Date Received: 2021-08-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My wife has been very ill after getting the covid vaccine. We fell behind in mortgage and trying to catch up. We filed for help in loan modification back in XXXX we are still waiting to get any kind of help. Or clear response on what kind of modification we can have.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NH
Zip: 03038
Submitted Via: Web
Date Sent: 2021-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Loan Servicer states the following on XX/XX/2021 communication to Borrower : " Unfortunately, the account is ineligible for one of more resolution options or it is ineligible for the option you selected on the RMA. '' Borrower Complaint : No details provided of why account is not eligible for assistance. No details given of which resolution options Borrower is eligible for. Law requires that loan servicer review loss mitigation for all options available to Borrower.
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 90255
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Loan Servicer states the following on XX/XX/2021 communication to Borrower : " You previously indicated that you have been impacted by the COVID-19 pandemic. '' " The existing payment relief provided on your account is coming to an end. '' Borrower Concerns : Loan servicer is not providing date on when COVID-19 relief assistance is coming to and end. Loan servicer proceeding with foreclosure while payment relief due to COVID-19 pandemic is still active.
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 90255
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is an additional compliant against XXXX, Select Portfolio Servicing , Inc., XXXX XXXX the Investor note holder which we just learned who they were in correspondence from SPS dated XX/XX/2021 from our request. XXXX XXXX ( the Investor ) has acted in bad XXXX as our note holder and has timely reviewed our document which complied with their requirements as outlined in a letter from SPS dated XX/XX/2021. SPS outlined the exact requirements for our loan to have the deferred COVID-19 payments placed at the end of our note as a balloon payment. Ironically, we went through the same process with XXXX, which is the holder of our home equity credit line and they in good XXXX on that loan did exactly this. XXXX was the original noteholder of our primary mortgage and I could only imagine that this would have been resolved, but for the bad XXXX actions of XXXX XXXX. More specifically, once we received the request from SPS for 3 months of Profit and Loss Statements on our real estate business which has been the primary source of our income ever since we took out the loan with XXXX XXXX some years ago. We complied with this requirement on XX/XX/2021 well within the 90 day period that SPS claimed we need to provide current financials. XXXX XXXX acted in bad XXXX by not accepting this information even though it met the letter of the XX/XX/2021 requirements. We further in good XXXX provided additional information on XX/XX/2021. SPS stated that we shouldn't have reported " Other Income '' even though it was a requirement of the XX/XX/2021 letter. When we reported XXXX, SPS and now XXXX XXXX to the CFPB complaint number XXXX, SPS called us from their supposed " Ombudsman Department '' and just reiterated the demand from their servicing department to provide no current financial information. This in no way is the purpose or appropriate response from on Ombudsman Program and we demand that the CFBP reprimand SPS and prevent them from using the term Ombudsman in this manner and furthermore act as not an extension of Customer service in collection of a debt, but more so of a resolution department and 3rd party oversight to violations by their Investors to not act in good XXXX. We want to be perfectly clear with the CFBP, we have acted in good XXXX with XXXX, SPS and the Investor but have been treated in bad XXXX and that these entities have used the COVID deferment program for their nefarious actions to force us to be foreclosed on, sell our house or go into default which our intent and actions have been all along to pay all of our debts on a timely basis except for our request to place the COVID deferment payments as a balloon on the back end of our note. Prior to COVID all, and I mean all of our payments to XXXX and SPS have been timely and we have already made our XXXX payment. SPS and the Investor have applied our payments against our past COVID deferred balance and have intended all along to delay their response to our requests so that by the time we get some type of response from them, they will claim that we only owe current payments outside of the COVID period not as we have asked them to direct our payments. We as the the CFPB take appropriate actions and revoke the Investors license and that all loans issued to them by XXXX be returned to XXXX as well as the servicing of our loan and that all prior COVID amounts be deferred as a balloon on the end of our note.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: In response to SPSs responses of XXXX and XX/XX/XXXX, they continue to state, You also raised several claims regarding fraud. We have reviewed your claims and found no merit to your allegations. SPS is confident that the servicing of the loan by SPS has been compliant with all applicable state and federal regulations. I continue to make these allegations and further reiterate SPSs complete incompetence in responding to legitimate questions regarding their fraudulent activities which go unanswered. On XX/XX/XXXX, I wrote, Also, BPOs are riddled with errors, e.g., the property has no well, one BPO has repairs needed, others do not, property is not the property described in any of the alleged notes and several state XXXX acres and others state XXXX acres. BPOs are completely fabricated and erroneous. And thirdly, persons conducting inspections are trespassing on private property by their own admission. Although they state they leave pamphlets at the door, not one has been discovered. Cease and desist any and all inspections/BPOs immediately. These concerns were never addressed in SPSs response of XX/XX/XXXX. On XX/XX/XXXX, I wrote, On XX/XX/XXXX, the Estate of XXXX XXXX XXXX received correspondence from SPS stating, " ... This letter is to notify you that the ownership of your mortgage loan has changed. The terms of your mortgage loan have not changed ... '' " ... The ownership of your mortgage loan has been transferred to XXXX XXXX XXXX effective XX/XX/XXXX. XXXX XXXX XXXX does not make mortgage loans but instead purchases, or is otherwise assigned, mortgage loans from lenders and other entities ... '' If that is the case, then why is there a XXXX XXXX Mortgage Assignment ( XXXX ), holders of XXXX XXXX XXXX, dated XX/XX/XXXX filed with the XXXX XXXX, NY land records. This assignment is fraudulent and needs to be removed from County records, along with a Corporate Assignment of Mortgage, dated XX/XX/XXXX. SPS has not responded to this fraudulent activity and the Mortgage Assignment remains on record ( see attached ).
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My Name is XXXX XXXX, I reside at XXXX XXXX XXXX XXXX, CA XXXX, I would like to file a complaint against Select Portfolio Services and the Private Investor for misleading and being unfair. In XXXX of 2021 I agree to a short sale on my property since I was denied for any other assistance to save my home. The short sale was approved to close on XX/XX/2021, ( it never happened ) Select Portfolio Services and the PRIVATE investor demanded at the last minute I give them $ XXXX ( two hundred thousand dollars up front ) if I didnt come up with the money he was canceling the short sale and they did. Select Portfolio Services and the Private Investor have proceeded with Sale for XXXX XXXX,2021 on my home. I dont have that kind of money its crazy, illogical we are all struggling with this pandemic. I have been trying to keep my home so I wont be homeless with my children Select Portfolio Services and the Private Investor have refused to work with me. The agent handle-ling the short sale was in shocking surprised could not believe this. The agent said in the 30yr of doing real state this has never happened its neither justified nor legal for the Private Investor or the servicer to demand so much money at the last minute of the closing date of short sale when everything had been approved. On behalf of my family and me, it is our request you initiate an investigation regarding the alleged improper actions and activities taken by Select Portfolio Services and the Private investor of misleading and being unfair. I believe they are not within the legal guide lines of the consumer protection act. I urge you to apply your regulatory authority in this unlawful act.
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 90640
Submitted Via: Web
Date Sent: 2021-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The story with my complaint starts 2 years ago in XXXX of 2019 which was when my first payments was due. I make my payments through a bill pay system through XXXX XXXX XXXX XXXX XXXX Ca. My first payment was a few days late but not past the XXXX. This was because I did not check a box on the bill pay set up to deliver by the first of every month. After that they stated calling me every month asking for a payment like clock work. After they would call they would realize during the phone conversation that I had in fact made the payment and would apologize. After a few more months of that I started paying my payments twice a month, half on the first and half on the XXXX. They continued to call every month like clock work asking for money, once again during the phone call would discover I had in fact made my payments on time. They would say they discovered that the funds were miss allocated and they needed to re allocate funds to my account. I do not know what that means still to this day!!! During the 2 years years was a incident that did get reported on my credit and that incident was never clarified or resolved to my satisfaction or understanding. It is important to know the during the 2 years my account was never behind or late. Recently as of XXXX, my load was refinanced and this lender was paid off on XXXX, in the sum of XXXX. They are still calling me asking for money and threating me with collections. I reached out to them on XXXX and they told me they had in fact received the funds but as of not can not apply them to my account. They said this could take up to 10-15 working days to be resolved and for my account to be closed. given the uncountable phone calls and badgering I have received by them in the past couple years I am not questioning why a finical institution has such a difficult time managing accounts, they are in the business of managing accounts. There has been time where they could not find my money and had to call me back days later! I fear that my account is not reconciled accurately and they are not qualified to be operating as a financial institution in this country. I see on the XXXX XXXX XXXX XXXX web site they have an extremely low score. Further more they refuse to communicate through e-mail, I suspect they are in fear of a paper trail that could implicate them. I believe this company is in need of an audit!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 932XX
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a letter from my mortgage servicer select portfolio servicing , Inc. indicating my loan was transferred to XXXX XXXX XXXX effective XX/XX/XXXX. I called XXXX bank on XX/XX/XXXX and they don't have any record of my mortgage and assured me they didn't purchase it. They confirmed the address and phone number on the letter from select portfolio servicing , inc. is not their number or address. I just want to pay my mortgage and I am unable to do so. This is either fraud or incompetence and I am not happy with them. the adders for the payments is to XXXX XXXX XXXX. I don't know if this is a scam where they are trying to steal money or not.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94506
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To : Consumer Financial Protection Bureau XX/XX/XXXX Re : Account XXXX Property Address : XXXX XXXX XXXX XXXX XXXX XXXX CA. XXXX I am submitting my complaint to your Bureau with regards to unaccounted for payments. I have submitted previous complaints before to your office but was apparently just brushed off or ignored by XXXX XXXX XXXX. through their servicer Select Portfolio Servicing , Inc. ( SPS ). This time, I was able to get legal documentation copies that was submitted before in Court where the court dismissed their ( SPS ) charges everytime for being unable to account for a payment of XXXX payable to Select Portfolio Services dated XX/XX/XXXX. This amount would have paid off the full amount of the loan balance then. And now with interests that have piled up, it is up to over {>= $1,000,000}. I was never late in my mortgage payments since the mortgage was all paid for. Since then, XXXX XXXX XXXX., through their servicer SPS would quiet down and after six to eight months would start again their foreclosure procedure and this time using a different law firm to represent them. SPS have hired already 3 different law firms at different time intervals and each time the judge would dismiss their foreclosure case for their unaccounted for and unexplained payment receipt of {$510000.00}. Right now, SPS per their letter of XX/XX/XXXX is again starting the process of yet another foreclosure proceedings with a Trustee Sale date anytime after XX/XX/XXXX with a different law firm. I request that XXXX XXXX XXXX and Select Portfolio Servicing stop all this until this payment issue is resolved. I would like your office to please communicate directly with XXXX XXXX XXXX. to stop this harrassment.Their Modus of Operation has caused tremendous stress to the family. I am even forced to resort to a " SHORT SALE '' to avoid a foreclosure on my record. I have also requested a Forebearance but was denied. I am attaching herewith copies of important documents that was presented in Court 3 times with which the Court ruled each time in my favor. I look forward for your help in resolving this issue directly with XXXX XXXX XXXX. as SPS representatives are not even aware of these payment and court judgments whenever I discuss this with them. I look forward for your help as the bank is under your jurisdiction in resolving disputes. Thank you for your help. Sincerely, XXXX XXXX ( POA ) for XXXX XXXX *To CFPB ... .. If my document attachments can not be uploaded in your system, I will fax them to your office. I tried to upload already but I'm getting a " Fault '' warning.
Company Response:
State: CA
Zip: 92240
Submitted Via: Web
Date Sent: 2021-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have submitted a loss mitigation package to Select Portfolio Servicing, Inc., numerous times and I believe they don't even take the time to review my full package. I have many attempts to advised them that my income has changed as I am renting part of the house so I can have enough income to make monthly mortgage payments. I always get the same response that the loan does not qualify for any type of retention options ; I do not get anything in writing explaining the specific reasons for the denials. I do not want to lose my house.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92557
Submitted Via: Web
Date Sent: 2021-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A