Date Received: 2024-02-07
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: From XXXX when XXXX transferred my mortgage to Select Portfolio Servicing to the end of XXXX, Ive received notices of escrow shortages. Ive paid these shortages to maintain a monthly payment I could afford. As a senior, I receive all the exemptions Im entitled to receive. My property taxes have been pretty consistent. Ive changed homeowner policies when the premium has increased. I dont understand why Ive spent over {$3700.00} since XXXX due to escrow shortages. I did receive an escrow refund check for {$95.00} in XXXX, XXXX. My primary question is why does the escrow balance needed vary so widely and when I pay the shortages, my monthly payments still increase. In XXXX, my homeowners insurance increased to {$2900.00} which SPS paid XXXX XXXX. In XX/XX/XXXX I switched homeowners coverage at a cost of {$2200.00} which SPS paid in XX/XX/XXXX. I received a refund of {$1300.00} from the old company for XXXX months of coverage not used, phone SPS to find out the difference from their paying both policies and {$1000.00} was the amount. This double payment increased my payment which still has my payment higher than it was. Im confused about their practices.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60649
Submitted Via: Web
Date Sent: 2024-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-07
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: XXXX XXXX and XXXX XXXX XXXX XXXX, can not just make an assertion of compliance, but also have provided mandated proof according to the law> Subject : Mandatory Dismissal of XXXX XXXX for XXXX with XXXX XXXX Notice Requirements I, XXXX XXXX, demand the immediate dismissal of the XXXX XXXX against my property located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, due to the plaintiff 's failure to demonstrate strict compliance with the XXXXday notice requirement as mandated by XXXX XXXX. Legal precedent firmly establishes that " [ P ] XXXX XXXX of XXXX XXXX notice on the borrower or borrowers is a condition precedent to the commencement of a XXXX XXXX, and the plaintiff has the burden of establishing satisfaction of this condition '' ( XXXX XXXX XXXX, XXXX. XXXX XXXX, XXXX XXXX XXXX, XXXX [ XXXX ], quoting XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX [ XXXX ] ). The statutory requirement that such notice must be sent by registered or certified mail, and also by first-class mail, to the last known address of the borrower, provides a clear means for the plaintiff to demonstrate compliance. This can be achieved through proof of the actual mailings, such as domestic return receipts with attendant signatures, or evidence of a standard office mailing procedure designed to ensure proper addressing and mailing, sworn to by someone with personal knowledge of the procedure. The failure of XXXX XXXX and its legal representatives to provide such evidence in the XXXX XXXX against my property highlights a significant procedural deficiency that undermines the validity of the XXXX proceedings. The absence of documented proof of compliance with XXXX XXXX 's notice requirements is not a minor oversight but a substantive failure that necessitates the dismissal of the XXXX XXXX. Given the clear legal precedent and the statutory requirements outlined in XXXX XXXX, I expect the immediate cancellation of the XXXX XXXX sale scheduled for XX/XX/XXXX, and a formal dismissal of the XXXX XXXX. This request is made in the interest of upholding the integrity of the legal process and protecting the rights afforded to me the Consumer homeowner under New York law. The seriousness of this matter can not be overstated, and I strongly request CFPB prompt attention to this matter. XXXX XXXX and their attorneys failure to comply not only disregards established legal standards but also perpetuates a grave injustice against my rights as a consumer homeowner. Sincerely, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 103XX
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-06
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: I TRY TO WORK OUT WITH SPS AND THEY HAVE NO PROGRAMS TO HELP ME OUT I REUNITE BETWEEN FAMILY MEMBERS AND FRIENDS XXXX TO HALP THE XXXX THEY SAY TO AVOID FORECLOSURE AND THE OTHER PAYMENTE AT END OF LOAN IS MY PLAT I HOPE YOU CAN HELP ME TO CONVINVE THE DEAL THANKS LET ME KNOW IF YOU CAN HELP IM OLDER MY MOTHER RETIRED AND MY BROTHER HAS XXXX FOR WORK THANKS I CAN STIL MANAGES TO PAY MORTAGE.. BUT I NEED HELP I DONT WANT TO GO BANKRUPCY
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20906
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: I received a call from the obudsman team, in which a representative mentioned I would receive hard copy notification and for me to respond quickly with signature and return swiftly. On that day, I wasn't feeling well, however the subsequent day I was able to complete the task by signing and obtaining notarization. Per the receipt, expected delivery was Friday XX/XX/XXXX. I would like to note the date that appeared on the document was 2023 passed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Trouble during payment process
Subissue: Loan sold or transferred to another company
Consumer Complaint: This is my 2nd complaint through CFPB because it is my " Right '' of the land to receive what the Congress mandated federal law says I have a right to. My previous complaint stated that I had not been properly notified by BOTH XXXX XXXX XXXX XXXX and Select Profile Mortgage Servicing Co. ( SPS, Inc ) of the transferring of my mortgage service according to federal law. I emphasized in my complaint that I wish to receive mailed expedited letters from both companies ; only XXXX XXXX 's mailed letter to my estranged husband finally reached me by being hand carried to me by my estranged husband but nevertheless, I have XXXX XXXX 's letter iin my personal file. It appears that CFPB did not notify SPS, Inc of my complaint and carry out and enforce the federal law that applies to SPS, Inc, as well. After receiving online information of SPS, Inc pertaining to a class action suit, reviews ratings of " 1 '' out of 10 and the fact that I have not receiving a mailed expedited letter of confirmation that the company is my new mortgage servicing company that was due by XX/XX/year> are all red flags that appears to me as a shady company that I need absolute proof in detail of the transferred mortgage account, also to know if the escrow account is in order and not via phone or email but rather a document that I can file. Additional info I received online for SPS, Inc. follows : XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 08109
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: I am contacting you to file a complaint against our mortgage company Select Portfolio Servicing. My husband and I are small business owners who had our entire industry decimated by XXXX which led to financial hardship on more than one occasion. Due to a claim of misplaced or lost documents or incompetence we are facing an unjustified foreclosure and no matter how hard we try to fix this problem we feel like we are drowning in bureaucracy at SPS. At first they worked with us on and provided access to a government plan forbearance which helped us survive the first phase. Nearly 2 years later we had another Covid related issue which wiped out income and led to two months of missed payments. SPS agreed to work with us a second time and sent us paperwork to sign relating to the deferment of these two payments. The paperwork was signed and returned well before the XX/XX/XXXX deadline but we were later told that it was never received and our account was blocked and we were unable to make a mortgage payment. Since that time we have tried repeatedly to resolve this matter but continually run into obstacles with SPS. We had a false impression that SPS was trying to help, but now all we see is red tape, corporate greed and foreclosure. This should not be happening ; we should not be losing our house because SPS claims they did not receive a piece of paper. My husband has worked doing wood refinishing for restaurants for the last 13 years and I work with him helping with office duties. When the pandemic first hit in XXXX our business was wiped out and we were both out of work for close to one year. We reached out to SPS and were approved for a CARES forbearance to help us get through the crisis. When we were back on our feet SPS recapitalized the missed payments into the balance and we resumed payments while we tried to rebuild the business. Even though it was difficult we paid every month on time until late XXXX. In the fall of XXXX I was taking care of my elderly mother then got sick with XXXX. Not long after my husband got sick also, and it became very serious and he was hospitalized due to breathing problems. As a result of these emergency health issues, we were not able to make the XXXX or XX/XX/XXXX payments. I called in and spoke with an agent at SPS and they agreed that they could defer the XXXX payments that we were behind and we could resume making our regular payment in XX/XX/XXXX. We received the paperwork and signed and immediately mailed back before XXXX ( the due date was XX/XX/XXXX. ) When I tried to log in to make the XXXX payment, the system would not allow me to do so. When I called in I was told that I had to pay the lump sum for all three months of payments. When I explained that we had a signed agreement the agent said they had no record of ever receiving the agreement, and we had to pay all three payments or reapply for help. Since that time we have been in SPS purgatory. We have applied for a modification multiple times, but we get a variety of excuses. You were already approved and did not accept, or you dont meet the criteria for modification or underwriting did not receive the documents etc. etc. Now we are being told we are going into foreclosure and need to come up with {$18000.00} payment to stop us from losing our house. We are grateful that we were able to get help through the government forbearance in the past. But it turns out the recent offer to help us with our XXXX hardship was not worth the paper it was written on, because despite our verbal acknowledgment of acceptance and our timely return of the signed documents we are still in foreclosure. We signed the paperwork and we sent it to SPS well before the deadline, and my husband and I would both sign a notarized declaration under oath that this is true
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 45331
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-06
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: We contacted the mortgage servicing company when the loan was a couple of months in default, where we requested to make payment and the company refused to take the partial default payment at the time. We then applied for a modification and was declined. Over the past couple of months, we have been in contact with the mortgage company and repeated requests for a modification to be told no. Recently, the servicing company had a representative come to the residence to confirm that the house was still occupied. In the many communications with the mortgage company, they were told each time that we are living in the residence and do not plan to move as our goal is to prevent foreclosure and set up an arrangement. The reason for the default was due to unpaid services for work performed. At the time of the modification application, my spouse 's income was steady. Now, there is a reduction of income. However, when we attempted to reapply for the modification, it was not reviewed but automatically declined. In XXXXXXXX XXXX and again today the servicing company had a representative come to our home to confirm that the address was occupied and he gave personal information to a third party who has nothing to do with the loan or residence. The representative handed the third party a door hanger that stated among other things that " This communication from a debt collector is an attempt to collect a debt and any information obtained will be used for that purpose. ''
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11701
Submitted Via: Web
Date Sent: 2024-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-02
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Today is XX/XX/2024 and Select Portfolio Service has not sent my monthly statement, Or my annual mortgage statement. There are thousands of complaints about Select Portfolio Servicing not mailing out customers mortgage statements. I have filled complaints numerous complaints about this issue. I have a paper trail of illegal, deceitful, fraudulent acts committed by Select Portfolio Servicing. They have copied and pasted my name to fraudulent documents and forged by name to fraudulent documents. Select Portfolio Service is a corrupt company. The law requires that I receive my monthly statements, each billing cycle on time. As well as, my annual mortgage statement. I have never had and issue with receiving my statements, or annual statements until I had to deal with Select Portfolio.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31907
Submitted Via: Web
Date Sent: 2024-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-02
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: My property taxes and insurance are both held in escrow by my mortgage company. On XX/XX/XXXX, I got a notice in the mail that my property taxes had not been paid. I promptly called the mortgage servicing company and was told that it would be best handled by sending them the notice via the website portal. I did this and got a " acknowledgment of receipt. '' On XX/XX/XXXX, I got another notice that the taxes still had not been paid and that our property was turned over to the tax collector. I called the company and was again told that I should send the notice via the portal. I told them that I had done that already on XX/XX/XXXX and would do it again, but that I needed another level of help since nothing happened the first time. They gave me a " special email address '' to send the information to. I emailed them the notice and feedback with all of the detail above and again re-attached the notice. I again just received an " acknowledgement of receipt. '' Still nothing has been done about the taxes. Now, our sump pump has backed up and we need to file an insurance claim. Our insurance payment is also escrowed. I went to file the claim and our insurance has been cancelled for non-payment!!!!!!! So they also have not paid our insurance.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 193XX
Submitted Via: Web
Date Sent: 2024-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-31
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX SPS Account : XXXX Tracking number : XXXX To whomever has the authority to intervene and correct this issue : I am writing to express my dissatisfaction with the resolution efforts to correct the accounting error on my account. During XXXX, we sent a loss draft check to SPS in the amount of {$5100.00} to be endorsed and returned to us to pay for repairs to our roof. The check was applied to our SPS mortgage as a payment, advancing our account to be due for XX/XX/XXXX. Apparently, a portion of the funds was also sent to an escrow account in the Bankruptcy department. After the application of the payment to our mortgage loan, the loss draft check, which contained no markings to indicate the check processing, was delivered to the insurance department for endorsement and was returned to us, as we requested. We deposited the endorsed check into our XXXX XXXX XXXX XXXX XXXX ( XXXX ) savings account without knowing of SPS 's mistake. Once the check cleared, we paid our roofers to begin working on the repair project. Unfortunately, this is where the situation derailed! This processing error that SPS made began an issue that had a massive adverse impact on my finances and life. The ripple effect is so significant ( nothing short of an endless nightmare ) that it has wreaked havoc on my finances since early XXXX. SPS 's error has left us with a - {$5100.00} balance in savings, and because of the prolonged timeframes, our bank employed a fraud protocol to freeze our checking account, leaving us without access to our payroll. All funds are FROZEN!! This resulted in every automatic payment and bill being rejected, NSF fees charged, late charges assessed from creditorsand no access to any funds ( no food, no bill, and my credit is being impacted )!!! MY Creditors are calling ; we are experiencing a loss of business relationships and costly penalties, mortgage interest miscalculation, and other unknown problems that arise daily from this growing issue. Note : I will be furnishing late payments and XXXX fees to SPS for their repayment of these items as they are due to SPS 's lack of urgency, concern, or ineptitude ability to handle this correction promptly. I digress. The bank associated with XXXX, my insurance company, was notified via their positive pay system that this check had been cashed twice ( once with SPS and a second as a deposit with XXXX ). The bank then reports fraud and pulls the funds back from our savings account with XXXX, leaving a negative - {$5100.00} balance. We began investigating what could have happened and discovered that SPS made an error in applying the funds to our account, endorsing the check, and then endorsing and returning the check for deposit. Since early XXXX, we have made a multitude of calls and escalations. We have spent hours on the phone with various agents, resolution specialists, bankruptcy personnel, and claims department members. We have not been allowed to escalate with senior management personally. We have been told numerous times that authorization has been granted ( as of XX/XX/XXXX ) to correct the issue, and we need only wait a few days for resolution. At this time, a check would be MAILED, not expedited as per our request, not wired, or overnighted, as SPS would not make this option available. Our attempts for SPS to correct this issue, reverse funds, and return them to us have been met with entirely unreasonable opened tasks ranging timeframes ( worked in business days XXXX XXXX XXXX XXXX XXXX XXXX, and now XXXX. Every time we call, we are asked to select an option to record the call, and we've always selected yes. I request that you and your Senior Management listen to ALL the calls!!! SPS 's resolution systems must be evaluated to mitigate the HARM your company perpetuates to its clients. I want someone to tell me how the issues handling and extended timeframes in this manner are appropriate? I need help!!! My life is blowing up. Who will be handling this issue? When will it be resolved? How can we receive the funds via wire? How will the associated fees due to this issue be credited to my SPS account? Who from senior management will be calling and following up with written correspondence regarding this entire issue?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80017
Submitted Via: Web
Date Sent: 2024-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A