Date Received: 2021-07-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for forbearance at the beginning of the pandemic. I am behind on 16 payments which amounts to just over {$60000.00}. When we were approved for the forbearance, we were told by the lender that the delinquent amount during the forbearance period will be added to the balance of the loan. After submitting the loan modification application per the lender 's request, they are not providing me with any home retention program as they say I was not approved for any and the only options provided to me are pay balance in full, short sale or deed in lieu. I am not able to pay the balance in full at this time but I am able to resume making the regular monthly payment and would like to keep the house as I am a senior citizen and this is our primary residence. Your response and help is very much appreciated. Thank you
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92867
Submitted Via: Web
Date Sent: 2021-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our mother, a resident of Indiana, passed away XX/XX/2020. In the process of settling her final affairs, we realized that a mortgage for a double-wide trailer in Tennessee with Select Portfolio Servicing still existed in her name. In researching this issue we realized her brother 's girlfriend had her illegally sign a quitclaim deed to the double-wide and the land it sits on over to her. Our uncle and his girlfriend live in the double-wide trailer and use our mother 's SSN to access the automated payment system to make the monthly payments. We have tried contacting Select Portfolio Servicing to get them to stop accepting payments on the property, but they refuse. We were told by SPS that as long as someone makes a payment they will continue to let the loan be active. My siblings and I have contacted an attorney in Tennessee and were told that we legally own the trailer and our uncle and his girlfriend legally own the land that it sits on. However, the escrow account for our mother 's loan pays for the property tax for our uncle 's property. The attorney also verified the quitclaim deed was not valid, but the statute of limitations has passed for any legal charges to be filed. Select Portfolio Servicing should have forclosed on the property back when the quitclaim deed was filed since the land used to secure the loan was signed over to someone else.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28590
Submitted Via: Web
Date Sent: 2021-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I tried to pay my mortgage off with Select Portfolio Servicing online and called when I was unable to. I was told they would sent a payoff statement with final amount and payment procedures. I received that letter XX/XX/2021. I went to the bank on XX/XX/XXXX, purchased a bank check in the exact amount the letter stated, mailed the payment with a copy of the payoff statement overnight. My tracking information confirmed they received it on XX/XX/2021. The payoff quote was good through XX/XX/2021. The payoff quote consisted of a small mortgage balance of {$180.00} and " other fees '' for a final total of {$1800.00}. I have been receiving phone calls and letters from Select Portfolio Servicing since XX/XX/XXXX because the {$180.00} amount was never applied to my account. SPS has been aware of that error since XX/XX/XXXX. To date, they have sent out an Early Intervention Notice on XX/XX/XXXX which led to people contacting us wanting to buy our house which is not for sale. On XX/XX/XXXX, they sent a State Required Information Notice. I am worried about our credit rating at this point and have no confidence in resolving this matter.
Company Response: Company believes complaint is the result of an isolated error
State: NC
Zip: 27609
Submitted Via: Web
Date Sent: 2021-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Back in XXXX last year, I asked for hardship assistance since my husband lost his job, they approved me fir payment plan which {$910.00}. Higher than what I was paying {$730.00}. Then I skip one payment they send me a certified letter saying if o dont pay the full amount, my account is in default and o have to pay {$3100.00} other ways I will have foreclosure on my property. And they refused to modify my interest rate which is 6.75.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77498
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My Mortage is with Select portfolio services, I was told that I missed a deadline in may for them to help me with my mortgage. I lost my job in XXXX of XXXX and just recently started a new job as of XX/XX/XXXX. The bank is requesting that I pay a large amount to reinstate my account otherwise they will continue with a foreclosure. I asked if there are other options and was told no. At this point I dont know what else to do.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WI
Zip: 53154
Submitted Via: Web
Date Sent: 2021-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The previous servicer XXXX XXXX have transferred/sold my old account to Selected Portfolio Servicing ( SPS ) without resolving my old XXXX account. The present servicer Select Portfolio Services is unaware of my tender of payment offered to XXXX prior to this transfer. My tender of payment to which XXXX service should have closed my account out therefore relieving me from any further dealings with any future servicing agency or bank ( s ) .This did not happen. Also, ,it has come to my attention due to the hardship of homeowners during Covid-19, XXXX XXXX XXXX CEO XXXX XXXX is putting a freeze on all foreclosures until the end of this year 2021. This is in support of the Consumer Financial Protection Bureau proposal rule that will prevent lender from starting foreclosures ( see attached ). in addition SPS provided me with the 1 ) owner/investor name and address 2 ) the trustee name and address.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11216
Submitted Via: Web
Date Sent: 2021-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Select Portfolio Servicing, Inc. ( SPS ) took over the servicing from XXXX and XXXX sold our primary home loan to an investor, which SPS is suppose to provide to us in 5 business days. This investor and SPS has acted in XXXX XXXX and has delayed and unreasonably requested information from us so that any deferment amount will be paid off prior to their decision being made. Other than our deferral request, we have made recent timely payments to SPS of our mortgage which they have applied to the deferred balance not our current balance. They currently have our account as current under the COVID deferral program. The majority of income comes from our small business company, which we solely own, which was the way it was when we originally took out the mortgage. Ironically, XXXX has approved our home equity credit loan ( XXXX-HECL ) on our home for the amount we requested be deferred to the end of the term of that loan as a balloon payment as we were told when we applied for the deferment. Unfortunately SPS and the new investor of our primary mortgage has acted in bad faith and has played a delaying game to collect as much of our good faith payments of the deferral balance so our request amount will be XXXX out before it can be added to the end of the term of the loan. More specifically, we complied earlier with all of their documentation request in 2021. On XX/XX/2021 they sent us specific requirements for obtaining Profit and Loss Statement for our small business. They was sent to them on XX/XX/2021 to the letter. Then they came back to us and requested additional information of more information they did not request the first time. XXXX on XX/XX/2021 we completed with the additional break out of Other Income and provided, in Good Faith, additional information. SPS stated we should not have used " Other Income '' as a category even though that was specified in their first request. We clarified with SPS that " Other Income '' was income derived from property management not from commission income is which our typical " Income '' business. This was suppose to be conveyed to the Investor. To day, XX/XX/2021, SPS is now requesting we provide another 90 days Profit and Income Statement because they claim are information is outdated even though we originally complied back on XX/XX/2021. We, my wife and I, owners of the primary residence, that SPS and the investor is acting in bad faith by continuing to delay their decision knowing that we have continued to pay our mortgage in good faith. But for COVID, we would not have asked for this deferral and are in a position now and going forward to make our payments. XXXX is culpable in this as they flipped our mortgage to this investor and SPS as the servicer who have acted in bad faith and by their delay our seeking to eventually foreclose on our home which XXXX as well as the investor will be unjustly enriched to our detriment. XXXX representatives made statements when our mortgage, both primary and HECL, was with them that this defer of the XXXX period would be easy to apply for and obtain and they even our loan would be considered for re-evaluation at a lower rate, we currently pay 6 % interest. All of our telephone calls with XXXX and SPS have been recorded and we grant the CFPB the right to subpoena all of these records to review this travesty. I wouldn't be surprised if XXXX, SPS and this investor is treating other small business owners who have a mortgage the same way. If there is a class action suit along these lines, we would be willing to be named parties. At this time we just want the same treatment that XXXX provided to us with our XXXX-HECL by putting all deferral amounts when we started this process as a balloon payment on the end of our primary mortgage. We can provide substantially more documentation but have not done so according to your directions above.
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2021-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: DUE to Covid-19 and for NO other reason, I got behind on all of my mortgage. I am in California and our wonderful Governor made an annoucement to allow renters not to pay their rent. My income is from XXXX at two schools, college students who XXXX XXXX from me and my XXXX income. With the above said, I was hit hard. The schools I was XXXX at closed, my XXXX moved home and my XXXX stopped paying XXXX. With my XXXX properties, the lenders have worked with me very well and I received payment plans. These lenders put the back money owed on the back of the loans and payments will be startingin XXXX. This was done with a simple telephone conversation and very easy. With SPServicing, unfortunitely, I have the home I live in and an additonal XXXX property. Spservicing has a website one has to use to apply for help. The website in the past has, kicked me out, not saved my information and their " required '' information takes hours to fill out. Keeping in mind this is the home I live in and purchased in the late 1980 's. I owe them around {$220000.00} on a home worth over {$850000.00}. I have spent hours on the phone with their customer " service '' people and one time I was on the call for over 4 hours, spending an additional 3.5 hours filling out the form, then was kicked off with non of the information saved! It is odd to me, that the other two lenders could give me the covid-19 help with a simple phone call and Zero paperwork, zero hasle, zero computer time. Yet, the home I live in seems to be impossible. In fact, I just got off the phone with SPServicing and was directed again to their website. This time however when I got kicked off it magically saved my information. Also, the gal I spoke to today said nothing shows as submitted when i have submitted several times. All I want is what the other serviceswere able to give me, which allows me to keep my home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91765
Submitted Via: Web
Date Sent: 2021-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I tried to ask for help with my lender but my lender said there is no available option for me to save my home. I even asked FHA Covid Partial Claim and even said I am not also eligible for it. Tried submitting an application for loss mitigation and they also denied me. It seems that my lender does not want to help me at all and want to push foreclosing my home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33905
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Select Portfolio Servicing put a lender required flood policy on my account and will not remove. I have been actively trying to resolve this issue for one month. I have lived in the home for over 6 years, all with mortgages held by various providers, and have never been required to carry flood insurance. Select Portfolio Serving ordered a Standard Flood Hazard Determination Form what came back with flood zone AE. I provided the same form that was completed 2 months earlier during my refinancing that shows the property in flood zone X and flood insurance not required. The form does note that part of the property is in a flood zone, but all structures are not affected and not in the floodplain. This SFHDF is attached. I call Select Portfolio Serving weekly. I can never get the same person and each time I am told flood insurance is required with no further details. Despite trying to resolve the issue before that date insurance was required, I got nowhere with this company. They put lender flood insurance on my account and will not remove it or provide details as to how they are making this determination. My mortgage is being transferred on XXXX and I would like this resolved before the transfer.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A