Date Received: 2023-10-16
Issue: Struggling to pay your bill
Subissue: Filed for bankruptcy
Consumer Complaint: Recently, there was a scammer who was trying to scam me by sending money to random people that I do not even know. With that, they charged me XXXX and even more out of my credit card, and I tried filing a case with the company but they closed the case so quickly that there wasn't enough information. My credit card company is Venmo, but the bank being linked to them is XXXXXXXX XXXX. The scammer had asked me to send money like from XXXX XXXXXXXX towards the end of the month. XX/XX/2023 TO : XXXX XXXX AMOUNT : {$300.00} XX/XX/2023 TO : XXXX XXXX AMOUNT : {$200.00} AMOUNT : {$200.00} XX/XX/2023 TO : XXXX XXXX AMOUNT : {$300.00} XX/XX/2023 TO : XXXX XXXX AMOUNT : {$500.00} XX/XX/2023 TO : XXXX XXXX AMOUNT : {$700.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11220
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I did not authorize company to run my credit this is fraudulent 15US CODE 1681c2
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28144
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I called to ask for the best interest rate on both cards and was told they could not offer me a better rate. Was going by market value. Which I find very unacceptable. With the interest rate I am being charged I will never pay off these cards. This bank takes half of the payment in interest. I just want to verify that this bank is not using fraudulent practices with interest rates. That they are being honest in charging me this interest rate on both cards.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I am writing to request that your agency complete a thorough investigation of the practices of Synchrony Bank. This company has repeatedly resorted to closing out credit accounts on my credit profile as well as, reducing the credit limit on several store credit cards all which creates a negative impact on my credit profile. I currently maintain 6 credit store accounts with Synchrony Bank, on speaking with their representative over the phone to understand why this has happened, the letter they are stating was sent out to me which never arrived at my mailing address, the contents of the letter is not making sense, because if it is my credit assessment that has caused them to close an account why did they not close all accounts. I maintain all my accounts with on-time auto payments and even {$0.00} balances. Synchrony Bank maintains too much of a prowess in the retail industry as they are the the bank that manages most store credit cards, their monopoly-like operation and practices need to be addressed as they are affecting the credit profile of many of my colleagues, who have similar complaints. Synchrony Bank has closed account ending XXXX XXXXynchrony Home card and has lowered my credit from {$600.00} to {$100.00} on account ending XXXX XXXX XXXX XXXX XXXX All these unfair practices being done I was never properly informed, as no correspondence was ever sent out to me. I currently maintain credit cards for several years now with major banks such as XXXX XXXXXXXX XXXX, XXXX XXXX, XXXX, and I have never encountered these types of issues with these banks. So please, let me understand exactly what type of system they are using different from these major banks in their business practices and also if these practices are warranted on the consumer. I look forward to hearing from you on this matter, as I take great pride in maintaining a good credit profile.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30052
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: i just got of the phone after i sent letters asking for my account to be updated but I got the runaround, they have not updated my info to the correct status if been months I have disputed with them to no avail, and late payments on my report they refuse to remove! I need the cfpb to help them comply with the Law! XXXX XXXX and XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32811
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I utilize the care credit card from Synchrony Bank and i use it to buy new eyeglasses when i need them. Its very convenient for me to get to eyeglasses without coming up with XXXX. Their main reason for my credit decrease was my credit, I've always paid on time and if i was a little late i would let them know. Ive always kept my credit with them in good standing. I think Synchrony bank is discriminatory towards people in certain income brackets
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 575XX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have been a XXXX XXXX XXXX' member with Amazon for a number of years and applied and received an Amazon CC through Synchrony bank. I have noticed that when I have used the Amazon CC to pay for a product and subsequently returned that item to Amazon and requested that my original payment form be credited, that instead of crediting the Synchrony CC account, Amazon instead issues a credit that can be applied to future purchases. While they do honor this credit, until I do use the credit for a purchase, I have essentially given Amazon ( a multi-national, multi-billion dollar company ) a de facto interest free loan. Not only that, if I carry a balance from month to month, I would have been paying interest on a loan that I was forced to give to a multi-billion dollar corporation. While I have filed a singular complaint, there are probably millions of people that experience the same without giving it a second thought. I would think that this type of transaction is unethical and I can not think of a scenario where it would be legal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97140
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I have a PayPal credit account, in which the terms are, no interest on purchases of $ XXXX if they are paid off within 6 months. In XXXX, I was notified that I'd be charged interest on the full purchase amount from a vendor ; I knew that was wrong because I had already returned a portion of that purchase. I contacted customer service, they said I was right, they hadn't applied the return to that purchase, and so they would escalate it and have it fixed by the time my bill was due. That day came and went, and they did charge me the interest. I called customer service again, and I was told that the last representative hadn't fixed it, but now it would be fixed. Now it's almost XXXX and the interest is still there. I've contacted them XXXX separate times about this. I would suggest to anyone with paypal credit to comb through every statement, they don't seem to know what they're doing, and they try to find tricky ways to make money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I had a consolidation loan through XXXX which included my Synchrony/XXXX XXXX card . The account was paid off, resulting in an overpayment to XXXX XXXX/Synchrony in the amount of {$62.00}. On XX/XX/23 I called Synchrony who verified I was due the refund and submitted it for me. In XX/XX/23 I called XXXX XXXX/Synchrony bank back as I had not yet recieved my refund check as promised. I was transferred to the XXXX XXXX complaince team ( XXXX ) and spoke with XXXX. She stated the refund of {$62.00} was approved on XX/XX/23 and the " check was in the mail ''. On XX/XX/23 I called back the compliance team and spoke with XXXX who stated he did not see a check going out to me nor was I due a refund, even tjhough it was previosuly confirmed AND XXXX XXXX sent me a letter showing the overpayment! He said he would have to transfer me to a manager, the number he transferred me to no longer in service ... '' the # you dialed is no longer available ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33020
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I tried to cancel a month to month membership with XXXX. I called the XXXX NJ location in XXXX where I purchased the membership for my grandson for XXXX. I was told I couldnt cancel it there because at the time there was no head manager. I cant remember his exact title. I was told I could go to another location but the closest one is a half hour away. I called their customer service number and they told me I would have to print out a form ( I dont have a printer ) and mail it to them. At that point I reported my Venmo credit card lost in order to get a new card number believing this would stop the charges. On XX/XX/XXXX I saw a pending charge for {$47.00} from XXXX. I called Venmo and told them I have a new credit card so how could I get charged when XXXX doesnt have the number. I was told because it had been a recurring charge I still had to pay it unless the merchant stopped charging my card. I told them this was a month to month charge and I tried to cancel with the merchant. The Venmo supervisor kept calling it a subscription and I kept correcting him explaining it is a month to month payment, the merchant has no paperwork authorizing this payment for a specified time period and they had no right charging a card that the merchant was never authorized to use. They told me basically too bad and I would have to keep paying and disputing the charges until the merchant stopped charging my card. They also informed me that I may not win the dispute. I realize that the credit card company gets a percentage of every charge so they have a financial interest in continuing to process these charges. I feel this is a fraudulent practice and payments should be stopped if the merchant doesnt have the new card number. This practice should be illegal for credit card issuers or they should have to stop the payment once they are notified by the customer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07013
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A