Date Received: 2020-02-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Our home loan ( mortgage ) was sold to SLS loan servicing several months ago from our original mortgage holder, XXXX XXXX XXXX. We obtained a successful home loan modification from XXXX XXXX in XXXX of XXXX after a major battle, and poor banking practices from XXXX XXXX on our behalf. In XXXX of XXXX, my wife was laid off from her job of 15 years, and my family was out a good amount of income per month. Knowing we were facing a hardship, we reached out to SLS and asked for assistance with our mortgage. We completed an application for assistance, along with all of our documentation and a letter. SLS responded, stating we were only eligible for either a short-sale on the property, or a deed-in-lieu of foreclosure. We were appalled. We were given a date of XX/XX/XXXX to respond with an appeal of their decision. We then submitted an appeal with another letter explaining our situation, and that we had a VALID hardship. We further explained that a short sale would not apply to us, as we have quite a bit of equity in the property. We also explained that it had now been over a year since our last loan modification, and that we intend to keep our home! My wife is now employed again, but catching up after falling behind is hard to do with a family to support. I also suffer XXXX XXXX XXXX XXXX, and will be receiving a XXXX XXXX in the next year. We received confirmation that our appeal was received by SLS, but have not yet heard back from them on a decision for assistance with the mortgage. We received a letter on XX/XX/XXXX stating that we denied assistance from SLS. This is not true. The options of assistance they offered us had nothing to do with keeping our home, and/or did not apply to us! And instead, today, XX/XX/XXXX we received 2 letters in the mail from SLS stating they intend to foreclose on our home. This is unfair, and illegal. We as homeowners deserve a chance to remedy our overdue mortgage, and deserve an opportunity for assistance with our mortgage in order to catch up and/or start over. We want to remain in our home and get back on track as we have a XXXX year old son, and our home is our biggest asset. It appears nobody at SLS servicing has taken the time to review our account, our paperwork, or take the time to help their customers who are desperately trying to make things right and not ignore the financial hardship they are experiencing. Why hasn't our appeal been acknowledged? I feel that SLS has no intention of helping customers, although they offer assistance on their website, and via mail. This is a detrimental situation for myself and my family, and something needs to be addressed and done. If I am forced to hire legal counsel, then that is what I will do.
Company Response:
State: CA
Zip: 93063
Submitted Via: Web
Date Sent: 2020-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Dear commissioner below is a carbon copy of the second letter we sent to our lender requesting help. We were told they were foreclosing on our property and we need your help. To : Specialize Loan Servicing Re : Loan number XXXX Via : Fax XXXX Date : XX/XX/2020 From : XXXX and XXXX XXXX XXXX Please see the attached hardship mortgage application for a forbearance agreement or for a residential workout program. We previously sent you a letter regarding my wife and I health problems due to sickness and old age. We have always paid our mortgage payment and have never been late for the past 15 plus years. We have recently moved in with family members until we can either sell our house or if unable to sell we are going to have a family member come live with us and occupy our home again. On Friday XX/XX/2020 we contacted your office and spoke to XXXX regarding our current situation and asked for solutions because our hardship is due to old age and sickness. XXXX was very clear that your company would not work with us and you were planning to foreclosure on our house. XXXX advised us because we previously did a modification agreement to lower our payment that no options were possible and she discourage me to not apply for the mortgage workout application. Because my wife and I have been hospitalized over the past few months we asked you in a written letter to communicate with our son XXXX XXXX and we provided you his phone number and address. However you continued to send all correspondence to our property address in which no one is living there currently and we put the property on the market for sale. We are requesting that you do not put our house on the market to foreclose on us it will make it difficult to sell the property. We would also like you to send us a short sale package we lived in a subdivision in which it has been many years since a property sold in our area. When I spoke to XXXX I had my son added to my loan as an authorized person to talk on my wife and I behalf. Please mail the financial hardship package to XXXX XXXX XXXX XXXX, VA XXXX or email to XXXX. We authorize you to speak to our son XXXX XXXX to discuss any and all questions at XXXX. The realtor that is handling the sale of the property is XXXX XXXX ( XXXX XXXX XXXX ) her phone number is XXXX. Cc : The Federal Consumer Complaint Division
Company Response:
State: VA
Zip: 22407
Submitted Via: Web
Date Sent: 2020-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My Mortgage company sold my loan to another Mortgage Servicer. The property was given to me fully by my divorce judge and I have faxed the new Mortgage company the Decree several times asking them to recognize me so I can continue to pay the loan, as I have for over 20 yrs. My Maiden name is on the deed as well. Now they will not let me speak to billing or send me a statement, I just keep paying the payment, but have little authority. I have asked to speak with a supervisor and have been waiting on a call that is probably not happening. When I can explain the situation to someone they have me to explain it but then say, they can't do anything, hours wasted. He lived here for about a year ; I for 22 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75089
Submitted Via: Web
Date Sent: 2020-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I called CMC funding and spoke to XXXX. I told him I want to pay XXXX bi weekly starting XX/XX/XXXX. He said he got it all set up and informed me some months will be 3 payments such as that month due to being bi-weekly. Firstly he messed up the amount XXXX. I went to get tax information XX/XX/XXXX and noticed it gave me a notice of possible late payment. I looked at my last months statement and it had a late fee of XXXX for XX/XX/XXXX even though I paidXXXX on a XXXX mortgage. I called and spoke to XXXX on XX/XX/XXXX. I expressed that this was not ok to charge me late fees due to their structure and option of paying every 2 weeks. I also told her that they need to waive the XXXX and since my payment payed the late fee instead of principal, they need to reinstate that amount back to when it was charged and recalculate the amount owed and interest charged to me due to the XXXX not being applied. She refused. She also said to change the payment amount she would not need to charge me all of XX/XX/XXXX AND XX/XX/XXXX to " pay ahead ''. I should not have to " pay ahead '' if the point of paying more now is to not pay on that interest over the months. Paying Bi-Weekly should also have the same affect. They have predatory lending practices by offering a biweekly payment option but if you take it you have to pay months ahead and if you don't you are charged late fees which only furthers THEIR BENEFIT of charging me interest on all those amounts. Interest on the money not paid due to it going to their late fees and also interest I pay because I'm paying " ahead '' but it counting toward the months in the future and not principal now. They are saying I have to pay XXXX today XX/XX/XXXX so that I can be far enough ahead to pay XXXX starting XX/XX/XXXX and biweekly there after. She said that the XXXX is the BASE amount but then I am paying more base amount in each biweekly payment thereafter. They gave me no other options, take it or leave it. you can get a copy of both the calls and my statements to prove out what I am saying
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 81501
Submitted Via: Web
Date Sent: 2020-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am refinancing my mortgage and needed a payoff quote. I clicked the payoff quote link accidentally 3 times. {$25.00} was charged to my balance each time. This is an auto generated document and costs nothing for the company to generate! It should be charged only one time! I contacted customer service last week and they said they would request a refund but as of today ( 4-5 days later ) it still has not been refunded. The {$75.00} in fees is now coming due and I am worried they will report me late on my mortgage if I don't pay them!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91801
Submitted Via: Web
Date Sent: 2020-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have been making extra payments to my mortgage company, ( Specialized Loan Servicing LLC ) but the mortgage company has not applied these payments to my principal. My mortgage is {$360.00} a month. I have been making a {$400.00} payment twice a month. The mortgage company has applied the balance of {$35.00} from my first payment to principal, my second payment has not been applied to principal and has been applied to future payments. The loan company reports that I am paid till XX/XX/2021. I have asked them to apply the extra payments to principal, but they refuse. They state that I needed to inform them that I wished for my extra payments to be applied to principal. When I purchased my loan, the original company explained to me that all extra payments would be applied to principal, the loan has since been sold to another company. I feel this company has chosen to apply funds in a way that is favorable to them, in that it yields the most interest. They have agreed to change 3 months worth of payments, I told them that was not enough, and that I was requesting they pay down my interest and recalculate my loan. Is there anything the CFPB can do to help me?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95820
Submitted Via: Web
Date Sent: 2020-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing accepts my electronic payment every month with the additional funds I send to be applied to princ. and they continue to instead take the extra funds and advance my next due payment date. This is in direct violation of the loan note, which says that payments will be applied in the following way : first interest due, then any fees/late payments due, then the balance to principal. Since XXXX of 2019, I have had to call every month to have them go in and reverse the " extra payment that advanced my next due date '' and appropriately put the extra funds to principal. Each month the associate that answers tells me there is no supervisor on staff to help me and she can only forward my name to a supervisor and I'll get a call back. I have not had a single call back from a supervisor to discuss this problem. That's five calls, five requests over five months, and not one return call from anyone. I went on line in XXXX and asked for a call via the on line chat and got nothing.
Company Response:
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2020-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My complaint is that I am a victim of XXXX XXXX 's Great Foreclosure Fraud with Specialized Loan Servicing LLC to foreclosure on my property. Plaintiff A copy of the Order to Docket suit is attached to this complaint. I have lived in the property for 22 years and have been fighting this corruption and fraud since 2006 when the mortgage documents were presented to me. I have detailed the truth in such scandalizing description highlighting the corruption, fraud and intentional deception perpetrated on the American homeowners, Maryland 's Civil Court, and myself by XXXX XXXX banksters, Specialized Loan Servicing LLC, Loan Servicing Companies, and the Plaintiff in my Motion to Dismiss Order to Docket suit with Prejudice as attached with this compliant to CFPB. With my Motion to Dismiss Order to Docket suit with Prejudice, I identify those parties, challenge assignments or transfer of a mortgage note and of deed of trust by a pool performance of my Mortgage loan securitization documents. With my motion I take to force each party to prove a chain of assignment and their legal standing to collect payments and foreclose on my property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20716
Submitted Via: Web
Date Sent: 2020-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, XXXX XXXX XXXX ( I'm based in XXXX XXXX ) sold my loan ( 2nd ) to Specialized Loan Servicing or SLS, a loan servicing company based out of Colorado. I was not notified. When I called XXXX to pay my monthly amount, they told me they could not take my payment and to call Specialized Loan Servicing, which I did. SLS could not find me in their system because it was too soon. They told me it takes a few months and I should receive a welcome packet. ( I never received a packet ) I told them I still wanted to pay my monthly bill as I don't want to fall behind or be late in any payments. I was instructed by XXXX to use my old account number, which I did. I gave SLS this account number and paid them. The amount was XXXX. I continued to call every month, XXXX, XXXX, XXXX, XXXX and paid them this amount. It wasn't until XXXX they finally had me in their system and I received a bill. The bill was a mess because it listed me as late and I owed three months. I called, they told me that was an error, they see my payments and to pay again, then going forward pay on their website. I did all of this. The payment, however, had changed to XXXX which I paid. I expressed my concern regarding late payments as I'm diligent about never being late. They assured me I would not be noted as late as they had the payments, they just didn't know where to put them, so they " floated '' the money and eventually put it in my account. Also, it should be noted that when they did finally have an account set up they had raised the amount from XXXX to XXXX I was given no reason except they said, interest rates change. I continued to pay to this day the XXXX I am now trying to refinance my home as I want to get away from SLS and have the loan consolidated. My 1st mortgage company ( used to be XXXX, now XXXX XXXX ) sent the VOM verification of mortgage, showing no late payments. BoA also sent VOM no late payments. SLS sent their VOM showing TWO late payments, exactly the time period where they did not have an account set up for me. Despite my sending countless letters and emails, with attached bank statements showing they were paid every month, they insist I was late. This makes no sense given the money was taken out of my bank account every month, and in one instance twice in one month. ( These amounts to SLS are on the bank statements attached. The amounts are also on their website which I also attached. ) This organization I have come to learn is not accredited with the XXXX. They have over 500 complaints verified online and 75 % of them say pretty much the same thing. Despite paying, money taken out of the account, SLS charges late fees and/or says you were late. This is causing me so much emotional distress and money and time. I need to refinance my house, there is a chance I will have to sell it because this company is telling me in XXXX they will increase my interest rates to basically whatever they want making it impossible for me to afford my home. I have owned this home since XXXX. This is the first time I've dealt with something like this. I have an excellent record of making payments on time to all my creditors, home, 2nd, car, credit card. I have nowhere to turn. These people are predators and are hurting many people. They have the potential of forcing me out of my home. I have two children and am struggling to keep myself above ground financially. I can not afford to lose my home. I would literally have nowhere to go, with my now XXXXyear-old daughters. This is the only home they have known. This is simply outrageous that this company ( who has now taken over my loan for 7 months! ) is causing all this stress and pain. I've attached a letter I wrote to them detailing step by step all my payments, conversations, and also attached my bank statements where they took the money. I kindly ask and implore you to help me, and also do something about this predatory company. How they are allowed to operate is a mystery. There are so many complaints, lawsuits, and I believe they have been brought to your attention before in what I read. Thank you very much. I am at wit 's end. They are horribly rude on the phone ( when they answer ) and then just hang up. Thank you very much for your time and I look forward to hearing back from you and hopefully find a resolution to this situation so I can refinance and get away from them. Their VOM of showing 2 late payments is erroneous, needs to be changed to 0 late payments to I can move forward in my refinance. Again, I thank you so much, Please help me. All my best XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90004
Submitted Via: Web
Date Sent: 2020-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I entered into a short sale process on my home with XXXX XXXX XXXX in XX/XX/XXXX. I took the time to submit all required financial statements, all documents requested, appraisal was done on the property, and in XX/XX/XXXX before providing a decision on the short sale XXXX XXXX XXXX transferred my loan to SLS. All of the documents were transferred over to SLS for them to begin their review. After providing any additional information, it took months for SLS to finally approve me for a short sale which they did. Now they have to approve the contract that is in for the property which we were told could take up to 30 days. More than 30 days passed and SLS still would not issue a decision and requested another appraisal be done. A BPO agent went to the property on XX/XX/XXXX to do the appraisal requested. I have still not heard anything regarding a decision from SLS and Fear that I am going to lose the buyer due to their continued lack of attention to this case. I feel that SLS is intentionally delaying the short sale and is acting in bad faith. They have had everything they need to issue a decision for quite some time now. I have now been waiting for 7 months for a decision - 5 of those have been with my file is the hands of SLS and in the meantime my credit continues to suffer and my property continues to decline as it is no longer being maintained.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21040
Submitted Via: Web
Date Sent: 2020-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A