Date Received: 2021-07-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was severely financially impacted by Covid 19. I lost jobs 2 times during the pandemic, and most recently on XX/XX/XXXX I lost a 2nd job. My mortgage on my house is due to foreclose in 1 month. My entire life savings has been put into the house and now I May loose all of it. For most Americans out hime are our biggest investment. There is no way I can start paying a loan back in full this month. The loan company failed to send a deferral letter during the entire Covid pandemic and they just sent one XXXX XXXXsaying it was to be signed on XX/XX/XXXX. The letter says I have 30 days till XX/XX/XXXX to sign. How can this happen? Mortgage company SPS ( select portfolio servicing ) Sends a letter that was suppose to be sent months ago but they send it 1 day before its due for signing. Which I am not signing. Point is also they wont let me have contact with the loan holder to ask to refinance, the current 6.7 % interest rate on my home. When all the new loans for new homes are at XXXX or 3 %. If they would adjust my interest rate to 3 % my house would be affordable. But they refuse saying they dont refinance in forebearance. Well shouldnt that be an exception, an exception because we are in extraordinary times during a pandemic. Wouldnt it make sense to help the homeowner refinance and be able to pay off the mortgage and stay in the home? I dont understand why banks would not want people to be able to reduce their interest rate to stay in the house. This pandemic is far from over, new variants, new strains will continue to develop until we find a way to beat this thing. Economy will shut down firm again in winter when we are all indoors again. In the northeast its bitterly cold in winter where will we go to be warm, to take care of aging parents and children on the street? In the meantime millions of families, elderly, poor and XXXX will be thrown out of homes. If this county thinks homeless population is high just way for XX/XX/XXXXwhen the foreclosures skyrocket and the only ones who will profit will be the real estate agents and large companies and banks who resell the house for double profit than originally bought. Because theres a housing shortage and these people know they can get maximum dollar in the foreclosure of the home. Its pathetic and just what happened in XXXX. Has corporate America not learned anything, has the US government not learned anything? Please please help Americans stay in their homes and not be homeless in massive tent cities across America.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10552
Submitted Via: Web
Date Sent: 2021-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On all three credit reports dated from XX/XX/XXXX SPS is reporting that I have a conventional mortgage loan. It was updated XX/XX/XXXX that I owe XXXX and I am scheduled to pay {$1700.00} monthly. I have not applied for a loan and I don't want this on my credit report. I have a mortgage that is being serviced by SPS and I am paying {$220.00} each month and it is current. This information is very misleading and wrong.. Please remove this from my credit. I have a balance of {$2.00}, XXXX or less due. I disputed with XXXX but nothing happened account number XXXX. XXXX file number XXXX, dated XX/XX/XXXX. Thank you
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This issue goes back to XXXX crisis - We have paid our mortgage and requested assistance from our mortgage company SPS - Basics are in XXXX they told us they wouldn't help us unless we stopped making our mortgage payments. We stopped In XXXX they decided to foreclose - we were not willing to do that - we have many assets and decided to do a XXXX XXXX Bankruptcy. XX/XX/XXXX. We paid our mortgage and bankruptcy every month and was to be discharged XX/XX/XXXX. When the Trustee sent out the statement to creditors that they were discharging the bankruptcy there was a statement sent to us in XX/XX/XXXX that stated we owed an additional 3 months. With much back and forth conversation between our lawyers and SPS Lawyers, we paid what they stated we owed to be worked out later as to not upset our credit coming out of Bankruptcy. the Bankruptcy was discharged in XX/XX/XXXX. On one credit report it states Dispute resolved ; reported by grantor. But when I go into history it says 90 delinquent as of XX/XX/XXXX. We discovered this when we applied to refinance our mortgage which is over 7 % interest. We have been paying for 17 years and have about {$12000.00} equity in our home. We want to refinance with the low rates but run into roadblock with this on our credit report. I disputed it with SPS and they stated that they stopped reporting when we went into bankruptcy and then when it was discharged we were behind. We had no account of this on our statements and was shocked to see the statement owing over {$12000.00}. I do have all the documentation from the 15 years statements, payments bankruptcy, discharge etc. I have provided this information to SPS and have attached what seems to be the months in question, XXXX, XXXX, XXXX of XXXX and coming out of Bankruptcy with an amount due in statement of {$12000.00}. What is extremely curious about this is I have three XX/XX/XXXX statements. 1- Dated XX/XX/XXXX due XX/XX/XXXX - {$2600.00} 2- Dated XX/XX/XXXX due XX/XX/XXXX - {$5300.00} ( was paid in the grace period after statement ) XXXX Dated XX/XX/XXXX says Loan date XX/XX/XXXX due XX/XX/XXXX - {$12000.00} None of the statements for XXXX, XXXX, XXXX, XXXX or XXXX had a delinquent amount due. The amount in question was {$7600.00} supposedly that is 3 months but the math does not equal this amount. XXXX XXXX = {$7900.00} It is all very confusing to us. We then this year received a check from SPS for an over payment. We have continued to pay on time the amount of {$2600.00}. then when they did there end of the year audit they sent us a check for {$2600.00} said it was over payment. We have multiple inquiries and conversations with SPS ourselves as well as our attorney who deals with debt and bankruptcies all the time and has not ever encountered this level of difficulty in working with a mortgage company.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85234
Submitted Via: Web
Date Sent: 2021-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: in XXXX I refinanced my home with a XXXX XXXX XXXX. The mortgage crisis hit in XXXX and I had to file bankruptcy. The neg am loan kept adding to the original balance and ballooned to over XXXX. After I got back on my feet around XXXX the bank agreed to a modification that would " set aside '' XXXX of my balance while I paid {$2200.00} per month at a fixed rate of 5 % for 30 years. However very little if anything was going toward principle. I paid on this loan for 8-9 years until Covid hit in XXXX and I was sent a letter stating I was approved for a new modification ( that did not ask for ) where I would continue to pay roughly {$2200.00} per month. However I would owe a balloon of {$170000.00} additional dollars after the 30 years! I had been working on getting all this time on getting some type of relief but was getting nowhere. My servicing Company Select Portfolio Servicing would not even tell me who held the note. I finally found out the note holder is XXXX XXXX. I hired an attorney to look into my documents because I was always told when I shared my story that it did not make sense. I finally received copies of my modification and the chain of title regarding my loan. The attorney I hired stated that the chain of title did not look correct. However, since he did not practice law in CA he could not pursue anything.I have paid close to XXXX in the last 8-9 years and still in worse shape than I was in XXXX with this bank not willing to work with modifying this loan. Please Help!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94565
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hi, My mortgage was transfers to Select Portfolio Servicing in XX/XX/2019 from Mr. XXXX. When my account was served by Mr. XXXX I was the successor in interest and had all rights to this account. Now my account is under SPS, they will not recognize me as successor in interest and are denying my rights. I have been fighting with them since 2019. I sent them the deed to the house which is in my name, copies on my mothers will, and letters from the state naming me executrix of the estate which they rejected. They are demanding I pay the inheritance tax before they can name me as Successor in interest and reinstate all my rights to this account. According to CFPB regulations say they have to accept certain proof and treat me accordingly. Successor in interest means a person to whom an ownership interest in a property securing a mortgage loan subject to this subpart is transferred from a borrower, provided that the transfer is : ( 1 ) A transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety ; ( 2 ) A transfer to a relative resulting from the death of a borrower ; ( 3 ) A transfer where the spouse or children of the borrower become an owner of the property ; ( 4 ) A transfer resulting from a decree of a dissolution of marriage, legal separation agreement, or from an incidental property settlement agreement, by which the spouse of the borrower becomes an owner of the property ; or ( 5 ) A transfer into an inter vivos trust in which the borrower is and remains a beneficiary and which does not relate to a transfer of rights of occupancy in the property. Confirmed successor in interest means a successor in interest once a servicer has confirmed the successor in interest 's identity and ownership interest in a property that secures a mortgage loan subject to this subpart
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19151
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In response to my complaint to CFPB about my mortgage company 's unfair attempt to foreclose my home, SPS responded and attached a letter that was never mailed to me and was not event uploaded on their website as other documents. This document was never discussed during all my calls to SPS. The forbearance plan was never mailed to me. I was asked in XX/XX/XXXX to apply for a reinstatement, despite this letter stating that the forbearance plan is up to XX/XX/XXXX. I requested to pay on the account to reinstate it, but they declined stating that they are currently reviewing the account. between XX/XX/XXXX and XX/XX/XXXX, SPS reviewed the account and in XX/XX/XXXX asked for a payment, same request in XX/XX/XXXX. Then in XX/XX/XXXX, SPS declined payment and requested for a full payment out of the blue. When I called to find out why the reinstatement plan was not mailed to me, SPS staff could not provide any explanation, however we both realize that this was during the peak of COVID lockdown and mails were either lost or delivered late.However SPS is not will ling to review tis error and correct the mistake.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21702
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have been trying to modify this mortgage for almost 8 months, every time they request a document I send. Each time the requested document is sent, they ask for something else. in the mean time I have not been able to make a payment since XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75089
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We have been trying to get a loan mod, for years with sending in documents and saying we didn't.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94952
Submitted Via: Web
Date Sent: 2021-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I had filed a complaint earlier regarding my mortgage company and they sent back a report to me dated XX/XX/XXXX with a lots of inconsistences and errors and consequently because of this my account has not being evaluated properly so I have again send a letter detailing the inconsistences and errors so as to get my account properly evaluated. The letter is copied below. I would like CFPB resend this information to them impressing upon them the importance of evaluation my account properly so there is a fair outcome. I have also attached the letter they sent to me and also documentation to back up what I said. I need to have my voice heard and due diligence done as my mortgage company is trying to use semantics and technicality to show that they are following procedure when in reality they are not. Please read the letter below to them and you will understand what I am trying to get my mortgage company to do and be fair and just as this is really wearing on me presently. Thank you. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Dear Sirs : I am hereby replying to correspondence sent to me dated XX/XX/XXXX and received on XX/XX/XXXX regarding my ( and CFPB complaint ) inquiries regarding the proper re-evaluation of my account so as to obtain a loan modification or forbearance. The following are inconsistences and or errors in the report and also information inconspicuously left out of the report for a proper evaluation. Below is information SPS needs to acknowledge, incorporate, accept and correct when re-evaluating my account for a forbearance, payment plan or loan modification : Loss Mitigation 1. Your withdrawal notice of XX/XX/XXXX SPS had provided a payment plan of {$2700.00} and I called and informed SPS that I would not be able to pay that monthly amount ( conversation recorded ) and therefore SPS sent the Withdrawal Notice. I called again and was informed by a rep that I would be sent a new RMA to fill out and return so that SPS can review which I did on XX/XX/XXXX XXXX see attached RMA ). I was approved for a payment plan in the amount of {$1.00}, XXXX for a start date XX/XX/XXXX. The pandemic hit and my financial situation grossly changed and I called SPS to informed them of the situation and the rep who took the call informed me that the plan was put on hold until XX/XX/XXXX and thats when my first payment is due ( conversation recorded ) so there was no reason for me to make a payment until that date. 2. I again made a call the third week in XX/XX/XXXX to see if all was ok to start payment on XX/XX/XXXX and was told by the rep who took the call that the Plan was already closed ( so there was no plan ) so she stayed with me on the phone and completed a partial RMA so that SPS would have something to review while she forwarded me a new RMA to complete and return with my documentation. She also indicated that SPS will either re-open the payment plan because of the misunderstanding or review for a new plan ( conversation recorded ). I returned the completed RMA and documentation on XX/XX/XXXX. 3. In a letter sent to the bankruptcy attorney dated XX/XX/XXXX ( which I never received but was included in the review documents sent to me by SPS dated XX/XX/XXXX XXXX, it states that Simply make the required payments by XX/XX/XXXX which means I had until XX/XX/XXXX to make payment and SPS closed out the payment plan early in XX/XX/XXXX. ( see attached SPS letter dated XX/XX/XXXX which was included in SPS current report sent to me by SPS dated XX/XX/XXXX ). 4. It is only proper business ethics that if SPS makes a decision to withdraw a plan offered to me then I must be advised in writing long before the due date of their decision to rescind the offer and I received no such information from SPS and SPS is not able to produce any such information, although SPS is very proud to indicate and produce the withdrawal notice for a plan they offered me in XXXX. 5. SPS is trying to use technicality to relieve themselves of their responsibility by indicating in their report send to me dated XX/XX/XXXX the use of the verbiage on or before the specified due date so as to show that they are following normal procedure but all SPS correspondences that have ever been sent to me clearly use the verbiage by ( date ) which simply means up until that specific date so any action before that date must be communicated to the customer. 6. Therefore, in light of me bringing to the forefront these errors and or inconsistences and missing information to evaluated my account in the proper manner I am imploring SPS to do their due diligence that from the start was needed to provide me with a forbearance, payment plan or modification to my loan amount. 7. I will also file this new information with the Consumer Finance Protection Bureau ( CFPB ) and the Bankruptcy Court through the attorney with documentation. Discrimination 8. When I used the word discrimination in my inquiry to you it had nothing to do with race or religion. It simply means unfairness on SPS part in doing their due diligence in evaluating my mortgage. I spoke nothing about race or religion but somehow SPS extrapolated what I said about my mortgage to mean something entirely different from what the topic was which in the context was my mortgage. Discrimination has more than one meaning and as a servicer I expected SPS to understand the context in which I used the word. Foreclosure 9. I have gotten correspondence from SPS attorneys three times this year trying to get a court hearing for a relief from bankruptcy so that SPS can foreclose on my house but because I have been very proactive in the process and pointing out SPS inconsistences in my evaluation the hearing has been put on hold so when SPS indicates to me and copied CFPB that there is no foreclosure that is simply not the reality so for SPS to make this a reality and to commit to a policy of nondiscrimination in all aspects of its servicing program ( SPS words ) then SPS need to consciously read what I send, correct the errors and evaluate my account properly and provide me with a forbearance, payment plan or modification to my loan amount of which I am qualified. Other information 10. COVID-19 had made a significant change in my income and the {$1.00}, XXXX to be paid during the pandemic did not make sense ( although I was told by a rep that this amount would not be due until XX/XX/XXXX ) and the federal government asked servicers to provide forbearance for a year which SPS never gave me. I had detailed all this information in a letter to you. Please provide me with a payment plan, forbearance or loan modification upon completion of this review as soon possible.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 17055
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I filed a complaint against Select Portfolio Servicing , Inc ( SPS ) my mortgage service company because they erroneously threw my mortgage in forbearance with a deferment on my account without my knowledge or consent. I tried from XX/XX/XXXX to XX/XX/XXXX to get them to remove the forbearance and deferment from my account which they outright refused and denied my request in XX/XX/XXXX and again in XX/XX/XXXX. After I filed a CFPB complaint, SPS denied any wrong doing but finally removed the deferment from my account. It must be noted that I submitted proof through XXXX statements that regardless of their error, I made all mortgage payments XXXX interest, principal and escrow ) in full and on time. There was NO deferred interest or deferred principal and anything stating otherwise was an error and SPS 's doing and their doing alone! On XX/XX/XXXX as retaliation, SPS sent the IRS a new XXXX showing incorrect interest, principal and escow that I paid throughout XXXX. The new XXXX detailed {$5600.00} less in reported interest payments, {$2700.00} less in reported payments towards the principal and {$2700.00} less in reported escrow payments for a total of {$11000.00} of un-reported payments altogether. On XX/XX/XXXX I contacted SPS in writing that the new XXXX information sent to the IRS was incorrect. In that written letter, I provided to SPS a break down of all my XXXX payments. SPS acknowledged the letter but took longer than the required 30 days to respond. They took over 60 days to respond with nothing other than they were refusing to provide the correct XXXX. In their response letter they never provided any information as to why they sent the incorrect information to the IRS. In their response they again continued to promote the lie that I requested a forbearance/deferment and included a letter they sent to me stating I had a phone conversation with them and requested help due to a Covid-19 hardship. As stated before this never happened. I never called SPS about Covid assistance, I never requested help and I never showed any sign of difficulty paying my mortgage in full. When asked for proof of this supposed phone conversation, anything in writing I submitted or rules used to put me in this program SPS refused to provide any such proof. Hence, it was already proven in the prior complaint that I did nothing of the sort. They never addressed why they sent me that letter in XX/XX/XXXX claiming I called and requested a deferment ( which I did NOT ), they never addressed my call on approximately XX/XX/XXXX stating a deferment was erroneously put on my account without my knowledge, request or permission and that I wanted it removed. They never addressed the denial to remove the deferment between XX/XX/XXXX and XX/XX/XXXX or that their representative sent the reversal request to the wrong department. They would never provide any evidence of the requested deferment. Now they are retaliating and trying to get me in trouble with the IRS. Note : In XXXX I made all payments in full and on time, my loan was not modified and I paid all the interest, principal and escrow as stated in the 12 monthly statements, the final XX/XX/XXXX statement and the original XXXX form that was sent to the IRS in XX/XX/XXXX. It wasn't until I filed the CFPB complaint at the end of XXXX that everything mysteriously changed. My interest payments were suddenly under reported and 3 days after I filed the complaint a new XXXX was sent to the IRS in XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DE
Zip: 19711
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A