Date Received: 2019-12-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: To whom it may concern : It is a very long time of the modification issue for the second mortgage or HELOC, from XXXX XXXX during 7 years. I submitted to request the modification for this HELOC, after the first loan modification successfully. The Services tried to ignore my loan modification for 6-year long, one of the technique that Specialize Loan Servicing LLC used to treat my loan modification that they sent/replied/requested ... mail to me per using somebody else address where I never receive during/about 6-year length. SLS used it to blame on me, not to cooperate with the Services. SLS used this as an excuse during the years of underwater or/and the property has no market value in those years. The property market value has increased up more than 40 percent then SLS went back and enforced the property in Foreclosure Process that SLS shall collect more money. I just wondered why my loan modification all replied letters from SLS has been sending to wrong address where I never used it and I never provided it to SLS??? Secondly, SLS took that long of 6 plus years to review my loan modification? It now took only 6 months for them to deny and push in Foreclosure? Yours truly, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95111
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-03
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am currently in the process of refinancing my current mortgage. My loan officer asked for 12 months of payment records from my current lender. I reached out to SLS ( loan # XXXX ) and began to go through the process of requesting a verification of mortgage and payment history. I was shocked to discover that my payment history was missing a XXXX payment. I contacted SLS to discuss my concern and request that the payment history be corrected to reflect the payments I have made. During each of the 10 conversations that I had with customer service technicians, I made them aware that two payments were lost during XXXX and XXXX or XXXX and that I provided SLS with copies of cashiers checks, stamped received by SLS, proving that payments were made. SLS reversed all late fees and contacted credit reporting companies, but failed to accurately report the missing payments Each one of the customer service representatives indicated that they had access to information confirming that I made payments during the months of XXXX through XXXX and that I had no late payments from XX/XX/XXXX to present. Unfortunately, the customer service representatives were unable to find a report containing the accurate information that I needed to continue my refinance. I asked for a letter listing my payment dates and explaining that I did not have any late payments, to no aviail. I now find myself in a position where I can not proceed with the refinance process, until this my payment record is corrected. I am currently losing money, as I have paid for an appraisal and other fees connected to this loan. I am hoping that you can help encourage SLS to correct my payment history.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90250
Submitted Via: Web
Date Sent: 2019-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/2019, XXXX XXXX XXXX transferred my Home Equity Line of Credit to Specialized Loan Servicing. I have always had my XXXX XXXX XXXX checking account automatically debited to pay the XXXX XXXX XXXX HELOC. When they transferred my loan, they stopped the auto debit. I also always pay an additional principal amount on my own to reduce the balance. When they stopped the auto debit, I paid it online, along with the additional principal amount. Specialized Loan Servicing has not credited my account correctly since this loan was transferred. They sent me a statement reflecting the total amount I paid and placed it in a suspense account. I have called numerous time trying to resolve this. They told me to send an email with my issue, plus attach my previous XXXX XXXX XXXX statement. I have done this, I keep calling and asking for a supervisor. They place on me hold and nobody comes back on the phone. They were showing me past due one month, now they are showing me past two months. I have paid XXXX, XXXX and XXXX. I was about to pay XXXX today, but they are now reflecting two months past due. This is extremely stressful, as I have never been past due on my mortgage. I also have called XXXX XXXX XXXX, but they say can not assist me, since the loan has been transferred.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 912XX
Submitted Via: Web
Date Sent: 2019-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage was purchased from XXXX XXXX XXXX in XX/XX/XXXX. I received a letter at the end of XXXX my mortgage was sold to Specialized Loan Servicing LLC ( SLS ). I contacted SLS as I wanted to make a payment prior to XX/XX/XXXX. When I reached them, I was advised that I could not make a payment until the loan " Loaded '' on their system which would take a couple of weeks. I called back to make payment. The first payment was not accepted and called back again and made payment on XX/XX/XXXX. The payment was accepted and was told it was placed in a " holding place '' as the loan had still not loaded. The load was not loaded to the SLS system until XX/XX/XXXX. I made two additional payments, one on XX/XX/XXXX and one auto draft on XX/XX/XXXX. The XXXX payment posted for XXXX and the XXXX payment posted for XXXX. The XXXX payment was missing and listed as I was delinquent. I WAS NOT DELINQUENT. I called and was told it would take 30 days to correct my account for the payment that was placed in the holding place. I have called XXXX times, provided documentation from my bank statements of the evidence of payment via fax, and email. I also paid the home insurance that was delinquent by SLS on XX/XX/XXXX and I still have not received proper treatment or allocation of the payments. I have written the CEO XXXX XXXX without a response. At this point, I am at a loss as to how this organization is in business and what is happening with customers funds. I question the ethics of this organization as with over 14 years with XXXX XXXX XXXX I never had to call them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80210
Submitted Via: Web
Date Sent: 2019-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-30
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I am filing this complaint against SPECIALIZED LOAN SERVICING ( SLS ). This loan has not been paid since XX/XX/XXXX. I hold the warranty deed to this property that the 2nd mortgage is on. It was said to be {$37000.00}. and it had ballooned to {$86000.00}. undisclosed until we went to sell property. I called the third party, the name on the loan, to ask for her to authorize myself and my attorney to speak to this. She provided this information and now they call her daily and ask her when this is going to be paid. my attorney has called and written a letter to SLS asking for an offer in compromise and they will not grant that. The statute of limitation is 6 years in Colorado and it has been 9 years. This loan is on a property in a third party name. I purchased the property while in a Foreclosure Training program that induced me to buy this property as a fix and flip. XXXX XXXX XXXX XXXX, XXXX XXXX, was the seller of the warranty deed. Mr. XXXX took this property fraudulently in XXXX. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX and others were sued by the Colorado 's Attorney General in XX/XX/XXXX. The Attorney General 's report is listed as ASSURANCE OF DISCONTINUANCE UNDER C.R.S. 6-1-110 ( 2 ) Ms. XXXX XXXX XXXX, Reg. No.XXXX Senior Assistant Attorney General. Her phone number is XXXX. I will include the letter my attorney sent to Specialized Loan Servicing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 801XX
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On or about XX/XX/2019 Specialized Loan Servicing modified my mortgage loan. While I was doing research I found Monthly Distribution Reports which are provided by XXXX XXXX, the Master Servicer of the trust that my mortgage loan is said to be a part of. These Distribution Reports are reports report on all aspects of these loans so that the IRS and the Trust can see what is going on. Surprisingly to me the information I found has a lot of discrepancies. Either XXXX XXXX, XXXX XXXX XXXX, and Specialized Loan Servicing are defrauding the IRS and the Trust or they are defrauding me. Either way I suspect some fraud on their part like I have always suspected. I have attached the Loan Modification Agreement, copies of the pages of the Distribution Report that is pertaining to my mortgage loan ( note that mortgage identifier is my originating mortgage loan number which is XXXX which you can verify on my Note which is also attached here to ). You will note that the Principal Balance also called Actual Balance has a discrepancy of {$52000.00} The Balloon Amount listed on the Modification Agreement vs. the amount listed on the Distribution Report has a discrepancy of {$500000.00}. The Deferred amount on the Modification Agreement vs. the amount listed on the Distribution Report has a discrepancy of {$140.00}. It is clear that there is some type of fraud that is involved in these documents. My Modification Agreement should be reflecting the amounts that are listed on the Distribution Report which is suppose to be the documentation everything is based from.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On or about XX/XX/ 2019 Specialized Loan Servicing modified my mortgage loan. While I was doing research I found Monthly Distribution Reports which are provided by XXXX XXXX, the Master Servicer of the trust that my mortgage loan is said to be a part of. These Distribution Reports are reports report on all aspects of these loans so that the IRS and the Trust can see what is going on. Surprisingly to me the information I found has a lot of discrepancies. Either XXXX XXXX, XXXXXXXX XXXX XXXXXXXX, and Specialized Loan Servicing are defrauding the IRS and the Trust or they are defrauding me. Either way I suspect some fraud on their part like I have always suspected. I have attached the Loan Modification Agreement, copies of the pages of the Distribution Report that is pertaining to my mortgage loan ( note that mortgage identifier is my originating mortgage loan number which is XXXX which you can verify on my Note which is also attached here to XXXX. You will note that the Principal Balance also called Actual Balance has a discrepancy of {$52000.00} The Balloon Amount listed on the Modification Agreement vs. the amount listed on the Distribution Report has a discrepancy of {$500000.00}. The Deferred amount on the Modification Agreement vs. the amount listed on the Distribution Report has a discrepancy of {$140.00}. It is clear that there is some type of fraud that is involved in these documents. My Modification Agreement should be reflecting the amounts that are listed on the Distribution Report which is suppose to be the documentation everything is based from.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX XXXX sold my home equity loan to Specialized Loan Servicing, LLC. in XX/XX/2019. My payments are scheduled and paid online thru XXXX XXXX XXXX XXXX XXXX NC from my checking account. The payment for XX/XX/XXXX from my account at XXXX XXXX went thru successfully. My payment for XXXX was mailed back to XXXX XXXX, reporting the address was incomplete, even though the payment for the previous month went thru fine. The person I talked to indicated that the ZIP+4 was required and that is why the payment bounced. The address they gave me in their letter of XX/XX/XXXX indicated only the ZIP code. Late charges and other fees showed up on XX/XX/XXXX, and the loan was reported as over 30 days past due and the foreclosure process was started. Specialized Loan Servicing, in their letter of XX/XX/XXXX recommended that I find more affordable housing. When I called them on XX/XX/XXXX, I was advised that the fees to stop foreclosure were in excess of {$500.00}. They required a immediate debit card payment to stop foreclosure, but they said my debit card didn't work. I know my debit works, as I have used it since then. I gave them my checking account bank routing number and the checking account number. The fee had risen to over {$1100.00} yesterday. This feels like some sort of SCAM and I am afraid they have run this SCAM on enough people to have it down to an art form. The only way I know to escape is withdraw some of my retirement fund and pay it off. But they will probably XXXX up the cost of closing out the loan if I do that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28461
Submitted Via: Web
Date Sent: 2019-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/19 NOW THEY ARE SAYING WE ARE DENIED FOR ANY MODIFICATION BUT THEY SAID CONGRATS ON SHORT SALE OR FORECLOSURE THAT IS TERRIBLE AND SAD TO SAY THAT TO A PERSON THATS TRYING TO SAVE THERE HOME WHICH THEY SCREWD UP THE MODIFICATION DUE TO THE NOTARY I HAVE ALL THE RECORED MESSAGES FROM THEM THEY ARE FRAUDULENT AND LIARS IF WE HAVE TO FILE BANKRUPTCY TO KEEP MY HOME THEN I WILL
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a follow up to Complaint XXXX. I contacted the company today and discovered that they did not credit me with my XX/XX/2019 on both mortgages. We were hacked before XXXX, it looked like the usps got mixed up or something, but when I talked with them today, they tried to say it was XXXX and XXXX XXXX but finally, we figured out it was XXXX. After the first rep, I checked my bank account and both payments were sent to SLS electronically {$1200.00} on the first mortgage and {$280.00} on the second sent XX/XX/2019 and they processed it XX/XX/XXXX. They do not show they received it, so I emailed and faxed them a copy of the bank statement after talking with their second rep. So from XX/XX/2019 they have been reporting us late on our credit reports and charging extra and since the above complaint we received a notice of default and intent to foreclose. I also sent them a copy of the law that states that the postal stamp is considered the date received, not when they process it. Thought you would need the additional information. Could not download bank statement confirming because it is in pdf format, but can fax to you if you send me a fax or email, if you would like it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33570
Submitted Via: Web
Date Sent: 2019-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A