Date Received: 2023-01-23
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I am trying to make arrangements to get a affordable payment plan with Select Portfolio Services. But refuse to do so. The debt was discharged XX/XX/XXXX. Select Portfolio have it and XXXX XXXX XXXX. Select is refusing to work with me. Yes, I had a hardship plan with them around XXXX. And I was still in harder hardship, couldn't pay my payments. I want to make some kind of arrangement instead of filing bankruptcy. My account number on the select Portfolio is XXXX
Company Response:
State: FL
Zip: 33309
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I started the XXXX XXXX in XXXX. I have been consistently current on my mortgage payments. On XXXX, I should have received a {$5000.00} principle reduction in XXXX after completing 60 months of on-time payments. My Escrow Review in XXXX state there was a underage of {$22.00}. Between XXXX and XXXX, my property tax was reduced by about {$240.00}. My Home owners insurance increased by only {$3.00}. Select Portfolio is now claiming I have a underage of {$680.00}. This is impossible and I now totally question what is being done.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 79934
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan servicer was changed effective XX/XX/XXXX from XXXX to SPS but XXXX XXXX XXXX XXXX is the actual mortgage company. On XX/XX/XXXX, The Maryland HAF program sent a payment in excess of {$15000.00} to cover my back mortgage payments under a grant program. These funds have not been applied as of yet and I continue to get of the foreclosure notifications from them as well as outside entities, both phone calls and mailings. My last follow up with them was XX/XX/XXXX in which the representative stated that they've identified the funds and they should be credited on XX/XX/XXXX however this has not been done. I have also not been permitted to make loan payments which concerns me as well.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20708
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I attempted a mortgage modification but that increased my monthly payment. As a result we lost our home in XXXX. I am XXXX years old and that loan was predatory.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21217
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Select Portfolio Servicing operating from XXXX XXXX XXXX, UT and XXXX FL SPS seems to be deliberately vague and non-responsive to any requests for conditional lean requests for the purpose of closing an existing mortgages. According to my escrow agent XXXX XXXX from XXXX and XXXX XXXX XXXX ( XXXX ) XXXX, SPS has habitually taken 25 to 120 days to provide a conditional lean release CLR that is commonly required by a buyer 's Loan Company in order to finalize loan documents for a sale. Such delays can result in buyers having to back out of sales contracts. Current status on my interactions. On XX/XX/XXXX, I sent an email to SPS requesting that my Escrow officer be added as a thrid party to my mortgage account for the express purpose of selling my property On XX/XX/2023 SPS provided an payoff amount but did not provide the requested CLR. XX/XX/XXXX ( XXXX ), I talked to XXXX XXXX SPS and requested the that SPS XXXX a CLR to my escrow agent. She " filed the request for approval '' and stated all further communications to be sent to the Ombudsman office at the ( XXXX ) XXXX number. XX/XX/XXXX ( XXXX ) I talked to XXXX XXXX the ombudsman office and he escalated the request for review. XXXX XX/XX/XXXX ( XXXX ) I talked to XXXX who said request was still under review. XX/XX/XXXX ( XXXX ) I talked to XXXX who indicated request was still under legal review. It seems that a conditional lein release is proforma and should be a simple and quick review. It should not take days to review and send out. SPS is deliberately delaying in order to extract one more month of interest on my loan. Their phone process is also faulty. If you provide the account number after three cycles on the hold system you are sent to voicemail ( not acceptable ). If you do not provide the account number they pickup on the first or second cycle ( acceptable delay ).
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 952XX
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We refinanced our home mortgage. XXXX XXXX charged us outrageous fees to refinance it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MS
Zip: 392XX
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Since XX/XX/2022, I have been trying to refinance and existing mortgage I have with Select Portfolio Servicing. I have requested a Verification of Mortgage from Select Portfolio Servicing over and over and have not received the document. The lender that I have applied with to refi my mortgage has contacted Select Portfolio Servicing several times and Select Portfolio Servicing has failed to provide the requested document. They keep sending a payment history but will not provide the Verification of Mortgage. It seems like they are purposely doing everything they can to not provide the Verification of Mortgage and I really don't know why.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 78223
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Select Portfolio Servicing ( SPS ) mortgage company didnt give me the right principal amount I owe and gives me runarounds after speaking to several representatives and supervisors in loss mitigation.. Im still being charged interest by my mortgage company, SPS, even when I paid/sent in the exact principal amount I owe in advance of at least 30 days. SPS has been withholding information regarding my mortgage that caused me to pay interest. Please reference my documents of Mortgage statements in Question, Copy of mortgage check. Ill explain in detail below Ive been an informed consumer regarding my mortgage recently. My mortgage is a 30 year fixed rate, my maturity date is XXXX/XXXX, and my interest is COMPOUND interest. And my mortgage interest is being charged in the rears. I called my mortgage company, SPS to get the EXACT principal amount I owe the next/following month, so that when I send in this exact principal amount owed, it will be applied and the interest for the next month can not be charged or has to be removed. I did this for 2 times from period of XXXX and XX/XX/XXXX. In XXXX, XXXX, when I called and spoke with the SPS representative, XXXX XXXX XXXX / Employee XXXX, on XX/XX/XXXX at XXXX XXXX, I was reassured that the exact XXXX, XXXX Principal Owe was {$660.00}. Using the payment stub that comes in the mail, where I wrote in where says TOTAL AMOUNT ENCLOSED in the amount of {$2100.00} in check # XXXX. This amount includes my regular mortgage payment of {$1400.00} which includes Interest, Principal, and Escrow for XXXX PLUS the next months principal owe in this case is for XXXX is {$660.00}. I did the same for XXXX with XXXX exact amount of principal owe. In XX/XX/XXXX, the exact XXXX, XXXX Principal Owe was {$660.00} when I called and was reassured by another representative -- XXXX on XXXX and confirmed with her supervisor. I again used the payment stub, I wrote in where says TOTAL AMOUNT ENCLOSED in the amount of {$2100.00} in check # XXXX. This amount includes my regular mortgage payment of {$1400.00} which includes Interest, Principal, and Escrow for XXXX XXXX the next months principal owe in this case is for XXXX is {$660.00}. The only way this does not work is that SPS didnt provide me the exact next/following month principal owe. They are withholding info from me, and legally they can not do this because its my rights as a consumer. Furthermore, other mortgage companies of my friends and colleagues provide this information to them, and they are able not to pay interest, and their maturity date goes down by 1 month everytime they send in the exact next/following payment. I called back on/after XX/XX/XXXX to check on my maturity date ( to ensure their system has a chance to balance and update ), its still the same at XXXX/XXXX which means that Im still being charged interest for XXXX even though they have received payment ahead of time. Because I was given the wrong XXXX exact principal owe by their own SPS representative, I asked to speak to supervisor so I can get this accurate exact #. I was reassured that the XXXX principle owe is accurate and correct of {$660.00}. When the statement comes in, its incorrect #, it should have been {$660.00}. I was reassured that the XXXX principle owe is accurate and correct of {$660.00}. When the statement comes in, its incorrect #, it should have been {$660.00} If they had given me the exact correct following principal owe for XXXX and XX/XX/XXXX, then I wouldnt have to pay interest respectively for XXXX XXXX & XX/XX/XXXX. And this can be confirmed by my mortgage maturity date decreased by 1 month each time. Hence, in XXXX, my new maturity date should be XXXX/XXXX, and in XXXX, my new maturity should be XXXX/XXXX. As you can see, this didnt happen, my maturity date is still the same XXXX/XXXX. This means legally, I would still have to make payments until XX/XX/XXXX unless I refinance into another company, or pay the mortgage off in its entirety before then, or when the amount of money I send in for extra payments meets/equals to the mortgage balance. This does not give me the ability to save on interest ( not pay interest ) as much as possible if I send in the next/following months principal owe WHENEVER Im able. In the timeframe of XXXX XXXX to XX/XX/XXXX I had to call 8 to 11+ times to even get the following months principal amount. I have been getting major runarounds both by various representatives and 2-3 supervisors even those that work in the loss mitigation department. I verified that all the calls were recorded, especially the dates that they told me the exact principal amount. I believe it was on XX/XX/XXXX & XXXX. SPS is withholding information, giving me the runaround by NOT providing me the Exact next /following month principal owe that I legally have the right to know regarding my mortgage and save on my interest. For which this was not done, and was even told by a supervisor, you can just send in ANY amount to principal and even if you send in the exact amount of principal owe, SPS cant not legally update my maturity date. This is just incorrect information. I tried to work this out with SPS, even have XXXX XXXX with 3rd party permission to speak to SPS on my behalf while I was on the phone to further explain to them that he and his friends were able to get this done with their mortgage company, but unfortunately I had to resort to file a complaint through Consumer Financial Protection / Consumer Protection Bureau. Incorrect info Ive received : Theres no way we know or have the followings month principal you owe until you make this months payment Cant legally change/update your mortgage maturity date even if you send in example principal owe Because your loan was modified, we dont have the next principal amount to give you and we cant give you an amortization schedule either You can just send in ANY extra principal amount ( in order for not to be charged interest, one must send in the EXACT next month 's principal owe ) Other banks may be able to change the maturity date but SPS cant even when I shared with other colleagues banks were able to do this. Supervisor XXXX in the loss mitigation department on XX/XX/XXXX around XXXX XXXX ( employee ID XXXX ). SPS can not legally withhold information pertaining to my mortgage or delay from me, causing me to pay interest otherwise could have been avoided. See attachment pdf of : Mortgage statements, Maturity Date, and Check paid/send to SPS MORTGAGE COMPANY ( SPS ) : SPS Select Portfolio Servicing XXXX XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX XXXX : XXXX Customer service : XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28078
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was in a XXXX, unable to notice anything happening in my life XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/2021, I tried to come into my primary resident house, and surprisingly, my next-door neighbor XXXX had taken my house, changed the locks on the doors and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which is technically my primary resident house. I heard XXXX XXXX to the neighbors and he said XXXX XXXX XXXX I contacted select portfolio services and they told me to file a complaint to the government.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94102
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Select portfolio services is over charging me. I paid them {$3000.00} and they keep saying I owe them more money.. My payoff was {$2400.00}... I have paid them XXXX I also have the proof.. They are still saying I owe {$720.00}.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 318XX
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A