Date Received: 2019-12-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX XXXX XXXX XXXX sold my home equity line loan to XXXX XXXX XXXX. I made my XX/XX/XXXX payment to XXXX XXXX XXXX although Specialized Loan Servicing ( " SLS '' ) had started covering the loan. ( Copy of payment confirmation of {$38.00} attached from XXXX XXXX attached. ) On XX/XX/XXXX received Mortgage Statement from SLS showing payment amount due of {$76.00}. On XX/XX/XXXX payment made to SLS in the amount {$48.00}. ( Copy of payment confirmation of {$48.00} attached from XXXX XXXX attached. ) On XX/XX/XXXX, received Mortgage Statement from SLS showing payment amount due of {$38.00}. On XX/XX/XXXX payment made to SLS in the amount of {$48.00}. ( Copy of payment confirmation of {$48.00} attached from XXXX XXXX attached. ) On XX/XX/XXXX, received Mortgage Statement from SLS showing payment amount due of {$28.00}. On XX/XX/XXXX payment made to SLS in the amount of {$48.00}. ( Copy of payment confirmation of {$48.00} attached from XXXX Bank attached. ) On XX/XX/XXXX, received Mortgage Statement from SLS showing payment amount due of {$66.00}. On XX/XX/XXXX payment made to SLS in the amount of {$48.00}. ( Copy of payment confirmation of {$48.00} attached from XXXX XXXX attached. ) On XX/XX/XXXX, received Mortgage XXXX from SLS showing payment amount due of {$56.00}. On XX/XX/XXXX payment made to SLS in the amount of {$48.00}. ( Copy of payment confirmation of {$48.00} attached from XXXX XXXX attached. ) Received on XX/XX/XXXX Mortgage Statement from SLS showing payment due for XX/XX/XXXX {$46.00}. In each statement received from SLS shows the monthly payment due is {$38.00}. Each statement does not show the additional {$10.00} going towards the principal. I have contacted SLS customer service at least three times in regards to these errors and they have told me they were changing their software to reflect the correct information. I contacted them today and they told me that I my next payment would not be due until XX/XX/XXXX. However when I went on line to check payment activities on my account none of my {$48.00} payment are shown, in fact, the payment due on XX/XX/XXXX shows a past due amount of {$36.00} with the total amount due of {$74.00} which includes my monthly payment of {$38.00}. I am very frustrated, how do I know if the correct amount of interest paid to SLS will be correct for my Federal Income tax return.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91001
Submitted Via: Web
Date Sent: 2019-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-09
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I had a home equity loan with Specialized Loan Servicing LLC of XXXX XXXX , Co, which I paid off XX/XX/2019, in XX/XX/2019 I applied and was approved by my current bank to refinance my home mortgage. The title company that was assigned by my bank to do the refinance attempted to locate the Satisfaction of Mortgage which should have been filed with my County Clerks office. The document was not filed at all and all attempts to get them to file the Satisfaction with the County have been unsuccessful. Specialized Loan Servicing just keeps sending me the wrong documents stating they have filed required paperwork. The only documents they have sent me are the following , County Recording page, pay off letter and notice of servicing transfer. How do I make them file the correct documents with the County?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12533
Submitted Via: Web
Date Sent: 2019-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/XXXX - I moved into this property with my mother as her only heir and caregiver. My mother was the borrower, XXXX was the original mortgage company. XX/XX/XXXX - XXXX XXXX XXXX took over the mortgage. XX/XX/XXXX - Mother passed away. All mortgage payments were deducted from my personal bank account. Every month, every transaction without fail, my bank states : MORTGAGE XXXX XXXX XXXX IDXXXX, Telephone Initiated Transaction. XX/XX/XXXX - XXXX XXXX XXXX acknowledged me as Representative of the borrower in writing as federal rule states as of XXXX. They were provided with the DEATH CERTIFICATE, WILL, MY PLAN FOR THE PROPERTY. XXXX XXXX XXXX responded : LOAN CHANGE REQUEST COMPLETE, MORTGAGE CURRENT. XX/XX/XXXX - Received Escrow Overage Check XX/XX/XXXX - Received Escrow Overage Check XX/XX/XXXX - Discovered XXXX XXXX XXXX paid the insurance out of escrow but not the taxes. I retained an attorney, letter was sent requesting an explanation of why since they were always paid before and I had made ALL payments since her death. Thirteen days after the letter was sent, taxes were paid but the money was gone from escrow without explanation and XXXX XXXX XXXX informed me I had an escrow shortage of {$5300.00}! XX/XX/XXXX - Attorney passed away. I received no refund of the {$500.00} I paid him. XX/XX/XXXX - XXXX XXXX XXXX decides my payment will no longer be {$450.00}, ( I had been paying {$470.00} ) but {$1000.00}! I do NOT get that much a month in XXXX! I retained legal counsel with Legal Aid of XXXX Texas. XXXX County Appraisal District corrects property value and puts homestead and exemption back in place. XXXX XXXX XXXX is instructed to go back TWO years and re-evaluate. They REFUSED TO DO THAT! Also for over three years, XXXX XXXX XXXX was charging me monthly {$8.00} for Accidental Death Coverage on an individual that was already dead! XXXX XXXX XXXX was faxed by Legal Aid : DEATH CERTIFICATE, LAST WILL AND TESTAMENT, AFFIDAVIT OF FACTS CONCERNING HEIRS, SPECIAL WARRANTY DEED, all filed with XXXX County XX/XX/XXXX. XXXX XXXX XXXX has continued to REFUSE to put my name on anything. They send me correspondence that of XX/XX/XXXX, my outstanding balance is {$00.00}, XXXX XXXX XXXX XXXX XXXX starts NOT APPLYING FUNDS they receive the first week of the month, every month, then after the grace period date, they charge me with late fees while they are sitting on the money. They charged me for inspections that are never performed, Property value was reduce by The XXXX County Appraisal District {$24000.00} as the property does not conform to the neighborhood. XX/XX/XXXX - I attend XXXX County Appraisal District Protest Hearing and Procedures of Back Assessment of Homestead Exemptions. Instead of credits that are due to me, corrections that are due to me, customer service, courtesy, integrity, ethical business practices, XXXX XXXX demands documents already in her possession at least six times over. by this time XXXX XXXX XXXX - ATTN. : XXXX XXXX has received the following : Summary of Payments, Overcharges, and Events, Personal Bank Statements, Medical Bills, Current Utility Bills, Death Certificate, Last Will and Testament, Affidavit of Facts Concerning Identity of Heirs, Special Warranty Deed, XXXX County Appraisal District Settlement and Waiver of Protest, Accidental Death Coverage Fax Confirmation for Refund, Deceased Spouse XXXX XXXX Discharge from XXXX XXXX, Deceased Spouse Death Certificate, Social Security XXXX Letter, XXXX of XXXX XXXX in XXXX places, XXXX XXXX XXXX XXXX, Son 's Obituary, Plumbing Emergency Receipt, XXXX Police Department Deadly XXXX XXXX XXXX XXXX XXXX, Copy of Escrow Overage Check XXXX, Copy of Escrow Overage Check XXXX, Status of Mortgage last month of my mother 's life, Mortgage {$1000.00} behind, my mother given a refinance, XXXX XXXX XXXX acknowledgement of Death, Assumption Modification, XXXX XXXX XXXX Request of Plans for the property, Escrow Account Review XX/XX/XXXX, Escrow Account Review XX/XX/XXXX, CFPB Federal Rule passed XX/XX/XXXX, XXXX Texas Opportunities Utility Assistance Program XXXX and XXXX, XXXX County Appraisal District Correction, Attorney XXXX XXXX 's request of XXXX to explain non payment of taxes, thirteen days later taxes paid money disappeared where?, Escrow account activity XX/XX/XXXX, Legal Aid Retainer, Email going out to anyone who would help save my house, XXXX written communication, XXXX requests MORE information, Legal Aid Response. XX/XX/XXXX payment not applied, XXXX payment not applied and XXXX warning of intent to accelerate, XXXX payment not applied yet statement says XX/XX/XXXX outstanding balance XXXX, RESPA Request for information XX/XX/XXXX, Loan Modification application, and Hardship letter. XX/XX/XXXX - XXXX XXXX XXXX on my front porch 2 weekends, not knocking on my door but leaving tags on my door. Letter stating they are no longer working on my application. XXXX and XXXX payments also not applied, and a final letter stating they have placed my mortgage with another company and will not accept payments after XX/XX/XXXX Mortgage is now in possession of SPECIALIZED LOAN SERVICING, who is worse than XXXX XXXX XXXX! I had no correspondence, no account number, no contact number until XX/XX/XXXX. They have not asked me anything! They are going by XXXX XXXX XXXX 's bag of ERRORS, and continued to add missing payments of {$1000.00}, negative escrow balance of - {$2000.00}, unapplied funds unidentified of {$880.00}, fee? {$35.00}, Single item receipt - {$1100.00} to the total of {$6300.00}! They are in possession of 65 pages of documentation from myself, 30 pages from Legal Aid, a new hardship letter, a new loan modification application, and attached documents of the same. I have just received a letter stating they can not confirm my successor of interest. This is a complete fiasco between the two companies and are both at fault and I need resolution/solution quickly. SPECIALIZED LOAN SERVICING has been instructed to contact my foreclosure prevention attorney but instead they call me 6 days a week from XXXX to XXXX every single week! They are completely and outright are ignoring any and all information from my attorneys or myself.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 79763
Submitted Via: Web
Date Sent: 2019-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Out of the blue this past Tuesday, XX/XX/XXXX, I received a certified letter from a company I never heard of before (Specialized Loan Servicing) saying I was past due on my 2nd mortgage payments and I was going to be foreclosed on if I did not pay them past due payments in the amount of $XXXX. The letter from them stated that this was the result of not having paid the initial payments dating XX/XX/XXXX and any payments since. I have no idea what they are talking about. I supposedly did not make any payments to a company I have never heard from over nine years ago and now, out of the blue, I get a letter saying I have 33 days to pay $XXXX to bring the account up to date or they will start an accelerated foreclosure on me? I have never even heard of this company before I received this certified letter from them in the mail on XX/XX/XXXX Previously, in XXXX I had a second mortgage but that got rolled into my first mortgage after a fiasco with XXXX XXXX XXXX in XXXX where they said they did not have a required signature on some paperwork from the previous mortgage holder, XXXX...even though I had a copy of it showing the signature. I ended up having to get my then-congressman XXXX XXXX involved to straighten it out and my mortgage that was then transferred to XXXX. The 2nd mortgage was ‘rolled’ into the first mortgage. I no longer had a second mortgage and certainly have never heard of this company before receiving the certified letter from them on XX/XX/XXXX. I called Specialized Loan Servicing on the day I received the certified letter and they didn't have any contact phone numbers at all for me (I've had the same land and cell phone numbers for the past 25 years)-I did give them my cell phone number. They didn't ask for my social security-which I wouldn't have given them anyway as it seemed very suspicious. I told them I don't have a second mortgage and even if I did, why wait almost 10 years to contact me and give me only 33 days to catch up. I also brought up that I had to go through bankruptcy (unfortunately, due medical bills from a bad car accident) in XXXX and this company and debt was not listed. The woman I talked to said she didn't know; my only options were to either pay up by XX/XX/XXXX or go through foreclosure. There was no one else or no other department or person I could talk to or escalate this to to get more information. She said there was a program I could try applying for but it was probably too late. I asked her to send me the paperwork anyway. She asked for my address, I asked her shouldn't she have this?...but gave it anyway. She started telling me just a minute, and uh-oh and then the line went dead. She did not call me back and I was not going to call her at this point until I contacted my ‘real’ mortgage company. I then called my current, 'real' mortgage company, XXXX, and they said that they didn't know anything about a second mortgage, the person called their manager over to talk with them and they told me it sounds like a scam, there is no second mortgage listed. They told me not to talk with them or send any money to them and to contact my state attorney general’s office. I contacted the attorney general of MN and they said the same thing-don't call or contact them and do not send them any money; they'd never heard of a company waiting almost ten years to contact someone about late mortgage payments and told me to file an official complaint, which I have done. Despite the person I spoke with at Specialized Loan Servicing saying they were going to send some paperwork out to me, it is XX/XX/XXXX and I have yet to receive any paperwork from Specialized Loan Servicing. I am XXXX years old and on XXXX. The stress from this has greatly exacerbated the condition I am on XXXX for. I have no relatives, family or friends that can help me financially. I live with my XXXX-year-old brother, that I am guardian to (he has XXXX and XXXX XXXX) and keeping our home is the most important thing in the world to us. I have never missed a payment on my ‘real’ mortgage. Who are these people? Have you ever heard of such a thing? How or why would I make payments on a mortgage I don't have to a company I have never heard of or from before? What can I do? Please help me! I am contacting everyone I can think of to get help on this matter and my next step it to bring it to the media's attention.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55379
Submitted Via: Web
Date Sent: 2019-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXXjust recieved a letter from sls that they approved a new modification and we will be getting it soon with the new terms thank you for helping us
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: on XX/XX/2019 I canceled my hazard insurance because I was struggling to make my payments for what was an excessive amount of insurance $ XXXX.I notified my loan serveicer, about two weeks prior and informed them that I wanted them to force place the hazard insurance, however I did not think they would go and buy another {$250000.00} policy since the limit of my liability to them is around $ 49,000.even after talking with various company reps on at least ten occassions, they still fail to see their mistake.I contend that they can only charge for the amount that remains owed by me on the loan.Am I right or wrong.If in case I'm wrong on this, I need a justifiable reason explaining why.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2019-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Thia is a loan credit of XXXX as second mortgage, we couldn't make the payments, now my house has equity and the SLS wants to foreclosure my home, I have been make the payment in the first mortgage that is current, the ba, ace is about 390,000, I have trying to set up a re-payment plan but the said I do not qualify, if not fear that the second wants me foreclosure and the first is a lot more money that I owe them, I want resolve this off course I want to make affordable payments to the second. I'm willing to set up an affordable re-payment plan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90249
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX XXXX sold my loan to Specialized Loan Servicing ( SLS ). I WAS NEVER NOTIFIED. My autopay was subsequently not changed to reflect this change. The loan was reported to credit bureau as not paid. Please see attachments. Thank You
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85719
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: We have called SLS to try and resolve this issue, they refuse to resolve this issue and are violating fair credit reporting rights and screwing up my credit. The whole situation started when a relative who has NO INTEREST, NOT ON TITLE, NOT ON THE LOAN, had filed bankruptcy in XX/XX/2016. My first lender XXXX some how included me in the Bankruptcy and stopped mailing statements, and the 2nd mortgage did the same thing. This has gone on for almost 2.5 yrs. SLS refused to talk to XXXX about the situation. I have never filed bankruptcy nor before this issue have I had any issues with my credit. XXXX has resolved the issues and fixed my credit back to 100 %. SLS has refused to work with me on this matter causing me financial hard shop and making it so I am unable to refinance my loans, causing my credit score to go lower.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 982XX
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a loan with Specialized Loan Services and I have been requesting to get the Private Mortgage Insurance off of my loan for more than 8 months. After about 5 months, they finally had an agent call me for a valuation on my property and my house is unique. I live on a ski lake where every home on my lake is listing and selling for atleast $ 500k. The agent that SLS sent out came up with a valuation of $ XXXX and did not compare my home to any homes that have sold on a ski lake in the area. Now I am disputing the value and have been put through the ringer again. I wrote a letter to dispute the valution that was done and emailed it to them on XX/XX/XXXX. They said they never received it, so I sent it back on XX/XX/21 157 times with confirmation on each email that they received it. YES, 157 times!! The PMI is costing me more than {$240.00} per month and it is just me throwing money away. The managers never call back when they say they are going to call back and I am sick of dealing with this. I own 10 rental properties and 3 of them have loans on them where I had the PMI removed after a certain amount of time, but I have never had to deal with anything like this before.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33594
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A