Date Received: 2019-12-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Obtained payoff quote and their procedure from Specialized Loan Servicing on how to payoff the balance of my loan. Mailed by priority mail XXXX a cashier 's check from XXXX XXXX XXXX for {$680.00} which a copy of the cleared check from XXXX XXXX shows it was received by SLS XX/XX/19 by XXXX 6. The payment was due XX/XX/19. Continued daily follow up with SLS since XX/XX/19 shows they have never posted this payment to my account indicating payment in full. 3 emails sent, 1 fax sent and confirmed, 10 phone calls all multiple requests only results in extended hold times and no results. I request that my account reflect paid in full as they have the money received in a timely manner and that all liens and paid in full paperwork be completed indicating no derogatory reflection on my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76001
Submitted Via: Web
Date Sent: 2019-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized Loan Servicing is currently attempting to commit fraud against me concerning my mortgage. On XX/XX/2019, following an appeal for loan modification, Specialized Loan Servicing extended a modification offer to me for my property located at XXXX XXXX XXXX XXXX, XXXX, FL XXXX with the stipulation of timely making 3 modified monthly trial payments beginning XX/XX/2019 with 2 additional payments due on the XXXX of XXXX and XX/XX/XXXX, which I have now officially and properly complied with. Following the written procedures in the trial period modification plan agreement offered to me by Specialized Loan Servicing LLC, I submitted my 1st trial payment timely to the address specified in the amount and form requested according to the agreement. However, the payment was improperly returned to me. After contacting Specialized Loan Services by e-mail to notify them of the error, I then sent a double payment on XX/XX/2019 to cover the XX/XX/XXXX payment that was improperly returned. To my further dismay, the double payment sent timely to the designated address in the proper amount and form according to the trial period modification plan agreement for the 2nd trial payment due XX/XX/2019 was also refunded within 5 days of submitting it. I once again, immediately contacted SLS by fax this time to notify them of the error. Now, a 4th payment that was also properly and timely made that was due on XX/XX/2019 has improperly been returned. I accepted the terms of the trial period modification plan when I submitted the 1st trial payment appropriately in compliance with the terms of the agreement which definitely do not include a requirement for funds in the form of a certified check contrary to what one of Specialized Loan Services ' representative attempted to tell me. I do have a copy of the proposed trial modification plan I entered into and nowhere is that a stipulation. They may not retroactively change the terms of the agreement once it has been entered into and payments are being made as requested. As of the date of this letter, I have officially and properly completed the terms of the trial modification period, so the modification must be made permanent. However, Specialized Loan Services is not complying with the modification agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32828
Submitted Via: Web
Date Sent: 2019-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have been since XX/XX/2019 requesting to have a mortgage through Specialized Loan Servicing be reported correctly on my credit bureau. I have disputed this several times with all parties and to date this is still reporting illegally and incorrectly. I'm in a back and forth between XXXX and SLS about the final status of this mortgage. SLS responded to cfpb in writing that they have instructed all credit bureaus of a paid in full on this account and to date it has not reported that way on my credit bureau. I paid a mortgage off in full and its being reported " settlement '' or less than full balance. When I called XXXX they ask if the sale was a short sale, I told them absolutely not. They said SLS was still reporting account as a short payoff of!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90713
Submitted Via: Web
Date Sent: 2019-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Prior complaint # XXXX. Contacted you twice already and SLS wanted 60 days to fix this problem. Everything 's on computer so why 60 days. They gave a fax number. I faxed my bank statement reflecting the XX/XX/2019 payment they did not record and lost and then reported us late from then on wrecking our credit. They said they wanted the entire statement not just the page, so I faxed that and then even though I have confirmation, they say they did not receive it. THEY NEED TO BE PUT OUT OF BUSINESS! I am current. I have confirmation of payments for XXXX and XX/XX/2019. When I tried to pay the last one online it would only allow a double payment so I usps priority it. My husband is a veteran and we are senior citizens. Today, XXXX eve, we received a letter saying we are in default, owe XXXX, and ready for foreclosure. WHAT ARE THEY DOING WITH OUR MONEY? CAN YOU PLEASE, PLEASE HELP! I am sick from this. Thank you. Attaching both letters and both statements received today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am a XXXX year old male living in Massachusetts with my wife, and XXXX children. I have been unemployed since XX/XX/XXXX. My wife works 32 hours a week and we have been struggling to keep up with our bills. In XX/XX/XXXX, we began to find we could not cover our monthly mortgage payment. Our home lender at the time, XXXX XXXX, approved a temporary mortgage forebearnace till XX/XX/XXXX or until I got a job. However, they sold my mortgage to Specialized Loan Serving in Colorado in XX/XX/XXXX. This company has been extremely difficult to deal with. They frequently do not answer when I tried to contact them during weekly business hours. They frequently call me leaving harassing messages that I am delinquent on my loan and have sent me several letters in the mail saying I am delinquent on my loan and they are going to foreclose on my home, only to send me another letter the following week saying " we inadvertently send you a notice of intent to foreclose, please disregard ''. They also said I owed over {$18000.00} which I do not believe is correct as 7 months of mortgage payments would be around {$7000.00}, plus any late payment or other fees.This has caused my wife and I much distress, and contributed to exacerbating some health concerns we have. I now have found a job and will start the end of XX/XX/XXXX. However, when I contacted Specialized Loan Servicing to inform them I had found a job and could begin making my scheduled monthly payments in XX/XX/XXXXbut needed a loan modification to arrange to pay off the 7 months of monthly mortgage payments I was excused form under the forebearnace, they would not talk with me. The said I needed to fill out a loan modification request form on their website and submit it. They said it would not be reviewed for 30 days and then a decision would be made after that. By that time, my mortgage forebearnace would be over and they could try to foreclose on my home even though I now have a job and want to resume my payments. I feel that this is unfair after XXXX XXXX gave me the mortgage forebearnce in good faith with the understanding that I could then begin to pay my mortgage payments when I did get a job and work with me to do a loan modification to arrange to pay the past amount due.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01826
Submitted Via: Web
Date Sent: 2019-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had Home Equity Line of Credit with XXXX XXXX XXXX which was modified on XXXX. On XX/XX/XXXX I received a letter from XXXX XXXX XXXX notifying me my loan was sold to Specialized Loan Servicing. On XX/XX/XXXX I received a letter from Specialized Loan Servicing notifying me of the transfer of the service of my loan to them. I received a statement dated XX/XX/XXXX for my first payment with an interest rate of 2 %, that is the interest the loan had with XXXX XXXX XXXX. I did not received an statement for XXXX, when I check the Specialized Loan Servicing website it showed my payment to be {$140.00}, which was the right amount with an interest rate of 2 %, which I made on XX/XX/XXXX.On XX/XX/XXXX I still have not received an statement, I went on the website and it showed my payment for the month of XXXX to be {$340.00}. I called customer service and was told my loan had a variable rate. My loan had a fixed rate of 2 % until XX/XX/XXXX, and after that a fixed rate of 4.25 % .On XX/XX/XXXX I called XX/XX/XXXXXXXX XXXX and they faxed a copy of my note to Specialized Loan Servicing, I also emailed a copy of my note, and sent it by regular mail USPS , and also send a letter requesting Specialized Loan Servicing to send me a copy of any and all documents they had to determine the interest rate of my loan.As of today XX/XX/XXXX I have not received any documents. On XX/XX/XXXX I checked the website again and the amount was still {$340.00}. I called customer service and was told they received my loan documents but did not know why the payment due still showed {$340.00}. I sent a payment for {$150.00}, which is more of what the payment should have been on XX/XX/XXXX and it was cashed on XX/XX/XXXX. On XX/XX/XXXX I called customer service again and asked to speak with a supervisor, was told none was available but I will get a call back, I did not received a call back. On XX/XX/XXXX I called customer service and asked to speak with a supervisor, was told none was available and I was going to get a call back. I did not receive a call back. On XX/XX/XXXX I checked the website and it shows I owe {$520.00}. I called customer service and was told the amount is {$190.00} from XXXX ( the {$340.00} minus the {$150.00} payment I made ) and {$320.00} for XXXX.I asked to speak with a supervisor and again was told none were available and I would get a call back, I requested a copy of the phone conversation since it was being recorded but was told I could not have a copy since it was an internal document, also I asked for a phone number for headquarters and was told the company headquarters was in XXXX. Specialized Loan Servicing bought the loan from XX/XX/XXXXXX/XX/XXXX XXXX with a fixed rate, they can not change the terms of the loan. Please I ask your assistance with this matter, I do not what else to do. Thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91730
Submitted Via: Web
Date Sent: 2019-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have paid my mortgage on time. The servicer SLS has refused to accept proof of payment. I have mailed proof of payment through the postmaster and also spent hours on hold to get a fax number ( as they do not accept emailed copies of proof of payment ) I am in the middle of refinancing another loan into my name. They have now reported me 30 days late and this is affecting my credit score. It appears I have little recourse to the large banking institutions and I have no where to turn. I hope you can assist in resolving this matter. The lock rate fee is escalating on the refinance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85142
Submitted Via: Web
Date Sent: 2019-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: DEAR CFPB : THIS IS A VERY SERIOUS LEGAL COMPLAINT INVOLVING A MORTGAGE COMPANY, SPECIALIZED LOAN SERVICING, LLC AND A TRUSTEE THAT WAS APPOINTED TO SELL A HOME IN A DIVORCE CASE. THE MORTGAGE COMPANY VIOLATED MY RIGHT TO PRIVACY BY GIVING THE TRUSTEE CONFIDENTIAL INFORMATION. THE TRUSTEE WAS WORKING AGAINST MY BEST INTERESTS TO HER FINANCIAL GAIN. THE MORTGAGE HAS VIOLATED FEDERAL PRIVACY LAWS AS WELL AS ACTING IN BAD FAITH AGAINST ME AS THE CUSTOMER. THE MORTGAGE COMPANY ACTUALLY SENT THE TRUSTEE DETAILED TRANSCRIPTS OF PRIVATE PHONE CONVERSATIONS THAT I HAD WITH THE MORTGAGE COMPANY IN DIRECT VIOLATIONS OF MY ORDERS NOT TO DIVULGE ANY INFORMATION. THE TRUSTEE IS CURRENTLY BEING INVESTIGATED BY LAW ENFORCEMENT AND THE XXXX COUNTY MD STATES ATTORNEY. THE ATTORNEY GRIEVANCE COMMISSION HAS ALSO OPENED AN INVESTIGATION. THE ATTORNEY IN QUESTION IS XXXX XXXX. I HAVE ALSO INVOLVED XXXX XXXX, WHO IS AN ATTORNEY WHO WORKS FOR THE MORTGATE COMPANY. I WOULD LIKE TO INITIATE A FORMAL INVESTIGATION AGAINST THE MORTGAGE FOR VIOLATIONS OF PRIVACY, AND WIRE FRAUD.PLEASE CONTACT ME SO I CAN PROVIDE MORE SPECIFICS TO THE CFPB. THANK YOU FOR YOUR ASSISTANCE IN THIS VERY IMPORTANT MATTER
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20165
Submitted Via: Web
Date Sent: 2019-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I paid off my loan and the mortgage company overcharged me by $XXXX. They charged me $XXXX for recording fees in XXXX XXXX County. It should've been $XXXX only. Also they charge me for $XXXX for advance which they don't want to explain what is. On XX/XX/XXXX, I filed a complain and I called several times and they don't give an answer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92111
Submitted Via: Web
Date Sent: 2020-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I bought my house in XXXX, the mortgage company that wants to foreclose on me is my second loan, SPS Specialized Loan Servicing. I've been curent on my first loan. XXXX XXXX owned my mortgage when I bought my house in XXXX, they sold it to XXXX XXXX XXXX, then to XXXX and now it's being serviced by SLS. The problem started in XXXX when I got a modification through Making Home Affordable program with the help of XXXX XXXX XXXX and XXXX, XXXX XXXX XXXX XXXX XXXX They both told me not to worry about the second loan, they said it was forgiven. They never gave me any paper work, I truly thought that I did not have to worry about it anymore. The second mortgage company never sent me paper work or monthly statements since XXXX regarding the second loan therefore I beleived XXXX and XXXX XXXX XXXX. But now in XXXX SLS shows up and sends me a letter of intent to foreclose on my property. i have attempted to pay of the original 2nd loan mortgage which was XXXX in payments but they said no. SLS wants XXXX and on top of that they want XXXX for interests and late fees they say I owe but I never received any monthly statements. I asked if they could help me with a modification and they sent me a letter stating congratulations you qualify for a shortsale. They did not give me the opportunity to send paper work so that they can evaluate if I qualify for a modification or any other solution. I feel that I wasn't given a fair opportunity.I spoke with XXXX from SLS at the consumer resolution department XXXX she was very rude and would not let me get a word in. XXXX said the only thing I qualify for is a shortsale. XXXX said that they dont offer loan midifications. She also said another solution is to pay XXXX plus XXXX. I don't have that kind of money, I decided to contact a lawyer for a free consultation but I can't afford to pay for a lawyer right now. They said they would charge me XXXX for a down payment and other fees on top of that, I also contacted a HUD counselor on Tuesday XX/XX/XXXX her name is XXXX XXXX. She was assigned to me as a HUD counselor.Varsha works at XXXX XXXX XXXX XXXX her number is XXXX. SLS doesn't want to give me an opportunity to keep my home. I'm flabbergasted, the second loan was gone since I did my modification in XXXX. Now they show up wanting to take my home, that I lived in with my family since XXXX, please help me reach a resolution with this company me and my family wanty to be able to keep our home. SLS doesn't want to help me they just want to take my home. i don't want to be homeless. I think there is too many homeless people in the street already. many homeowneres were helpless like me and they became homeless because mortgage companies are not willing to help. They foreclosed on their properties without any remorse of how they break families apart.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90810
Submitted Via: Web
Date Sent: 2019-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A