Date Received: 2023-05-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/XXXX. I am writing to address a concerning matter regarding a recent letter packet I received from Select Portfolio Servicing Inc . The packet, dated XX/XX/XXXX, stated that I was approved for a loan modification. However, I want to clarify that I never applied for such a modification. XX/XX/XXXX. Immediately upon receiving the letter, I logged into the SPS website ( https : //www.spservicing.com/ ) to investigate further. To my surprise, I noticed that my auto monthly ACH payment setup by SPS did not pull mortgage payments from my XXXX XXXXXXXX XXXX account for the amounts of {$2100.00} for XX/XX/XXXX and {$2100.00} for XX/XX/XXXX. In an attempt to resolve this issue, I promptly contacted SPS via the provided phone number, XXXX. I spoke with representatives named XXXX, XXXX, and later with XXXX XXXX. Unfortunately, during my initial call, the conversation was abruptly terminated, and I had to call back to speak with XXXX. I specifically asked him why I received a loan modification package. According to XXXX, SPS sent me a " trial loan modification '' that was pre-approved. However, I want to emphasize that I never consented to such a trial modification. XXXX explained that there was no need for a signature and that my normal monthly ACH payment triggered an acceptance for the trial loan modification. Consequently, SPS stopped my XXXX and XXXX payments. During my discussion with XXXX, I expressed my deep concerns about this situation. I raised the question of whether this could be considered fraudulent, to which XXXX stated it was a " system error '' and should not have occurred. He confirmed that both XXXX and XXXX payments were not collected by SPS, with the next scheduled payment being in XXXX. I insisted on receiving a letter from SPS, clearly stating that your company takes responsibility for the error and confirming that my mortgage payments will not be considered in default. I informed XXXX that I would wait for this letter before making any further payments. Moreover, I sought reassurance that making the XXXX and XXXX payments now would not trigger another SPS modification. XXXX assured me that it would not. XX/XX/XXXX. Regrettably, as of today, XX/XX/XXXX, I have not received a satisfactory letter explaining the details as discussed with XXXX. Consequently, I have refrained from making the XXXX and XXXX payments.
Company Response: Company believes complaint is the result of an isolated error
State: TX
Zip: 76092
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Consumer Financial Protection Bureau XX/XX/2023 In XXXX I filed a complaint against Select Portfolio Servicing ( SPS ) because the process for getting assistance with HAF was taking so long. That has finally been resolved. My problem now is the escrow shortage on my account was {$30000.00} and with the {$20000.00} that HAF assisted with left an escrow shortage of roughly {$10000.00}. I asked in XXXX that SPS do a review of the account and recalculate taking into account the {$20000.00} being paid on the shortage. My mortgage payment was over {$1700.00} due to the shortage. The amount that was reduced was {$150.00}. I wrote again saying that seemed unacceptable since there was a payment of {$20000.00}. I am still awaiting a response but have been told that they figure the shortage when it was XXXX on a XXXXmonth payback, now they are figuring it on a 24 month which still leaves me at {$1500.00} with {$170.00} for fees and advances ( dont know what that is ) which puts my mortgage right up to {$1700.00}. I don't understand why they are not trying to get help us get into an affordable payment. UPDATE : I just received a letter from SPS yesterday see response in attachments. Hopefully you will be able to open as I have had a difficult time getting the attachments done because it says document is corrupted. I do understand a increase in taxes and insurance would play a role in some of an increase but still not enough to offset {$20000.00}. They also stated that if the payment was too high then we could start loss mitigation. Loss mitigation for them is short sale or foreclosure. They claim they want to help us keep our home but yet they certainly wont work with you. A year and a half ago we tried working with SPS about helping us when I was very sick with XXXX long haul and they wouldnt do anything but started foreclosure process. We needed to borrow against our 401K to get caught up. I dont have any confidence that they would be willing to help us gain our house. I also question the bookkeeping with SPS. I called last week and asked if there was any update on my request for recalculation of mortgage which the answer was no and was told that I didn't have a mortgage payment due until XXXX as we were all paid up. I questioned why I was ahead but got some answer honestly, I couldn't understand. I cant even go in on the online app and see a history of payments. I need to request it and then they send everything and it doesnt help to understand your account. I should be able to see my history on line to verify what is happening but cant do that. I dont understand how you go from being paid ahead to being a month to being behind the next week. Someone or something is grossly wrong with their bookkeeping. I really need someone to help us keep our house by holding SPS accountable for the bookkeeping and the {$2000.00} payment which should have greatly decreased our payment. I really need help retaining our home. Please help XXXX XXXX
Company Response: Company believes complaint is the result of an isolated error
State: NH
Zip: 034XX
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have applied for the California federal Mortgage relief program and after a year wait and previous denial finally I got approved for up to {$80000.00} in grant towards my deferred mortgage balance of {$80000.00} which consist of 4 deferrals combined resulted during the covid. Very exciting news for any struggling and low-income minority homeowner like my self. considering that I am a senior over XXXX years old of age. The bad news the servicer decided blocked it and continues to block it from going through or even cooperating rather they have decided to discriminate a against me and turned it into a night mare. They said Because the program is only paying up to {$80000.00} and my deferred loans amounts are {$80000.00} they are not sure what to do or how to handle the remaining balance of the deferred loans of {$500.00} which I have offered to pay but they have refused so they could block the assistant from going through.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Paid check XXXX XXXX in the amount of {$7000.00} dated XX/XX/2023 the check was returned. It clearly stated the loan address of XXXX XXXX XXXX ; loan account number XXXX. Also, other payments have been misapplied as well.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I received an escrow analysis stating that we are beginning the year with a {$4900.00} ( approx ) deficit. We modified in XXXX. We received an escrow analysis the last couple of years and our payment went up a bit due to the taxes and insurance increase. However, this year they are raising our payment over {$300.00} a month. We can not afford this increase and it seems they dropped the ball on notifying us properly so that we would not be in this situation. The mortgage company/lender should pay this deficit as it was their fault for letting us get in this situation.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21215
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I would like to receive the two ( 2 ) recorded call transcript dated XX/XX/2022 at XXXX XXXX PST and XX/XX/2022 at XXXX XXXX PST. I would also like the photo contents of the payment envelope date XX/XX/2022 for loan XXXX. Payment was made for XX/XX/2022 in the amount of {$7000.00} check dated XXXX which was cashed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My deceased parent 's house foreclosed and not all of the heirs were informed. The company is Select Portfolio Services ( SPS ). SPS is NOT giving the rightful heirs the leftover money from the sale of the foreclosure from my deceased parent 's home. I have reported years ago that SPS is a Predatory so called " bank '' and used Predatory Loan Tactics to obtain people 's homes. SPS DID NOT offer Help for homeowner and/or heirs during the coronavirus national emergency. SPS foreclosed on my deceased parent 's home during the Federal Mandate under Covid19 Laws to NOT Foreclose! This so called company is so dirty and took my parent 's home away so that they could benefit dollars into their pockets!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I went through forbearance during Covid, Was 24 months without employment income, exited through a Mortgage Modification Plan in XXXX, XXXX My adjustable mortgage was at 3.625 % during forbearance and was increased to 5.625 % during the Modification and remained at 5.625 % fixed after modification. I have always personally paid my property taxes and insurance premiums when due. The servicer insisted on an escrow account. The qualifying payment during Modification was {$3400.00}. Modification was then approved with a monthly payment of {$3300.00}, very close to the Modification payment as I was told it would be. I agreed and could afford that. Three months later a letter stated that the new payment would be {$3700.00}. I called my Relationship Manager and she was upset that a longer period had not been granted to pay off the escrow deficiency. She had the escrow repayment period extended from, I believe, 19 months to 36 months. The authority was there to extend it to as long as 48 months. The new payment was {$3500.00} from XXXX XXXX to XXXX XXXX. Their letter dated XXXX, XXXX informed that the payment would jump to {$4000.00} as of XXXX XXXX. That huge payment can not be accommodated within my financial means and it may result in foreclosure. I will have to cancel automatic payments from my checking account because I won't have adequate funds there to cover it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 952XX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX I was given a trial modification of two months. XXXX started the modification. In XXXX I was told they didn't except my signature. They sent me a new signature page with postage. They claimed they didn't receive it. So uploaded it to their site. They accepted my XXXX payment. XXXX payment was returned with a foreclosure notice. My previous payment were not returned or applied to my account. My statements say no payment was made making my balance higher. They never validated my debt. My loan was originally a XXXX product, and was sold after the big lawsuit that broke the real-estate market in XXXX. My mortgage was one of those mortgages. I have been trying to prove this since XXXX. I filed a wrongful foreclosure on my own, which I did incorrectly. The case was not going to be in front of the judge in time for the sale date of XX/XX/XXXX, so I filed bankruptcy on XXXX XXXX. The rears went on the bankruptcy, but they still won't except my payments, as of XXXX XXXX. They are trying to sabotage me and take my home. I have been trying to sale the home to get out of this situation. My XXXX stopped the sale in XXXX of last year, and wouldn't except the payment for false liens. XXXX XXXX XXXX has been harassing me for years with their self made rules. I have a civil suit pending, for the loss, the selling and discarding of my property, due to downsizing. I had a townhouse ready for purchase contingent on the sale which fell through. I had 5 closing scheduled waiting on a release that never came. These thingds made me have to move back in an continued this aggravation with Select Portfolio servicing LLC, the collection agency that services my loan.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: SPS Servicer for XXXX XXXX Note Holder Since XXXX, I've been in the process of a modification for a loan as well as the assumption of the loan per court order in a divorce settlement. Over the past actually nine years, I've been trying to do the modification process. Within this process of review, they filed a foreclosure during a dispute. The dispute was filed in XX/XX/XXXX, and they filed a foreclosure in XXXX of XXXX while it was under review. I received a letter stating that there would be no legal actions taken against me, but there was. Then COVID happened which put things behind for a couple of years. And here we are in XXXX where I have consistently supplied all the documents they have requested. And each and every time I get a letter of a completed package, it never fails that a week later they say something's missing. And the same item that's missing they say is an income statement or profit and loss statement or a W2 or a paycheck stub. I have several emails showing that things have been received. I've attached a sample letter of the most recent situation on XX/XX/XXXX where my package was completed and sure enough a week later they said that a paycheck stub was missing. I have submitted paycheck stubs and profit and loss statements as far back as XXXX beyond the three months that they're asking for. This has been a grueling process for the past seven years and no one should have to go through this. I applied for loan forgiveness, for the arrearages, and asked for fees to be waived because they are accumulating while I am in the mod/assumption process. The foreclosure sale also keeps getting rescheduled and then canceled. All I want to do was addressed the arrearages that were left to me in the divorce and pay my mortgage. My best contact phone number is XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A