Date Received: 2024-01-25
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Problems with this company started once loan mortgage was transferred to Select Portfolio. I was paying but loan amount never showed decreased. Contacted by XXXX who said they saw payments were being made but amount of loan remained the same. I did have issue with a missed payment in XX/XX/XXXX, but would pay extra money each month to get caught up. They didnt break up the payments. I have always paid couple of XXXX XXXX extra each month which should have gone into escrow but I guess they applied to mortgage. Now they say I am missing a payment in which after I had notified them that this account was closed they kept auto billing this bank. I had new bank forward those payments to them. On one occasion they their continuous auto pay to prior bank they paid amount of that billing. I have bank records showing payments. I can not talk to them because I get very frustrated because each customer service person gives me a different reason and dates/year. When loan was transferred from previous mortgagor I had gotten a modification. Since then my mortgage has doubled that. I have copies of mortgage payments made by bank from XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22314
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-24
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: My account was transferred to a new servicer in XXXX. From XXXX XXXX to SPS. I did not find out about this until XXXX as I was about to make my payment in early XXXX. I wasn't given enough notice but I still made my payment. I then began receiving information about my escrow account- they sent me a check for over {$500.00} as a refund then put a stop payment on the check. When I called to inquire, they said they need to do a full escrow assessment at the beginning of the year. I received a notification today that I had a letter in my account. When I opened the account, I saw that the numbers were off for my escrow and that they now issued me a check for over XXXX. Now that it is mid XXXX, I am realizing that although my transfer officially happened in XXXX, the new company ( SPS- Select Portfolio Servicing ) did not pay my semi annual property bill. I see that I am accruing late fee interest on the account and I do not have extra money to address the increased fees. It should be illegal for mortgage companies to sell off accounts during certain times of the year, especially as I was not told about this move until very late. They also did not do their due diligence when preparing to hold my new mortgage. There has been so many errors that I do not understand how it has not reached criminal levels. Now I am left trying to figure out why they have not paid my property tax that was due XX/XX/XXXX and why are they not responsible for paying the late fee?
Company Response: Company believes complaint is the result of an isolated error
State: MD
Zip: 20707
Submitted Via: Web
Date Sent: 2024-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-24
Issue: Struggling to pay mortgage
Subissue: An existing modification, forbearance plan, short sale, or other loss mitigation reli
Consumer Complaint: On XXXX XXXX, I received my mortgage statement stating my mortgage payment was {$800.00} and {$690.00} was a payment of unapplied funds and {$100.00} remaining balance due XX/XX/XXXX I contacted 1st the Ombudsman department regarding this informing them with my new escrow statement my new payment starting XX/XX/XXXX for {$690.00}. I also informed that I completed my trial modification successfully early XX/XX/XXXX XXXX payments for XXXX, XXXX XXXX amount {$850.00}. My first trial payment was made XXXX XXXX for XXXX XXXX and 2nd trial payment made XXXX XXXX for XX/XX/XXXX trial payment and XXXX XXXX 3rd trial payment was made for XXXX XXXX final trial payment. I spoke with a SPS on a recorded line informed them my new payment according to the attached escrow statement would be {$690.00} She said I still had to sign the modification docs with the monthly payment of {$830.00} She assured me I would received the corrected amount after the modification documents were executed. I trusted the conversation. So in XX/XX/XXXX I paid {$690.00} as escrow new attached statement for XX/XX/XXXX payment. I was always a month ahead. Payments were only to be applied as payments no additional funds towards principal or escrow So my next payment should not be due until XXXX XXXX as of XXXX. Just trying to stay on track and not get behind again. I also inform XXXX in the Ombudsman Department that my 1st payment should have became due one month after my modification had been executed and one month in the rears. That never happen I was told my first payment starts XX/XX/XXXX would be do at that time. I am aware that and escrow analysis was completed XX/XX/XXXX and according to RESPA a Servicer completes once a year. And only if a borrower request should another be completed in that year. I don't want to feel like their is going to be retaliation against me since I am trying to stay on track and can not afford another increase and get behind again. I do appreciate all the help that's why I am a month ahead with my mortgage payment now.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Trouble during payment process
Subissue: Private mortgage insurance (PMI)
Consumer Complaint: In XX/XX/XXXX, I applied to SPS to cancel my private mortgage insurance as the loan to value ratio fell below the 80 % / 20 % for required private mortgage insurance. I submitted an application fee of {$450.00} for SPS to process the request. SPS recieved an appraisal from XXXX XXXX dated XX/XX/XXXX that valued the property at {$460000.00} ( that appraisal is attached to the SPS correspondence dated XX/XX/XXXX, attached ). As of the date of the appraisal, the mortgage balance was {$370000.00}, placing the loan to value ratio {$7000.00} short of the value necessary to cancel the PMI. I contacted SPS to point out several deficiencies in the appraisal that, if corrected, would value the property at a sufficient amount to allow for cancellation of the PMI. Despite several calls to request SPS to raise these issues with the appraiser, nothing was done. Finally, in XXXX, XXXX, SPS advised me to submit a formal " appeal '' of the PMI decision. I submitted that written appeal in XXXX, XXXX ( the appeal is attached ). After XXXX months and multiple follow up call, on XX/XX/XXXX, SPS again denied my request to cancel the PMI based upon the XXXX appraisal, without addressing any of the issues raised in the appeal ( the letter is attached ). Upon receiving the denial letter, I spoke with an ombudsman for SPS who advised me that my appeal was not considered as the appraisal was over 120 days old and therefore no review was possible. I requested that SPS request an updated appraisal from the the appraiser at its expense, but that request was denied. I therefore contacted the appraiser directly and paid for an updated appraisal. The updated appraisal is dated XX/XX/XXXX, and valued the property at {$480000.00}, well above the threshold necessary to cancel the PMI given the current mortgage balance of {$370000.00} ( the appraisal is attached ). On XX/XX/XXXX, I again requested cancellation of the PMI based upon the XXXX valuation ( attached ). On XX/XX/XXXX, SPS again rejected my request to cancel the PMI without addressing the current value of the property ( attached ).
Company Response: Company believes complaint is the result of an isolated error
State: CT
Zip: 067XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: XXXX XXXX Date : XX/XX/2024 XXXX XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX RE : Complaint Against Wells Fargo XXXX XXXX XXXX XXXX XXXX, IA XXXX and XXXX XXXX XXXX XXXX Plaintiff attorney XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, NY XXXX for Violation of RPAPL Section 1304 in Foreclosure Case ( Index No. XXXX ) Dear CFPB, I am writing to file a formal complaint against Wells Fargo and XXXX & XXXX XXXX XXXX related to the foreclosure action against me, XXXX XXXX XXXX under case index number XXXX. This complaint specifically addresses the plaintiffs failure to comply with RPAPL Section 1304, which mandates a 90-day notice before commencing foreclosure proceedings. RPAPL Section 1304 requires lenders to provide borrowers with a 90-day notice as a prerequisite to foreclosure. In my case, Wells Fargo and their attorneys has neither mailed the required notice nor provided proof of such mailing to the court. This omission constitutes a significant procedural violation and undermines the legal validity of the foreclosure process. As a result of this failure, the foreclosure auction scheduled for XX/XX/, should be deemed unlawful and therefore canceled. I request that the CFPB investigate this matter thoroughly and ensure that Wells Fargo and their attorneys is held accountable for their non-compliance with the statutory requirements. Thank you for your attention to this critical issue. I look forward to your prompt response and intervention. Sincerely, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 103XX
Submitted Via: Web
Date Sent: 2024-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I was laid off from my job during the XXXX pandemic in XX/XX/XXXX. I had requested assistance from my mortgage company, Select Portfolio Servicing, as I was not able to make ends meet on Unemployment. I was approved for the Unemployment Program which granted me a temporary forbearance plan which allowed me to make a reduced payment in the amount of {$640.00} beginning on XX/XX/XXXX. I was not provided the details of this plan that I was only paying principal and interest and nothing was going to my escrow and I would have to pay all the escrow back. This caused a large negative balance in my escrow account. I received an escrow analysis from Select Portfolio showing my escrow was short and I would need to pay an additional XXXX each payment over the next 24 months to compensate the shortage and at the end of the year XXXX, my escrow shortage would be satisfied. In XXXX my payment was increased significantly, I divided my payment up into bi-weekly payments rather than a monthly payment which I had spoken to Select Portfolio about many times. I tried to set it up with them to automatically deduct my payments from my checking that way which I was told they could only do a monthly automatic payment from my checking account. I was then directed to set it up with my bank through Bill Pay which I did. My mortgage payment was {$1200.00} which {$600.00} went to Principal and Interest, {$470.00} went to the regular escrow account, {$200.00} went towards the escrow shortage. Please see attached documents I paid {$650.00} bi weekly which was a total of {$1300.00} per month which was more than what my payment was. When they would receive the first check in the amount of {$650.00}, they applied the {$600.00} appropriately to the principal & interest and the additional {$49.00} to escrow. However, when I sent the second half of the payment ( {$650.00} ), they did not apply the funds correctly and applied it to the principal and interest again and nothing to my escrow. This went on for several months before I was aware of the problem. When I called Select Portfolio at the end of XXXX to check to see if my escrow shortage was now satisfied, they told me I had a shortage of {$10000.00}. I knew there was a problem because I was paying and extra {$200.00} per month the entire year of XXXX to satisfy the escrow shortage so how can I now have even a bigger escrow shortage. I have asked Select Portfolio to fix this as this is their error for not managing my account correctly and I have not been able to get them to fix it. They just sent me a new escrow analysis which now my mortgage payment has climbed to {$1600.00}. This is a payment I can not manage monthly and need them to go back and disperse the funds as they were supposed to in the first place. In many months that I made payments they show the transaction history of no funds being applied or show it as an unapplied amount. Could you please help me address this with Select Portfolio as I have had nothing but trouble with this mortgage company since my loan was sold to them. I was previously with XXXX XXXX and I never had these issues.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: Since transferring my mortgage from XXXX to Select Portfolio Servicing , Inc. XX/XX/XXXX, I can not get SPS to make monthly payments with the " fully amortized '' option. Instead, as interest rates increased, less principle is paid. The monthly amount remained the same. With 12 years remaining on the mortgage, I should be paying increasingly more principle per month. I could be looking at a 6-figure balloon payment in XXXX. Around XX/XX/XXXX, when interest rates were going up, I noticed my principal amount going down. The mortgage statement has 4 options : " Minimum '', " Interest Only '', " Fully Amortized '', " Accelerated ''. " Minimum '' and " Accelerated '' have the same principal/interest distribution ; they shouldn't be the same. " interest Only '' is not applicable. " Fully Amortized '' has a higher principle, but it appears to fluctuate slightly from month to month but only between about {$900.00} and {$950.00}. I've always paid the " Fully Amortized '' with other servicers, so I called to complain. They said they'd correct the situation, but they simply added a fixed extra principle payment of {$270.00}. I still didn't have the fully amortized payment. I called a couple more times over the course of a year, and spoke to a reassuring service representative. Ultimately, unsatisfied I finally wrote and mailed a letter on XX/XX/XXXX. SPS responded in writing, called, and told me that payments were being made with the fully amortized option. Looking at my Form 1098 for XXXX, I noticed my principal payment was only {$9400.00}, and my interest paid was {$14000.00}. I will call SPS again about this, but my principle should be lower by now. I only have the paper brick version of our original XXXX mortgage from XXXX XXXXXXXX ( acquired by later by XXXX ). I requested any original loan documents and information from Select Portfolio Services , Inc. but have yet to receive them.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92103
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: Select Portfolio Servicing XXXX XXXX ( Mortgage Servicer ) and XXXX XXXX XXXX ( Attorney ) is using fraudulent and deceptive practices to collect an erroneous mortgage debt that they claim is owed to XXXX XXXX XXXX XXXX XXXX XXXX, AS TRUSTEE, IN TRUST FOR THE REGISTERED HOLDERS OF XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ASSET BACKED XXXX CERTIFICATES. Collectively, they used fraud, forgery and scams to try and rip my family home from my XXXX son and I, so they can profit from the equity that I put my blood sweat and tears to build for my family. They are specifically targeting me as a woman of XXXX who was in a very vulnerable position after the passing of my mother. My mother, XXXX XXXX was diagnosed with XXXX XXXX and sadly succumbed to the XXXX on XX/XX/XXXX. Her primary residence was XXXX XXXX XXXX, XXXX XXXX NY XXXX. I was informed there was a defaulted mortgage on the property towards the end of XXXX and immediately reached out to the above-mentioned parties and informed them that I was obtaining Letters of Administration for my mothers estate and advised them that I was seeking to keep the family home that had been passed down through generations. Once I obtained the Letters of Administrator for my mother 's estate, I tried to get clarity on the debt and for XXXX years I have received abusive, unfair, and discriminatory treatment. They put up a faade to make it look like they were offering me home remediation options yet they consistently denied every application/attempt to resolve, that I submitted to assume the mortgage, with no just cause. Now, after thorough investigation, I have discovered that I am a victim of deed theft. I am filing a formal complaint due to Select Portfolio Servicings egregious attempts to cover-up the gaps in title by filing fraudulent assignments with the XXXX XXXXXXXX XXXX XXXX XXXX to try and create legal standing. They have threatened to foreclose on my family home and maliciously have done everything to make it impossible for me to stay in the home. My mother signed the original mortgage note with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX was a subprime lender who was shut down by federal regulators for fraud in XXXX. In XXXX, XXXX XXXX filed for bankruptcy and was liquidated in XX/XX/XXXX. Their mortgage billing and collections unit was subsequently sold to XXXX XXXX XXXX, XXXX. There is no mention of the new entity anywhere on the title history. After paying for a title search for the property throughXXXX XXXX XXXX XXXX XXXX, to get the full mortgage/title history. The original mortgage note was allegedly assigned from XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX. The title further documents other gap and corrective assignments filed from XXXX XXXX XXXX by Select Portfolio Servicing in XXXX. XXXX XXXX lacked the authority to transfer the Deed of Trust, because its assets were transferred to the bankruptcy trustee in XXXX, and the investment trust was closed in XXXX, therefore any assignments from XXXX XXXX XXXX XXXX to this creditor or any other after XXXX are ineffective. There must be a clear, unambiguous record of ownership from the time my mother signed the mortgage papers at closing in XXXX to the present moment. Any lapse in the chain of title causes a defect in the instrument, making it invalid. The chain of title for XXXX XXXX XXXX, XXXX XXXX NY XXXX is severely broken due to major errors in conveyancing. It is important to note that in XXXX XXXX XXXX first attempt to foreclose on this property which was disposed in XXXX ( See Index Number XXXX ) they clearly admitted that the original note holder XXXX XXXX XXXX XXXX is no longer in business, so it was not possible to obtain an assignment of mortgage ( see Exhibit XXXX ), yet miraculously Select Portfolio Servicing on behalf of XXXX XXXX XXXX XXXX XXXX XXXX gaps in XXXX ( see Title-Mortgage History attachment ). Fraud! Additionally I just received a letter from XXXX XXXX XXXX seeking to collect this debt on behalf of XXXX XXXX and misrepresenting the nature of the debt, including the amount owed ( please see XXXX XXXX XXXX Letter ).
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11706
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Closing on a mortgage
Subissue: Trying to communicate with the company to fix an issue with the loan closing
Consumer Complaint: On XX/XX/XXXX I sold my property to a qualified buyer and approximately XXXX weeks after I sold my property at XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX FL XXXX XXXX XX/XX/XXXX I spoke with an SPS Representative who informed me that further documentation was needed to close out my account with SPS, such as a hardship letter. I never questioned the hardship letter or even thought it was due from me for having a distressed property according to SPS as I hadnt sold or bought a property since the referenced property on XX/XX/XXXX so I thought it was just part of the process and some new lending changes. I then called an SPS Representative on XX/XX/XXXX XXXX, who informed me that day that my property had gone into short sale proceedings. I NEVER authorized a short sale on my property when I had a qualified buyer, and a surplus on my sale with the SPS payoff for nearly {$100000.00} - as I am a masochist or something. I had XXXX dig into the documentation for when the short sale was initially triggered for an event that someone with malicious or negligent intent caused harm on me that I am still dealing with today, on XX/XX/XXXX. She at some point in our conversation and due diligence mentioned the date XX/XX/XXXX. That was the day that I sold the property and what I thought had closed - and off my back -and on to a new buyer. XXXX then started reading me a transcript verbatim that I did not record or write any of the dialogue down a conversation between someone from the buyers attorneys office, XXXX XXXX XXXX Firm and a SPS Representative coordinating that payoff on the balance for my mortgage/loan with Select Portfolio Servicing , Inc. and in that conversation someone from XXXX XXXX XXXX who was coordinating the payoff amount mentioned that that they would be sending the HUD/Closing Disclosure which is never done with a real estate transaction unless the seller was in some sort of financial hardship, such as missed payments, late/missed XXXX payments, et al. and if you look at my payment history there is a XXXX XXXX back to XXXX that shows every payment to SPS from XXXX XXXX XXXX for account # XXXX was on time and never delinquent. I requested several times to remove the short sale proceedings on XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX, FL XXXX via uploading a letter to my SPS Portal, verifying that I did NOT authorize a short sale. I also faxed the letter to SPS and mailed it to the forwarding address on file. So today on XX/XX/XXXX I was informed that the original payoff that XXXX XXXX XXXX XXXX was holding in their escrow for {$140000.00} that was returned to them at some point and time after it was initially wired on XX/XX/XXXX was still pending which is preposterous! I spoke to a SPS Representative on XXXX, XX/XX/XXXX and a SPS Rep. said that they received the wire for {$140000.00} again back from XXXX XXXX XXXX XXXX on XX/XX/XXXX the day prior and it should close out my account with Select Portfolio Servicing, Inc. by the end of the week if not earlier. Well- here we are on XX/XX/XXXX ( XXXX ) days after SPS received the wire from XXXX XXXX XXXX XXXX and it still is in processing because of an answer that is completely unacceptable. Two SPS Representatives said it was because it was a large amount of funds and that was their reasoning. No financial institution like Select Portfolio Servicing, Inc should have to take more than ( 5 ) days to clear and close out a wire with SPS when you are banking with XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX. And I noticed that I am being charged a daily late per diem fee for {$12.00} every day that its in processing and if that amount exceeds what you have in escrow between ( XXXX ) wires I made to SPS over the course outlined below {$700.00} on XX/XX/XXXX from XXXX XXXX XXXXXXXX ending in account # XXXX {$530.00} on XX/XX/XXXX from XXXX XXXX XXXX ending in account # XXXX {$340.00} on XX/XX/XXXX taken by phone w/ XXXX XXXX SPS XXXX XXXX XXXX XXXX XXXXXXXX in # XXXX The latest payoff amount I received from SPS XXXX good until XX/XX/XXXX for the amount for {$140000.00} and between the ( XXXX ) wires I made for {$1500.00} out of my net proceeds from the sale of my property at XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX XXXX FL XXXX all due because the XXXX XXXX XXXX Firm allegedly sent over the HUD/Closing XXXX on XX/XX/XXXX or around that time triggering the event of short sale proceedings with SPS on the account of XXXX XXXX XXXX XXXX XXXX XXXX And with the wire that was sent back to XXXX XXXX XXXX Firm after XX/XX/XXXX and was returned/wired back to SPS on XX/XX/XXXX for {$140000.00} that amount with the ( XXXX ) wire equals {$140000.00} which would leave a surplus for XXXX XXXX XXXX XXXX XXXX amount for {$900.00} minus the daily late per diem charges from SPS to XXXX XXXX XXXX for a matter that XXXX XXXX XXXX XXXX not authorize or cause and effect. So, what happens when the processing/pending wire for {$140000.00} from the XXXX XXXX XXXX XXXX surpasses XX/XX/XXXX and the payment to close my account exceeds {$140000.00} ( which is the amount you should be holding in escrow to close out my account with SPS )? Does that mean you will be sending another document overnight to my portal saying that SPS has insufficient funds to close my account and you need another wire for xyz? Because nothing surprises me anymore with Select Portfolio Servicing, Inc.- especially after researching your reviews and complaints against SPS. To be exact SPS has had a total of ( XXXX ) complaints in the last ( XXXX ) years and ( XXXX ) complaints in the last ( XXXX ) months with a ( XXXX ) out of ( XXXX ) star rating. In fact I emailed XXXX XXXX XXXX XXXX on XX/XX/XXXX letting he and his office know that I was aware of the negligence or malice on his firm that caused this fiasco and he then sent a cease and desist email ( see attached ) that I was somehow responsible for the short sale around XX/XX/XXXX again which is preposterous as I would have to be some sort of masochist to do so when I had my surplus of funds for the sale. The stress and XXXX that this has caused on me since this nonsense begun on a property that I assumed was sold to a qualified buyer on XX/XX/XXXX has now led me with XXXX consequences as I am seeing a gastroenterologist/specialist on XX/XX/XXXX for medical testing and evaluations for complications I will not get into but started and have been getting significantly worse during this fiasco. I am demanding that this account of mine with Select Portfolio Servicing, XXXX # XXXX is closed out by XXXX, XX/XX/XXXX or Select Portfolio Servicing , Inc. will be accountable for alleged negligence or malice. And by the way every call I have made to Select Portfolio Servicing , Inc. and a SPS Representative and I have spoken about these matters outlined in this letter have been recorded as I have requested every time I call and the Relationship Manager, XXXX that was assigned to me and my file on XX/XX/XXXX she and I have never spoken as I have requested her extension every time I call Select Portfolio Servicing, Inc and emailed her at least once. I have taken every step I can think of to resolve this fiasco with Select Portfolio Servicing , Inc that has let the fire burn since the XXXX XXXX XXXX Firm allegedly lit the match. _____________________________________________________________________ XX/XX/XXXX, I sold/closed on my property at XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX XXXX FL XXXX XXXX I do not need to get into details on what transpired next as everything has been recorded with all the near daily calls to a SPS Representatives and the documents/letters that I have written Select Portfolio Servicing, Inc. and uploaded to my account portal and have mailed directly to your Utah physical address from the time of closing on XX/XX/XXXX until your stagnant effort on closing out my account at the end of XXXX in order to accumulate more funds out of me with your continuous incompetence. This last dispute resolution letter ( attached ) from you dated XX/XX/XXXX must take the cake as this entire fiasco with you was something out of a XXXX XXXX episode. As my attorney, XXXX XXXX mentioned in an email back to me when I forwarded her and a mortgage lender with CrossCountry Mortgage, XXXX XXXX ( good friend and lender ) who I sent this dispute resolution letter and the XXXX tax form ( also attached ) where there is a HUGE discrepancy on both documents XXXX said and I quote Hi XXXX : I think the escrow balance is wrong. Have you logged on to your account? SPS should be receiving a refund on the tax payment they made and that money should be refunded to you. The county does take a while to refund but I think we are approaching the time when they should have received a refund from the county. On the short sale nonsense, without SPS providing supporting that XXXX XXXX office made application ( wrongfully ) for the transaction to be a short sale, I think it is not a good use of your funds. I dont know why they changed their story. XXXX XXXX " XXXX '' ) XXXX, XXXX, XXXX. ___________________________ Board Certified in Real Estate XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX dotloop signature verification XXXX XXXX And your story does keep changing which makes Select Portfolio Servicing, Inc look not just incapable of ethical business skills, but inept. First back when this short sale fiasco began on a property that I sold weeks prior SPS said that the closing agent, XXXX XXXX XXXX Firm by sending over the HUD/Closing Disclosure while coordinating the escrow wire for my payoff on the loan with a SPS representative was what triggered the short sale on the referenced property. On this latest document, dated XX/XX/XXXX you claim that the buyers for my property, XXXX XXXX XXXX & XXXX XXXX XXXX triggered the short-sale by somehow offering Select Portfolio Servicing , Inc an offer on my previous property that they just purchased a day prior for {$220000.00} on XX/XX/XXXX. Do you realize how ludicrous that is? Why would two qualified buyers who wanted my condominium so badly offer to sell it to my previous lender and lose money after taking out a loan with another lending institution, paying closing costs, etc.? You really cant be serious and who in your Public Relations department did you hire because the plausibility of this is zero to none. Now back on the 1098 form ( attached ) that you uploaded to my account portal. There is an overage for {$470.00} as XXXX XXXX with XXXX Mortgage pointed out and I calculated as well but I wanted an input from a professional in the lending business and my attorney as well. So you are coming up with some bogus math in order to come up with a ( XXXX ) balance on my loan which is criminal in my opinion and if I do not receive my money from this for {$470.00} and a refund for the ( XXXX ) wire transfers that I made equaling {$1500.00} after I had sold my property and closed on XX/XX/XXXX then not only will I be taking you to small claims court but I will also be filing a complaint with all the documentation that I have since XX/XX/XXXX with CFPB ( Consumer Financial Protection Bureau ). So - I would start coming up with a resolution to all these funds that are owed to me from the original payoff for {$140000.00} which was the amount for my loan # XXXX that was coordinated between Select Portfolio Servicing , Inc . and XXXX XXXX XXXX XXXX ( who was holding escrow ) for the payoff on the day I sold my property on XX/XX/XXXX. These are the facts and I have every document, emails, etc. and from my attorney, XXXX XXXX, who can corroborate the facts along with me. And when you receive additional funds from XXXX XXXX because you collected taxes on the sale of my property for XXXX twice I expect that those funds will be mailed to me and not another math formula created by SPS in order to avoid paying me what is owed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: In XXXX of XXXX I applied for refinancing with XXXX of XXXX before the second mortgage matured in XXXX of XXXX and in XXXX of XXXX they turned me down. I asked about a modification load and they played their game so I when for refinancing with a different company. I was turned down by th because the bank had posted a 90 day late charge to my credit. I wrote a letter to the credit department but never received a response.The bank continued taking my payment for the next 3 years before selling the contract to SPS. I continued to pay the payments to SPS starting in XXXX of XXXX. I tried to get refinanced with another company because the interest rate was better than what I had now. I again was turned down by other companies and found out that this company was posting 90 day late charges to my credit account. I never missed a payment with them and havebeen sending the payment by registration mail. I asked the bank if I could give them a partial payment but they want full amount. In XXXX of XXXX they told me they were not going to except any more payments but I still continued sending payment that they destroyed and sent letters saying they had done that. In XXXX this year they indicated they were foreclosing on the house in XXXX. They indicated there no other option for them. I offered 50 % of the amount but they want it in full.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 656XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A