Date Received: 2020-01-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was having difficulty in making the additional payment of taxes and insurance included in my mortgage payment. I called my loan servicer multiple times and indicated my troubles and that I could make the principal and interest portion of my payment in which I did, however the servicer did not apply the payments accordingly which resulted in late payments and resulted in these late payments being reported to the 3 credit bureaus. I was also in the middle of selling my home which I had indicated numerous times as well. I ended up selling my home and paying off the loan in full. My most recent call to the servicer was to request documentation to file a dispute with the 3 credit bureaus and to see if there were any remaining funds that are to be refunded to me. The representative indicated that there is XXXX remaining in my escrow account, he indicated they have to hold the funds for 90 days as that is their policy. I asked the representative to send me their policy in writing, however he said that they don't have it in writing and indicated that the county in which my home that I sold was located is their policy as well ... .which is not true. I want to file a complaint against Specialized Loan Servicing, LLC as to the way they handled my account and would like to know if legally they can hold my funds after a loan has been paid in full.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83709
Submitted Via: Web
Date Sent: 2020-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Our father XXXX XXXX XXXX passed away on XX/XX/XXXX. Our mother XXXX XXXX XXXX passed away on XX/XX/XXXX. My brother XXXX XXXX XXXX, who is residing at our parents home with his wife and family, received a letter dated XX/XX/XXXX from a company SLS ( Specialized Loan Servicing out of Colorado ) addressed to our deceased father XXXX XXXX XXXX. This letter was informing our father that unless he repaid a Home Equity Loan taken out around XXXX, and that our parents missed their payment for XX/XX/XXXX, that they would begin foreclosure proceedings ( SLS LOAN XXXX ). Our father who was a XXXX veteran had to file Bankruptcy on XX/XX/XXXX due to mounting medical bills from him XXXX XXXX XXXX XXXX XXXX XXXX from a XXXX XXXX XXXX. Our fathers Bankruptcy was XXXX in XXXX XXXX on XXXX/XXXX/XXXX under case XXXX. Our father thought that all his debts, other than the Original Mortgage, and his vehicle loan, were discharged in the bankruptcy, including this Home Equity Loan. My brother and his wife attempted to contact SLS in regards to this matter. SLS would not speak to my brother or his wife as they did not have AUTHORIZATION from our deceased parents. I filled out a complaint with the XXXX XXXX XXXX regarding this issue with SLS on XX/XX/XXXX. On XX/XX/XXXX SLS sent a second letter to our deceased father wanting both our deceased parents signature authorizing SLS to speak to me ( XXXX XXXX ) as I am the EXECUTOR OF THEIR ESTATE. How can 2 deceased people sign an authorization. On XX/XX/XXXX I sent SLS a signed 3rd Party Authorization to talk with me regarding my parents case. I had also in the mean time contacted the Illinois Attorney Generals Office, along with a Private Attorney, XXXX XXXX, from XXXX XXXX, IL. The Attorney General advised recently that SLS refuses to contact their office reference our parents case. The Attorney has sent letters, signed 3rd Party Authorizations to SLS, only to be ignored. I would like this Home Equity Loan be CLOSED out by this company SLS as they refuse to talk to us, they refuse to send our attorney any documentation of the Home Equity Loan. This makes me believe that my parents never signed any paperwork for this loan. This H.E.L shows up on the deed to our parents home as being originally through XXXX XXXX XXXX. This company was known to have committed Civil Mortgage Fraud and was taken over by XXXX XXXX XXXX in XXXX. This company is a disgrace to the lenders that make legitimate loans. I have the documentation and our parents Death Certificates if needed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60073
Submitted Via: Web
Date Sent: 2020-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX we were informed that Specialized Loan Servicing LLC was now in charge of our mortgage loan and at this time we made the proper arrangements and send a XX/XX/XXXX payment of {$1800.00}. this payment was for {$1300.00} plus impounds same payment made for the last six months. On XX/XX/XXXX we received a statement informing us that our payment was now {$2100.00} plus impounds totaling {$2600.00}. My wife called on XX/XX/XXXX talked to XXXX and was told that they would look into it. We received a statement dated XX/XX/XXXX stating that we now owed {$4200.00} to bring our payments current. On XX/XX/XXXX I spoke with XXXX and he looked at my loan note and saw the discrepancy in payments and he had XXXX a supervisor contact me and she also looked up the loan note and opened a ticket to look into the discrepancy was promised a call back and never received it. After repeated calls they stated they were looking into it and a target date of completion would be XX/XX/XXXX. On XX/XX/XXXX we then received a refund of {$350.00} from our property insurance company as Specialized had send them a payment that was not due till XX/XX/XXXX. Shortly after Specialized send us a statement saying that our escrow account was short. I quickly called and complained about their misuse of our impounds and how our payments were wrong. They put in a ticket for that to be fixed also. We received a new statement dated XX/XX/XXXX that showed we now owed them {$5100.00} to bring account current. I managed to talk to a Supervisor named XXXX and he stated there were now two tickets to investigate problems on our account ticket XXXX XXXX payment discrepancy XXXX and XXXX ( impound XXXX. Reviewed my account history and it still showed the higher payment of {$2100.00} and he further informed me that the payments I have been making were being held in suspense because of underpayment. It is now XX/XX/XXXX and as of todays call nothing has been done. A resolution to this problem needs to be completed as it is illegal to charge any higher payment than what is in your mortgage note and misuse of impounds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93727
Submitted Via: Web
Date Sent: 2020-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My current problem is that Specialized Loan Servicing, LLC, the company servicing my mortgage, can not account for {$1200.00} of funds that I paid to them in XXXX of XXXX. They collected {$3200.00} in total for the escrow account on my loan in the year XXXX. On XX/XX/XXXX the escrow account paid {$1900.00} in taxes for the year XXXX. There are no other disbursements that they can account for as of XX/XX/XXXX. My current escrow balance is {$38.00}. I paid my homeowners insurance out of pocket until XX/XX/XXXX when I informed my carrier, XXXX XXXX, that my insurance would be paid by escrow moving forward. On XX/XX/XXXX my policy lapsed and I am having to pay out of pocket again because SLS ( mortgage company ) did not pay the premium from the escrow account. I have talked to two supervisors at SLS, both of whom can not explain or account for the missing {$1200.00} in funds that should have gone to pay my homeowners insurance. XX/XX/XXXX Supervisor XXXX, teller id # XXXX, told me she could not account for the funds and that an escrow analysis won't be completed until XX/XX/XXXX, one year from when they received the loan. She said she would look into the situation and discuss with her peer, Supervisor XXXX, teller id # XXXX and call me back. She has not called me back as of XX/XX/XXXX. I spoke with Supervisor XXXX on XX/XX/XXXX, he too said he would look into the situation and call me back the next day whether he had an answer or not, simply to keep lines of communication open. I have not heard from XXXX, either. I will attach files that are screenshots of the account information I have available to me. It shows the escrow balance of {$38.00}, shows that they have my insurance information and have not paid the provider, it'll show that I have no escrow analysis to access and no accounting of the funds I have paid into SLS. My mortgage payment increased 50 % in XXXX from $ XXXX monthly to $ XXXX monthly. XXXX XXXX XXXX opened the escrow account without providing proper 60 and 30 day notices, according to XXXX XXXX of XXXX XXXX XXXX, his business callback number is XXXX. In XXXX XXXX XXXX XXXX sold my loan to SLS because my account was delinquent from me paying only $ XXXX monthly and trying to get my questions answered from XXXX XXXX XXXX. XX/XX/XXXX I spoke with XXXX XXXX XXXX manager XXXX XXXX, phone XXXX. He said a VP was supposed to call me back in 24-48 hours to answer my questions. I never received a call from XXXX XXXX XXXX and XXXX never returned the multiple voicemails I left after this date. XX/XX/XXXX I spoke with XXXX XXXX and didn't hear from him again either. XX/XX/XXXX I paid SLS a total of {$3400.00} to make my account with them current and no longer delinquent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 564XX
Submitted Via: Web
Date Sent: 2020-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-21
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: XX/XX/2019 I filed a dispute online today in reference of a wrong credit report to 3 credit reporting Companies by Specialized Loan Servicing LLC SLS I relation to my mortgage No. XXXX reported to your Company as paid in XX/XX/2019 when in fact it was paid by wire transfer from the XXXX XXXX XXXX XXXX XXXX on XX/XX/2019. The wire in the amount of {$100000.00} as listed in the written payoff demand submitted on XX/XX/2019 by SLS Mortgage. A dispute ensued between SLS and XXXX over a small amount due on insurance ; finally SLS agreed to accept the settlement and sent a statement with XXXX balance due on XX/XX/2019 ( see copy attached ) SLS reported the mortgage unpaid for XXXX, XXXX XXXX and XX/XX/2019 although they received the total settlement funds on XX/XX/2019 and this has been impacting my credit score on my credit report. The mortgage was paid on XX/XX/2019 and the past due mortgage reports for XXXX, XXXX, XXXX and XX/XX/2019 must be deleted and my credit score restored to the same number it was before SLS negative reporting. Supporting documents from XXXX are available for review ; several letters to SLS mortgage requesting revision on the credit reports remain as of today unanswered. Please advise, XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS.net can not provide a missing payment date for years. Was told to go back to old servicer to see when I missed payment. XXXX said no longer a customer, SLS rsponsiblity.
Company Response:
State: AZ
Zip: 85142
Submitted Via: Web
Date Sent: 2020-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing ( SLS ) acquired my mortgage about a year ago. They sent me a letter on XX/XX/XXXX stating that my interest was going from 2 % to 3 % starting XX/XX/XXXX because of a loan modification. I was with XXXX XXXX XXXX XXXX for 5 years and there was no modification done. On XX/XX/XXXX I spoke with XXXX at SLS and requested documentation for this modification, he could not find anything nor could he find a note and said he would get back with me, never did. On XX/XX/XXXX Spoke to XXXX at SLS and he transferred me to CA dept got disconnected. Called back and spoke to XXXX he created ticket # XXXX and said they have until XX/XX/XXXX to get the documents to me. On XX/XX/XXXX spoke to XXXX at SLS and he said they found note and will mail but no documents to support the modification. On XX/XX/XXXX spoke to XXXX and I requested to speak to a supervisor, she said a supervisor will get back to me within 24-48 hours, no call back. On XX/XX/XXXX spoke to XXXX transferred me to a loan specialist, was on hold for approx. 10 mins and then a recording came on saying they were all in a meeting. Called back later and spoke to XXXX again and he transferred me to a loan specialist and I received another message letting me know they were still in a meeting. On XX/XX/XXXX I spoke to XXXX and he said we are still reaching out to XXXX XXXX, my old mortgage company. He also said I have a revolving loan which I do not. He was very rude and told me just deal with it. At this point I reached out to XXXX at XXXX XXXX XXXX, she was my case worker for XXXX XXXX XXXX XXXX. She is trying to reach out to them as well. I finally received the Note in the mail and it still has the original mortgage company on it from XXXX when I bought the house. I realize that everyone that acquires your loan should have the Note modified with there name on it and I have had several mortgage companies since XXXX and no one has done that. I would appreciate some help with getting the loan modification documents as well as resolving this note issue. I may be almost XXXX XXXX XXXX but I will not be taken by any company. I have attached SLS documents and apologize for all my notes written on them. Please let me know when you hear something. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34668
Submitted Via: Web
Date Sent: 2020-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing bought my loan from XXXX XXXX XXXX in XX/XX/2019. Specialized Loan Servicing sent a letter stating I missed 2 payments. I called and received information to email the proof of payments showing I have paid, and on-time or before due. NOT ONE late payment. Specialized Loan Servicing sent another letter stating, again, that I have missed payments. I call them, again, to ensure they received the proof of payment. The representative ( hereby designated the abbreviation of " rep '' ) claimed I was not paying the full amount and that my interest is variable ( which it isn't ). The rep did not mention anything about seeing missing payments, only that I was allegedly underpaying. The rep stated I was underpaying on an amount that is LESS THAN I have been sending. Once I pointed this out to the rep, they claimed they could no longer hear me and that my cell phone must be going out of service. I was on a landline and stated that. They stated again that I am underpaying on the loan, while sending me letter that I am missing payments, when I have PROOF all payments have been made, on or before due, and in excess of the amount required. The rep stated again that I am not paying the appropriate amount, that I have a variable interest, and furthermore, threatened me with legal action when I requested the signed documents stating my agreement to a variable interest loan with them, as I never signed an agreement with them, as it was Specialized Loan Servicing who bought the loan from XXXX XXXX XXXX. I stated again that I wanted copies of the documents, they stated again they would take legal action against me for wanting these documents. This company is claiming missed payments on paper, underpayment on the telephone, and is causing hardship for the people they are trying to scam out of money. If they can not accurately document the payments, but I can, how are they permitted to make threats/ move to foreclose on my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28273
Submitted Via: Web
Date Sent: 2020-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: First and most important, after I summited to them the amount of $ XXXX on a {$80.00} dollar loan I saw that the outstanding loan balance had not decreased at all. So I reached out to them for an itemized account of the distribution of the funds just paid. After several attempts to reach them through my VA HUD Rep., contact was made. The result of the contact was information on how to request the requested information. Note : It seems as if after the receipt of the XXXX they've been unwilling to communicate with me. I have per their own instructions written and requested the following without response. 1, A complete breakdown down of the funds being applied. 2. Ballance of loan or payment coupons. 3. My relationship manager will not return calls to me or my HUD Housing Counselor to move forward with obtaining the pre-described information. Additionally : after 6 years with not one credit report from them and after they received funds as negotiated sum, they punitively reported delinquents to the credit reporting agencies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92653
Submitted Via: Web
Date Sent: 2020-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: HELLO, I HAVE BEEN WORKING WITH SPECIALIZED LOAN SERVING FOR 2 YEARS TO GET A LOAN MODIFICATION. MY HOME HAS BEEN IN FORECLOSURE SINCE XX/XX/XXXX. I SUBMITTED ALL THE REQUIRED DOCUMENTS FOR THE MODIFICATION. I DIDNT HEAR FROM THEM UNTIL A COUPLE DAYS BEFORE THE SALE DATE WHICH FORCED ME TO HAVE TO FILE BANKRUPTCY TO SAVE MY HOME THE FIRST TIME. MY BANKRUPTCY WAS DISMISSED, I AGAIN STARTED THE PROCESS OF THE MODIFICATION. I ALREADY HAD ALL THE DOCUMENTS EXCEPT THE UPDATED BANK STATEMENTS THAT I OBTAINED, AND SUBMITTED AGAIN. MY HOME DID NOT HAVE A SALE DATE WHICH MEANT I HAD ENOUGH TIME TO GET THE DOCUMENTS SUBMITTED, AND A DECISION. AFTER WEEKS OF WORKING WITH MY POINT OF CONTACT PERSON I WAS TOLD I ONLY NEED 2 DOCUMENTS WHICH I SENT OVER THE SAME DAY. I FOLLOWED UP 2 DAYS LATER TO BE INFORMED THAT THERE WAS NO WAY THAT THE LOAN WOULD BE APPROVED DUE TO THE TERMS OF LOAN. MY HOME DID NOT HAVE A SALE DATE WHILE IN THE PROCESS I RECEIVED A SALE DATE THAT ONLY GAVE ME 2 WEEKS TO GET THE MODIFICATION DECISIONED. I WAS TOLD THEY NEED 37 DAYS. WELL IF YOU GIVE A HOME A SALE DATE WITHIN 21 DAYS HOW WILL YOUR EVER HAVE 37 DAYS TO REVIEW THE INFORMAITON? THAT IS FRAUDLENT, AND UNFAIR TO THE PERSON WHO IS TRYING TO SAVE THEIR HOMW. I HAVE WORKED 2 YEARS ON GETTING MY LOAN MODIFIED TO FIND OUT 4 DAYS BEFORE THE SALE OF MY HOME THAT THERE WAS NO WAY FOR ME TO QUALIFY. THE MORTGAGE SERVICER SAID SHE WOULD LISTEN TO ME AND ENTERTAIN ME WHILE I CRIED IN DISBELIEF OF WHAT I HAD EXPERIENCED. SHE THOUGHT THAT THE SITUATION I WAS IN WAS ENTERTAINING AND AT ONE POINT LAUGHED. I FEEL THIS IS AN UNETHICAL PRACTICE WITH MORTGAGE SERVICERS NOT BEING TRUTHFUL, AND LEADING YOU ON, AND FURTHERMORE GIVING YOU THE RUN AROUND WHILE YOU ARE TRYING TO SAVE YOUR HOME. I AM FACING FORECLOSURE ON XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63031
Submitted Via: Web
Date Sent: 2020-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A