Date Received: 2023-10-19
Issue: Didn't provide services promised
Subissue:
Consumer Complaint: Dear XXXX XXXX, I am writing in further response to your letter dated XX/XX/2023, regarding accounts ending in XXXX and XXXX. While I appreciate you taking the time to respond, I believe there are certain XXXX XXXX XXXX and federal regulations that require you to provide validation and accounting of these accounts. Pursuant to the Uniform Commercial Code ( UCC ) 3-501 and 3-505, as the account debtor Synchrony Bank is obligated upon presentment to provide validation and evidence of the accounting and status of the loans, or otherwise provide notice of dishonor. Furthermore, under 16 CFR 433.2 of the Federal Trade Commissions Holder-In-Due-Course Rule, Synchrony Bank must provide notice to the consumer of any assignment or sale of the debt and preserves the consumers rights to demand documentation and proof of claim from the original creditor. Bear in mind that my financial instrument was securitized via Synchrony Card Issuance Trust. Your XXXX XXXX XXXX XXXX XXXX has a fiduciary duty to shareholders as trustees of the Trust, thus must uphold UCC servicing laws. As per 12 CFR 226.17 of Federal Reserve Regulation Z and 12 CFR 1022.121-1022.122 under the Fair Credit Reporting Act, I demand a full verified accounting of the current balance owed, as well as documentation fulfilling the error resolution and loan record furnishing requirements for any account information furnished to credit bureaus or third parties. Additionally, pursuant to UCC 9-210 Synchrony Bank must provide an accounting of the unpaid indebtedness for these credit agreements secured by collateral. In summary, failure to provide the requested validated proof of claim and accounting of the status and payment history for these accounts constitutes breach of Synchrony Banks legal obligations under the stated federal and uniform commercial statutes. Additionally, 673.1041 of the UCC preserves my rights to discharge debts through alternate forms of payment. Any 1099-C, 1099-OID, or 1099-A forms Synchrony Financial files with the IRS regarding my account must also be provided to me as the consumer for accurate tax reporting, for any canceled/discharged debt over {$600.00} ( per IRS rules for Form 1099-C ). Failure to provide these forms constitutes as tax fraud. I am requisitioning valid proof of the claim notarized under penalty of perjury of the accounting on the public and private side of my account. As asserted in my previous letter, UCC 3-601 preserves your rights as original creditor to collect on or settle these accounts regardless of their charge-off status. Thus, I formally request settlement and closure of these accounts by payment to your institution, as the originating creditor and security holder. Please confirm within 30 days your willingness to accept payment and validate these debts under the required commercial laws. Regards, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Advertising
Subissue: Confusing or misleading advertising about the card
Consumer Complaint: Amazon promo for XXXX dollars off cart. prime days. Secure card application in offer. No secure card option in process. Negative score impact in denial on regular cards. Which I didn't expect approval on No discount. No option for secure as promised. Bait and switch with consequences to my credit history and score. No discount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 546XX
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XXXX I received a letter from the bank informing me that a unauthorized charge of {$12000.00} on my store credit card was as I stated a fraudulent transaction and that I was not responsible for the transaction. The bank stated that the findings would be conveyed to XXXX different credit bureaus. But the card issuer did the opposite. They reported me as late to the bureaus, and opened additional accounts transferring charge from XXXX account to another. As a result, I lost XXXX points off my credit score on XXXX of the reporting bureaus. So, I opened a dispute with the XXXX bureaus. XXXX of the XXXX bureaus removed the negative information, but the other XXXX have not. I've done the following with no results : Contacted the card issuer whom promised me that they reported positive information in my favor to the Credit Bureaus. I've filed multiple disputes with XXXX bureaus with evidence/exhibits and applicable laws attached. But the bureaus just close the disputes stating that my file is updated ( XXXX of the bureaus demoted my score by XXXX points as a per the update ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27804
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I have an Ashley Furniture store card thru Synchrony Bank. I made various purchases on my card with minimum payments of around {$180.00}. I pay XXXX XXXX monthly. XXXX charge made for {$580.00} or so for XXXX year of deferred interest expired in XXXX or XXXX. I was charged {$200.00} of interest. I thought my excess payments and allocated payments would have covered it. I called and spoke to a representative and supervisor. I was told {$260.00} still remained. I asked if I could just pay the {$260.00} and get the interest adjusted. I was told no since it was over 30 days. This is very unreasonable and questionable since my excess payments should have resolved. I paid {$260.00} on my card on or about XXXX. I am requesting adjustment of interest for {$200.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43537
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: A promotional purchase was made on XX/XX/2023 for {$6900.00} for a 24 month promotional deferred interest with XXXXSYNCHRONY CAR CARE. Monthly payment options were discussed at the time with a XXXX representative that monthly payment amounts would be approximately {$290.00} per month. Synchrony monthly statement was issued on XX/XX/2023 with the minimum payment of {$340.00}. Synchrony customer service explained that this was calculated at 5 % of the outstanding balance, It also stated I agreed to the terms and conditions of this purchase. I was never given this information at the time of purchase. The higher minimum payment is unexpected and does create a hardship on my monthly budget since I am on fixed income and not employed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 131XX
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Lowes Synchrony Bank Missing payments Made payments with online Banking with XXXX {$110.00} Issued on XX/XX/XXXX {$900.00} Issued on XX/XX/XXXX Send all documents to Lowes Synchrony Bank copies of checks front and back Letters from XXXX stating payments was made Copies of XXXX statements showing payments to Lowes As well as an Affidavit from XXXX to be filled out if payment was not received but Synchrony Bank refused to fill out. I have received credit and had it reverse about five times. This is my second complaint on this matter
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32708
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have tried repeatedly to set my account up online so that I can set up AutoPay, so that the payment is made on time and I don't have to remember to try to call them when I can make it home from work. I've called the number it shows on the screen to call so that they can figure out why the card I have has a number that the system doesn't recognize as being a valid account number. While I am on the call at the number shown on the screen, they tell me that it is a problem with Synchrony Bank and then they connect me to them. While I am on the phone with someone at Synchrony Bank, they tell me that the problem is with PayPal and connect me with them. This goes on and on until I get tired of trying and being on HOLD that I hang up. This has been going on for several months and I can't afford to have late payment charges because I can't access my account online and am too busy trying to work and take care of my Mother who is suffering from XXXX. I don't know who is supposed to be able to fix my account, but I am going to assume that it would be Synchrony since they are the issuer of the card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 409XX
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Since XXXX of 2023, Synchrony Bank has been destroying my credit by closing nearly every single account with their bank. Every account was in good standing and I have not missed a single payment. My income has increased significantly, and I have been able to pay off a lot of debt. Apparently this XXXX them off, because Synchrony FALSELY and FRAUDULENTLY claims on their " closure letters '' that I have " lack of real estate secured loan information. '' As I have verified with my mortgage company and all three credit bureaus that my mortgage, is in fact, being reported on my credit files.This means that they have committed fraud in sending these letters. They also claim an unpaid collection. This collection account that is listed is not mine, and is in the process of being removed. This collection was on my report when I applied for the accounts that they have closed. I have since had several false collections removed, and was able to increase my credit score significantly from this, until Synchrony started closing accounts- some without any notice until I was at the cashier 's stand and was embarassingly told my account was closed. Synchrony has also been pulling my credit report approximately every two weeks. WHY? I did not authorize this. No bank on earth needs to pull their customer 's information that often. It appears that they are hunting for something there, but what, I do not know. Perhaps they want to verify that the damage to my credit is complete so that they can sing and dance on my credit grave for their XXXX poor business practices? Who knows? My credit scores have now dropped nearly XXXX points due to their false and fake reasons for closing my accounts that were in perfect standing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49505
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I made a purchase using the XXXX 's XXXX XXXX XXXX XXXX XXXX credit card on XX/XX/23 for {$1400.00}. It was set up for paperless statements, and the first statement went to spam and I missed it. I logged in to check on when the payment was due on XX/XX/23 and saw I had been charged a late fee. I called and explained, and the late fee was waived. I searched the entire website to try and find auto payments and alerts to avoid this problem in the future. There were no options available on the website for this, so I set up manual monthly payments in the amount of $ XXXX, well above the minimum payment due. My error was that I set the first payment for a month out, which was 5 days after the due date each month. I thought I had set everything up correctly. I went to the website today to check the balance, and saw that I had been charged {$41.00} in late fees and {$2.00} in interest charges every month since May. I never received a late notice, either written or email, and the statements for this account went to a spam/junk folder. I feel the website is intentionally set up in such a way as to deter customers from protecting themselves from late fees and interest charges by not making the auto pay and alert/notification options available. When I contacted the company to explain what happened and ask them to waive the late fees, they refused. I am out {$210.00} in late fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97702
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: An unauthorized address change was made on my credit card. Then an unauthorized charge was made. I called the credit card company and the address was changed back to my address. The credit card was canceled and a new card was issued. Checked my credit report and this new address ( out of state and unauthorized ) was listed on my report. Filed an account alert on all 3 credit companies and was advised to file on this site also.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 779XX
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A