Date Received: 2024-01-25
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: My mortgage is serviced by Regions Mortgage. I have paper delivery of documents. Regions will not let me see any of my mortgage statements including Tax documents or documents I previously had access to without canceling my paper statements. This is a relatively new change that I was not warned of or given an opportunity to opt out of. Even if I elect to forfeit paper documents I have to wait to see existing documents online. I feel like Regions Mortgage is holding me hostage. I am unable to file taxes without the information they will not let me see.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84040
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Regions bank held my check I Mobile deposit for 10 days the. After the 10 days they claim they needed more time and couldnt verified the check I verified the check from the lawyers office in minutes. I called them on the phone to file a complaint and to release my funds after about 3 weeks they did with a letter that I still have 1. I had checks and payments out buy the time they unfreeze my account I had over drafts and mind i regions falsely advertised that they give a {$100.00} overdraft cushion 2. I went in the bank with all my documents and they saw the check was good and I explain to the bank manager that because they freeze my account payments went through and no money was present to this day I have not gotten my over {$200.00} in overdraft fees replace 3. Because they overdraft my account when I gave them a verified check and all documents 4. The bank claim because I used their mobile deposit thats why my check was flagged thats crazy regions bank made the app for mobile deposits not the consumer. So we are getting punished for an app regions bank made 5. I have never had any issues of fraud or anything to my account so this is kinda strange that all of a sudden every check I put in there has a 10 day hold and so forth 6. Now its been over a month and my fees have not been replace. They took their fees causing my account to over draft when they knew good and well the check was good
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31707
Submitted Via: Web
Date Sent: 2024-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Ive been banking with regions since XXXX. And this is the second time this has happened to me. I buy a lot of stuff on behalf of my Job and they write me reimbursement checks regularly. Usually they are to the tune of a couple XXXX dollars but we are doing some larger renovations so there were a couple that were a good deal higher than that. The first one they cleared right away with no issue. The second one though .... My employer wrote me a check for XXXX and I used mobile deposit the same way I always do. However I did forget to endorse the check, but they accepted it anyways and the money was reflected in my balance. So I started ordering things on my employers behalf. I checked my account to see where I was at only to find that they had pulled the XXXX back out resulting in a negative balance which they began charging overdraft fees for. Support told me that they had placed a hold on the check. It took me a couple of hours and asking for the supervisor before I was finally told why. Because I had not endorsed the check. I asked why they had accepted an unendorsed check in the first place .... never did receive a decent answer. One person told me that the computer couldn't tell whether there was a signature on the back or not .... really? My phone can... another said that it's an actual person making the decision... idk ... either way if I had gone into the bank any teller would not have accepted the check unendorsed. Why should it be any different using mobile deposit? And why now, when I'm here with check in hand ID in hand can we not resolve the situation which should be as simple as me signing the check, right? When I went into the branch the branch manager would not even speak to me in person. First I was told he was out to lunch, then that he was with a client... How that was so when I had been waiting for close to two hours I couldn't tell you. Even the staff made comments like " XXXX ( branch manager ) knows he has someone waiting, right? '' Now this is XXXX on a Friday and I'm already late getting back to work. I could hear their conversation through the door. It was not business. I see the man stand up through the glass and stood myself and then see XXXX have him sit back down... I was furious. It was very clear I was being blown off here. Just keeping me waiting till the clock strikes XXXX. I'm now at a staggering XXXX dollars in overdraft fees and on my mobile app my account doesn't even show me being negative. The hold is set to be released tomorrow on the check and I will be back to the branch then to ask XXXX XXXX a battery of questions after having read the information on this site. It seems to me that Regions saw an opportunity where a " mistake '' on my part and policy on theirs would allow them to take anywhere between a third to a half of my XXXX dollar deposit. The whole thing seems highly suspect and predatory. Remember that this check was one from my employer. I have two years financial history between their account and mine. I was at the branch with the check ( which I was told not to sign ) and my ID, and the only person who could release the hold would not even speak with me. I was told by the assistant manager that they would not be removing any overdraft fees because it was not a banking error. She said it was on me for not signing the check. I say it's on them for accepting it. We'll see. Regardless though, after this is over it's needless to say I will be switching banks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31904
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12553
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I received an unemployment check because the Region communicated that my account was closed in error. The state of Texas issued a paper in which I deposit and request immediately available with a fee. Region waived the fee and made a deposit and removed XXXX of XXXX fees. The next morning the back office put on another 9 days hold even though the state of Texas was on phone informed them that issue a paper because of bank communication of closed account. Now that fund are not available my phone and electrical was disconnected. I have now is subject to to XXXX in fee because of a Region Bank error. They have not been deposit unemployment timely even when I have trace number to prove that deposit should be in my account. Since I have been displaced federal employees, I have been continue to get fee in error. They apply fee then release deposit/credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On or around XX/XX/year> I was charged for a order with another following the next day if not days later due to a new credit card number my account with the company was flagged so they cancelled my order but the money taken was not funded back to the account on both orders this actually happens often and I thought I couldn't do anything about it.I have edocuments to verify my claim, company also made allegations of me recieving sevices or products in most cases but not for these 2 orders I also have previous records of statements which are not the same
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38111
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: XXXXTHIS IS THE SECOND TIME I AM FILING THIS COMPLAINT WITH CFPB, AS REGION 'S BANK CLOSED MY FIRST COMPLAINT WITHOUT ADDRESSING OR HANDLING IT. THEY JUST STAMPED IT AS DUPLICATE AND COMPLETELY IGNORED MY COMPLAINT, AS THEY DO ALL OF THEIR COSTUMERS. XXXX have several accounts with Regions. I accidentally made a mortgage payment from the wrong account, noticed the mistake, contacted Regions, transferred funds to other account, was assured it's taken care of, then my payment was returned anyway. I usually make my XXXX mortgage payment from my XXXX XXXX XXXX account ending in XXXX When I made my XXXX payment on XX/XX/23, I had the funds in my XXXX account and thought I scheduled it with XXXX correctly. As it turned out, I made a mistake, and accidentally scheduled the mortgage payment from my XXXX account ending in XXXX. I contacted Regions the next day as soon as I noticed what happened, spoke with a banker who assured me the mortgage payment hasn't been processed yet, so we transferred the funds to my XXXX account and it appeared the payment cleared. We discussed this in detail with the banker, I explained to her this is a mortgage payment, it can't be returned, she guaranteed that we are ok, since we transferred the funds to the correct account. Today I received notification from XXXX that the payment has been returned from Regions and now I have a late mortgage payment reported on my account, even though I had the funds and was assured by Regions that the payment has been processed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: Discrimination and XXXX XXXX XXXX On XX/XX/, I applied for a Home Equity Line of Credit for my home with Region 's Bank with an excellent credit score of XXXX to XXXX with NO DEBT and substantial amount of month income. Regions conducted an appraisal, and the value of my home was showing XXXX XXXX with a remaining balance on the home of XXXX XXXX. Leaving me with substantial amount of equity in my home. I requested XXXX XXXX for the Home Equity Line of Credit based on the calculation of equity that was showing in my home. After a long wait the underwriter said they could only do {$42000.00} for the loan amount. I asked why they could only do half of the loan amount and the Regions Bank Underwriter could NOT provide a valid reason for the reduction in the loan. I was very upset with this decision but just went ahead and agreed to the terms of the loan. Signed ALL of the paperwork for the HELOC to go to closing and was waiting on the closing date. After waiting several weeks waiting for the closing date i started to having problems with the loan officer XXXX XXXX ( XXXX ) from responding to my email and phone calls trying to find out the closing of the HELOC. After several weeks of trying to get a hold of her tells me my loan has been CANCEL due to Debt-to-Income ratio. I explained to her how is this possible when the ONLY DEBT and PAYMENT I HAVE IS MY MORTGAGE PAYMENT. I HAVE XXXX DEBT. I REQUESTED THEM TO PROVIDE AN ITEMIZED STATEMENT OF WHAT THEY USE TO CALCULATE MY DEBT and Regions would not provide this information. I requested to speak to the OBUDSMAN Office and was denied. PS : During the application process the underwriter requested to speak to me and when he called he real had nothing to talk to me about. He stated that he wanted to know if my mortgage account was escrowed. Which didn't make any sense because the underwriter had copies of my mortgage statements showing CLEARLY that my account was escrowed. I BELEIVE the reason of the call was to try to identify IDENTFY IF I WAS XXXX DUE TO THE NATURE OF MY NAME. THE UNDERWRITER SENT ME A DENIAL LETTER DATED THE SAME DATE THAT SPOKE TO ME ON THE CALL. WHICH DID NOT MAKE ANY SENSE SINCE WE HAD SCHEDULE A CLOSING A MONTH AND HALF LATER FROM THIS DENIAL LETTER. WANTED TO FILE A Discrimination and XXXX XXXX XXXX against this company IMMDEDIATIELY. XXXX XXXX XXXX XXXX COPY OF EMAIL BELOW OF HELOC APPROVAL : XXXX XXXX XXXX You XXXX XXXX I got word from our processor to comply with Texas HELOC guidelines we will need both your wifes signature and your signature on TEXAS XXXX . I have attached it to this email. Email received. Update from Processor : Notes from Reviewer : Processor : is the document acceptable? Comment : TX XXXX Spouse will need to sign Internal Use From : XXXX XXXX Sent : Tuesday, XXXX XXXX XXXX XXXX XXXX To : XXXX XXXX XXXX Subject : [ EXTERNAL ] XXXX XXXX Follow up on Closing Date for HELOC [ External Content ] Please use caution. Good morning, XXXX I wanted to follow up on the closing date for the HELOC? Thanks for all your help! Sent from my XXXX On XX/XX/, at XXXX XXXX XXXX XXXX wrote : Thank you XXXX XXXX, XXXX received. Internal Use From : XXXX XXXX XXXX Sent : Thursday, XX/XX/2XXXX XXXX XXXX To : XXXX XXXX XXXX ; XXXX XXXX XXXX Subject : [ EXTERNAL ] XXXX XXXX Signed Docs for HELOC .... Applicant 's Authorization, XXXX, and Notice Concerning Extensions of Credit [ External Content ] Please use caution. Good evening, XXXX Here are the signed documents that you requested to complete the HELOC Loan. Let me know if you have any questions or concerns. Thanks for all your help! XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I opted for overdraft protection with my financial institution Regions Bank, and elected to use my savings account as backup in the event of overdraft. Now I have my payroll check direct deposited so they are assured funds will be coming to them. However, it keeps happening where they are charging me a fee of {$36.00} for each transaction, which are mostly for lesser amounts than their fee. And just recently I was charged a whomping {$100.00} on the same day my deposit landed. I have tried speaking with the bank about this issue because its costing me an excessive amount of extra money that I just don't have to give away. I implore someone to help me with resolving this matter and helping me with avoiding the loss of so much money by means of what I feel is a very unfair practice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70805
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Regions Bank has and still is charging OD fees and processing in such a way that it is impossible to make sense of what fee was assessed on what day and for what charge it is aligned with. This has been going on for over 5 years now it seems that once I became XXXX and in and out of hospitals with sickness it has just been an ongoing issue. I have been a customer of this bank since XX/XX/XXXX. I have given them multiple opportunities to resolve this behavior to no avail. They also will charge od fees on items let them sit for several days reverse said items with out issuing od reverse of said items.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 383XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A