time zones and I sleep at different hours. I could not convey that to them. They would not admit to what time zone they were calling from. My payment was made 5 days early. This was Synchrony Bank over {$34.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97045
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I completed a purchase with the retailer XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, FL XXXX. The retailer advised me that they are having a problem placing a purchase on my Synchrony Home Credit Card issued by Synchrony Bank. Currently, the account is showing available credit of : {$8600.00} as of XX/XX/2023. Specifically, the purchase amount is : {$7500.00}. Therefore, on XX/XX/2023 at or about XXXX XXXX, I utilized the " chat '' function of the business Synchrony Bank through a website maintained by the business. The chat session ID is : XXXX, the employee was listed as XXXX. I have placed an arrow and underlined the relevant information. The employee confirmed the following : " Thank you for waiting. Upon checking XXXX XXXX XXXX accepts Synchrony Home Card ''. Additionally, the employee stated : " That is correct there shouldn't be any problem on your card. It may be their terminal that would have the problem ''. Also, for the record, since opening this account, I placed an {$8000.00} flooring purchase that was paid off during the promotional period and numerous other small furniture purchases. All of my purchases on the account have been paid in full during the promotional period. I have included on this complaint the chat session and a printout from the Synchrony Home website showing the merchant is an authorized retailer accepting the card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I opened a Lowe 's credit card when making renovations on my kitchen. Although I quickly paid off a large ( $ XXXX ) balance and the parent bank ( Synchrony ) showed my payment as having cleared on XX/XX/2023, the bank is still reporting the balance as outstanding as of XX/XX/2023. The bank representative said this is because this is a new account and the bank will take up to 20 days for " processing. '' As a result, my credit score has fallen from XXXX to XXXX even though the lender has now had my funds for XXXX days. This is absurd.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: My complaint is an umbrella complaint about consumer credit card rates across the board. Companies like XXXX XXXX XXXX XXXX Synchrony Bank, XXXX XXXX XXXX XXXX, and ESPECIALLY XXXXXXXX XXXX are charging way too much interest on consumer credit cards. For example, I have a XXXX branded XXXX from Synchrony bank. When I got the card, I had a credit score of less than XXXX. The interest rate was XXXX XXXX. However, I have had the card for more than two years, I have had 100 % on-time payment history, up to and including making extra payments. However, last month, I discovered that my rate has jumped to XXXX %. My credit score has gone up to XXXX and back down under XXXX in the past year due to high utilization. However, my credit is now back up over XXXX with XXXX and XXXX ( BOTH of whom are still using the OUTDATED and OBSOLETE XXXX XXXX credit scoring system instead of the XXXX XXXX or upgrading to the more ACCURATE XXXX XXXX XXXX ) and XXXX with XXXX. Yet, Synchrony still raised my rates. I understand between XXXX XXXX and XXXX XXXX for fair credit, which is where mine fall. I understand a XXXX XXXX cap and an annual fee for bad credit. However, XXXX XXXX is absolutely UNACCEPTABLE for any situation, regardless of credit scores. And the fact that my history shows 100 % payment history and paying MORE than the minimum payments each month should be taken into consideration by all companies. Furthermore, with the economic depression created by covid, multiple layoffs, and people trying to get back on their feet, and improving repayment histories, the US Treasury needs to CAP the amount of interest that credit card companies can charge on unsecured debt to XXXX XXXX or less and secured debt to XXXX XXXX or less, and make the cap retroactive, and direct these companies to credit their customers with a calculated difference of interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 262XX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX XXXX stated on my credit report my in the comments Payment after charge off/ collection Settled -less than full balance. On XX/XX/XXXX XXXX stated in comments Account legally paid in full for less than the full balance. on XX/XX/XXXX XXXX stated in comments Settled accepted on this account Paid charge off and I have a Derogatory mark for XXXX. this is an error please remove this from my credit report. I spoke with SYNCB/ Care Credit and they refused to do anything about it. They also charged me another fee of {$200.00} in which I paid so they would remove in fear that they would not remove. I was not aware of my rights and they took advantage of me. I would like to be compensated for this. This is not fair. This has caused me much frustration and anxiety. I was not able to get a loan for my business as a result of this error. I deserve to be compensated for this mistreatment
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48439
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A