Date Received: 2020-01-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Received company 's answer under Complaint # XXXX Here is the list of the payments I made on the 1st Mortgage : 1st Mortgage Payments from XX/XX/XXXX to XX/XX/XXXX Account # XXXX Date : check # amount for Month of : XX/XX/XXXX XXXX {$1100.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX online* {$1200.00} for XX/XX/XXXX *Confirmation # XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} for XX/XX/XXXX Yet they still say I'm late and reported me late from XX/XX/XXXX to credit bureaus and won't fix it? Can you please help? Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing will not remove my PMI. My loan balance went under 78 % of the apprised value at the time of the loan in XXXX of XXXX. They have since charged me twice ( XXXX and XXXX ) for the PMI. I have been given the runaround on repeated phone calls to them. The last call was on XXXX XX/XX/XXXX and I was told the PMI was " up to the investor ''. I believe this conflicts with the Homeowner Protection Act.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85283
Submitted Via: Web
Date Sent: 2020-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing continuously misplaces my mortgage payments or cashes the check and its not posted to my mortgage account. I have to pay 2 monthly mortgages sometimes and hope one of them gets posted. I have never missed a payment in over 20 years and they are making it harder and harder to submit a payment, its a complete nightmare. I have tried contacting them its a vicious circle. I pray they will sell my loan tired of the stress. Please Help Me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 957XX
Submitted Via: Web
Date Sent: 2020-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I missed payments for XXXX and XXXX ; which I paid, but the amounts owed {$8000.00}. I have not idea how I owe {$8000.00} due to default ; when my mortgage payments {$2300.00}. I paid the {$4600.00} to catch up payment, but still would like further info on how they figured I owe {$8000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91722
Submitted Via: Web
Date Sent: 2020-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a phone call on XX/XX/XXXX from SLS Specialized Loan Servicing llc Specialized Loan Servicing LLC XXXX. XXXX XXXX XXXX, CO XXXX XXXXcustomer care Telling me I owed them over XXXX on my equity line of credit. We didi a loan modification 7 years ago and we thought it was all combined into one as no one ( XXXX XXXX XXXX ) never said anything to us about the equity line of credit. They said they had mailed a letter back in XX/XX/XXXX. I told them I never got the letter and never received any bills or phone calls from them until today. Needless to say I found out from HUD that XXXX XXXX XXXX had sold our loan to a debt collector listed above. I was stunned. as we had had no contact for like 7 years. no 1098 forms nothing.. Right after the phone call I received a demand letter or they would foreclose in XX/XX/XXXX. They offered us a loan modification and required {$9600.00} down by XX/XX/XXXX. along with the 3 trial period payments we would have to make for XXXX, XXXX XXXX. Which we did. {$330.00}. They mailed us a contract to sign, notarize and mail back which we did and it said our first payment was due XX/XX/XXXX which we sent on XX/XX/XXXX. We were finally able to set up an online acct to which I tried to access our statements and could not. They emailed me a form because of our bankruptcy back in XXXX which allowed them to send us statements. ( WE get statements from our mortgage with no problem ). 1 month goes by and no statement. I called as I had received an email XX/XX/XXXX that they had received my email and it was under review. No one called or emailed me back saying the attachment was not with the email. XX/XX/XXXX I called requesting my statements again. Again the form was emailed and we both signed it and attached it to an email and sent it back on XX/XX/XXXX. I called a few days later to verify they did have it, yes it's in the system and it will take a week to get a statement generated. I was told I would only gets statements from the time the letter was signed. I said no way I want statements from the beginning of the loan as nothing is showing my down payment, principal or interest being paid. The online account shows only {$59000.00} balance and yet our loan papers {$80000.00}. The loan modification is like 11 pages all written out in paragraphs and very confusing. They use the terms 480 terms left and yet it is suppose to have a balloon payment XX/XX/XXXX. I want to have statements as i have no idea what my current balance is or how much of my payment is going to interest or principal. Is the lender not required to give a client monthly statements showing their payments? I also called XX/XX/XXXX requesting statements again and so far I have not received any in the mail or online. The account # XXXX for XXXX XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX CA XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91945
Submitted Via: Web
Date Sent: 2020-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Good Morning, Back in XXXX, I had a loan Modification with XXXX XXXX XXXX XXXX with the intent of consolidating both loans. I was told by the representative not to worry. Thats what he plan to do! I signed off on the documents to proceed with the process! Once the loan was approved and the documentation was returned to me. I notice the payment was higher than the original mortgage payment. At that time I thought the payment was higher because converting the 1st and 2nd mortgages. Later on I learned that XXXX XXXX XXXX XXXX had lied by not converting the second mortgage in the modification. Shortly after the conversion I started receiving information from a company called Specialized Loan Servicing. I called to inquire what this was about and why did I have to make a payment for XXXX a month. Reality hit me hard! I was a victim of predatory lending! XXXX XXXX raised the price of the 1st mortgage XXXX more dollars. I then realized that I would have to pay XXXX dollars for the 1st mortgage and XXXX for the 2nd. I was unable pay both and maintain my household expenses. I made several calls to SLS to ask for assistance in the beginning of this process. I was always turned down for assistance. When the payment got to be XXXX. I called SLS and begged them to work with on a loan modification for a lower payment. Their response was : WE CAN ONLY ACCEPT WHAT WAS DUE! This company tells their customers that! A partial payment is progress! But SLS will not accept that. Ten years have past now SLS is threatening Foreclosure!! Currently they are demanding that the full amount past due be paid or they will foreclose on the second mortgage! Communication is really bad and very unprofessional with SLS. Since receiving the threat letter. I have contacted SLS several times to make efforts to resolve this problem. I have made offers by phoned by written response. Currently I have no heard any reply back on any correspondence with XXXX ( Teller ID # XXXX ). Letters faxed to the company on XX/XX/XXXX. Seems to be in outer space! I called XXXX on XX/XX/XXXX. This is what I got from him! What letters? I have no communication or offers from you! They ( coworkers ) must haven't scanned them into our system, let me put you hold. After waiting one letter popped up in his system. Then I was put on hold once again! Then the other letter appeared! XXXX then said he mailed us information on XX/XX/XXXX! Today is XX/XX/XXXX, and nothing has arrived from SLS! In the XXXX SLS was given billions of dollars to assist customers who were victims of predatory loans. The Federal Government Bail out program also funded the TARP to assist also. How did SLS distribute their funding? Since XXXX they have denied any modification I have ask for!!! In XXXX back in XXXX I inquired once again! I was told by XXXX that the amount was to high and they will only accept payment in full of the past due amount! He then stated I will go ahead and send you the paper work for assistance. We called him a day late to ask about a question on the paper work! He stated don't worry about completing it! His Team has denied any modifications for assistance due to the amount owe. In closing this company has sat on this loan for ten years! Why? I thought this loan was a charge off! Nothing has showed on my credit report concerning SLS in ten years! Why come after my home now? Did the company purposely wait this long so they could get more equity from the home? There is not a company out here that would let something as this go unnoticed for ten years! Then attack me, my wife and son by foreclosing on our home.
Company Response:
State: NC
Zip: 28147
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a mortgage with Specialized Loan Servicing ( SLS ) and they are trying to force me into default. In XX/XX/XXXX, I changed from monthly mortgage payments to bi-monthly payments ; making half payments twice a month, on my employment pay dates ( every other Friday ). I sent SLS a letter explaining the payment change and to apply both half payments to my monthly mortgage payment. On or about XX/XX/XXXX, I received a call from SLS informing me that my mortgage payment was past due. I informed them of the information sent to them in the XX/XX/XXXX letter and they explained that the partial payments were applied to my principal instead of my payments. They agreed to make the adjustments and reverse the principal payment and reapply to my mortgage payment. On or about XX/XX/XXXX, I received yet another call from SLS claiming again that my mortgage payments were past due. Again, I explained that I spoke with them the previous month regarding the adjustment of my payments. I was informed that the adjustment requests were incorrectly submitted. Again, they agreed to make the necessary adjustments and waive the associated late fees. On or about XX/XX/XXXX, I received another call from SLS. We had another long call walking through all the partial payments that I made and the adjustments that needed to be made. I was informed that the adjustment requests were not resubmitted. The representative submitted the request while I was on the phone and I also made a payment with my credit card for the difference to bring my account current. I was finally informed that SLS is not able to process partial payments and such payments either went into suspense or was applied to the principal which I am still not clear on. Today, XX/XX/XXXX, I received another unexpected call from SLS. I was informed by the first representative that the adjustment request was denied and that " the promise '' was broken and that I was in default. I was informed that I needed to make a {$3900.00} payment to avoid foreclosure. I asked why I was not informed that the adjustment requests were denied and the harm done to my account and I did not receive any response. She then agreed to transfer me to the Escalation department to further assist me with resolving the issue. The Escalation representative, did not require that I make any payment nor did he threaten foreclosure. He reviewed my account and made the necessary adjustment requests which he indicated would take 5 business days and I should call back for an update. I inquired about the previous adjustment requests and was informed that they were submitted for the wrong amounts. I further inquired about any impact on credit score status and was informed that the Cash Office would contact me within 3 days. As SLS will attest to, I have made my payments consistently. Even though, I was making 2 partial payments a month equaling my full payment. Once I was finally informed of SLS 's inability to process partial payments, I reverted back to one monthly payment and made full payment for XX/XX/XXXX. Based on SLS 's repeated ( intentional ) errors submitting and processing my adjustment requests and the conflicting information that they gave me regarding my account, I believe they are attempting to force me into default and/or extort additional payments from me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20019
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: My husband and I secured a HELOC from XXXX in XXXX of XXXX for the purpose of buying and selling property. The note was purchased by Specialized Loan Servicing. I don't have the exact date of the purchase, but my memory is that it was approximately two years ago. We recently sold a piece of property, and with the proceeds, wired {$65000.00} to an intermediary XXXX XXXX account that SLS utilizes on XX/XX/XXXX. The appropriate routing and account numbers were provided to me by SLS. Over the week and a half that followed, I called twice to see if the funds had been credited to our account, being assured by the person on the phone that these things take time. During these calls, I would verify the routing and account numbers. Finally, on XX/XX/XXXX, I was told by SLS that they had not received the funds. I was quite alarmed, and called SLS several times that day, with no satisfaction. Then I called my bank, and my banker called SLS and verified the routing and account numbers with me conferenced in. My banker was alarmed by the blas attitude of the SLS agent. My banker proposed that we allow SLS until Friday, XX/XX/XXXX to rectify the situation, then initiate a reversal of the wire. No word came from SLS on Friday, so a reversal was initiated. As of the writing of this complaint, no word nor satisfaction has come from SLS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WY
Zip: 82801
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2020-01-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage was briefly held by XXXX XXXX. On XX/XX/XXXX I received a letter with the date in the heading of XX/XX/XXXX which stated, " after XX/XX/XXXX, all correspondence you receive will be directly from SLS. '' I had already sent in my XXXX, XXXX payment. I confirmed with XXXX that the payment had been applied but, when I went to the SLS website to set up a login, the site I was sent to alerted me that the site was unsecured and may be attempting to fraudulently obtain my information. If I am going to be required to enter my SS #, as the XXXX rep stated I would, I am not going to do so through an unsecured site. I looked the number for SLS up which had a high scam alert and there are many complaints online about SLS mishandling payments. What recourse do I have?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80207
Submitted Via: Web
Date Sent: 2020-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: CALLED THE LENDER WAS TRANSFERED AROUND UNTIL I REQUESTED XXXX, DEPARTMENT. I SPOKE TO XXXX ABOUT THE SALE OF THE PROPERTY AND ADVISED THAT THE BORROWERS BROTHER, WHO INHERITED THE HOME HAS FILED A CHAPTER XXXX ON XXXX AND WAS PROTECTED BY THE AUTOMATIC STAY WHEN THE SALE TOOK PLACE AND THAT THE SALE NEEDS TO BE REVERSED LENDER RESPONDED BY SAYING THAT THE ONLY THING THAT HE CAN DO AT THIS POINT, IS REFER ME TO Some WEBSITE ( XXXX ) I TRIED TO EXPLAIN THAT I SHOULD BE PROTECTED BY AUTOMATIC STAY BUT THE REPRESENTATIVE JUST KEPT SAYING THAT HE NEEDED ME TO GO TO THAT WEBSITE AND COULD NOT HELP ME. NOT ONLY DID I SPEAK TO XXXX I SPOKE TO XXXX IN LOSS MITIGATION DEPARTMENT I SPOKE TO XXXX IN THE BANKRUPTCY DEPARTMENT AND KEPT TELLING ME THEY COULD NOT HELP ME, I NEED HELP AND I CAN NOT AFFORD A LAWYER BUT THIS LENDER IS TAKING ADVANTAGE OF THAT AND SOLD MY HOME AND VIOLATED FEDERAL LAW IN DOING SO PLEASE HELP I HAD SPOKE TO THEM PREVIOUS ABOUT A LOAN MODIFICATION AND HAD ALREADY PROVIDED THEM WITH THE DOCUMENTATION THEY REQUESTED I WOULD LIKE TO CONTINUE WITH THAT
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21701
Submitted Via: Web
Date Sent: 2020-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A