Date Received: 2024-01-17
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I am now trying to update my information with regions Bank on closed account information so they can have the updated addresses for three accounts that I have and they keep giving me a number with a repeating recording that does not provide any information the number that they provide to me is XXXX which does not give me the option to update my address so the letters that they provide on closed accounts to receive the compensation settlement can be directed to the correct address?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I dont have the dates or amounts because its been a year or so ago but there have been alot of transactions that didnt make sense to me. Regions Bank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 392XX
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/ Notified Regions Bank that I was locked out of my on-line banking accounts. XX/XX/ Obtained information identifying that my User ID had been changed without my knowledge. XX/XX/ Reset User ID and On-line banking password. XXXX Notified Regions that my User ID had been changed without my knowledge and that I had subsequently changed my User ID and on-line banking password. XX/XX/ Regions Bank wired a fraudulent wire to XXXX XXXX XXXX in the amount of {$820000.00}. XX/XX/ XXXX AM XXXX - notice an {$820000.00} fraudulent wire transfer in my account. XX/XX/ XXXX AM, XXXX AM and XXXX AM - Called Regions Private Wealth Client Care Center at phone number on on-line banking website. Notified Regions of my identification of fraudulent wire transfer. Regions has completed their investigation, indicated that XXXX XXXX XXXX will not be returning the funds and Regions will not be returning the funds to my account. I do not remember ever sending an International Wire Transfer. I know I have never sent a wire transfer to XXXX. I don't recall a wire transfer of this magnitude from my account without further authorization and authentification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32789
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On about XXXX XXXX, I received a call from the manager at Regions Bank at XXXX XXXX XXXX XXXX XXXX TN XXXX Inquiring if I withdrawed a large sum of money from my XXXX XXXX account early in XXXX, which I told her no and I asked if I should come to the bank. She copied my ID and I saw a withdrawal slip with my printed name on it, a signature and my account number. With date if XX/XX/ with the amount of {$1800.00}. We both agreed that was not my handwriting. I also asked her what made her look at my account and was informed that an investigation was in process regarding other accounts and that I should get my money deposit back in my account within 30 days. On XX/XX/XXXX, I received a letter denying that I would not get my money back because I didn't report it within 30 days. I protested and the bank reopened the investigation. On XXXX XXXX XXXX I received a 2nd with the same denial letter. This account was part of my retirement plan so I never withdrawed money since I opened it. I check my quarterly for amount of interest earned because i only made deposits. I was in the bank on XX/XX/XXXX to stop automatic deposit in my money market account as I retired on XX/XX/. The only thing I did on XX/XX/XXXX was spoke with customer service representative at his desk and no teller transactions was done. If an investigation was done, and if cameras were in the bank it should have showed who took my money and which teller gave the money. I put money in the bank for safe keeping and not have someone to take it. Please help Thank you kindly See attachment of unauthorized withdrawal slip and my withdrawal slip with my handwriting signature XXXX XXXX XXXX XXXX XXXX, XXXX, TN XXXX XXXX or XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38109
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I opened a Regions Bank XXXX, Alabama account online in the last week a XXXX XXXX account. I called them today XX/XX/XXXX about other matters and simply asked about if I decided to close the account in the future do I need to go into a branch since I did not see a closing option online. I was told that a " {$25.00} charge would be assessed on any account open for less than 180 days ''. I have the printout of the " Personal checking, Money Market, savings, Time deposit & IRA accounts Pricing schedule '' ( effective XX/XX/XXXX ) on opening the account and nowhere is that charge mentioned. I think that that may be consumer fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30075
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Most banks are frauds with duplicitous dealings. I have filed an ID theft report and will file a police report in due time for the ID theft to hopefully ultimately determine and catch the perpetrator. Regions Bank is of no help and only serves to harass me. I already filed a complaint with the XXXX to contact them with the resolution of not contacting me about a fraudulent account. I am sure they will do their best to craft and intricate lie in response to this complaint while ignoting the XXXX complaint. I am paying a lawyer an extensive amount to clean up the ID theft and don't need to waste resources on some subpar regional FI who can't even comprehend the factors and steps involved for a true property rights claim. Maybe, like most banks, they can " legally '' steal someone else 's money who is more unsuspecting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08844
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Upon checking my credit report, I had a massive amount of unknown inquiries that I had no knowledge of. Once I found out about this I then put a lock on my social security number and started to reach out to some of these companies. I then realized that it would be a lengthy process because they gave me the run around. These inquiries are hurting my score as well as impeding my progress to furthering my family and myself financially. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39402
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: My name is XXXX XXXX I here to complain against Comdata cardholder so here is the reason am filling a complaint against Comdata am a Comdata cardholder payroll so I claimed a dispute twice first they never listen it was early XXXX and second time it was the end of XXXX which I claimed a dispute transaction so then XXXX XXXX I have received an email from Comdata dispute team said they starting investigation which was late to and today Monday XX/XX/XXXX i tried to follow any updates and met bad update decision denied so it was clear for me the dispute team they never tried investigation and i didn't get help and the transaction made by XXXX XXXX with me knowing so it was unauthorized transactions it was a lot of money i need help to get my money thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40214
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Closing on a mortgage
Subissue: Closing disclosure or other related disclosures
Consumer Complaint: I applied for a mortgage loan with Regions Mortgage in XX/XX/2021. I was approved for a mortgage loan and began looking for a home with my realtor XXXX XXXX XXXX. Once we were under contract for a home I was told we could close on my home before XXXX. That date was pushed back to XX/XX/XXXX. I explained that I needed to close before the XXXX so that I would not have to pay mortgage in XXXX. The closing got pushed back to XX/XX/XXXX due to error from my loan XXXX XXXX XXXX. The reasoning for pushing the closing back is in the email that is attached to this complaint. After talking to my realtor this is not the first time XXXX XXXX has done this. Now it seems like this is on purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/XXXX i was trying to sell my XXXX for XXXX $ to a friend, and the checks come back returned for NSF but my friend give me 3 more checks and i deposit it again on my regions bank account ending on XXXX for the amounts of XXXX $ ; XXXX $ and XXXX $ the XXXX and the XXXX clears on my account available but the last one of XXXX returned with NSF notice, then regions block my account on XX/XX/XXXX and they dont want to give my clear money back ( XXXX $ ) and they are charging to me monthly fee for have the account and i was going to some branches to ask for a solution and they dont help me.
Company Response:
State: TX
Zip: 77493
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: In progress
Timely Response: Yes
Consumer Disputed: N/A