Date Received: 2022-11-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, I contacted SPS to inform them of my dilemma, that I am unable to work because of an XXXX XXXX that was in the process, I am unable to make the payments because I am not working, not receiving XXXX XXXX and I am XXXX XXXX I asked the agent to put XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on the back end of the loan due to XXXX XXXX. I was informed that I would have to wait until XX/XX/XXXX, I called on XX/XX/XXXX or XXXX and spoke with a XXXX, I do believe his name was XXXX that told me that he wasn't able to do that for me, but I needed to call the Ombudsman 's Office to have that done. I then called the Ombudsman 's Office and spoke with XXXX on XX/XX/XXXX. XXXX told me that he would take care of that, then he went further to tell me that I need to call back after XXXX is due in order for me to get those XXXXXXXX XXXX approved to be deferred. XXXX was also contacted by XXXX of the agents via email, he informed the agent that he was calling me back, but he never did. I have yet to hear from XXXX. I called back throughout the XXXX XXXX XXXXXXXX to later find that nothing had been done to assist me, the deferment hadn't occurred. I called again in XXXX after the mortgage was due to find out if they had deferred XXXX yet, I was told yes by XXXX lady and no by another lady. Then I called back again last week in XX/XX/XXXX to find out that I had to go online and fill out a form to get the ball rolling to have those XXXXXXXX XXXX deferred, XXXX and XXXX, and I will have to do the same for XX/XX/XXXX. To date nothing has been done, I am receiving letters from SPS in XXXX Font the words are too small to read, to confuse the issues to take my home from me after I have been a model mortgage payer. I have not missed any XXXX until XX/XX/XXXX, and XX/XX/XXXX, and once XX/XX/XXXX XXXX XXXX will be deferred as well. Last week, I spoke to a lady that told me that I needed to go to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am in the process of doing that as well. In the meantime, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, I was working less than XXXX XXXX XXXX XXXX, and my take home was less than {$300.00} every XXXXXXXX XXXX. This job had run out of steam for me. I am presently looking for a new job once XXXX XXXX XXXX XXXX XXXX XXXX XXXX My health is more important to me because, without my health, I am unable to work and pay my mortgage or live a rewarding life. I am doing my best to survive. I have asked for the deferment because I was told that this is an option so that I don't lose my house. I don't want to lose my home or sell my home currently due to the market is about to crash because of the economy. This process has been extremely stressful. The agents at SPS are not forthcoming, they lie and play games with us, they want me to lose my house to foreclosure, but that is not going to happen. I have filled out the XXXX XXXX XXXX upload those documents tomorrow morning, I will call SPS to have them assist me in uploading the XXXX to stay in compliance. I am XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX. I need to have a place to live and not be forced out of my home. I need your help, please. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This process has been XXXX and incredibly sad because I am unable to bounce back due to my XXXX. I was informed that the recovery time is approximately XXXX XXXX XXXX XXXX I am still XXXX XXXX XXXX XXXX once I am fully recovered, then I will return to work in XX/XX/XXXX hopefully if all goes well. I am filing this complaint because I need mortgage assistance to help me pay the past-due amount. The XXXX mortgage payment is {$1600.00}, so this amount times XXXX XXXX equals {$3300.00} ( XX/XX/XXXX hasn't been added ). SPS and XXXX XXXXXXXX XXXX are the Lenders who are refusing to assist me while I am recovering. I am asking that these XXXX months be deferred to the back end of my loan as soon as possible, please have someone contact me at your earliest convenience.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93551
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: i having been trying and asking SPS for a loan modification or short sale for sometime in order to avoid a foreclosure on my record, but they have refuse to allow me to do XXXX or the other the property is listed for sale and my realtor is trying to sale the home but unless the lender allows the loss mitigation the property will not sale because the balance to pay off the loan far exceeds the value of the home and SPS is fully aware of this fact, they just want to foreclose on the house, in accordance with the CA homerowners bill of rights i should be able to get some type of assistance in order to avoid foreclosure.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92881
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I fell past due on my mortgage on XX/XX/, and prior to falling past due on my mortgage, I reached out to SPS for Mortgage Assistance under XXXX XXXX forbearance program, which I was placed on, SPS agreed to put me on the forbearance program, and they agreed to help place the amount was past due to the end of the loan under a partial claim program. I was advised, once I was ready to resume making payments, I was to call them to let them know I was ready to do so. Unfortunately, SPS advised me to fill out the loan modification assistant package and supply with all supporting documents, which I did, even though under that partial claim program, I was advised that I did not have to submit any documents under the partial claim program, and that the review process under the partial claim was to be document less. After waiting several months for the decision and having to supply them with the same repeated documents numerous times, they declined my request for assistance stating the reason that under the servicing the agreement governing the account, that the request for assistance option was not available. After again, numerous attempts and trying to get clarification on the denial, SPS refused provided me with any actual information to try to get mortgage assistance on my loan. Up to this date they never gave me a reason for denial as well SPS had foreclosure against my property while I was in review for mortgage assistance. SPS never assigned a single point of contact exclusively to my case which made it harder for me to receive results from them and I went to the extent to offer a contribution amount towards the past due balance and after all my attempts with SPS, the only option they gave me was foreclosure or short sale.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20723
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-19
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: On XX/XX/2022, we met with our sales agent and XXXX XXXX XXXX to settle on our home we sold in XX/XX/2022. The XXXX XXXX had sufficient funds to pay the mortgage company but erred in sending the proper amount which was not found out until months later. The new owners were at settlement and moved into our home on XX/XX/2022. We were told any monies due us would be direct deposited to our account which we had set up for this purpose. Several months later we found the mortgage company only received part of the monies due ( all the money due was available with the XXXX XXXX Co ). We were notified by a banking company when we applied to buy a house in XX/XX/2022 that in XX/XX/2022, XX/XX/2022, XX/XX/2022, & XX/XX/2022, not positive but someone indicated XXXX and XX/XX/2022 that we were being reported by SPS Mortgage Servicing of being late in these months. We advised we sold house in XXXX and don't understand why we are now being reported. We found the XXXX XXXX erred in sending the appropriate amount due to typo error in their office and thus SPS took that monies and credited as monthly payments until the money ran out. We have tried to get SPS to remove the lates from our credit reporting bureaus, XXXX, XXXX, XXXX & XXXX but they refuse.eventhough we have explained the error was with Title Company which we knew nothing about for months. SPS has now been paid in full by XXXX XXXX with our assistance however they won't release the lates and we entrusted the settlement of our home to XXXX XXXX XXXX who state its up to us to get the lates off our credit report. We had no idea of this error XXXX XXXX XXXX made for several months and now being penalized. We want the late reports taken off our credit as we " sold '' our house in XX/XX/2022 and had since received a clear deed and thought everything was taken care of. We paid our mortgage with SPS for many years and never late and can't believe they will not remove these lates which clearly show were many months after we sold the house with a realtor and a title company
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20603
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I INHERITED THE PROPERTY. I WENT THROUGH THE PROBATE MATTER JUST AS SPS STATED I NEEDED TO DO. I ASKED FOR PAYOFFS AS THE PAYOFFS EXPIRE EVERY 10 DAYS. MY LOAN IS APPROVED AND WITH THE TITLE COMPANY FOR RECORDING WITH AN UPDATED PAYOFF DEMAND PENDING TO RELEASE THE LOAN TO RECORD. THIS MORNING I SPEAK WITH SPS FOLLOWING UP WITH THE PAYOFF DEMAND AS I WAS ASKED TO PROVIDE AUTHORIZATION AND TRUST DOCUMENTS, WHICH I DID, AND THEY TELL ME THEY SOLD MY HOME. THEY INFORM ME THEY SOLD MY HOME. I ASKED WHY? NO CALLS WERE MADE TELLING US OF THIS SALE DATE, NO NOTICES WERE PLACED ON MY HOME TELLING ME ABOUT A SALE DATE. I HAVE THE FUNDS TO PAY THE LOAN OFF I BEEN WAITING FOR THE UPDATED PAYOFF DEMAND. THE DEMAND I RECEIVED EXPIRED ON THE XXXX OF THIS MONTH AND THE TITLE RECEIVED MY LOAN FOR RECORDING ON THE XXXX OF THIS MONTHS. I HAVE BEEN ASKING FOR AN UPDATED PAYOFF DEMAND AS OF THE XXXX AND I UNDERSTAND IT TAKES TIME TO IMAGE AN AUTHORIZATION AND PROCESS A REQUEST BUT IF THERE WAS A SALE DATE ON THE PROPERTY I SHOULD HAVE BEEN NOTIFIED. SPECIALLY WHEN AN UPDATED PAYOFF DEMAND HAS BEEN REQUESTED. I SHOULD HAVE BEEN INFORMED THERE IS A SALE DATE I WOULD HAVE BOUGHT THE HOUSE AT THE ACTION. NOTHING WAS EVER SENT TO ME ABOUT A TRUSTEE SALE DATE. NOTHING WAS SAID TO ME ABOUT A TRUSTEE SALE DATE. INSTEAD, I WAS BEING ASKED TO SEND THE AUTHORIZATION AND MY TRUST DOCUMENTS OVER AND OVER AND OVER AND OVER. I ASSUME I AM NOW AUTHORIZED AND SO IS MY THIRD PARTY AS NOW THEY JUST INFORMED ME I NEED TO GO THROUGH THE XXXX XXXX DEPARTMENT WITHIN SPS TO OBTAIN THE UPDATED PAYOFF DEMAND AND DISPUTE THE TRUSTEE SALE OF MY FAMILY HOME.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90008
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I filed a complaint with Consumer Financial Protection Bureau originally for help with Select Portfolio Servicing because they failed to file the Quick Claim XXXX XXXX paperwork I sent in twice and stopped taking payments on my mortgage causing it to go into foreclosure. When they received the complaint from Consumer Financial Protection Bureau they acknowledged the fault was on their part and agreed to let me make a payment in the amount of {$5400.00} to pay XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX mortgage to bring it current to stop the Foreclosure on the response letter from Select Portfolio Servicing dated XX/XX/2022 in response to the complaint filed to Consumer Financial Protection Bureau. I sent a Bank Wire transfer from XXXX XXXX XXXX XXXX on XX/XX/2022 in the amount of {$5200.00} as requested in the letter dated XX/XX/2022 in response to my Consumer Financial Protection Bureau complaint to cover XXXX through XXXX payments. However when Select Portfolio posted the payment to my account on XX/XX/2022 the payment is only showing a payment of {$4000.00} was made, not the {$5200.00} that was actually made. The difference of {$1100.00} is not reported as being paid to my account. It is not showing XXXX and XXXX payments as being made and showing the account is still behind two months. The remaining account balance I paid needs to be applied to my account showing XXXX and XXXX has been made and is current. I paid the amount requested to be paid by Select Portfolio Servicing to bring the account current on the account through XX/XX/2022 and that needs to be reflected on my account immediately. They accepted the payment from XXXX XXXX XXXX XXXX wire transfer in the amount of {$5400.00} that they requested to bring the account current through XX/XX/2022, now they need to correct their records to reflect that it has been paid and received as such. They also made a new statement on XX/XX/2022 adding additional fees to the account before I made the payment on the XX/XX/2022 in which they requested, before the expiration date they had on the response letter to Consumer Financial Protection Bureau. Another example of the companys repeated illegal behavior. As I have sent you several statements showing how they continued to send letters with amounts due yet continue to add additional fees and change the date and amounts due before the date of the letter sent. XXXX divided by XXXX = {$580.00} per month for 12 months ( XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX ) They still have not unblocked my account online for me to make payments on their website nor have they fixed the mistake they made and accepted the Quick Claim Covid Relief paperwork. That paperwork needs to be completed on their end and handled properly, not just an acknowledgment that they screwed up! Their illegal financial practices need to be stopped. Them trying to add additional fees and charges to customers accounts and forcing homes into foreclosure is illegal and they need to be made to sell their accounts to a reputable Mortgage lender and force to close their business. They continue to do this to every customer they have without remorse or concern for the customer, law or the economy.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28461
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am currently in a repayment plan with my mortgager until l am able to refinance with another bank. l owe no more interest and they dont refi. l have sent all of my payments on time but every few months they reject payment and delay in processing. Currently my payments were finally accepted but they are putting me in default and/ or forbearance against my wishes to delay me from obtaining a refinance in XXXX. I have been trying to work with them to correct the problem on their end but they making the problem worse and worse. l know have received several demand letters stating they will refer case to a lawyer if not resolved. l have been in complete compliance in my repayment plan since day one.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30294
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: SPS is the servicer on a first lien ( loan XXXX ) for a property located at : XXXX XXXX XXXX, XXXX XXXX, CA XXXX. A property which I lost through a foreclosure that was executed on XX/XX/2017 by XXXX who was the second lien holder. The reason why I was not making mortgage payments to the second lender is because I had hired a loan modification company to modify my first and second loans. This company said that first they would help me with the modification of the first loan and that after that was done, they would work on modifying the second loan. They processed the first loan modification and I was fine with the results, next this company asked me to pay them so they could start working on the modification for the second loan, that at that time XXXX was the owner of the loan. I paid them to start the process of the second loan modification, later they came back to me and said that XXXX was offering me to pay {$8000.00} and that XXXX was agreeing to close the loan and show it as settled for less than owed. I was happy with what I thought it was a real offer from XXXX and gave the {$8000.00} to this loan modification company to send the payment to XXXX ( per the loan modification company 's instructions ), they said that they had sent the payment to XXXX ( but they didn't ) and that the loan was closed and that I no longer needed to make payments to XXXX for the second loan, and that is what I did. But, later I started to receive mortgage bills for the second loan and I went back to the loan modification company and told XXXX XXXX who was the person in charge of my loan modification account, that I was receiving bills from XXXX and he said to disregard them that XXXX had not updated their systems that it would take a while for the loan to show as closed, and I believed him. Later I received notices from XXXX stating that they were the new owner of the second loan. I took the notices to XXXX XXXX and he said that there was a mistake and that he would take care of it, later I received FC notices from XXXX and I also took them to XXXX and he again said that the notices were a mistake and that he was handling the situation, later I went back to his office to check the status on the situation and the office was closed/out of business and he was not answering my phone calls. At the end I contacted XXXX and explained what had happened with the second loan but they didn't care about what I was saying to them and their only response was that I needed to pay over {$100000.00} to bring the account current or that they would FC and since I did not have the money to pay them them, they took my house and with the assistance of the county 's sheriff threw me, my wife, my kids and my disable mother in law to the street right before XXXX. Please refer to the link below for additional information on the loan modification scam that I was victim of. https : XXXX At the time of the foreclosure I was current with my mortgage payments on the first lien but I stopped making the mortgage payments because I had lost the house as a result of the foreclosure. Each month for the last 5 years SPS has been reporting me to the credit agencies because I am not making the mortgage payments on a house that I don't own. I have contacted SPS and XXXX numerous times to try to resolve this, but they have never listened to my complaints and continue to destroy my credit and my life. This situation is very stressful and is affecting my health, my family, and my financial situation. You are the only hope I have to resolve this matter and I respectfully request your assistance.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93041
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This Complaint is about SELECT PORTIFOLIO SERVICING XXXX XXXX XXXX XXXX XXXX XXXX UTAH ZIP XXXX SPS has consistently had a pattern of over billing Me with an incredible amount of Junk Fees, and giving Me the run around when questioned why??? They have imposed PREDATORY LENDING TACTICS since the begining of my loan by giving my a 4 Payment pick a payment option, NEGATIVE AMORTIZATION LOAN, THEY SET ME UP TO FAIL from the Start of My Loan Until Now. They have also forced placed insurance while I had already had Homeowners insurance in place. XX/XX/XXXX I have Sent them a QWR Qualified Written Request Under the RESPA AND TILA Laws in the State of California They have Refused to Legally answer the QWR. it covers from XX/XX/XXXX to XX/XX/XXXX It has to be answered before they can proceed to FORECLOSURE. They have Changed Relationship Managers on Me more than XXXX XXXX. They have not offered Me a Modification Payment in more than 5 Years Even though The Government offers many rescue plans for homeowners, I have not been given a chance to pay back a reasonable amount or been given a MODIFICATION in The last 5 Years They are abusive and not willing to help in any way shape or form. They say that the only Help they can give is for Me to Move Out. We have an XXXX XXXX XXXX wheelchair bound Person living at the Property They have Violated my Homeowners Rights, My civil Rights they have violated RESPA LAWS/ TILA LAWS AND RULES OF ENGAGEMENT IN THE STATE OF CALIFORNIA/ HUD RULES OF DISCRIMINATION They are Abusive and have said on many times that they don't answer to Me or Anyone. they Have violated My CALIFORNIA HOMEOWNER BILL OF RIGHTS They has not done the Following : Notification of foreclosure-prevention options : Your servicer must try to contact you at least 30 days before starting the foreclosure process to discuss your financial situation and explore your options to avoid foreclosure. Your servicer can then start the foreclosure process by recording a notice of default in the county where your home is located, and will then send you a copy within 10 business days. Within 5 days of recording a notice of default, your servicer must generally give you information about options to avoid foreclosure that may be available. ( Civil Code sections XXXX, XXXX ) Guaranteed single point of contact : If you ask for a loan modification or other foreclosure-prevention option, your servicer must assign you a specific person or team who can walk you through application requirements and deadlines, knows the facts and status of your application, including missing documents needed to complete your application, and can get you a decision on your application. ( Civil Code section XXXX ) Acknowledgment of application : If you apply for a loan modification, your servicer must notify you within five business days of any missing information, other errors, and deadlines for completing your application. ( Civil Code section XXXX ) Restrictions on fees : You can not be charged a fee for applying for a loan modification. You can not be charged late fees while your servicer is making a decision on your completed loan-modification application, while you are making timely payments under an approved modification, or while a denial is being appealed. Your application is " complete '' once you submit all required information within the servicers reasonable deadlines. ( Civil Code section XXXX ) Restrictions on dual tracking : Your servicer must generally pause the foreclosure process while it is making a decision on your completed loan-modification application and until after it gives you time to appeal a denial. It also can not foreclose on you while you are complying with the terms of an approved loan modification, forbearance, repayment plan, or other foreclosure-prevention option. ( Civil Code sections XXXX, XXXX ) Denial rights : If your servicer denies your loan-modification application, it must state its reasons and identify other possible foreclosure-prevention options in writing. It must also give you a chance to appeal the denial. You may submit a new loan-modification application if you have had a material change in your financial situation since the last application. ( Civil Code section XXXX ) Transfer rights : If your servicer approves a loan modification or other foreclosure-prevention alternative and then sells or transfers your loan to another servicer, the new servicer must honor that foreclosure-prevention alternative. ( Civil Code section XXXX ) Verification of documents : Your servicer must review certain foreclosure documents to make sure they are accurate, complete, and supported by reliable evidence about your loan, your loans status, and the servicers right to foreclose. ( Civil Code section XXXX ) SPS SELECT PORTIFOLIO SERVICING HAS VIOLATED ALL OF THESE PROCEDURES IN PLACE TO HELP IN MY SITUATION I will Also be Complaining to The XXXX / ATTORNEY GENERALS OFFICE, I am sick and tired of The abuse from SPS / SELECT PORTAFOLIO SERVICES Managment and Owners. I am also tired of them braking the Law with out any repercussion. PLEASE HELP ME!!! I REALLY NEED YOUR HELP!!! XX/XX/XXXX XXXX XXXX XXXX Victim of Predatory Lending
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91387
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: to whom it XXXX concern, im writting to you becusae my mortgage company ( select portfolio servicing ) is taking advantage of me. select portfolio servicing sent me a letter letting me know that they are adjusting my interest rate from 5.125 % to 20 % becuase my account shows behind. i was very surprised since all my mortgage payment are always made on time and plus i have every single cancelled check showing select portfolio servicing cashed my check. select portfolio servicing told me that they apologize but since the account was transfer from the previous services ( 6 months ago ) they never recieved the complete details of my accont and it was their mistake. select portfolio servicing also told in the mean time i had no option and to pay the new monthly mortgage payment based on 20 % interest rate until they clarified the mistake made by select portfolio servicing and the previous services. i am so upset about select portfolio servicing response considering select portfolio servicing made the mistake and it is unnaceptable that select portfolio servicing is taking advantage of me. please any help will be very appreciated it since next month my payment will increase 4 times from the original amount and i dont beleive this is fair since it is select portfolio servicing mistake when my mortgage got transfer to select portfolio servicing. thank you
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90270
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A