Date Received: 2022-09-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2022 SPS Servicing received a payoff check in the amount {$14000.00}. They did not apply these funds to the loan to payoff the balance, they put the amount in an unapplied principle balance account. Several additional payments were made between XX/XX/XXXX and the month of XXXX before on XX/XX/2022 they applied the remaining balance in the account towards the loan, bringing the loan to a close. In XXXX of this year I received a letter stating that the loan was paid off in full and that a release of lien was sent to my county of residence. I sent a request to SPS customer service disputing the payoff process, that the funds should have been applied when received. It also stated all payments received after XX/XX/XXXX should be refunded. A letter dated XX/XX/XXXX with their response to my inquiry, which in essence stated that they processed the payment correctly and that there was nothing further that they could do. I also received a letter dated XX/XX/XXXX that stated that they were reversing the loan payoff amount that was received on XX/XX/XXXX, 3 months after they applied that same balance towards the remaining balance on the account. I believe that he payment reversal was done in retaliation of my complaining about this payoff process. As of today 's date, the mortgage is showing a balance of {$14000.00}. I have spent several months calling this company asking for help getting the mortgage paid off, I was given the runaround numerous times, and given misinformation which only prolonged this process, which is still not even completed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48198
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We have been working with SPS since last year. Completed workout paperwork and they keep coming back wanting more and more paperwork. Started working with a HUD approved counseling service in XXXX. Submitted documentation they wanted. Had to resubmit everything in XXXX. Keep having to submit more and more paperwork. They wanted Profit and Loss statements- provided a couple of times- they then came back and rejected and indicated they wanted their own form. Never told us that prior to the call on the XXXX of XXXX. Submitted - received Notice of Default and need to cure by XXXX. When asked they indicated they do that but not to worry about it as we are working with them. It is hard not to worry as we have been working on this since last year with no resolution.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98374
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have prepared a document for the company in question, explaining to them that until they can provide evidence of an actual loan, true Business Records of debits and credits according to XXXX, and information showing to whom any monies collected will go, they can not enforce any collections actions. I was the unwitting victim of a mortgage securitization XXXX scheme, for which far more than the value of my mortgage with the original lender, is worth. They owe me compensation for forcing me to provide them the means to run this scheme, and that is far more than the value of the property they're trying to force me out of. The courts are, naturally, on the side of the banks, and have provided no relief, and have failed to force them to produce any evidence of a debt, or any records showing their claim that this mortgage is not already satisfied. I have proven over and over that the entity ( the trust into which the mortgage was securitized ) they claim they are collecting for is closed, and has been for years. I have proven this trust earned multiple times more than the value of the mortgages used in the securitization scheme, so it is obvious that SPS, as well as the prior servicer, XXXX, and the foreclosure mill law firm that has represented both, are seeking money from me for their own unjust enrichment -- profits, when there is no debt owed. The document lays out my evidence of the scheme, as well as provides all the negotiation documents requested by SPS that they continually ask me to resend. I have assembled them all into one document so there can be no further claims that I failed to produce anything they requested.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am the successor of my deceased mother 's mortgage loan. I had been enrolled in auto payments with the servicer, received letter of pending escrow shortfall, I mailed the shortfall payment via check in XXXX of XXXX, the servicer applied the escrow payment to the mortgage although they had debited my account in XXXX via ACH which was long established. The mortgage payment increased in the following months as a result of them not applying the paper check to escrow, which was sent to prevent escalation of monthly payments. Several months of my emails and phone calls to them, the problem was not resolved. I eventually made ANOTHER Escrow Payment over the phone with a live representative which was applied to escrow accurately ( XXXX ). During this period I also reduced my homeowners insurance premium which resulted in an escrow overage. The company sent me an escrow refund check made out to the Estate which I have requested 3 times for them to make the check out to me, the Estate checking account has been closed for years as my mother died in XXXX. This same company has honored my request before in the past by re-issuing me a check in my name, also pertaining to a previous escrow overage. I have contacted them repeatedly via email and phone, I get the runaround and now due to their faulty accounting they have not applied the first escrow check to account for a XX/XX/XXXX mortgage payment and instead had kicked me out of the ACH plan because of the paper check they received in XXXX and applied in XXXX, even though they received the ACH in XXXX as well. According to their lousy bookkeeping, they continue to contact me with late fees and letters of being behind in mortgage by 1 month. It's not true.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30215
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: XXXX XXXX requested TRID docs from mortgage servicer/debt collector XXXX note from old lender - XXXX and modification documents ( XXXX ) with new lender XXXX sent which do not disclose the Loan estimate and closing disclosures
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20744
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Select Portfolio Services has my mortgage and sent a letter saying I'm in default which is a lie! I paid XXXX 's payment and owe XXXX which i will pay.THey harrass me daily with messages and calls every day! They have cursed me and threatened me verbally on phone calls! They have said they didn't recieve payments when I sent money orders and i called the tracking numbers and they did cash them, then hung up when I told them they were lying!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Select Portfolio Servicing Inc XXXX XXXX Mortgage Interest Statement XXXX XXXX 21 Monthly mortgage payment -seeking explanation as to why the principal balance is different from the last monthly mortgage statement -seeking explanation as to why there are so many payment reversals between XXXX and XXXX as shown under " transaction history '' on monthly mortgage statement and customer transaction history XXXX XXXX XXXX Customer Transaction History seeking explanation of reversals and unapplied funds on pg 3 in between XXXX and XXXX XXXX XXXX XXXX Ltr response to SPS
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20744
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX of XXXX I lost my husband of 40 years from complications of XXXX. I therefore, lost his income. Since then, I have tried everything to save my home, from modifications, to reverse mortgages. I have been in this home since XXXX and have survived two bouts of XXXX and raised my son here. My husband and I put a lot of blood, sweat, and tears into our home and I really want to keep it. I am permanently XXXX and on a fixed income. I have an Aunt that has her loan with Select Portfolio Servicing, and she is also permanently XXXX. She was able to get her loan modifed so that she could stay in the home. They looked at her and her husband 's income and reduced her mortgage. Her name is XXXX XXXX. They were able to reduce her mortgage, tax and insurance to {$1200.00} a month. They then put the balance on the backend of the loan. Her mortgage was over XXXX. I mentioned this to them on several occassions and included this on my modification application. I have applied twice for a modification and was denied both times. This is a terrible way to treat a XXXX person. When I spoke with them yesterday, they just informed me that my foreberance had ended on XX/XX/XXXX and that I need to pay the past due amount of {$16000.00} on XX/XX/XXXX. There was no notice given. A consumer should have at least 90 days notice so they can plan their next steps. This was unconscionable. When I asked if there was an option for me to apply for another modification, they said no. I asked if I could get a deferral of the past due and they replied no. They said my only options where to pay the past due amount or sell. They were not sympathetic to my plight. Here is their contact information : Select Portfolio Servicing, XXXX and my loan number is XXXX. Please help me save my home. Now is not the time to sell with the market prices down and the interest rates so high. I need your help. I look forward to hearing from you. God bless you. XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93940
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a mortgage with XXXX XXXX XXXX and they sold it to Select Portfolio Servicing ( www.spservicing.com ). I sent my first payment to Select on time at the beginning of XX/XX/2022, and they received it and cashed it on XX/XX/XXXX ( see attached evidence, which I have sent to Select already ). However despite this the money has not been applied to my account and I'm being shown as late as of XX/XX/XXXX. They keep calling me that I'm late and I have explained many times that the check was cashed by them and sent them proof of that from my bank. Despite my multiple calls to them they fail to address the issue and as we enter XXXX I'm worried about what will happen with the next payment. I have a credit score in the upper XXXX XXXX and have been very disciplined with all my debts, I find it unacceptable that my reputation is now at risk due to the inability of this company to properly process my payment. My account number with Select is XXXX. Due to the way their correspondence was sent to me this was not clear and I sent the payment with the account number that I had with XXXX XXXX XXXXXXXX. In all fairness, this caused confusion. However given that I have given them all the information to correct it, I find it problematic that they have failed to do so.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22003
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My second mortgage loan is currently being serviced by Select Portfolio Servicing ( SPS ). The account is currently delinquent due to hardships relating to the Covid 19 pandemic. SPS is refusing to offer loss mitigation assistance or process a loan modification. They will not take in a standard loss mitigation package and process it accordingly. SPS is stating they will only offer cash for keys in order to avoid foreclosure proceedings. I am XXXX military veteran that has been offered loan modification assistance through my first mortgage with XXXX XXXX. SPS has stated that they will not offer the same loan modification assistance as XXXX XXXX, due to internal rules. SPS will not contact the VA regarding the Covid-19 refund modification, where the VA will pay back the alleged delinquency of {$11000.00}. SPS has also sent all delinquency and foreclosure information to XXXX XXXX XXXX, XXXX, OH XXXX, which is the wrong address. Therefore, I have not been notified per Virginia law 55.1-337. SPS is in violation of many CFPB laws relating to loss mitigation and loan modifications, primarily CFPB 1024.41. The rules listed below clarify the obligations of SPS ( see below ). 1024.41 Loss mitigation procedures. CFPB Rule 41 ( b ) ( 3 ) 1. Foreclosure sale not scheduled. If no foreclosure sale has been scheduled as of the date that a complete loss mitigation application is received, the application is considered to have been received more than 90 days before any foreclosure sale. 2. Foreclosure sale re-scheduled. The protections under 1024.41 that have been determined to apply to a borrower pursuant to 1024.41 ( b ) ( 3 ) remain in effect thereafter, even if a foreclosure sale is later scheduled or rescheduled.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 20148
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A